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Good Afternoon Looking into the history of your account we have come upon several notes; We advised you that Steven G [redacted] is not an employee of Red Payments, he was an independent contractor that no longer had an affiliation with Red PaymentsWhen receiving your cancelation letter the first thing we did was call you to attempt to retainYou were speaking to Krystal at the time, and she had advised that you had signed an agreement with us and there is an LD fee that is associated with breaching the contract 5/ [redacted] a phone was made by Krystal, where she spoke with the you the merchant and sent you over a copy of your contract, where you signed that you read and understood the terms and agreementOn 6/ [redacted] you spoke with Krystal again and advised her to proceed with the closure requestShe went over the contract with you once again and advised you of the LD fees Then you called back the same day and stated to hold off on the closure, which we did 6/ [redacted] we left you a message to try to get you back on board 6/ [redacted] left a message with [redacted] to have the merchant give us a call back 6/ [redacted] as per you the merchant you wanted to proceed with the closure request, because you felt you didnt sign a contract when it states on the application that this is an application and agreement Our first goal was not to close you and charge you ANY fee, but to lower your rates and keep you on board with us.....this was refused.According to your terms and conditions that you signed that you red and understood Effect of TerminationWhen termination becomes effective, the parties’ rights and obligations existing under this Agreement surviveIf this Agreement is terminated, regardless of cause, Bank may withhold and discontinue the disbursement for all Cards and other Merchant Transactions in the process of being collected and depositedIf Merchant is terminated for cause, Merchant acknowledges that Bank may be required to report Merchant's business name and the names and other identification of its principals to the MATCH file maintained by *** and [redacted] and/or the CMNF file maintained by [redacted] Merchant expressly agrees and consents to such reporting if Merchant is terminated for any reason requiring listing on the MATCH file or CMNFMerchant waives and will hold harmless Bank from any claims that Merchant may raise as a result of Bank’s MATCH file reporting or [redacted] 's CMNF reportingMerchant will also immediately cease requesting AuthorizationsIf Merchant obtains any Authorization after termination, the fact that any Authorization was requested or obtained will not reinstate this AgreementFurther, Merchant will return all Bank property, forms, or equipmentAll obligations for Transactions prior to termination (including payment for Chargebacks and Bank’s expenses relating to Chargebacks) survive terminationBank is not liable to Merchant for damages (including prospective sales or profits) due to terminationFollowing termination, Merchant will upon request provide Bank with all original and electronic copies of Sales Drafts and Credit Vouchers that have been retained by Merchant as ofthe date ofterminationUpon termination, any amounts due to Bank will accelerate and be immediately due and payable, without any notice, declaration or other act whatsoever by BankThe parties agree that if for any reason other than a material uncured breach by Bank, this Agreement is terminated before completion of the thencurrent term and without first giving Bank the right to match the terms of a written bona fide third party offer, Merchant shall be liable for de-conversion fees represented by multiplying Merchant’s average monthly processing fees by the number of months remaining in term, plus Bank’s costs and attorneys’ feesIf, however, Bank fails to respond to such third party offer or is not willing to match it, then Merchant shall only be liable for de-conversion fees representing four hundred (400) dollars per locationAs stated before, we are not here to take anything away from a business and were more then happy to lower your rates and keep you on board with us, this offer was refused and according to your agreement we had the right to close your account and charge you the LD fees In the event you would come back to process with us the LD fee is returned in monthly installments thank you

The VX wireless terminal that we deployed to this merchant did workWe tested it here in our office prior to sending it to herWe completed two successful transactions using the equipmentThe issue is that the 3G coverage from the wireless carrier is not strong in her areaThis merchant did sign a form approving us to collect a deposit for the terminal in lieu of the lease program that she did not qualify forThis deposit was collected in September of Suddenly in October of she alleges that we “stole” this deposit from herWe have already advised her that we would return the deposit as soon as we received the equipment back It is unclear to us what she is trying to accomplish with this complaint considering we already agreed to give her back the depositAs a courtesy, we have mailed her return shipping so that we can receive the terminal back at no cost to herShe will receive that next weekIt seems that taking the terminal back and returning her deposit satisfies her stated request in her phone conversation with us

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We need to wait until the next bill to make sure this doesn't happen againRemember month in a row you made errors in the billingWe will see next week when you bill me for May In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I apologize but the lease had got terminated, you should not have been charged If you were charged please contact us at [redacted] we will take care of the charge for you Again I apologize for the inconvenience

Good afternoon You contacted us to close your account before your month contract was upIf you processed with us till the end of your contract; which was April of this year, we would have went ahead and closed your merchant account with out any penalties Our records indicate that you have stopped processing before and was retained and given a new terminalYou were made aware then about your terms and conditions and those T&Cs were in effect when you canceled this time

Good afternoon When you were originally charged the LD fees ( which are a part of your terms and conditions ) in October, you had phoned in and we reopened the account for youThe fact that you just reopen the account does not qualify you to get the refund of your LD feesHad you come back to process with us then your LD fees would be refunded to you in monthly installments We can still reopen your account and get you your LD fees refunded but you need to processWe here at red payments are not looking to just collect on your LD fees We want you to come back and process with usWe are willing to work with you but you must be an actively processing account Hope this helps you understand the reason you did not receive the refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When I did get a courtesy call they asked me if everything was OK and I said yes because because I never knew that my signature was forged by one of their representatives And I make sure I asked over and over is this a contract is there something I need to sign before You process this and they said know.I never got the email for my signature or nothing like that all of a sudden I'm calling to cancel then they told me it was $cancellation feeWish did not state in the information that was sent to me after I called to cancel.this company is not true full they send people out to sign people up but do not check to see anything before they approve this application In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] I am asking, if I continue using your service, When can I get cancelled without any fee? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Good morning When you spoke with Tom in July you failed to mention to him that you would be BREACHING your contract with us and closing your accountWe closed your account with NO FEES because you closed your business, and we stated if you send us the paperwork we will go ahead and just close the account.We also stated that if your have any written documentation that states that you have no contract we will honor that as well PCI compliance is something that is a responsibility of every merchant that accepts credit cardsits not a made up charge and it is necessaryat this time we will not be refunding you the PCI compliance fee

We apologize, did you recieve the refund? We sent out the check but as we know things can get lost in the mailwe have no problem refunding you the please email [redacted] with your merchant ID and name and we will ach you the refund

The Magtek reader was provided to you based on terms in the agreement you signedDo you have any documentation that differs?

Good morning I believe we took care of everything for you everything has been canceled and we truly apologize that your experience was not to the up most highest standards Please feel free to contact me if you have any questions and concerns

Good morning we here at red payments are not in a business of stealing anything from anyone, clearly accounting made an error and it is our fault we didnt catch itplease email us at [redacted] with your business name and address we will send you the also please provide us with the number that you were calling so I can fully understand why you weren't able to reach anyone

sir what are you talking about? im sorry but I am very confused here you signed a contract with us, again please contact me directly [redacted] ext ***

Hello I received the response from the bank it will be deposited to the same account we had on file ending in ***Hi ***, You're right, that didn't make much senseIt seems there was some sort of mix up with the bank account - the issue has been fixed and ive received confirmation the merchant will receive the amount within 48/hours Thank you, Amanda B [redacted] Supervisor, Merchant Experience and Loyalty Superviseure, Loyauté & Protection des marchands Pivotal Payments Paiements Pivotal

Good afternoon We reviewed your information, We have determined that Red Payments are not at fault with this situation All of our contracts take effect after we do a SUCCESSFUL welcome call to our merchants On Feb*, one of our customer service representatives called [redacted] and went over her account with usShe explained to her what type of funding she was on and when she will get billed monthly and welcomed her to Red PaymentsMerchant processed with us for months and now that she decided that she wants to get out of her contract with red payments free of charge, she states that she did not sign up with usWe will not be refunding this merchant the cancellation fee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, they also promised me to refund the monthly fee of $now I'm waiting for the refund payment to be arrived Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to add that I will terminate my business relationship with Red Payments upon completion of the contract period And because I have access to multiple business clients that use credit card machine processing services I will alert them to this adverse business practice Sincerely, [redacted] ***

Hello, Please resolve this compliant as I have spoken to you and we have resolved your issue