Copy Express

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[Your Answer Here]   I did not agree to a lease and other things--I want to return the machines I am not using- and terminate the lease  .
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I would like to add that I will terminate my business relationship with Red Payments upon completion of the contract period.   And because I have access to multiple business clients that use credit card machine processing services I will alert them to this adverse business practice.
Sincerely,
[redacted]

Good afternoon We reviewed your information, We have determined that Red Payments are not at fault with this situation All of our contracts take effect after we do a SUCCESSFUL welcome call to our merchants On Feb. *, 2015 one of our customer service representatives called [redacted] and went over her account with us. She explained to her what type of funding she was on and when she will get billed monthly and welcomed her to Red Payments. Merchant processed with us for 4 months and now that she decided that she wants to get out of her contract with red payments free of charge, she states that she did not sign up with us. We will not be refunding this merchant the cancellation fee

I apologize that the person that was assigned to contact you has not done so I personally will be contacting you with in a few minutes please stand by for my phone call

Good afternoon  We apologize, you are absolutely correct that your account was supposed to be closed with no fees we have submitted the request for refundPlease allow 5-10 business days for the refund to hit your account again our apologies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me and the matter has been resolved, they also promised me to refund the monthly fee of $52.5. now I'm waiting for the refund payment to be arrived.
Sincerely,
[redacted]

Good afternoon  Would please be so kind and call our officeWe would want nothing more then to resolve your issues Please contact us at ###-###-####

Yes the company has reached out, unfortunately I have not heard back from them with a resolution since speaking with Sarah. I spoke with her on Thursday, December [redacted]. She asked that I give her until Monday, December [redacted] to come up with a resolution. I had no problem with that. I did not hear back from her on Monday. I called and left 3 messages for her on Tuesday, December [redacted], no return call. I called and left 2 messages for her on Wednesday, still no return call. I have left messages both on her direct line and also with other red payment employees.  I just do not know what to do to resolve this problem.

we are contacting you now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 To whom it may concern.I don't agree with your proposal.  You can't give me an offer on something that I was scammed into.  If necessary, I will take this case further, either to a small claims court or the Attorney general's office and my witnesses are willing to come and testify in court. I will do whatever it takes to win this case, even if I have to use your bad reviews and fraud records that are already shown online from previous customers.  If necessary, I will contact previous customers that were also scammed by your company ( and there are many of them) to testify against you.
 I suggest that you go take a look and see for yourselves how many complaints and bad reviews are against you.  Whether in the Revdex.com or other websites.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

sir what are you talking about?  im sorry but I am very confused here  you signed a contract with us, again please contact me directly [redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

good morning We do not hold your money We are the sales office and we are working with you to get you your money You are not on next day funding due to your average ticket Your funds were not on hold there was just a risk verification for YOUR protection we apologize that it...

has taken longer then you or we had expected but I asure you if not today then tomorrow your funds will be in your accountWe just contacted the risk department at the bank to verify Please always feel free to contact us at [redacted]

while you were with red payments we provided all equipment for free we constantly did rate changes for your account and constantly sent you paper you got refunds for all annual fees and PCI fees so unfortunately the cancelation fee stays

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory unless I do not receive the check.  I will file another complaint unless the check does not arrive in a timely fashion.
Sincerely,
[redacted]

Good morning I believe we took care of everything for you everything has been canceled and we truly apologize that your experience was not to the up most highest standards Please feel free to contact me if you have any questions and concerns

YOU SIGNED THAT YOU UNDERSTOOD THE TERMS AND CONDITIONS  WHERE WAS IT SAID THAT YOU WILL GET FREE EQUIPMENT FOR THE TIME THAT YOU HAD AN ACCOUNT WITH US  NO WHERE RIGHT  BUT YOU DEMANDED IT AND WE WERE VERY HAPPY TO PROVIDE IT FOR YOU  WE ALSO REFUNDED YOU EVERY ANNUAL FEE AND PCI FEE WHICH WAS IN YOUR CONTRACT AND YOUR TERMS AND CONDITIONS  I ASK YOU AGAIN CONTACT OUR CUSTOMER SERVICE DEPARTMENT PLEASE [redacted]  WE CAN REOPEN YOUR ACCOUNT AND YOU CAN CONTINUE PROCESSING WITH US AND WE WILL REFUND YOU THE LD FEE  WE APOLOGIZE, BUT WE WILL NOT REFUND YOU IF YOU ARE NOT WILLING TO COME BACK TO PROCESS  AS YOU DID SIGN THAT YOU UNDERSTAND THE TERMS AND CONDITIONS

Hello, Please resolve this compliant as I have spoken to you and we have resolved your issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has now been discovered the representative that "sold" this service to me, falsified my paperwork.  I never signed any paperwork stating that a deposit would be required as stated by the rep in this response.  He is aware that this paperwork was fraudulent.  The paperwork that I have does not match the paperwork that the salesperson turned in to Red Payments.  Every document has been falsified and my name VERY CLEARLY has been forged on the paperwork that Red Payments forwarded to me.  This machine worked a few times because we took it 100 yards to the street to make it work where there was shoddy network coverage.  I am attaching copies of the paperwork that the salesman turned in to Red Payments and I am also sending the copy that I made the day this sales person walked into our store.  Below is a detail of how I was frauded and misrepresented.  My Copy Page 1 - Merchant Application and Agreement - This page is completely different than the one that was turned in by Paul Price that you sent me.  My signature is forged, very evident.  Secondly on this page, he has written in a name of a person that I rent the premises from, I have no clue who this person is or the phone number associated.  I rent this space from a business man in Blanco, TX.My Copy Page 2 - Again, the form is all the way different than the the one that was turned in to you all.  My signature has been forged in two places on this page, again very evident.  Also on this page he writes about American Express, I NEVER accept American Express and he states that 50% of my credit card transactions are American Express.  Also that my monthly credit card sales are an average of 5000.... I am lucky if I have done that once in six years (cash and credit cards together).  The fees that he wrote on my pages are very different than what he has written on your copy.My Copy Page 3 - Again, this page is very different than what he turned in to you.  My signature has been forged on your copy which contains a 48 month lease plus $10.20 per month annual tax handling fee plus $39.99 per month for the lease...  My Copy Page 4 (REDPAYMENTS COPY PAGE 9) - My copy is blank and signed because this person told me that we would fill this form out together when I got my machine as it was being federal expressed to me.  On this page (your copy) this is my signature.  He obviously filled out the form as soon as he left my office.  He was supposed to come back however, I never saw this guy again and now I know why.  RED PAYMENTS COPY Page 6 - I have never seen this document before.  All the handwriting on all of these forms are his handwriting, including forging my name.  He didn't even spell my name right.  Note that there are two letter I in Trisha.RED PAYMENTS COPY Page 9 - The only thing legitimate on this page is my signature, and that is because this person coerced me to sign this form because "he was going to return when I got my machine so he could show me how to use it and complete this form". There are charges that I am being assessed that I was also not made aware of.  A statement fee, PCI fees, annual fees...a lot of fees that I was not told about.  The representative told me the only fees would be my 39.99 monthly fee for the "state of the art, GPS terminal" and the processing fees (which are very different on my paperwork and his.  The Red Payments representative agreed to give me back the deposit of $400.00 for the terminal, but said that I have agreed to other fees.  He pointed out in the agreement that terms and conditions exist on their website.  Well, I get that, however the representative clearly intended to defraud me.   The question they ask me is why did it take a year for you to contact us?  Well, the answer is simple.  I have been busy working a full time job Monday through Friday, working a rock shop on the weekend with no time to reconcile banking until now when it is time to file taxes and close this business.  I have worked 7 days per week since June of 2015 when my mother passed away. I think that it is unfair for them to charge for a service that didn't work and for fees that I was not informed about.  It is very clear that the service didn't work because there were no processing through Red Payments.  I am asking for them to refund me the money for the deposit they took from my account, all the monthly fees that they kept debiting even knowing that the machine didn't work.  There are a couple of calls to their technical department to try and fix the problem, to no avail.  I am not satisfied with simply returning $400.00 plus the double charged annual fee.  I even wonder how many other customers got that duplicate charge and didn't recognize it. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Based on your response and the many weeks it took for you to respond; The reader does not fit or work my system. I cannot use the reader on my current system. I was told to put the reader on my personal phone. If you want to replace my system that can be discussed. Red Payments was supposed to assist me with EMV compliance but has failed to do so. This is an example of the many issues that remain incomplete in becoming fully set up, compliant and working with this company.In addition,1. I have not been refunded the amount of financial charges promised by Bruce, Red Payments and am still paying for dual processing. This has been going on since September and causing financial drain and hardship on my business.2. I have since learned that I also am still under the former cc processing company for PCI compliance and being charged for lack of compliance by your company.   I called in to be "boarded"  by Red Payments and was told I would be refunded that charge due to Red Payments lack in getting my account set up fully. That has not happened yet either. I have worked with Control Scan, retook the PCI compliance questionnaire and done everything on my part to make this work, but until Red Payments begins supporting me as per the contract, I cannot properly function with half a working system.3. I have called in several times over the past 3 weeks to try and resolve this claim and requested assistance from Red Payments Client Services with no response. They leave me on hold, forwarded my call or do not call back. I have asked if we can get on board with a compatible system - Even if it means a new processing to fit the reader or a new reader to fit my system. The reader that Red Payments sent to is still in the box from their company. I tried working with the Red Payments Tech support in December but they too could not make it compatible.  If you want me as a customer, why not give compatible or equipment that I can work with to run my business.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]