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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I called Doug on Thurs, [redacted] APR, who was listed as the Red Payment Rep above for my complaintOur phone call became argumentative, he frequently spoke over meHe told me that he would email a copy of the contract to me regarding cancelling and the details for the 2,cancellation feeHe also told me that he could not see where or when I had become compliant with PCI, even though I resolved that issue with his company, Red Payments has not reimbursed me for those feesDoug also told me that his contact info would be included in the email along with an offer to lower my cc processing fees and cover the costs to restablish my account with them and that would be addressed in the same emailHe told me that most of the their mistakes were made as a result of new personnelWe did not get any where on the phoneI have not heard from him since our call In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

YOU SIGNED THAT YOU UNDERSTOOD THE TERMS AND CONDITIONS WHERE WAS IT SAID THAT YOU WILL GET FREE EQUIPMENT FOR THE TIME THAT YOU HAD AN ACCOUNT WITH US NO WHERE RIGHT BUT YOU DEMANDED IT AND WE WERE VERY HAPPY TO PROVIDE IT FOR YOU WE ALSO REFUNDED YOU EVERY ANNUAL FEE AND PCI FEE WHICH WAS IN YOUR CONTRACT AND YOUR TERMS AND CONDITIONS I ASK YOU AGAIN CONTACT OUR CUSTOMER SERVICE DEPARTMENT PLEASE [redacted] WE CAN REOPEN YOUR ACCOUNT AND YOU CAN CONTINUE PROCESSING WITH US AND WE WILL REFUND YOU THE LD FEE WE APOLOGIZE, BUT WE WILL NOT REFUND YOU IF YOU ARE NOT WILLING TO COME BACK TO PROCESS AS YOU DID SIGN THAT YOU UNDERSTAND THE TERMS AND CONDITIONS

Please check your bank account we sent you an ach for the it should be in your bank account today

Good afternoon We here at red payments are the sales office and do not have any control over the interchange fees that are associated with VISA and MASTERCARD We are investigating the issue and we will have someone contact you on Monday We apologize but we are also having a hard time understand what and where the error is that is causing this monetary inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.In regards to complaint # [redacted] .On August **, Pivotal payments refunded $to my business checking account This complaint has been resolved I tried to cancel from the website but couldn't figure out how to do so I left a message in your general mailbox as well.Thank you so very much for your help in resolving this issue I am thrilled.Sincerely, [redacted]

Good afternoon We apologize, you are absolutely correct that your account was supposed to be closed with no fees we have submitted the request for refundPlease allow 5-business days for the refund to hit your account again our apologies

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To whom it may concern.I don't agree with your proposal. You can't give me an offer on something that I was scammed into. If necessary, I will take this case further, either to a small claims court or the Attorney general's office and my witnesses are willing to come and testify in court. I will do whatever it takes to win this case, even if I have to use your bad reviews and fraud records that are already shown online from previous customers. If necessary, I will contact previous customers that were also scammed by your company ( and there are many of them) to testify against you. I suggest that you go take a look and see for yourselves how many complaints and bad reviews are against you. Whether in the RevDex.com or other websites. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

I apologize that the person that was assigned to contact you has not done so I personally will be contacting you with in a few minutes please stand by for my phone call

please email [redacted] with the address to where to send the check and the name the check needs to be mailed out to we will happily give you the money back via check

Good afternoon Would please be so kind and call our officeWe would want nothing more then to resolve your issues Please contact us at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We're not asking for their Robo-Dialer/Auto-Dialer to remove us from the Phone-CallWe're asking for them to stop saying "This is Merchant's Freedom" in their Robo-call operation to MerchantsBecause: Those merchants Google "Merchant's Freedom" and our business-name comes up and they call us complainingThank you.-***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never received a check from Red Payments nor have I received any type of correspondence from Red Payments concerning the refund of 149.00. Feel free to deposit into my account. Once the refund is received, I will resolve this complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***: I am not a merchant you calledI am a company named "Freedom Merchants" that your Prospects THINK is your group "merchant freedom" when they Google the nameI want you to instruct the "merchant freedom" group to CEASE AND DESIST using that name, especially when they are providing NO Call-back phone-#, email address, website, or company name.Is this clear?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved becauseI signed the agreement with National Merchants who processes my businesses customers credit cards through Red PaymentsBruce, Client Service who handles the claims and questions regarding my cc processing identified himself as an employee of Red Payments and described that Red Payments oversees many subordinate companies who process through Red Payment to include NMSWhen the salesperson Steve S*** was first at *** ***, he had to call "his colleague" Mercedes at Red Payments to set up the accountIt took mos to get it set upThe Magtek reader was sent from Red Payments and I have the envelope with their return address. Brian, the tech who set up my account to become compatible with the POS identified himself as a Red Payment employee. I contacted National Merchants and inquired about returning the magtek reader and ending my account directed me to contact red payments. When I contacted the salesperson, Steve S***, he also directed me to contact Mercedes of Red Payments with any concerns.In addition, Bruce told me that I would never get anywhere if I complained because the complaints come to him and he would not allow it to end. I did not receive a copy of my contract for mos after signing up. Bruce sent me the contract after I requested it many timesI believe he added the magtek reader to the contract because I made it clear that I did not want any new or additional equipment. When Bruce cant explain something he hangs up the phone or tells me that he will be get back to me and does not until I continually call back and ask what is happening.The mail that I have received return address is Red Payments. I believe this is another case of fraud and stall tactics by Red Payments. Again, I am only asking to reimbursed the charges I was charged for months and not being processedBruce guaranteed me that I would be reimbursed those charges and to date, I have not received them. I have been paying for processors. In addition, I want to return the magtek reader and end all charges since signing on with NMS and Red Payments and any future charges. I would also like to end my account with Red Payments.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Sir First we would like to apologize you think that we are cheating you in any wayWe would like to know what account you are referring to, please provide us with your MID or Business name We are happy to try to resolve your issues

Good morning I will be glad to help you I will have someone investigate your situation and we will be reaching out to you shortly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
xxdI initiated a claim weeks ago against Red Payments and although in their response they stated that they would call me (Jen's Place Boutique & Gift Shop) to discuss a resolutionTo date, I have not heard from anyone from Red PaymentsThe issue I brought forward in claim *** has not been addressed, nor resolvedIn fact, Revdex.com stated that this week that due to no action the claim would be closedWhat happened to my issueI am still trying to get this matter resolvedI request someone call me from Red Payments and Revdex.comThis issue has been dragging on for mos and has created much stress, financial burden and much anxietyMy next recourse will be to pursue legal action. Thank you,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have use Red payment service for more than a yearBefore I sigh up to use their service, the salesman told me the cancellation is freeEven there will be a cancellation fee, $is not making any senseit is too much for a cancellation for any servicethis company did not telling the truth when they tried to sigh me upSo I don't agree with this response.
Sincerely,
*** ***

Good afternoon as we spoke on the phone I will go ahead and cancel your account with no fees we apologize for any inconvenience this may have caused you