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RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I had to terminate Red Payments access to my business account because they also tried to process another withdraw of $after I cancelled their contract They must mail a check to my office No ACH in or out. Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Jan Nolis

Oh I apologize I understand now, we have stopped now I believe everything got straighten out yesterday Again we apologize for the misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
SO THE COLLECTION COMPANY CALLED TO ME TO LOW MY RATE? I HAVE SOME PHONE RECORDS, I WILL PROVE WHEN IT IS NECESSARY.PLEASE explain the LD FEES, ALSO WHERE I SIGNED TALK ABOUT THE LD FEES, PLEASE HIGHLIGHT THE LD FEES PARTNOBODY SO FAR TO EXPLAIN IT TO ME, IF I DO NOT HAVE ANY LEASE, NOW I AM RETURNING YOUR TERMINAL, SEND ME THE RETURN LABEL, I WILL NOT USE YOUR SERVICE BACK
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolvedur Answer Here]
The company has stated they will investigate and get back with the Revdex.com within hoursI will wait to hear their response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is categorically untrue The first terminal we used had glitches You sent me another terminal and it needed to be run via an internet connection My location does not support high enough internet speed to enable the second terminal to run I spent around $trying to make it work The tech I finally hired informed me that our speed just wasn't enough to work We went back to the first terminal When it would glitch, we would plug in the second terminal You can tell from your end that we switched back and forth.I in no way informed you that we were canceling our service with you I sent you a letter with the two terminals stating that we would "not be renewing our contract" Your customer service is deplorable I have sent correspondence regarding my displeasure with your customer service in the past We did stop processing with you recently We spoke to you on more than one occasion to let you know we would not be renewing our contract and asked for the proper way to let you know that would be in keeping with our contract with you Per your employees information, we covered all bases to the letterWe were informed that you would take out your minimum processing amount, per our contract until the contract ended You also have kept our $deposit on the returned terminals I will need to go back and see if you charged $per terminal or just the once Your terminals were returned to you on the *** of February as the *** Signature Confirmation form was signed by the front desk of your business on that dayPer the terminal form we signed, the deposit must be returned upon receipt of my terminals.I have called four times to resolve this The last call I made I asked to speak to the manager and was told "no" The man I spoke with was aggressive and hostile I misspoke and told him I would be getting in touch with the FCC My mistake, I believe it's the Banking Commission I will also be sending a letter to the Attorney General for New York
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

good afternoon we apologized for the delayed response please contact me directly at *** *** *** *** *** and we will come up with a resolution

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have my mid number, they came to my restaurant to threat me to pay $7,this weekThey said they tried to resolve our problems so many times, it is not helpfulI just need to close my account, remove my name from collection company and apologize to me.In case, my merchant number is *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How can I be in breech of a contract that I wasn't aware of? Tom B*** was fully aware that my business was closing I had told Tom B*** when I switched to Red Payments in January that my business was going to be closing soon He verbally told me I was NOT under contract and could cancel AT ANY TIME Did I make him write it down? No Why? Because I had been doing business with Tom B*** for over years and trusted himObviously my mistake! When I spoke with Tom B*** in July, I explained to him that my business was closing at the end of September, which was why I did not feel I needed to pay the PCI compliance fee Tom verbally told me in a voicemail that I would be reimbursed the PCI compliance fee I still have it saved on my phone Tom knew my business was closing when he inquired with Red Payments about the reimbursement of the PCI compliance fee Tom agreed that I should not be charged the PCI fee In the voicemail from Tom B***, dated July ***, that I still have saved, he states I would be reimbursed the fee and also refers to Red Payments as "a bunch of knuckleheads"That, by far, is the most honest statement I have heard from anyone associated with Red Payments at this point
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good afternoon Please contact me directly ###-###-#### option ask for Farah I will Gladly help you and we will take care of everything and will discuss everything further

Good morning the Insight Plus fee is not something that comes from red payments An insight representative called your establishment and asked you if you wanted to try a day trial after those days they state that if you do not cancel with them you will be charged
29.99 This is not a fee that comes from our company You can email and contact insight directly ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

good afternoon what you were charge were for your fees you last processed with us in march 2016 the reason why you have a non pci compliance fee is because you are not compliant with *** and ***, not with red payments we would also like to know who you spoke
with in our company that was not being professional, we take that very seriously please contact our department and ask for a gentlemen name *** he will explain what our contract terms are and how the termination works

I am not understanding what is the issue you are processing with us still you have low rates and you get refunds and rate adjustments all the time you asked for the refund for non pci compliance ( which is your responsibility ) and it was given to you

The VX wireless terminal that we deployed to this merchant did workWe tested it here in our office prior to sending it to herWe completed two successful transactions using the equipmentThe issue is that the 3G coverage from the wireless carrier is not strong in her areaThis merchant did
sign a form approving us to collect a deposit for the terminal in lieu of the lease program that she did not qualify forThis deposit was collected in September of Suddenly in October of she alleges that we “stole” this deposit from herWe have already advised her that we would return the deposit as soon as we received the equipment back It is unclear to us what she is trying to accomplish with this complaint considering we already agreed to give her back the depositAs a courtesy, we have mailed her return shipping so that we can receive the terminal back at no cost to herShe will receive that next weekIt seems that taking the terminal back and returning her deposit satisfies her stated request in her phone conversation with us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As is typical for Red Payments, I never heard from themI'm not disputing the exchange fees charged by Visa and Mastercard, what I am disputing is the surcharge that is levied by Red Payments on top of this which is significantly higher than the contracted rate.Tim
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Your Answer Here]
My complaint has not been resolved this company forge my signature without me authorizing thamAnd they told me that charge will still apply
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

the merchant and I have now a better line of communication and are speaking to each other to resolve the issue at hand

please contact us directly ***

Good Morning *** *** We are taking your situation very seriously and are investigating the matter Someone from our Client Service Department will be contacting you today regarding this matter Thank you and we appreciate your time on this matter