Copy Express

Please check your bank account  we sent you an ach for the 149.99  it should be in your bank account today

Good morning  We apologize for your experience with the our companyIt is never out intention to have our customers pay more then what is promised that is why we gave you a refund of 500.00 for fees you were overchargedAfter that, you are correct; you were charged 1850 which was a bank error and was reimbursed for that as well As for [redacted] we sincerely apologize that things were not done in a timely fashion as promised  We know that you have since stopped processing, which we completely understand. You will be contacted today by our retention team to see if there is anything else that is needed for your account.

Good afternoon When you were originally charged the LD fees ( which are a part of your terms and conditions ) in October, you had phoned in and we reopened the account for you. The fact that you just reopen the account does not qualify you to get the refund of your LD fees. Had you come back to...

process with us then your LD fees would be refunded to you in 3 monthly installments We can still reopen your account and get you your LD fees refunded but you need to process. We here at red payments are not looking to just collect on your LD fees We want you to come back and process with us. We are willing to work with you but you must be an actively processing account Hope this helps you understand the reason you did not receive the refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 When I did get a courtesy call they asked me if everything was OK and I said yes because because I never knew that my signature was forged by one of their representatives
  And I make sure I asked over and over is this a contract is there something  I need to sign before You process this and they said know.I never got the email for my signature or nothing like that all of a sudden I'm calling to cancel  then they told me it was $1000 cancellation fee. Wish did not state in the information that was sent to me after I called to cancel.this company is not true full they send people out to sign people up but do not check to see anything before they approve this application
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon We apologize that your experience with the rep Paul P[redacted] was not up to the highest level of excellence We are investigating the issue and will be contacting you within 48 hours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I called Doug on Thurs, ** APR, who was listed as the Red Payment Rep above for my complaint. Our phone call became argumentative, he frequently spoke over me. He told me that he would email a copy of the contract to me regarding cancelling and the details for the 2,000 cancellation fee. He also told me that he could not see where or when I had become compliant with PCI, even though I resolved that issue with his company, Red Payments has not reimbursed me for those fees. Doug also told me that his contact info would be included in the email along with an offer to lower my cc processing fees and cover the costs to restablish my account with them and that would be addressed in the same email. He told me that most of the their mistakes were made as a result of new personnel. We did not get any where on the phone. I have not heard from him since our call.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The Magtek reader was provided to you based on terms in the agreement you signed. Do you have any documentation that differs?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.In regards to complaint #[redacted].On August **, 2017 Pivotal payments refunded $647.28 to my business checking account.  This complaint has been resolved.  I tried to cancel from the website but couldn't figure out how to do so.  I left a message in your general mailbox as well.Thank you so very much for your help in resolving this issue.  I am thrilled.Sincerely,[redacted]

Good morning  we here at red payments are not in a business of stealing anything from anyone, clearly accounting made an error and it is our fault we didnt catch it. please email us at [redacted] with your business name and address we will send you the 60.00 also...

please provide us with the number that you were calling so I can fully understand why you weren't able to reach anyone

Good afternoon We are sorry you feel that Red Payments is not helping you According to our call logs and records we did explain this fee to you last July 2014 You were charged this fee on your July 2014 Statement we can do a 1 time courtesy and refund you half of this years fee,...

but this is something that is apart of visa and MasterCard compliance and is also in your terms and conditions which you can find at [redacted] this is an annual fee and it will be on your statement around this time next year too we do not know where the 39.50 comes from because that is not even our cost for PCI compliance If you would like half the refund we will gladly give it to you as a one time courtesy

please email [redacted] with the address to where to send the check and the name the check needs to be mailed out to we will happily give you the money back via check

The Merchant ID [redacted] is not a Red Payments account. You should contact the company that you entered the agreement with.

Good afternoon We here at red payments are the sales office and do not have any control over the interchange fees that are associated with VISA and MASTERCARD We are investigating the issue and we will have someone contact you on Monday We apologize but we are also having a hard time...

understand what and where the error is that is causing this monetary inconvenience

We apologize if you have received multiple calls We at red payments have sales groups which have their own telemarketers in the office  one of those groups is merchant freedom  we can absolutely remove you from the list and make sure you are not contacted...

again  please email [redacted] with your business name and number that has been getting phone calls and we will forward it to the dialers to make sure you are removed  again we apologize for the inconvenience

Good Evening  First we would like to apologize that your experience with Red Payments was not absolutely perfect! I was reviewing all the notes to the account and we spoke with your client quite a few times. In our conversations we stated that we have NO issues reimbursing the...

Previous Processor ETF ONCE and ONLY ONCE, the merchant provides proof that they paid it. NO proof was ever provided to us. As for the fees, we also stated that once the merchant is processing with us, We have absolutely no problem refunding them everything they were over charged. The merchant never processed.  Once we submit and account, they have an MID they are now following the agreement that they signed.  Merchant was charged for months that they didnt process because he was under contract with us here at red payments. We had 2 customer service representatives speak with him numerous times and he did not want to work with them.  We can contact collections to remove them from collections for the cancelation fee, but a refund for charges that were brought onto the account while we were trying to get the merchants issues resolved and he wasnt cooperating; we can not due.  We apologize for the inconvenience. You may contact us at ###-###-####, we will be happy to speak with you and try to resolve any other issues