Mr [redacted] Ms [redacted] purchased in She has never contacted Owner Services with any of her questions or concerns Additionally, she has only recently contacted Reba Management for the first time 1/2/15, at which time she called because she was unable to pay her Maintenance Fee Reba Management offered her a month payment plan for this fee The timeshare that Ms [redacted] purchased is in a Gold Crown Resort, and she is an owner during the "Gold Season" Ms [redacted] has used her RCI points which she receives as a result of her Coral Resorts ownership to take vacationsThe Coral Resorts will not be cancelling her ownershipRespectfully, Owner Services for the Coral Resorts
Mr [redacted] If Mr [redacted] s account is current, he can contact Elite Resort Management regarding a Quit Claim Deed If Mr [redacted] s account is not current, he would need to bring it current prior to being eligible for a Quit Claim Deed The fee for a Quit Claim Deed is $ The contact number for Elite Resort Management is ###-###-#### and MrPickering can speak with [redacted] Respectully, Owner Services
Mr***,Mr***'s account has been updated to include his RCI points These should be reflected in his account balance by the end of the weekRespectfully,Owner Services for the Coral Resorts
Mr [redacted] it sounds as though MrJohnson is referring to a transfer fee charged by the management group, [redacted] *** If so, he may address this with them directly, their phone number is ###-###-####Respectfully, Owner Services for the Coral Resorts
Mr***, We have spoken to both Mrand Mrs [redacted] regarding their purchase It is Mr [redacted] 's stance that he never read his contract, isn't going to use it and isn't going to pay for it The Owner Services department has offered to explain how to use their purchase to both Mrand Mrs [redacted] Neither was interested in listening As Mrand Mrs [redacted] have agreed to a day right of rescission, and that has passed, it is too late for Mrand Mrs [redacted] to cancel their contract Mrand Mrs [redacted] are welcome to contact the Owner Services Department if they would like to discuss their ownership Mrand Mrs [redacted] have never contacted the Owner Services Department, Owner Services has been forwarded messages from other departments and called them back If Mrand Mrs [redacted] have questions, need help with usage or education regarding their timeshare that is what we are here for Owner Services can be reached at ###-###-#### Respectfully, Owner Services for the Coral Resorts
1/13/ Revdex.com Of Northeast Florida Attn: [redacted] Complaint # [redacted] Dear Mr***, On 11/14/Mr [redacted] r purchased a Coral Resorts timeshare in Hilton Head Island, SC Mr [redacted] r purchased a bedroom unit at the Coral Sands ever third year, which is enrolled in the RCI points program Upon receiving an email from Mr [redacted] r, the Owner Services Department called Mr [redacted] r 1/12/to try and assist him with his ownership, however Mr [redacted] r stated that he is only looking for cancellation and there is nothing we can do to assist him Mr [redacted] r’s RCI membership has only been active since 1/5/2016, so he has barely had an opportunity to even try it out Coral Resorts Owner Services Department is available Monday to Friday from 9-and can be reached at ###-###-#### The Owner Services Department is more than happy to assist Mr [redacted] r with his ownership The Coral Resorts also has an in house RCI representative who would be able to help Mr [redacted] r with any questions he has regarding his RCI membership Her name is Melissa, and she can be reached at ###-###-#### Respectfully, Owner Services for the Coral Resorts
7/7/ Revdex.com Complaint # [redacted] Dear MrOie, class="MsoNoSpacing"> On October 4, 2013, Ms [redacted] upgraded her floating Island Links timeshare, which was exchanged in the RCI network for points, to a Fixed Week Timeshare at the Port O’ Call Resort The unit she upgraded to at the Port O’Call Resort was in the Silver Season, week 8, unit PCThis information was listed on the front page of her Port O’ Call Purchase Contract Unit PCis a two bedroom unitThe agreed upon purchase price for this unit was $15, As stated on the front page of her signed purchase contract, Ms [redacted] was provided with a day right of cancellation during which she had the opportunity to review her contract and cancel without penalty Ms [redacted] called Coral Resorts and indicated that she was unhappy with the week she purchased, which was week 8, and wished to change to a week in September The Coral Resorts offered to make this change for Ms [redacted] , which changed her season from Silver to Gold at no additional charge to herAs Port O’ Call is a sold out resort, and we were unsure as to when a week in September would be available for Ms [redacted] , the Coral Resorts also offered to make Ms [redacted] a September reservation while waiting for September inventory to become available Once a suitable week became available for Ms [redacted] , we contacted her by email and provided her with the unit number, week number and resort for her approval Ms [redacted] accepted that unit and confirmed PC311, week 36, at the Port O’ Call resort in the Gold season would work for herCoral Resorts then mailed Ms [redacted] a new contract, which contained the new unit and week information on the front page Ms [redacted] had the ability to review this contract at her convenience prior to returning it to the Coral Resorts to be finalized On June 18, 2015, Mr [redacted] called and stated he was to have a bedroom unitHe was advised he owned a bedroom unitCoral Resorts offered to change Mrand Mrs [redacted] ’s inventory to a bedroom, but as there is a substantial cost difference between a bedroom and a bedroom unit, Mr [redacted] was advised they would have to pay the difference in costMrand Mrs [redacted] did not want to pay the difference in cost from a bedroom to a bedroom unit It is entirely up to the purchaser how long they would like to spend reviewing their purchase documentsAdditionally, Mrand Mrs [redacted] ’s purchase contract provided for a day right of cancellationTherefore, Mrand Mrs [redacted] had days to review their contract, or to engage an attorney or third party to review the documents for them Coral Resorts will again extend the offer to Ms [redacted] , to have her inventory changed to a bedroom unit, depending upon availabilityHowever, Mrand Mrs [redacted] will be responsible for any difference in price from the unit they currently own to a bedroom unit Respectfully, Owner Services for the Coral Resorts
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We have still continued to try to make contact with Brent, leaving numerous messages If an attempt had been made to call my husband's phone, the number would have shown in the call log No number from Coral Resorts is showing in his call log Besides that, we have left more than one number to be reached at since the beginning of August, and we have phone numbers on record If one call was made and there was no answer, it would make since, as a business, calling a customer who has made so many attempts to reach someone, that more than one attempt to call back would be made We were deceived when we purchased this package and in trying to straighten it out NO ONE has called us back We are often met with a rude response when we call The exception being when I call from an unknown number It would seem as a business if the person in charge of our account is unable to handle his job, it would be passed on to someone who is capable Regards, [redacted]
Mr [redacted] We have changed Ms [redacted] 's year of ownership per her request Now, we have offered to change her season so she may travel in summer She will have to be placed on a waitlist to fulfill this request until we have inventory, which has been explained to her We cannot change her from a bedroom to a bedroom unless she wishes to pay the difference in price We have attempted to accomodate Ms [redacted] each time she has come to us with a request, and if we are unable, we have explained why not The entire agreement between the Coral Resorts and Ms [redacted] is detailed in the contract which she signed and was given a copy of Respectfully, Owner Services for the Coral Resorts
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not buy in the Coral Sands Resort It is second rate compared to Island Links where we purchased and were told they had pet buildings there I have used my RCI points at resorts other than Coral Resorts Regards, [redacted]
Mr***, Mr [redacted] has taken vacations since his purchase in mid The Coral Resorts does have pet friendly units at its Coral Sands Resort The Coral Resorts will not be cancelling Mr [redacted] ownership Respectfully, Owner Services for the Coral Resorts
8/13/ Revdex.com Complaint # [redacted] Mr [redacted] Mrs [redacted] previously owned a triennial timeshare, which gave her 15,RCI points per year Mrs [redacted] ’s points reset each time she paid a maintenance fee Each maintenance fee Mrs [redacted] paid would get her years’ worth (tri-ennial) of points Mrs [redacted] paid a maintenance fee and received her 15,points allotment for 2011, and The next maintenance fee Mrs [redacted] had due was for 2015, and it covered her points for 2014, 2015, and Mrs [redacted] did not pay her Maintenance Fee On 4/27/Mrs [redacted] upgraded her timeshare to a floating week program, no longer a points program At the time Mrs [redacted] upgraded, she had not paid her Maintenance Fee, and it was in fact, past due Because Mrs [redacted] ’s maintenance fee had not been paid, Mrs [redacted] was not entitled to her points for 2014, and Coupled with the fact that she had changed her ownership and was no longer a points owner, her points account was closed There were no RCI points for her to retain Mrand Mrs [redacted] have called in and spoken with Owner Services who has offered to reinstate their points account, and add their 2014, 2015, and points back into their account if they wish to pay the maintenance fee If Mr [redacted] wishes to speak with someone further, he may call in and request to speak with Brent, who is aware of the situation and can be reached at ###-###-#### Respectfully, Owner Services for the Coral Resorts
7/8/ Revdex.com Complaint # [redacted] Dear Mr [redacted] The Coral Resorts changed from ES Financial to Equiant to service the loans for our clients Ms [redacted] contacted the resort to let us know she was not made aware of the change The Coral Resorts made sure that Equiant reamortized Ms [redacted] s payment schedule, moved the start date of her first payment with Equiant, reapplied their payments and waived any late charges As the Coral Resorts fairly addressed her concerns over a year ago, we are not sure why we are addressing them again here The Coral Resorts has also addressed the amount of the Maintenance Fee with Ms [redacted] , explaining that the fees are determined annually by the budget prepared by the Coral Reef Home Owners Association The Maintenance Fee for Ms [redacted] ’s unit for was $ Late fees have been assessed as provided for in the Master Deed for Ms [redacted] ’s property Ms [redacted] s timeshare is currently enrolled in the RCI points program, which has an annual membership fee This membership, and therefore the membership fee, is an optional program Ms [redacted] may choose not to participate in RCI if she doesn’t wish to pay their fees Ms [redacted] is currently delinquent on both her loan and her Maintenance Fees Once these have been brought current, she will be able to use her timeshare The Coral Resorts has an Owner Services department that is available to assist Ms [redacted] with the usage of her timeshare should she have any questions Respectfully, Owner Services for the Coral Resorts
Georgia;"> [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: we put the contract and loan in dispute We did not default on the loan Coral has chosen to ignore our dispute so they can mark the loan in default This cannot be legal and I will alert the FTC of these actions I also demand a letter in writing with the dates of this supposed default This is ridiculous! Regards, [redacted]
1/21/ Revdex.com Of Northeast Florida Attn: [redacted] Complaint # [redacted] class="MsoNoSpacing"> Dear Mr***, Ms [redacted] has NEVER contacted the Owner Services department, which is available to her from 9-Monday to Friday to answer ANY questions she has regarding her purchase She states she is contacting her sales representative from years ago, who is no longer a Coral Resorts employee Ms [redacted] states that her issue is the ability to book reservations; however, she filed this complaint WHILE ON VACATION IN A NICE RESORT IN THE SMOKEY MOUNTAINS We will not be cancelling a purchase, nor refunding a purchase that Ms [redacted] is ACTIVELY using while we type this response If Ms [redacted] has any questions on her ownership, she may call ###-###-#### and speak with the Owner Services Department Respectfully, Owner Services for the Coral Resorts
Mr*** Mr [redacted] purchased on 5/9/and was defaulted on 5/ He has spoken to the Reba Management Collection Department on 2/20/about his Defaulted property, and was giving the opportunity to pay what he owesPlease note that he was not only Defaulted on because of the unpaid Maintenance Fee but also on his Loan If he has anymore questions, he can follow up with the Collections Department at ###-###-#### Respectfully, Owner Services Department
Mr. [redacted] The [redacted] s do not own with the Coral Resorts any longer. If they need further information on their default, they may contact Reba Management [redacted] Respectfully, Owner Services for the Coral Resorts
Mr***, The Coral Resorts has an Owner Services Department that Mr [redacted] is welcome to contact for assistance with his ownership The Owner Services Department can be reached during business hours, Monday to Friday at ###-###-####Respectfully, Owner Services for the Coral Resorts
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Just like their ratings with Revdex.com a (F) is just like their service Keep in mind that no one from the owner services for Coral resorts are ever at the sales watching and listening to what their salesperson are promising their customers Yes as we stated before we stop the payments on the previous purchase because of the lies and promise that was made to us, we paid on the resort for two years and never received anything that was promised to us we never for two years got the opportunity to stay at no resorts and I am sure MrOle that you have many more owners stating the same thing that's why they have a (F) rating They told us that we had a developer week at the first purchase that we could sell back and we Paid $to have the develop week sold and all they did was take our money There's no service after the sell we tried on several different occasion to contact our salesperson after the sale, and after several message that was left He changed his number but never returning a call After two years of nothing but them taking our money and no return calls yes we stop payment This time after we finding out that this was a presentation with Coral Reef not Coral Sands we thought maybe things would be different and they promise us that it would be different and apologies for our previous experience with coral sands, but my wife was skeptical so we ask many questions and was told many lies and promises again we were told that we didn't have to pay any maintenance fees until but a week after the contract was signed we got a letter about maintenance fees that's why we never received a returned call from Mr [redacted] pertaining to our cancelation that we were trying to get because they knew once the contract was signed they didn't have to respond and that's wrong Mr [redacted] please believe that if we was getting what was advertised and promised to us we would have never stop payment My wife work and I work our income monthly is $10,paying the monthly installments wasn't a problem the lies and promises is what put the default in action This purchase after all the assurances I thought things would be different but my wife and I didn't want to take any chances so we thought canceling would be better because we are still trying to repair our credit from the first time and didn't want to take a chance on what is happening now and we tried but never a promise was kept by Mr [redacted] he lied just like the organization all lies in order to get people money and threaten them with putting it on their credit like they did us Before it got to this point we tried to stop it by canceling and they wouldn't allow us to do that so we had no other recourse but to stop payment on the purchase this is breach in promise and no service after the sell We haven't used any of their services the only thing happen is we was taken for our money for over two years all we are asking is to have our cancelation honored and our money returned Mr [redacted] told us all we had to do was call him and he gave us his card, we tried that and he wouldn't answer nor return our calls Like I said we haven't used any of their services the only thing happen was we was taken for our money [redacted] [redacted]
1/13/ Revdex.com Of Northeast Florida Attn: [redacted] Complaint # [redacted] class="MsoNoSpacing"> Dear Mr***, On 11/14/Mr [redacted] r purchased a Coral Resorts timeshare in Hilton Head Island, SC Mr [redacted] r purchased a bedroom unit at the Coral Sands ever third year, which is enrolled in the RCI points program Upon receiving an email from Mr [redacted] r, the Owner Services Department called Mr [redacted] r 1/12/to try and assist him with his ownership, however Mr [redacted] r stated that he is only looking for cancellation and there is nothing we can do to assist him Mr [redacted] r’s RCI membership has only been active since 1/5/2016, so he has barely had an opportunity to even try it out Coral Resorts Owner Services Department is available Monday to Friday from 9-and can be reached at ###-###-#### The Owner Services Department is more than happy to assist Mr [redacted] r with his ownership The Coral Resorts also has an in house RCI representative who would be able to help Mr [redacted] r with any questions he has regarding his RCI membership Her name is Melissa, and she can be reached at ###-###-#### Respectfully, Owner Services for the Coral Resorts
Mr [redacted] Ms [redacted] purchased in She has never contacted Owner Services with any of her questions or concerns Additionally, she has only recently contacted Reba Management for the first time 1/2/15, at which time she called because she was unable to pay her Maintenance Fee Reba Management offered her a month payment plan for this fee The timeshare that Ms [redacted] purchased is in a Gold Crown Resort, and she is an owner during the "Gold Season" Ms [redacted] has used her RCI points which she receives as a result of her Coral Resorts ownership to take vacationsThe Coral Resorts will not be cancelling her ownershipRespectfully, Owner Services for the Coral Resorts
Mr [redacted] If Mr [redacted] s account is current, he can contact Elite Resort Management regarding a Quit Claim Deed If Mr [redacted] s account is not current, he would need to bring it current prior to being eligible for a Quit Claim Deed The fee for a Quit Claim Deed is $ The contact number for Elite Resort Management is ###-###-#### and MrPickering can speak with [redacted] Respectully, Owner Services
Mr***,Mr***'s account has been updated to include his RCI points These should be reflected in his account balance by the end of the weekRespectfully,Owner Services for the Coral Resorts
Mr [redacted] it sounds as though MrJohnson is referring to a transfer fee charged by the management group, [redacted] *** If so, he may address this with them directly, their phone number is ###-###-####Respectfully, Owner Services for the Coral Resorts
Mr***, We have spoken to both Mrand Mrs [redacted] regarding their purchase It is Mr [redacted] 's stance that he never read his contract, isn't going to use it and isn't going to pay for it The Owner Services department has offered to explain how to use their purchase to both Mrand Mrs [redacted] Neither was interested in listening As Mrand Mrs [redacted] have agreed to a day right of rescission, and that has passed, it is too late for Mrand Mrs [redacted] to cancel their contract Mrand Mrs [redacted] are welcome to contact the Owner Services Department if they would like to discuss their ownership Mrand Mrs [redacted] have never contacted the Owner Services Department, Owner Services has been forwarded messages from other departments and called them back If Mrand Mrs [redacted] have questions, need help with usage or education regarding their timeshare that is what we are here for Owner Services can be reached at ###-###-#### Respectfully, Owner Services for the Coral Resorts
1/13/ Revdex.com Of Northeast Florida Attn: [redacted] Complaint # [redacted] Dear Mr***, On 11/14/Mr [redacted] r purchased a Coral Resorts timeshare in Hilton Head Island, SC Mr [redacted] r purchased a bedroom unit at the Coral Sands ever third year, which is enrolled in the RCI points program Upon receiving an email from Mr [redacted] r, the Owner Services Department called Mr [redacted] r 1/12/to try and assist him with his ownership, however Mr [redacted] r stated that he is only looking for cancellation and there is nothing we can do to assist him Mr [redacted] r’s RCI membership has only been active since 1/5/2016, so he has barely had an opportunity to even try it out Coral Resorts Owner Services Department is available Monday to Friday from 9-and can be reached at ###-###-#### The Owner Services Department is more than happy to assist Mr [redacted] r with his ownership The Coral Resorts also has an in house RCI representative who would be able to help Mr [redacted] r with any questions he has regarding his RCI membership Her name is Melissa, and she can be reached at ###-###-#### Respectfully, Owner Services for the Coral Resorts
7/7/ Revdex.com Complaint # [redacted] Dear MrOie, class="MsoNoSpacing"> On October 4, 2013, Ms [redacted] upgraded her floating Island Links timeshare, which was exchanged in the RCI network for points, to a Fixed Week Timeshare at the Port O’ Call Resort The unit she upgraded to at the Port O’Call Resort was in the Silver Season, week 8, unit PCThis information was listed on the front page of her Port O’ Call Purchase Contract Unit PCis a two bedroom unitThe agreed upon purchase price for this unit was $15, As stated on the front page of her signed purchase contract, Ms [redacted] was provided with a day right of cancellation during which she had the opportunity to review her contract and cancel without penalty Ms [redacted] called Coral Resorts and indicated that she was unhappy with the week she purchased, which was week 8, and wished to change to a week in September The Coral Resorts offered to make this change for Ms [redacted] , which changed her season from Silver to Gold at no additional charge to herAs Port O’ Call is a sold out resort, and we were unsure as to when a week in September would be available for Ms [redacted] , the Coral Resorts also offered to make Ms [redacted] a September reservation while waiting for September inventory to become available Once a suitable week became available for Ms [redacted] , we contacted her by email and provided her with the unit number, week number and resort for her approval Ms [redacted] accepted that unit and confirmed PC311, week 36, at the Port O’ Call resort in the Gold season would work for herCoral Resorts then mailed Ms [redacted] a new contract, which contained the new unit and week information on the front page Ms [redacted] had the ability to review this contract at her convenience prior to returning it to the Coral Resorts to be finalized On June 18, 2015, Mr [redacted] called and stated he was to have a bedroom unitHe was advised he owned a bedroom unitCoral Resorts offered to change Mrand Mrs [redacted] ’s inventory to a bedroom, but as there is a substantial cost difference between a bedroom and a bedroom unit, Mr [redacted] was advised they would have to pay the difference in costMrand Mrs [redacted] did not want to pay the difference in cost from a bedroom to a bedroom unit It is entirely up to the purchaser how long they would like to spend reviewing their purchase documentsAdditionally, Mrand Mrs [redacted] ’s purchase contract provided for a day right of cancellationTherefore, Mrand Mrs [redacted] had days to review their contract, or to engage an attorney or third party to review the documents for them Coral Resorts will again extend the offer to Ms [redacted] , to have her inventory changed to a bedroom unit, depending upon availabilityHowever, Mrand Mrs [redacted] will be responsible for any difference in price from the unit they currently own to a bedroom unit Respectfully, Owner Services for the Coral Resorts
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We have still continued to try to make contact with Brent, leaving numerous messages If an attempt had been made to call my husband's phone, the number would have shown in the call log No number from Coral Resorts is showing in his call log Besides that, we have left more than one number to be reached at since the beginning of August, and we have phone numbers on record If one call was made and there was no answer, it would make since, as a business, calling a customer who has made so many attempts to reach someone, that more than one attempt to call back would be made We were deceived when we purchased this package and in trying to straighten it out NO ONE has called us back We are often met with a rude response when we call The exception being when I call from an unknown number It would seem as a business if the person in charge of our account is unable to handle his job, it would be passed on to someone who is capable Regards, [redacted]
Mr [redacted] We have changed Ms [redacted] 's year of ownership per her request Now, we have offered to change her season so she may travel in summer She will have to be placed on a waitlist to fulfill this request until we have inventory, which has been explained to her We cannot change her from a bedroom to a bedroom unless she wishes to pay the difference in price We have attempted to accomodate Ms [redacted] each time she has come to us with a request, and if we are unable, we have explained why not The entire agreement between the Coral Resorts and Ms [redacted] is detailed in the contract which she signed and was given a copy of Respectfully, Owner Services for the Coral Resorts
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not buy in the Coral Sands Resort It is second rate compared to Island Links where we purchased and were told they had pet buildings there I have used my RCI points at resorts other than Coral Resorts Regards, [redacted]
Mr***, Mr [redacted] has taken vacations since his purchase in mid The Coral Resorts does have pet friendly units at its Coral Sands Resort The Coral Resorts will not be cancelling Mr [redacted] ownership Respectfully, Owner Services for the Coral Resorts
8/13/ Revdex.com Complaint # [redacted] Mr [redacted] Mrs [redacted] previously owned a triennial timeshare, which gave her 15,RCI points per year Mrs [redacted] ’s points reset each time she paid a maintenance fee Each maintenance fee Mrs [redacted] paid would get her years’ worth (tri-ennial) of points Mrs [redacted] paid a maintenance fee and received her 15,points allotment for 2011, and The next maintenance fee Mrs [redacted] had due was for 2015, and it covered her points for 2014, 2015, and Mrs [redacted] did not pay her Maintenance Fee On 4/27/Mrs [redacted] upgraded her timeshare to a floating week program, no longer a points program At the time Mrs [redacted] upgraded, she had not paid her Maintenance Fee, and it was in fact, past due Because Mrs [redacted] ’s maintenance fee had not been paid, Mrs [redacted] was not entitled to her points for 2014, and Coupled with the fact that she had changed her ownership and was no longer a points owner, her points account was closed There were no RCI points for her to retain Mrand Mrs [redacted] have called in and spoken with Owner Services who has offered to reinstate their points account, and add their 2014, 2015, and points back into their account if they wish to pay the maintenance fee If Mr [redacted] wishes to speak with someone further, he may call in and request to speak with Brent, who is aware of the situation and can be reached at ###-###-#### Respectfully, Owner Services for the Coral Resorts
7/8/ Revdex.com Complaint # [redacted] Dear Mr [redacted] The Coral Resorts changed from ES Financial to Equiant to service the loans for our clients Ms [redacted] contacted the resort to let us know she was not made aware of the change The Coral Resorts made sure that Equiant reamortized Ms [redacted] s payment schedule, moved the start date of her first payment with Equiant, reapplied their payments and waived any late charges As the Coral Resorts fairly addressed her concerns over a year ago, we are not sure why we are addressing them again here The Coral Resorts has also addressed the amount of the Maintenance Fee with Ms [redacted] , explaining that the fees are determined annually by the budget prepared by the Coral Reef Home Owners Association The Maintenance Fee for Ms [redacted] ’s unit for was $ Late fees have been assessed as provided for in the Master Deed for Ms [redacted] ’s property Ms [redacted] s timeshare is currently enrolled in the RCI points program, which has an annual membership fee This membership, and therefore the membership fee, is an optional program Ms [redacted] may choose not to participate in RCI if she doesn’t wish to pay their fees Ms [redacted] is currently delinquent on both her loan and her Maintenance Fees Once these have been brought current, she will be able to use her timeshare The Coral Resorts has an Owner Services department that is available to assist Ms [redacted] with the usage of her timeshare should she have any questions Respectfully, Owner Services for the Coral Resorts
Georgia;"> [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: we put the contract and loan in dispute We did not default on the loan Coral has chosen to ignore our dispute so they can mark the loan in default This cannot be legal and I will alert the FTC of these actions I also demand a letter in writing with the dates of this supposed default This is ridiculous! Regards, [redacted]
1/21/ Revdex.com Of Northeast Florida Attn: [redacted] Complaint # [redacted] class="MsoNoSpacing"> Dear Mr***, Ms [redacted] has NEVER contacted the Owner Services department, which is available to her from 9-Monday to Friday to answer ANY questions she has regarding her purchase She states she is contacting her sales representative from years ago, who is no longer a Coral Resorts employee Ms [redacted] states that her issue is the ability to book reservations; however, she filed this complaint WHILE ON VACATION IN A NICE RESORT IN THE SMOKEY MOUNTAINS We will not be cancelling a purchase, nor refunding a purchase that Ms [redacted] is ACTIVELY using while we type this response If Ms [redacted] has any questions on her ownership, she may call ###-###-#### and speak with the Owner Services Department Respectfully, Owner Services for the Coral Resorts
Mr*** Mr [redacted] purchased on 5/9/and was defaulted on 5/ He has spoken to the Reba Management Collection Department on 2/20/about his Defaulted property, and was giving the opportunity to pay what he owesPlease note that he was not only Defaulted on because of the unpaid Maintenance Fee but also on his Loan If he has anymore questions, he can follow up with the Collections Department at ###-###-#### Respectfully, Owner Services Department
Mr. [redacted] The [redacted] s do not own with the Coral Resorts any longer. If they need further information on their default, they may contact Reba Management [redacted] Respectfully, Owner Services for the Coral Resorts
Mr***, The Coral Resorts has an Owner Services Department that Mr [redacted] is welcome to contact for assistance with his ownership The Owner Services Department can be reached during business hours, Monday to Friday at ###-###-####Respectfully, Owner Services for the Coral Resorts
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Just like their ratings with Revdex.com a (F) is just like their service Keep in mind that no one from the owner services for Coral resorts are ever at the sales watching and listening to what their salesperson are promising their customers Yes as we stated before we stop the payments on the previous purchase because of the lies and promise that was made to us, we paid on the resort for two years and never received anything that was promised to us we never for two years got the opportunity to stay at no resorts and I am sure MrOle that you have many more owners stating the same thing that's why they have a (F) rating They told us that we had a developer week at the first purchase that we could sell back and we Paid $to have the develop week sold and all they did was take our money There's no service after the sell we tried on several different occasion to contact our salesperson after the sale, and after several message that was left He changed his number but never returning a call After two years of nothing but them taking our money and no return calls yes we stop payment This time after we finding out that this was a presentation with Coral Reef not Coral Sands we thought maybe things would be different and they promise us that it would be different and apologies for our previous experience with coral sands, but my wife was skeptical so we ask many questions and was told many lies and promises again we were told that we didn't have to pay any maintenance fees until but a week after the contract was signed we got a letter about maintenance fees that's why we never received a returned call from Mr [redacted] pertaining to our cancelation that we were trying to get because they knew once the contract was signed they didn't have to respond and that's wrong Mr [redacted] please believe that if we was getting what was advertised and promised to us we would have never stop payment My wife work and I work our income monthly is $10,paying the monthly installments wasn't a problem the lies and promises is what put the default in action This purchase after all the assurances I thought things would be different but my wife and I didn't want to take any chances so we thought canceling would be better because we are still trying to repair our credit from the first time and didn't want to take a chance on what is happening now and we tried but never a promise was kept by Mr [redacted] he lied just like the organization all lies in order to get people money and threaten them with putting it on their credit like they did us Before it got to this point we tried to stop it by canceling and they wouldn't allow us to do that so we had no other recourse but to stop payment on the purchase this is breach in promise and no service after the sell We haven't used any of their services the only thing happen is we was taken for our money for over two years all we are asking is to have our cancelation honored and our money returned Mr [redacted] told us all we had to do was call him and he gave us his card, we tried that and he wouldn't answer nor return our calls Like I said we haven't used any of their services the only thing happen was we was taken for our money [redacted] [redacted]
1/13/ Revdex.com Of Northeast Florida Attn: [redacted] Complaint # [redacted] class="MsoNoSpacing"> Dear Mr***, On 11/14/Mr [redacted] r purchased a Coral Resorts timeshare in Hilton Head Island, SC Mr [redacted] r purchased a bedroom unit at the Coral Sands ever third year, which is enrolled in the RCI points program Upon receiving an email from Mr [redacted] r, the Owner Services Department called Mr [redacted] r 1/12/to try and assist him with his ownership, however Mr [redacted] r stated that he is only looking for cancellation and there is nothing we can do to assist him Mr [redacted] r’s RCI membership has only been active since 1/5/2016, so he has barely had an opportunity to even try it out Coral Resorts Owner Services Department is available Monday to Friday from 9-and can be reached at ###-###-#### The Owner Services Department is more than happy to assist Mr [redacted] r with his ownership The Coral Resorts also has an in house RCI representative who would be able to help Mr [redacted] r with any questions he has regarding his RCI membership Her name is Melissa, and she can be reached at ###-###-#### Respectfully, Owner Services for the Coral Resorts