Per Mr. [redacted]'s contract, The document titled Island Links Horizontal Property Regime Purchaser's Understanding and Acknowledgments, Mr. [redacted] has initialed his understanding of 15 points relevant to his contract. Mr. [redacted] has also signed this document as the Purchaser. Item #10 states "I understand that membership in the Resort Condominiums International ("RCI") exchange Program is voluntary and subject to the payment of such membership and other fees as a re required by RCI. While the Seller has agreed to pay Purchaser's membership fee for the one-year period commencing on the date of purchase, I understand that I will be responsible for renewing such membership and paying the fees charged by RCI for maintaining such membership. I understand that RCI is not affiliated with the Seller, and any representations set forth in the literature and brochures prepared or provided by RCI are solely the representations of RCI and not those of seller. I understand that Seller is not responsible and shall have no liability for anything that occurs at any RCI-affiliates resort other than Island Links."
So, RCI is voluntary, and if Mr. [redacted] wishes to continue his membership, he would need to pay the RCI fee. He has acknowledged that he understands this. If Mr. [redacted] does not wish to continue his membership with RCI, he may use his resort during his ownership season and year, and his reservations will be booked directly through Reba Management.
Mr. [redacted]
The Coral Resorts has an Owner Services Department that is happy to review Mr. [redacted]'s ownership. All reservations are booked directly through RCI, and RCI exchange fees may apply depending on the reservation. These fees are RCI's fees and are paid directly to...
RCI. RCI membership is optional, and Mr. [redacted] may opt out if he chooses. When booking a resort through RCI, many of their points resorts are available for nightly stays.
Regarding the cruise that Mr. [redacted] was given as an incentive when he chose to take the timeshare tour, all of the fees were outlined on the documents he was provided at the time he was given the cruise.
Per the contract which Mr. [redacted] signed, and was provided a copy of at the time of sale, there was a 5 day right of rescission. Mr. [redacted] had 5 days during which he could have cancelled with no penalty. Now that his cancellation period has passed, we are unable to cancel, but remain available to assist Mr. [redacted] with his ownership.
Respectfully,
Owner Services for the Coral Resorts
Mr. [redacted]it sounds as though Mr. Johnson is referring to a transfer fee charged by the management group, [redacted]. If so, he may address this with them directly, their phone number is ###-###-####.Respectfully,Owner Services for the Coral Resorts
Mr. [redacted]
If Mr. [redacted]s account is current, he can contact Elite Resort Management regarding a Quit Claim Deed. If Mr. [redacted]s account is not current, he would need to bring it current prior to being eligible for a Quit Claim Deed. The fee for a Quit Claim...
Deed is $500. The contact number for Elite Resort Management is ###-###-#### and Mr. Pickering can speak with [redacted]
Respectully,
Owner Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: We have still continued to try to make contact with Brent, leaving numerous messages. If an attempt had been made to call my husband's phone, the number would have shown in the call log. No number from Coral Resorts is showing in his call log. Besides that, we have left more than one number to be reached at since the beginning of August, and we have phone numbers on record. If one call was made and there was no answer, it would make since, as a business, calling a customer who has made so many attempts to reach someone, that more than one attempt to call back would be made. We were deceived when we purchased this package and in trying to straighten it out NO ONE has called us back. We are often met with a rude response when we call. The exception being when I call from an unknown number. It would seem as a business if the person in charge of our account is unable to handle his job, it would be passed on to someone who is capable.
Regards,
[redacted]
1/21/16
Revdex.com Of Northeast Florida
Attn: [redacted]
Complaint #[redacted]
class="MsoNoSpacing">
Dear Mr. [redacted],
Ms. [redacted] has NEVER contacted the Owner Services
department, which is available to her from 9-5 Monday to Friday to answer ANY
questions she has regarding her purchase.
She states she is contacting her sales representative from 2.5 years ago,
who is no longer a Coral Resorts employee.
Ms. [redacted] states that her issue is the ability to book reservations;
however, she filed this complaint WHILE ON VACATION IN A NICE RESORT IN THE
SMOKEY MOUNTAINS.
We will not be cancelling a purchase, nor refunding a
purchase that Ms. [redacted] is ACTIVELY using while we type this response.
If Ms. [redacted] has any questions on her ownership, she may
call ###-###-#### and speak with the Owner Services Department.
Respectfully,
Owner Services for the Coral Resorts
Mr. [redacted]
The Maintenance Fees are determined by the Home Owners Association. They get together and figure out a budget each hear, and decide on the Maintenance Fees for the year, Ms. Nicholas is welcome to attend these meetings and give her input as far as the maintenance fee figure goes.
The Coral Resorts also has an Owner Services department that is happy to assist Ms. Nicholas with any questions/concerns she has regarding her ownership. Owner Services can be reached Monday to Friday, 9-5 at ###-###-####.
Respectfully,
Owner Services for the Coral Resorts
7/8/2015
Revdex.com Complaint #[redacted]
Dear Mr. [redacted]
The Coral Resorts changed from ES Financial to Equiant to
service the loans for our clients. Ms.
[redacted] contacted the resort to let us know she was not made aware of the
change. The Coral Resorts made...
sure that
Equiant reamortized Ms. [redacted]s payment schedule, moved the start date of her
first payment with Equiant, reapplied their payments and waived any late
charges. As the Coral Resorts fairly addressed
her concerns over a year ago, we are not sure why we are addressing them again
here.
The Coral Resorts has also addressed the amount of the
Maintenance Fee with Ms. [redacted], explaining that the fees are
determined annually by the budget prepared by the Coral Reef Home Owners
Association. The Maintenance Fee for Ms.
[redacted]’s unit for 2015 was $997.29.
Late fees have been assessed as provided for in the Master Deed for Ms.
[redacted]’s property.
Ms. [redacted]s timeshare is currently
enrolled in the RCI points program, which has an annual membership fee. This membership, and therefore the membership
fee, is an optional program. Ms. [redacted]
may choose not to participate in RCI if she doesn’t wish to pay their fees.
Ms. [redacted] is currently delinquent on
both her loan and her Maintenance Fees.
Once these have been brought current, she will be able to use her
timeshare. The Coral Resorts has an
Owner Services department that is available to assist Ms. [redacted] with the
usage of her timeshare should she have any questions.
Respectfully,
Owner Services for the Coral Resorts
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I live in Illinois so there is no way possible for me to atend meetings. No one at Coral Resorts has ever been any help to us. My complaint is that we were lied to regarding our week, points and maintenance fee. Please lodge this complaint with the Revdex.com.
Regards,
[redacted]
On 7/7/14, Ms. [redacted] purchased a triennial timeshare, in the Silver...
Season,
at the Island Links resort. Ms. [redacted]’s
purchase contract has a clear title at the top, which in bold letters,
indicates Ms. [redacted] has purchased a triennial timeshare.
Ms. [redacted] enrolled this timeshare into the RCI points program, and receives
21,333 RCI points per year in exchange for the deposit of her triennial week.
The number of days Ms. [redacted] gets for her 21,333 points per year is determined
by how she makes her reservations.
Points used for reservations vary based on Resort, unit size, unit quality,
season, how a reservation is made, etc. Once a unit is enrolled with RCI, all
reservations will be booked directly through RCI. The Coral Resorts does have
an in house RCI representative available to assist with reservations.
Ms. [redacted]’s credit was run because she financed her purchase.
The Coral Resorts has pet friendly units at Island Links, Coral Reef
and Coral Sands. So, we are not sure why
Ms. [redacted] states that her dog is not welcome.
Ms. [redacted] is not limited to travel in the Bronze Season, Ms. [redacted]
may use her points any time she chooses.
We are not sure what Ms. [redacted] is referring to when she mentions bonus
points. She is entitled to RCI bonus weeks,
could this be what she is looking for?
If so she should have been given an RCI bonus week certificate at the
time of purchase. If she has not received
this certificate, she can notify Coral Resorts Owner Services and they would be
happy to issue one to her.
The Owner Services Department has offered strategies to Ms. [redacted] for
spending less points/less money on her reservations. Ms. [redacted] came down with no appointment at
the height of tourist season, and no one was available to meet with her. However, the Director of Owner Services did
call her and spent 45 minutes on the phone with Ms. [redacted]. The Director of Owner Services put Ms. [redacted]
in touch with our in house RCI rep, Melissa, who offered her assistance to Ms.
[redacted] to help her make a reservation.
At that time Ms. [redacted] informed the RCI prep that they didn’t have any
travel dates in mind and would get back in touch.
The Owner Services department remains available to Ms. [redacted] and is
happy to assist with her ownership. The
Owner Services department can help Ms. [redacted] to make pet friendly
reservations, as well as to review the strategies for booking points
reservations. Owner Services can be
reached at ###-###-####.
Mr. & Mrs. [redacted] chose to purchase their Coral Resorts timeshare in 2007. At that time, they were provided with a 5 day right to cancel with no penalty. Since 2007, we have had no contact from Mr. & Mrs. [redacted]. Mr. and Mrs....
[redacted] have paid their contract in full, and have paid the maintenance fees on schedule. If Mr. and Mrs. [redacted] have questions regarding their ownership, they are more than welcome to contact us.
At anytime during Mr. & Mrs. [redacted]'s ownership that they wish to upgrade, the Coral Resorts will take in the property they currently own and apply their equity toward the upgrade. We are unclear as to why Mr. and Mrs. [redacted] would indicate to you that we no longer offer that option.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I will attempt calling owners services again. I have made 3 phone calls with messages, that have not been returned. This began in December. Because of the failure of them to return my calls, I filed the report.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
7/7/2015
Revdex.com Complaint #[redacted]
Dear Mr. Oie,
class="MsoNoSpacing"> On October
4, 2013, Ms. [redacted] upgraded her floating Island Links timeshare, which was
exchanged in the RCI network for points, to a Fixed Week Timeshare at the Port
O’ Call Resort. The unit she upgraded to
at the Port O’Call Resort was in the Silver Season, week 8, unit PC511. This
information was listed on the front page of her Port O’ Call Purchase
Contract. Unit PC511 is a two bedroom
unit. The agreed upon purchase price for this unit was $15,900. As stated on the front page of her signed
purchase contract, Ms. [redacted] was provided with a 5 day right of cancellation
during which she had the opportunity to review her contract and cancel without
penalty.
Ms.
[redacted] called Coral Resorts and indicated that she was unhappy with the week
she purchased, which was week 8, and wished to change to a week in
September. The Coral Resorts offered to
make this change for Ms. [redacted], which changed her season from Silver to Gold
at no additional charge to her. As Port O’ Call is a sold out resort, and we
were unsure as to when a week in September would be available for Ms. [redacted],
the Coral Resorts also offered to make Ms. [redacted] a September reservation
while waiting for September inventory to become available. Once a suitable week became available for Ms.
[redacted], we contacted her by email and provided her with the unit number, week
number and resort for her approval. Ms.
[redacted] accepted that unit and confirmed PC311, week 36, at the Port O’ Call
resort in the Gold season would work for her. Coral Resorts then mailed Ms.
[redacted] a new contract, which contained the new unit and week information on
the front page. Ms. [redacted] had the
ability to review this contract at her convenience prior to returning it to the
Coral Resorts to be finalized.
On June
18, 2015, Mr. [redacted] called and stated he was to have a 3 bedroom unit. He
was advised he owned a 2 bedroom unit. Coral Resorts offered to change Mr. and
Mrs. [redacted]’s inventory to a 3 bedroom, but as there is a substantial cost
difference between a 2 bedroom and a 3 bedroom unit, Mr. [redacted] was advised
they would have to pay the difference in cost. Mr. and Mrs. [redacted] did not
want to pay the difference in cost from a 2 bedroom to a 3 bedroom unit.
It
is entirely up to the purchaser how long they would like to spend reviewing
their purchase documents. Additionally, Mr. and Mrs. [redacted]’s purchase
contract provided for a 5 day right of cancellation. Therefore, Mr. and Mrs.
[redacted] had 5 days to review their contract, or to engage an attorney or third
party to review the documents for them.
Coral Resorts will again extend the offer to Ms.
[redacted], to have her inventory changed to a 3 bedroom unit, depending upon
availability. However, Mr. and Mrs. [redacted] will be responsible for any
difference in price from the unit they currently own to a 3 bedroom unit.
Respectfully,
Owner Services for the Coral Resorts
Mr. [redacted]
We need additional information from Ms. Nicholas to be able to research her complaint, such as the full name on the account, or a contract number. The information provided on this complaint is insufficient to look up the...
account.
Respectfully,
Owner Services for the Coral Resorts
1/13/16
Revdex.com Of Northeast Florida
Attn: [redacted]
Complaint #[redacted]
class="MsoNoSpacing">
Dear Mr. [redacted],
On 11/14/2015 Mr. [redacted]r purchased a Coral Resorts
timeshare in Hilton Head Island, SC. Mr.
[redacted]r purchased a 3 bedroom unit at the Coral Sands ever third year, which
is enrolled in the RCI points program.
Upon receiving an email from Mr. [redacted]r, the Owner
Services Department called Mr. [redacted]r 1/12/16 to try and assist him with his
ownership, however Mr. [redacted]r stated that he is only looking for
cancellation and there is nothing we can do to assist him.
Mr. [redacted]r’s RCI membership has only been active since
1/5/2016, so he has barely had an opportunity to even try it out.
Coral Resorts Owner Services Department is available Monday
to Friday from 9-5 and can be reached at ###-###-####. The Owner Services Department is more than
happy to assist Mr. [redacted]r with his ownership. The
Coral Resorts also has an in house RCI representative who would be able to help
Mr. [redacted]r with any questions he has regarding his RCI membership. Her name is Melissa, and she can be reached
at ###-###-####.
Respectfully,
Owner Services for the Coral Resorts
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I did not buy in the Coral Sands Resort. It is second rate compared to Island Links where we purchased and were told they had pet buildings there.
I have used my RCI points at resorts other than Coral Resorts.
Regards,
[redacted]
Mr. [redacted]
Mr. and Mrs. [redacted] purchased this 5 years ago. In the time since their purchase, they have been using their ownership for at least 4 separate reservations in the last 5 years. The Coral Resorts does have pet friendly units that Mr. and Mrs. [redacted] can reserve....
The Owner Services Department is available to assist Mr. and Mrs. [redacted] with their ownership-including their Developer Week, however rather than contacting Owner Services, the first we have heard from Mr. and Mrs. [redacted] since 2010 was this complaint. Mr. and Mrs. [redacted] can reach Owner Services by calling ###-###-####, Monday to Friday from 9-5, and we are happy to assist them with any questions they may have.
Respectfully,
Owner Services for the Coral Resorts
Mr. [redacted]
Ms. [redacted] purchased in 2007. She has never contacted Owner Services with any of her questions or concerns. Additionally, she has only recently contacted Reba Management for the first time 1/2/15, at which time she called because she was unable to pay her Maintenance...
Fee. Reba Management offered her a 10 month payment plan for this fee.
The timeshare that Ms. [redacted] purchased is in a Gold Crown Resort, and she is an owner during the "Gold Season".
Ms. [redacted] has used her RCI points which she receives as a result of her Coral Resorts ownership to take vacations.
The Coral Resorts will not be cancelling her ownership.
Respectfully,
Owner Services for the Coral Resorts
Mrs. [redacted] previously owned a triennial timeshare, which gave...
her
15,667 RCI points per year. Mrs. [redacted]’s
points reset each time she paid a maintenance fee. Each maintenance fee Mrs. [redacted] paid would
get her 3 years’ worth (tri-ennial) of points. Mrs. [redacted] paid a 2012 maintenance fee and received
her 15,667 points allotment for 2011, 2012 and 2013. The next maintenance fee Mrs. [redacted] had due
was for 2015, and it covered her points for 2014, 2015, and 2016. Mrs. [redacted]
did not pay her 2015 Maintenance Fee.
On 4/27/15 Mrs. [redacted] upgraded her timeshare to a floating week
program, no longer a points program. At
the time Mrs. [redacted] upgraded, she had not paid her 2015 Maintenance Fee, and
it was in fact, past due. Because Mrs.
[redacted]’s maintenance fee had not been paid, Mrs. [redacted] was not entitled to
her points for 2014, 2015 and 2016.
Coupled with the fact that she had changed her ownership and was no
longer a points owner, her points account was closed. There were no RCI points for her to retain.
Mr. and Mrs. [redacted] have called in and spoken with Owner Services who
has offered to reinstate their points account, and add their 2014, 2015, and
2016 points back into their account if they wish to pay the maintenance fee.
If Mr. [redacted] wishes to speak with someone further, he may call in and
request to speak with Brent, who is aware of the situation and can be reached
at ###-###-####.
Mr. [redacted]
it sounds as though Mr. Johnson is referring to a transfer fee charged by the management group, [redacted]. If so, he may address this with them directly, their phone number is ###-###-####.
Respectfully,
Owner Services...
Mr. [redacted]
Per Mr. [redacted]'s contract, The document titled Island Links Horizontal Property Regime Purchaser's Understanding and Acknowledgments, Mr. [redacted] has initialed his understanding of 15 points relevant to his contract. Mr. [redacted] has also signed this document as the Purchaser. Item #10 states "I understand that membership in the Resort Condominiums International ("RCI") exchange Program is voluntary and subject to the payment of such membership and other fees as a re required by RCI. While the Seller has agreed to pay Purchaser's membership fee for the one-year period commencing on the date of purchase, I understand that I will be responsible for renewing such membership and paying the fees charged by RCI for maintaining such membership. I understand that RCI is not affiliated with the Seller, and any representations set forth in the literature and brochures prepared or provided by RCI are solely the representations of RCI and not those of seller. I understand that Seller is not responsible and shall have no liability for anything that occurs at any RCI-affiliates resort other than Island Links."
So, RCI is voluntary, and if Mr. [redacted] wishes to continue his membership, he would need to pay the RCI fee. He has acknowledged that he understands this. If Mr. [redacted] does not wish to continue his membership with RCI, he may use his resort during his ownership season and year, and his reservations will be booked directly through Reba Management.
Respectfully,
Owner Services for the Coral Resorts
Mr. [redacted]
The Coral Resorts has an Owner Services Department that is happy to review Mr. [redacted]'s ownership. All reservations are booked directly through RCI, and RCI exchange fees may apply depending on the reservation. These fees are RCI's fees and are paid directly to...
RCI. RCI membership is optional, and Mr. [redacted] may opt out if he chooses. When booking a resort through RCI, many of their points resorts are available for nightly stays.
Regarding the cruise that Mr. [redacted] was given as an incentive when he chose to take the timeshare tour, all of the fees were outlined on the documents he was provided at the time he was given the cruise.
Per the contract which Mr. [redacted] signed, and was provided a copy of at the time of sale, there was a 5 day right of rescission. Mr. [redacted] had 5 days during which he could have cancelled with no penalty. Now that his cancellation period has passed, we are unable to cancel, but remain available to assist Mr. [redacted] with his ownership.
Respectfully,
Owner Services for the Coral Resorts
Mr. [redacted]it sounds as though Mr. Johnson is referring to a transfer fee charged by the management group, [redacted]. If so, he may address this with them directly, their phone number is ###-###-####.Respectfully,Owner Services for the Coral Resorts
Mr. [redacted]
If Mr. [redacted]s account is current, he can contact Elite Resort Management regarding a Quit Claim Deed. If Mr. [redacted]s account is not current, he would need to bring it current prior to being eligible for a Quit Claim Deed. The fee for a Quit Claim...
Deed is $500. The contact number for Elite Resort Management is ###-###-#### and Mr. Pickering can speak with [redacted]
Respectully,
Owner Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: We have still continued to try to make contact with Brent, leaving numerous messages. If an attempt had been made to call my husband's phone, the number would have shown in the call log. No number from Coral Resorts is showing in his call log. Besides that, we have left more than one number to be reached at since the beginning of August, and we have phone numbers on record. If one call was made and there was no answer, it would make since, as a business, calling a customer who has made so many attempts to reach someone, that more than one attempt to call back would be made. We were deceived when we purchased this package and in trying to straighten it out NO ONE has called us back. We are often met with a rude response when we call. The exception being when I call from an unknown number. It would seem as a business if the person in charge of our account is unable to handle his job, it would be passed on to someone who is capable.
Regards,
[redacted]
1/21/16
Revdex.com Of Northeast Florida
Attn: [redacted]
Complaint #[redacted]
class="MsoNoSpacing">
Dear Mr. [redacted],
Ms. [redacted] has NEVER contacted the Owner Services
department, which is available to her from 9-5 Monday to Friday to answer ANY
questions she has regarding her purchase.
She states she is contacting her sales representative from 2.5 years ago,
who is no longer a Coral Resorts employee.
Ms. [redacted] states that her issue is the ability to book reservations;
however, she filed this complaint WHILE ON VACATION IN A NICE RESORT IN THE
SMOKEY MOUNTAINS.
We will not be cancelling a purchase, nor refunding a
purchase that Ms. [redacted] is ACTIVELY using while we type this response.
If Ms. [redacted] has any questions on her ownership, she may
call ###-###-#### and speak with the Owner Services Department.
Respectfully,
Owner Services for the Coral Resorts
Mr. [redacted]
The Maintenance Fees are determined by the Home Owners Association. They get together and figure out a budget each hear, and decide on the Maintenance Fees for the year, Ms. Nicholas is welcome to attend these meetings and give her input as far as the maintenance fee figure goes.
The Coral Resorts also has an Owner Services department that is happy to assist Ms. Nicholas with any questions/concerns she has regarding her ownership. Owner Services can be reached Monday to Friday, 9-5 at ###-###-####.
Respectfully,
Owner Services for the Coral Resorts
7/8/2015
Revdex.com Complaint #[redacted]
Dear Mr. [redacted]
The Coral Resorts changed from ES Financial to Equiant to
service the loans for our clients. Ms.
[redacted] contacted the resort to let us know she was not made aware of the
change. The Coral Resorts made...
sure that
Equiant reamortized Ms. [redacted]s payment schedule, moved the start date of her
first payment with Equiant, reapplied their payments and waived any late
charges. As the Coral Resorts fairly addressed
her concerns over a year ago, we are not sure why we are addressing them again
here.
The Coral Resorts has also addressed the amount of the
Maintenance Fee with Ms. [redacted], explaining that the fees are
determined annually by the budget prepared by the Coral Reef Home Owners
Association. The Maintenance Fee for Ms.
[redacted]’s unit for 2015 was $997.29.
Late fees have been assessed as provided for in the Master Deed for Ms.
[redacted]’s property.
Ms. [redacted]s timeshare is currently
enrolled in the RCI points program, which has an annual membership fee. This membership, and therefore the membership
fee, is an optional program. Ms. [redacted]
may choose not to participate in RCI if she doesn’t wish to pay their fees.
Ms. [redacted] is currently delinquent on
both her loan and her Maintenance Fees.
Once these have been brought current, she will be able to use her
timeshare. The Coral Resorts has an
Owner Services department that is available to assist Ms. [redacted] with the
usage of her timeshare should she have any questions.
Respectfully,
Owner Services for the Coral Resorts
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I live in Illinois so there is no way possible for me to atend meetings. No one at Coral Resorts has ever been any help to us. My complaint is that we were lied to regarding our week, points and maintenance fee. Please lodge this complaint with the Revdex.com.
Regards,
[redacted]
8/13/15
Revdex.com Complaint #10730130
Mr. [redacted]
On 7/7/14, Ms. [redacted] purchased a triennial timeshare, in the Silver...
Season,
at the Island Links resort. Ms. [redacted]’s
purchase contract has a clear title at the top, which in bold letters,
indicates Ms. [redacted] has purchased a triennial timeshare.
Ms. [redacted] enrolled this timeshare into the RCI points program, and receives
21,333 RCI points per year in exchange for the deposit of her triennial week.
The number of days Ms. [redacted] gets for her 21,333 points per year is determined
by how she makes her reservations.
Points used for reservations vary based on Resort, unit size, unit quality,
season, how a reservation is made, etc. Once a unit is enrolled with RCI, all
reservations will be booked directly through RCI. The Coral Resorts does have
an in house RCI representative available to assist with reservations.
Ms. [redacted]’s credit was run because she financed her purchase.
The Coral Resorts has pet friendly units at Island Links, Coral Reef
and Coral Sands. So, we are not sure why
Ms. [redacted] states that her dog is not welcome.
Ms. [redacted] is not limited to travel in the Bronze Season, Ms. [redacted]
may use her points any time she chooses.
We are not sure what Ms. [redacted] is referring to when she mentions bonus
points. She is entitled to RCI bonus weeks,
could this be what she is looking for?
If so she should have been given an RCI bonus week certificate at the
time of purchase. If she has not received
this certificate, she can notify Coral Resorts Owner Services and they would be
happy to issue one to her.
The Owner Services Department has offered strategies to Ms. [redacted] for
spending less points/less money on her reservations. Ms. [redacted] came down with no appointment at
the height of tourist season, and no one was available to meet with her. However, the Director of Owner Services did
call her and spent 45 minutes on the phone with Ms. [redacted]. The Director of Owner Services put Ms. [redacted]
in touch with our in house RCI rep, Melissa, who offered her assistance to Ms.
[redacted] to help her make a reservation.
At that time Ms. [redacted] informed the RCI prep that they didn’t have any
travel dates in mind and would get back in touch.
The Owner Services department remains available to Ms. [redacted] and is
happy to assist with her ownership. The
Owner Services department can help Ms. [redacted] to make pet friendly
reservations, as well as to review the strategies for booking points
reservations. Owner Services can be
reached at ###-###-####.
Respectfully,
Owner Services for the
Coral Resorts
Mr. [redacted],
Mr. & Mrs. [redacted] chose to purchase their Coral Resorts timeshare in 2007. At that time, they were provided with a 5 day right to cancel with no penalty. Since 2007, we have had no contact from Mr. & Mrs. [redacted]. Mr. and Mrs....
[redacted] have paid their contract in full, and have paid the maintenance fees on schedule. If Mr. and Mrs. [redacted] have questions regarding their ownership, they are more than welcome to contact us.
At anytime during Mr. & Mrs. [redacted]'s ownership that they wish to upgrade, the Coral Resorts will take in the property they currently own and apply their equity toward the upgrade. We are unclear as to why Mr. and Mrs. [redacted] would indicate to you that we no longer offer that option.
Respectfully,
Owner Services Department
The Coral Resorts.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I will attempt calling owners services again. I have made 3 phone calls with messages, that have not been returned. This began in December. Because of the failure of them to return my calls, I filed the report.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
7/7/2015
Revdex.com Complaint #[redacted]
Dear Mr. Oie,
class="MsoNoSpacing"> On October
4, 2013, Ms. [redacted] upgraded her floating Island Links timeshare, which was
exchanged in the RCI network for points, to a Fixed Week Timeshare at the Port
O’ Call Resort. The unit she upgraded to
at the Port O’Call Resort was in the Silver Season, week 8, unit PC511. This
information was listed on the front page of her Port O’ Call Purchase
Contract. Unit PC511 is a two bedroom
unit. The agreed upon purchase price for this unit was $15,900. As stated on the front page of her signed
purchase contract, Ms. [redacted] was provided with a 5 day right of cancellation
during which she had the opportunity to review her contract and cancel without
penalty.
Ms.
[redacted] called Coral Resorts and indicated that she was unhappy with the week
she purchased, which was week 8, and wished to change to a week in
September. The Coral Resorts offered to
make this change for Ms. [redacted], which changed her season from Silver to Gold
at no additional charge to her. As Port O’ Call is a sold out resort, and we
were unsure as to when a week in September would be available for Ms. [redacted],
the Coral Resorts also offered to make Ms. [redacted] a September reservation
while waiting for September inventory to become available. Once a suitable week became available for Ms.
[redacted], we contacted her by email and provided her with the unit number, week
number and resort for her approval. Ms.
[redacted] accepted that unit and confirmed PC311, week 36, at the Port O’ Call
resort in the Gold season would work for her. Coral Resorts then mailed Ms.
[redacted] a new contract, which contained the new unit and week information on
the front page. Ms. [redacted] had the
ability to review this contract at her convenience prior to returning it to the
Coral Resorts to be finalized.
On June
18, 2015, Mr. [redacted] called and stated he was to have a 3 bedroom unit. He
was advised he owned a 2 bedroom unit. Coral Resorts offered to change Mr. and
Mrs. [redacted]’s inventory to a 3 bedroom, but as there is a substantial cost
difference between a 2 bedroom and a 3 bedroom unit, Mr. [redacted] was advised
they would have to pay the difference in cost. Mr. and Mrs. [redacted] did not
want to pay the difference in cost from a 2 bedroom to a 3 bedroom unit.
It
is entirely up to the purchaser how long they would like to spend reviewing
their purchase documents. Additionally, Mr. and Mrs. [redacted]’s purchase
contract provided for a 5 day right of cancellation. Therefore, Mr. and Mrs.
[redacted] had 5 days to review their contract, or to engage an attorney or third
party to review the documents for them.
Coral Resorts will again extend the offer to Ms.
[redacted], to have her inventory changed to a 3 bedroom unit, depending upon
availability. However, Mr. and Mrs. [redacted] will be responsible for any
difference in price from the unit they currently own to a 3 bedroom unit.
Respectfully,
Owner Services for the Coral Resorts
Mr. [redacted]
We need additional information from Ms. Nicholas to be able to research her complaint, such as the full name on the account, or a contract number. The information provided on this complaint is insufficient to look up the...
account.
Respectfully,
Owner Services for the Coral Resorts
1/13/16
Revdex.com Of Northeast Florida
Attn: [redacted]
Complaint #[redacted]
class="MsoNoSpacing">
Dear Mr. [redacted],
On 11/14/2015 Mr. [redacted]r purchased a Coral Resorts
timeshare in Hilton Head Island, SC. Mr.
[redacted]r purchased a 3 bedroom unit at the Coral Sands ever third year, which
is enrolled in the RCI points program.
Upon receiving an email from Mr. [redacted]r, the Owner
Services Department called Mr. [redacted]r 1/12/16 to try and assist him with his
ownership, however Mr. [redacted]r stated that he is only looking for
cancellation and there is nothing we can do to assist him.
Mr. [redacted]r’s RCI membership has only been active since
1/5/2016, so he has barely had an opportunity to even try it out.
Coral Resorts Owner Services Department is available Monday
to Friday from 9-5 and can be reached at ###-###-####. The Owner Services Department is more than
happy to assist Mr. [redacted]r with his ownership. The
Coral Resorts also has an in house RCI representative who would be able to help
Mr. [redacted]r with any questions he has regarding his RCI membership. Her name is Melissa, and she can be reached
at ###-###-####.
Respectfully,
Owner Services for the Coral Resorts
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I did not buy in the Coral Sands Resort. It is second rate compared to Island Links where we purchased and were told they had pet buildings there.
I have used my RCI points at resorts other than Coral Resorts.
Regards,
[redacted]
Mr. [redacted]
Mr. and Mrs. [redacted] purchased this 5 years ago. In the time since their purchase, they have been using their ownership for at least 4 separate reservations in the last 5 years. The Coral Resorts does have pet friendly units that Mr. and Mrs. [redacted] can reserve....
The Owner Services Department is available to assist Mr. and Mrs. [redacted] with their ownership-including their Developer Week, however rather than contacting Owner Services, the first we have heard from Mr. and Mrs. [redacted] since 2010 was this complaint. Mr. and Mrs. [redacted] can reach Owner Services by calling ###-###-####, Monday to Friday from 9-5, and we are happy to assist them with any questions they may have.
Respectfully,
Owner Services for the Coral Resorts
Mr. [redacted]
Ms. [redacted] purchased in 2007. She has never contacted Owner Services with any of her questions or concerns. Additionally, she has only recently contacted Reba Management for the first time 1/2/15, at which time she called because she was unable to pay her Maintenance...
Fee. Reba Management offered her a 10 month payment plan for this fee.
The timeshare that Ms. [redacted] purchased is in a Gold Crown Resort, and she is an owner during the "Gold Season".
Ms. [redacted] has used her RCI points which she receives as a result of her Coral Resorts ownership to take vacations.
The Coral Resorts will not be cancelling her ownership.
Respectfully,
Owner Services for the Coral Resorts
8/13/15
Revdex.com Complaint #[redacted]
Mr. [redacted]
Mrs. [redacted] previously owned a triennial timeshare, which gave...
her
15,667 RCI points per year. Mrs. [redacted]’s
points reset each time she paid a maintenance fee. Each maintenance fee Mrs. [redacted] paid would
get her 3 years’ worth (tri-ennial) of points. Mrs. [redacted] paid a 2012 maintenance fee and received
her 15,667 points allotment for 2011, 2012 and 2013. The next maintenance fee Mrs. [redacted] had due
was for 2015, and it covered her points for 2014, 2015, and 2016. Mrs. [redacted]
did not pay her 2015 Maintenance Fee.
On 4/27/15 Mrs. [redacted] upgraded her timeshare to a floating week
program, no longer a points program. At
the time Mrs. [redacted] upgraded, she had not paid her 2015 Maintenance Fee, and
it was in fact, past due. Because Mrs.
[redacted]’s maintenance fee had not been paid, Mrs. [redacted] was not entitled to
her points for 2014, 2015 and 2016.
Coupled with the fact that she had changed her ownership and was no
longer a points owner, her points account was closed. There were no RCI points for her to retain.
Mr. and Mrs. [redacted] have called in and spoken with Owner Services who
has offered to reinstate their points account, and add their 2014, 2015, and
2016 points back into their account if they wish to pay the maintenance fee.
If Mr. [redacted] wishes to speak with someone further, he may call in and
request to speak with Brent, who is aware of the situation and can be reached
at ###-###-####.
Respectfully,
Owner Services for the
Coral Resorts
Mr. [redacted]
it sounds as though Mr. Johnson is referring to a transfer fee charged by the management group, [redacted]. If so, he may address this with them directly, their phone number is ###-###-####.
Respectfully,
Owner Services...
for the Coral Resorts