Costco

The system that Costco uses to validate transaction on Costco.com is a proprietary systemWe are unable to give out specifics as to how the validation process worksAs stated before, at the time this order was reviewed we were unable to validate the orderIf you feel your transaction was canceled in error please contact our Contact Center at 1-800-955-Thank You

Hi [redacted] ***,Thank you for taking the time to speak with me todayPer our conversation I have validated there was a valid promotion for the Samsung Jduring your time of purchase with the activation of a 10GB planUpon speaking with you and validating the information it appears as if this promotion was incorrectly quoted to you (as your plan is a 1GB plan)I have sent this request to have a check issued to you next week for the $due to the kiosk errorThis amount should be used to pay off the device with T-MobilePlease expect to receive in a post card style envelopeAgain, on behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration resulting from your purchase with usPlease let me know if you have additional questions or concernsBest Regards,Charon K***

Complaint: [redacted] I am rejecting this response because: the booking was made under my primary account and on MY CREDIT CARD [redacted] never had permission to move a deposit on my credit card to his own accountIn addition, Costco initially allowed him to remove me completely from my own membership, which I have had since The credit card charge cannot be disputed, as it is closedThis is not being handled through our divorce lawyers as it is not a divorce matter, but an issue of lack of consumer protection on Costcos partMy next step is a corporate fraud attorney and a lawsuit, as I have audio recordings of a manager assuring me on TWO SEPARATE OCCASIONS that I was going to be issued a refund Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have been hearing this for a couple of weeks I have gotten very little response back from Cosco Concierge They promised phone calls back....but no follow up They actually called me today....to tell me nothing was happening Sincerely, [redacted]

We have been in contact with the member as have the company who provided the product We are currently working on a resolution

Thank you for your recent inquiry on behalf of [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers We are very sorry for the delay in the processing of this refundCredit has been issued as of 1/17/We are examining our internal procedures to see how this was missed and what checks can be put in place to ensure customer service standards are being upheld I hope this response has satisfactorily addressed the Revdex.com’s concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me

Complaint: [redacted] I am rejecting this response because: Costco mentioned that they will research and get back by Nov 28th It's end of day Nov 29th, but there hasn't been any update or contact from Costco Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As a customer and a parent I had every right to be upset that my children were inside Costco freezing were extremely coldCustomers safety and wellbeing should be a priority with Costco and this response from them shows the people who are in management have little or no integrity in the Costco brandThe response fails to realize why I was upset and why I immediately went to the cost section for my childrenIt was not handled properly and the response is no solution for me.Sincerely, [redacted]

TO: Revdex.com Customer Service Department FROM: Westminster Costco #RE: Member Complaint/ [redacted] Dear Customer Service Department, We received a complaint through your department today, involving a member named [redacted] The member stated that we did not take a check from him for their purchase, and that they left without their merchandise They also stated that we refused the check because she was not named on the checking account [redacted] is not an active member on the membership Costco policy states that checks should be pre-printed with name and address, and the name on the check must match membership card Although a manager was called over, we should have been able to make reasonable accommodations for this memberWe are currently reaching out to the member to rectify the situation, and repair the relationship to the satisfaction of the memberWe appreciate the communication and the opportunity to continue providing the best member service in our industry Thank You,Ernie J [redacted] General Manager Westminster Costco #

Member will be contacted by Concierge letting them know Costco has authorized this one time returnOnce contacted Concierge will send REA (Return Email Authorization) to members choice of warehouse

The original purchaser of the cash card’s check bounced and therefore there was no valid consideration for the original cash card and the cash card was therefore void Unfortunately, the purchaser took a risk by purchasing on Craigslist and his recourse is against the person that sold him the card on Craigslist The cash card was never valid since there was no consideration provided with valid currency Approximately minutes lapsed between the time the original cash card was issued to the original purchaser, and the time Mr [redacted] used the original cash card to purchase another cash card – Costco did not yet have knowledge that the original cash card purchaser’s check would bounce Nonetheless, as a member service gesture, Costco is willing to reimburse Mr [redacted] the $he claims to have spent to purchase the cash card so that he is zero out-of-pocket Costco’s Spokane general manager will contact Mr [redacted] to arrange delivery to him of a new cash card

Costco has forwarded the member's concerns to Citi At this time all fee's are removed and issue is resolved

Dear Mr**,I received your complaint to the Revdex.com I am very sorry that getting your reward has taken so long and that you were not given correct information as to the nature of the delay - your address being incorrect.I will be happy to take care of you in getting your reward of $to you as well as a full refund of your membership of $110.00.I called the phone number you gave in the complaint but was unable to leave a message My contact information is below and I am available to assist you Monday - Friday 6:30am - 3:30pm PST.I look forward to hearing from you.Thank you!Linda *L***Executive 2% Rewards Supervisor Corporate Member Service CenterCostco Wholesale [redacted] @costco.com

Revdex.com:Although Costco has send the cash card, I find their response to lack an appreciation of what good customer service looks likeThey sure could take lessons from zapposUnfortunately as a result of how this complaint was handled I will most likely be ending my association with them I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me Sincerely, [redacted]

"Costco Mail Order partners with Envision Rx Options who are Mr [redacted] 's insurance providerThey also received a complaint from the Revdex.comMr [redacted] was asking to be opt out of the mandatory maintenance drug benefit at mail orderThe Envision care agent, supervisor reached out to Mr [redacted] on the evening of Wednesday, April 6thto steer him towards the nearest Costco retail location as the day benefit at a local retail Costco is the same as the mail order Mr [redacted] stated he was okay with filling his medication at the local Costco PharmacyAlthough, the Costco mail order did not directly speak to Mr [redacted] on April 6th, we assume the concern was addressed by the Envision agent providing Mr [redacted] 's an option of obtaining his medication and no further action was required on our part (operationally)."

Complaint: [redacted] I am rejecting this response because: I reject this response because it is a fraudI received a shipping label from Costco on july for returning the computer and printerI returned them the same day to u.p.soffice in Hudson Oaks TexasThe next morning July I received an email from Laura Lister stating that she had received notice of the return and that A REFUND WOULD BE ISSUED IN A COUPLE OF DAYS..Never had received any refund I emailed her again...each time she would say the refund had been issued and the bank should apply it to my credit card.(never happened) I contacted her again, and this time she said the manufactor Hewlett Packard would issue the refund..Never happened) This kind of Clinto damage control went on and I stil as of this dateAugust have not received any return of funds...then I was advised that a check would be mailed for a portion of the regund and A credit card of was issued to my credit card....has not happened as of this dateWhat was promised as a reund in a couple of days still has not occurred and I do not know or believe that a check is in the mailThese types of businesses cab zap funds from your bank in a matter of minutes when you purchase and do before ever filling an order...how is it that when they deceive return of goods, they cant refund in weeks...We the little guys of the world look to people like Revdex.com to go to bat for us as the business world uses your clout to augment salesThis then is a blantant case of screw the little guy get the money and keep it as long as possible...SHAME ON THEMSincerely [redacted] ***Weatherford, Texas [redacted] Sincerely, [redacted]

I am not accepting g because nothing has been completed at this pointI was able to discuss the issue with Costco and Floform, so I was able to discuss my concernsI am hoping this can be resolved and the work is completedThe main issue was and is the lack of follow up and time used to resolve this issueFor clarification, we did originally OK using the alternative tile but once we were able to see a picture by text we realized it was not a reasonable alternativeIn addition we still have a kitchen with exposed drywall for well over a month, while we work this processBut it looks like I needed to respond to the Revdex.com email so we will see how it plays out in May Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

"We apologize for the inconvenience you experienced while ordering light bulbs from Costco.comWe are sending a $gift card to you in the mail." Colleen L [redacted] Facilities Supervisor [redacted] @costco.com

Complaint: [redacted] I am rejecting this response because:I'm not able to buy the merchandise in the warehouseIt's only offered via costco.com Sincerely, [redacted]

We are currently working with the member and the carrier to resolve the issue and have the washing machine delivered Thanks