Costco

Complaint: [redacted] I am rejecting this response because: The information provided in the response from Costco is incorrect We did not receive a replacement appliance from LG LG offered us a reimbursement of the original payment, which we accepted We submitted the proof of purchase to LG and we are awaiting the reimbursement check The case is not closed until we receive the reimbursement check Thank you Sincerely, [redacted] ***

"The member has been taken care of and is satisfied with the resoloution [redacted] ***" Colleen L [redacted] Facilities Supervisor [redacted]

Our member has been contacted and an agreement was reachedOur member will be converted from a Goldstar Executive Membership to a standard Goldstar MembershipWith the downgrade comes a refund of the Executive fee's which will be issued in the form of a check and mailed to our memberOur member has commented that once the refund is received, they will update the Revdex.com to notify them of their satisfaction with the resolution Costco Wholesale provided

Complaint: [redacted] I know you gave me a $(which I mentioned in my complaint) was used in costco but the trip was not worth $i think costco when they sale there stuff should be responsible if you are not satisfied wich we weren't that is in there policyThe $was not enough for what we experiencedThat was a jokeLike I said that cruise was not worth more then $so I don't agree with just the $that was given The Costco should stand by there sales product wich WE WERE NOT SATISFIDEI am rejecting this response because:Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The damage on the tv is internal only and vizio is blaming you for shipping damageI would have reported shipping damage if I would have known that the tv had internal shipping damageSince I didnt take apart the tv and ok inspect the internal components it would have been impossible for me to determine if the tv is damaged or not Vizio was claiming the damage is most likely due to a thermal crackThey explained that if the led has a very slight crack due to shipping that heat overtime can cause the crack to expand and get worst eventually leading to the issue I am havingPlenty of people have experienced the same issue and their TVs look exactly the same of what has happened to mine Based on Vizio's claim of a thermal crack and being that I had to go through a few damaged sets to find one that wasn't broken when I initially purchased the tv I am siding with Vizio that it's Costcos fault for shipping damagePlease fix asapI don't want to waste much more time on this issue and the next steps are to contact the Utah attorney general and the regional manager of Costco I have never received such poor customer support from CostcoUsually this company is great.Sincerely, [redacted] ***

Mr [redacted] , We apologize for the confusion and inconvenience this has caused A $check is scheduled to ship to you on Friday, to deliver by Monday 9/12/

Costco Wholesale MtVernon # Richmond Hwy Alexandria, Va February 01, To Whom It May Concern: Thank you for your recent inquiry on behalf of [redacted] * [redacted] We appreciate the Revdex.com’s efforts to resolve consumer concerns and to promote communications between businesses and consumers While we made every effort to increase our staffing levels to accommodate the heavy influx of business due to the impending snow storm, we were still understaffedAs a result, we failed to provide the proper level of service for Ms [redacted] , and all of our members that shopped during that time periodWe apologize for this, and will use our shortcomings in this event as a learning experience should another such weather event be imminent The Regional Vice President of Operations has personally contacted Ms [redacted] by telephone and addressed her concerns with the location Thank you, Zade B [redacted] General Manager To Whom It May Concern: Thank you for your recent inquiry on behalf of [redacted] B [redacted] We appreciate the Revdex.com’s efforts to resolve consumer concerns and to promote communications between businesses and consumers While we made every effort to increase our staffing levels to accommodate the heavy influx of business due to the impending snow storm, we were still understaffedAs a result, we failed to provide the proper level of service for Ms [redacted] , and all of our members that shopped during that time periodWe apologize for this, and will use our shortcomings in this event as a learning experience should another such weather event be imminent The Regional Vice President of Operations has personally contacted Ms [redacted] by telephone and addressed her concerns with the location Thank you, Zade B [redacted] General Manager

Dear Mr***, Thank you for your email We have researched your complaint and would like to advise that Royal Caribbean’s offer of a percent refund along with a percent future cruise credit is their final offer All of our research shows us that this was the amount that had been offered to you throughout all our conversations We believe this to be a fair and reasonable offer Thank you

I contacted the member via email on 9/8/as it was past time to contact via phoneI received tracking from the vendor for the second replacement today and contact member, provided tracking and my contact informationI advised member I will be his contact until the issue is resolved and advised we can talk compensation once deliveredI will monitor then contact once the delivery has been madeMember accepted all the information

Costco has resolved this concern with Citi assistance A voice message was left for our member ( [redacted] ***) with contact information

Complaint: [redacted] I am rejecting this response because: First of all read the attached travel document and tell me where is "Roberts H***" written? I want an answer to this particular question from your top managementPlease escalate to your management If it is not written as Aloha VIP is only a middle-man/a subcontractor then that needs to be clarified for us beforehand This is bad service error and I think you guys have been doing this way for a while This needs to be corrected by compensating for who suffered horribly You correct and reimburse to the traveler who suffered this long domino effect Half of the plan and activities were canceled due to this particular service Who is going to be responsible for that? During the conversation I was offered a very small amount of gift card which I declined I would like to hear what their other compensations would be but not the same or similar what was already talked about Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey are supposed to be sending me a check for the amount I paid for another comparable battery as noted in the the copy of the receipt that was sent from me to [redacted] ***Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Costco has offered to reimburse our membership fee because we are cancelling our membership due to the negative experienceThis is not a positive resolution but just our cancelling of our membership due to the negative experienceThis is not a positive resolution to their error.Sincerely, [redacted]

I've talked to the member directly and am working with Citi to try to resolve the issue

We value our members and take complaints very seriouslyWe reviewed [redacted] 's account and found that she has shopped at our location on occasions this fiscal year (beginning in August); her shop history indicates that she has spent -$year to date, meaning that she has returned more than she has purchasedThe comments were placed on her account because there have been instances where our return policy may have been abusedMultiple managers have spoken to [redacted] about returning expired and half-eaten perishables; comments about these instances date back to Most recently, [redacted] returned half-eaten perishable items on 6/8/including a Basil Pesto purchased on 7/5/16, Avocado Mayo purchased on 5/14/16, Cottage Cheese purchased on 3/29/17, and a bag of salmon that we do not show as a purchase on her accountWe feel that we have been more than fair in refunding any items she found unsatisfactoryAt this point, we believe that [redacted] has been abusing the spirit of our "satisfaction guarantee" policyTo allow [redacted] to continue returning expired and half-eaten perishables would be unfair to our other membersDuring her most recent visit to our Membership/Refunds department, another member in line over-heard the conversation about the returnsThe member commended Costco for the way we handled the situation after she witnessed [redacted] 's abusive reaction to our employeesThe member handed her membership card to the manager on duty to make a copy of in case [redacted] decided to make a complaint to corporateThe member said that the matter was handled professionally and that she would be willing to bathe manger and employees in the case [redacted] pursues a complaint

[redacted] will be in contact with the member as well as the StPeters MO warehouse to set up a time to have Mr [redacted] take his vehicle in for an inspection with the Tire Center manager Andy H*** All efforts will be made to correct the situation with no cost to the member Andy will meet with him personally

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] I have spoken to Samsung todayThey said they would do a one time courtesy fixThey also said if the problem continues after the repair company's warranty, then I would have to pay out of pocket to have it fixTHIS I DO NOT AGREE WITHI WILL AGREE TO HAVE A REPAIR SHOP FIX IT, BUT IF IT CONTINUES, I WILL CONTACT COSTCO AGAIN AND FILE ANOTHER COMPLAINTI have included websites of people having the same issueClearly Samsung knows about this problemI missed out on the class action lawsuit

Complaint: [redacted] I am rejecting this response because: I never received the $refund they stated I received2) I didn't realize the tire was going flat until I felt something strange when I was driving down the roadIt is unreasonable to assume I would drive all the way back to Costco on a flat tireThat could damage the rimI went to the closest possible place To resolve this matter, I would need the $refund they say I received (because I never received it), and I would need the refund for the tire Sincerely, [redacted]