Costco

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for help.Sincerely, [redacted]

Costco's corporate buying office has contacted our member, [redacted] ***, via email and we have resolved this issue to their satisfaction

Spoke to [redacted] and they have since cancelled the credit card that was used for this scam Asked if he still had the original email but unfortunately it was deletedHaving a cash card in the amount of $sent to [redacted] which covers all the charges due to this issue Member understands that it is not Costco that sent this to him and I advised him that our promotions come in the mail or on our website and nowhere else[redacted] is happy with this and just wanted to let us know the issue

This order was cancelled primarily due to the nature of the product coupled with the AVS (Address Verification Service) response from the FI (Financial Institution) The iTunes card is a "Digital Good", in that we do not physically ship a product or merchandiseFor iTunes an electronic code is used to redeem the funds from AppleThe electronic code is emailed to the member and once redeemed is unable to be recovered by the merchantUnfortunately, these factors make the iTunes card a target for fraud and is a high risk item for merchants to sell In this specific order the bank/FI returned a negative AVS response where none of the data provided on the billing address matched the banks recordsThe negative AVS response from the bank was the primary reason for the cancellation of this orderOne suggestion to prevent this from happening again is to confirm with the issuing bank that they have the correct information on this accountThe bank will also add a secondary address from the cardholder if necessary Costco is committed to providing the highest quality products at the lowest possible pricesOne of the ways Costco accomplishes this is by keeping operating costs low and the reduction of fraud and loss is a key component in that goalWe apologize for any inconvenience this member experienced and are pleased the member service representative was able to assist in replacing the order for the iTunes card Thank you

We have resolved this issue for MR***.We have issued a full refund plus an additional and the member is keeping the unitHe can now purchase a new unit and have it swapped out at his convenienceThank you,Dave S [redacted] , Staff Manager - EcommerceCostco Wholesale | Yakima Member Service Centerds [redacted] @costco.com | Phone: ( [redacted] | Fax: [redacted]

Good afternoon I have spoke with the location and also the member regarding his dissatisfaction with his current aids The senior specialist at the location has advised that she has just received the hearing aids back from the vendor and has ship them to Mr [redacted] , I have reached out to Mr [redacted] to say that if this issue is not resolved that he can bring them back in for a full refund at which time he would like to try something other than the current aidI feel both the member and the location have done great deal to try and make these work, and ultimately he has not had any consistent success this particular aid Mr [redacted] and his wife were in agreement and are willing to give it one last go since the hearing aids are already on the way to his house I assured Mr [redacted] if they are not working properly he could bring them in for refund Thank you and happy holidays!

Complaint: [redacted] I am rejecting this response because: the company has contacted me via email and stated that the product will not ship until December 28th, I received the email on December 9th, Had my my order been placed in November when I ordered the appliances we would have themAgain, their own customer representative confirmed that my order never made it to Whirlpool from CostcoNOT THAT IT WAS ON BACK ORDER! Sincerely, [redacted]

Agreed, item was a bit misleadingI called and spoke to member todayI agreed to return the product, give member $Costco cash card for there time, and member is happy with resolutionI also thanked member for pointing out web page verbiage and image and we have updated the image as to the following:

Citi has reached out to Mr [redacted] and resolved his Citi credit card concerns

Claim for damages was investigated and the determination was made that the scope of the damages to the vehicle did not match up or come from the Costco car wash Therefore, the claim was denied

Costco Concierge heard from [redacted] on 11/03/as a 1st contact regarding his desktop power issuesAs the unit is within the manufacturers (Lenovo) warranty, Costco Concierge contacted Lenovo with the member, performed troubleshooting which did not resolve the issueAt that time, the member declined further follow up with Concierge and stated he no longer wanted to work with Lenovo eitherIt is Lenovo's legal obligation to repair and/or replace the unit within the 1st year, Costco assumes responsibility beginning the 2nd yearAs we implemented our day return policy on certain electronics in 2007, we are unable to offer a return option at this time I reached out to [redacted] regarding his desktop and offered my assistance in expediting any repairs through LenovoI advised that we cannot offer an exchange or refund until it is determined the deskptop is deemed irreparable or has had failed repair attempts [redacted] declined my assistance stating since I was unable to offer him an exchange or refund, he would contact Lenovo himself for repair options then call Costco if that was unsuccessful

Costco has made direct contact with the consumer and has reached an agreement agreeable to both the consumer and Costco

We apologize for any misunderstandings that the member may have had regarding the requirements for the refrigerator installation The member had four questions regarding their installation Is the above additional service supposed to be included?if not included, does costco expects the delivery company to provide the additional service?If not expected, why not? [redacted] etc all provide such an additional service for the convenience of customers, I don't understand why Costco.com can'tI will not be surprised that most people need this kind of additional service to hook up their appliances bought from Costco.The answer to the first three questions is as follows: When installing a refrigerator and hooking it up to a water supply, one must have an approved water shut off valve in the same proximity of the refrigerator Our Costco.com carriers can only bring in the refrigerator and hook it up to a standard approved water shut off valve for ice and water Any need for cabinet modifications, hookup to copper pipe under a sink, with the need to re-route any water lines back to the refrigerator etc, is just something that we, at Costco, cannot provide I ( [redacted] ) spoke to Mr [redacted] on 5/29/and he suggested that a large percentage of home owners may need the extra service and parts required for an installation I responded that the employees of the Costco.com carrier are delivery employees who are paid to bring in an appliance and hook it to an approved water line Our detailed installation requirements offered on our website should help those homeowners that may need to call in a plumber or electrician to help with the installation Also, the carrier is not equipped to have additional parts on hand to provide service to the various types of household setupsAlso, why is a 4" instead of the promised 7" water line was provided to me? Costco has to be clear about how theyu will help its customers when purchasing big appliance from themI asked Mr [redacted] specifically about the 7' water line and he reiterated that there was none supplied during the install We are not certain what the delivery employees had with them and if in fact the omission of the 7' water line caused further delay of the installation I did not get the sense from my conversation with Mr [redacted] that an omission of a 7' water line caused him to reach out to Home [redacted] for parts.Again, we apologize for any distress caused to Mr*** We believe that we have provided ample information on www.costco.com to have a successful installation and we believe the questions he asked have been answered

Complaint: [redacted] I am rejecting this response because: simply waiting for Costco's replySincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They failed to deliver the product that they advertisedI did receive the credit and I appreciate however I also spent hours of my time working on this PC purchaseMy last conversation with Costco Concierge was they were working with Dell to try and build and provide the PC as advertisedThat was 3/16/and they said I would here back in few day'sI'm waiting for that response.Sincerely, [redacted]

Dear [redacted] , Greetings from Wireless Advocates I am following up regarding your Revdex.com complaint sent to Costco, regarding and the pre-order status of the Verizon Samsung Galaxy On behalf of Wireless Advocates/ Costco I apologize for the inconvenience and or frustration resulting from the pre-order processMy records indicate that the order placed for the Samsung Galaxy will arrive at the warehouse in Lewisville on Thursday 3/17/the tracking number is [redacted] Yesterday, I called and left you a voicemail asking that you respond to my email offering a $Costco cash card as a courtesy due to the frustration this may have caused you, I have not received a response, as of today another call was placed to you with no answer Wireless Advocates is closing the issue as the phone is in transit and on the way to the warehouse in Lewisville Please let me know if you have any questions or concerns Kindly, Charon Charon K [redacted] | Corporate Escalations Specialist | Wireless Advocates LLC | T:

We have researched this issue and reached out to the member I was only able to leave a message at this time but tried to convey what we have found so far in regard to her complaint " For nearly a year, Costco has 1) refused to send me my cash back checks (the oustanding amount is nearly $200) " that refers to her 2% Executive Rewards.Of the rewards issued to Ms G [redacted] totaling $we have found the following: rewards were redeemed by either herself or her household member totaling $ (reward for $& reward for $11.14)rewards were consolidated together on a manual check in the amount of $that was sent to the member in November of (reward for $& reward for $) We are in process of finding out if that check was ever cashedreward was requested to be made into a cash card at warehouse for the Ms G [redacted] to pick up (reward for $25.44) A block was put on her account 3/20/to alert staff at the register that there was a cash card in lieu of rewards waiting for the member at the Membership counter This has not yet been obtained by Ms G [redacted] In addition we have determined that the member is owed for a true up in the amount of $5.85.At this time we know MsG [redacted] is owed the reward not picked up as a cash card and the true up - $and $

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I appreciate the business's willingness to resolve the matter at hand by replacing the lug covers and reimbursing me for the work that needs to be done to repair the rims I am still waiting to hear from them regarding the lug covers and will be having a local body shop look at the damage to the rimsI consider this to be a positive step towards resolution, but I will consider the issue resolved once the damaged items are replaced and reimbursement is provided.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The business response is non responsive They obtain personal information from a customer such as myself including but not limited to credit card information If there was an omission at the time I placed the order the system should have not accepted it This is really about Dell changing the Black Friday special after the fact If this were a less well known business I would think that this was a ploy to sign up new customers by advertising something at a price which is not available after they have obtained all of your personal information How inappropriate their response seems in light of this I am now motivated to write their states attorney generals office.Sincerely, [redacted]

Costco made contact with the consumer and was advised no further communication was required