Costume Supercenter

As the authorization hold has now been released by the customer's bank, please consider this complaint resolved.

To whom it may concern, Upon looking at Ms. [redacted]' account, it appears the original order came through [redacted] for our company to fulfill. Ms. [redacted] spoke to one of our call center representatives to request a full refund after an email was sent to her in January asking if she would...

accept a discount on the order. Upon the refusal, a full refund has been processed with [redacted] today, Thursday, March 3. The refund should take about 48 hours to post to her account. We apologize for the confusion around the order. Sincerely, [redacted]Customer Service ManagerWholesale Halloween Costumes###-###-####

I am rejecting this response because: when I first found the site I received the pop up for 10.00 off if I signed up for the newslaetter on the site and when I called the company the guy I spoke with said I just needed to wait longer or check my spam folder for the responce from there company b/c the 10.00 code could not be released over the phone. Why would the serivce rep say that if that was not the case. I believe this is a ploy to get people email adress and this is a untrust worthly site. Buyer BEWARE!!

To whom it may concern,I think the customer may have confused the item she was purchasing for a costume. I have attached the listing for the item she ordered which is a cardboard stand up, not a child's costume. You can clearly see there are no size choices, and the measurements are for...

height and width. It appears the item was refunded on 10/20 which should be reflected in the customer's account in about 5-7 business days depending on their bank.

To whom it may concern, It appears the tracking information for Ms. [redacted]s order was duplicated in FedEx's system which caused the wrong items to be delivered. It appears the correct order which was slated to go to her address has been marked "pending" and we are treating this as lost. We...

apologize for the inconvenience this has caused, and a full refund was created today in the amount of $19.15. The refund should be available in Ms. [redacted]s account in about 5-7 business days. Again, we do apologize for the delivery mix up. Sincerely, [redacted]Customer Service ManagerWholesale Party Supplies

Product came in wrong size called they will reship. They never placed order. Evidently, they do not have a good system so customer service always gave wrong info. Still following up for shipping refund. They say it has to come from corporate and they can not give me their number and they only email them. No customer service rep nor a manager has followed up with me on this since day one. I have dates and names of everyone I have talked to concerning this issue. Do not order from them. You are better off to go local. Today I talked with another manager they have resubmitted and I had to ask for her to have someone follow up with me. She made notes so we will see what happens. On 10/22 was when the first manager I spoke to said she will refund merchandise and shipping as it was their error. Merchandise did get refunded, but not shipping as told.

To whom it may concern,
 
Upon looking at the details Shawna's account, I see that she already spoke to a representative at our corporate office on 12/11, who was able to assist her in shipping out the items on her order. If there are any other questions, please let us...

know. 
Sincerely,
 
[redacted]
Customer Service Manager
Wholesale Halloween Costumes
[redacted]

I ordered and 0-6 month costume for my 3m old and have 2 receipts showing that, I received a size 6-12m which obviously will not work for a 3m old. I wasn't extremely worried since Halloween is 2 weeks away there is time to fix so I called right away to resolve the issue. I was told that I have to return the costume which is fine but I have to pay return shipping cost which is not fine since this is not my mistake I don't understand why I will be the one out the money. The remaining of my money will then be refunded to me and I will have to rebuy and pay shipping and all...still not making since to me. I was also told I would get a call back which I haven't and I have emailed to which I also have not received a reply. Doesn't seem to me like they want to resolve the issue and no matter which direction I go I am out the money. Thanks, I will not be buying from Costume Supercenter ever again.

Complaint: [redacted]
I am rejecting this response because:
It has almost been a month since this company ripped me off (took my money). I even returned the items, and they did not give me any money back. They owe me over $135. Even it they do refund me, it is not acceptable timing. I have filed a complaint with the attorney general for the state of [redacted]. I will do whatever it takes to ensure that this company is no longer able to sale items in this state.
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The refund came through my [redacted] account this morning.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:a customer service rep DID contact me via [redacted] on yesterday and assured me the situation will be handled 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Is there any way to confirm that a change will be made to their website so that future customers do not experience this same situation?
Regards,
Jonathan [redacted]

To whom it may concern,
 
As stated in the first response, we are not disputing the fact the order arrived late, and processed a full refund. If Ms. [redacted] bank is disputing the charges, they will be refunded in full as we have already begun that process. We cannot give back more money than what is on the charge.
 
Thank you,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I still find your customer service deplorable as you still have not refunded me for the costume itself.  This refund attachment indicates a refund for the tiara plus all of the shipping expenses.  However, given that the difference is only a couple of dollars,  I am willing to let it go in the interest of being done with your company.
Regards,
[redacted]

The customer placed an order on 4/28/15 and shipped the same day. The weight of the package indicates all the merchandise was sent in one box. It is possible that the package was damaged in transit but as the customer has dealt with multiple representatives and was provided incorrect information we...

have refunded the customer in full for this order. The order total $65.85 has been refunded today 5/15/15 and will post to the customers account in 5-7 business days.

I'm sorry to hear that you had a bad experience with us and the representatives that were assisting you were not helpful. You can return the first order back to us for a full refund. We sent you a return label electronically via email to process the return. We sincerely apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. As per our finance department the pending authorization hold will fall off and reflect back into your account and the charge was in USD. They issued...

the necessary refund and we apologize for any inconvenience this may have caused. See attachment for the transaction history with your account

To whom it may concern,I have called the customer and apologized for the delay in the arrival of her lost package. It would appear that the replacement order that was sent out on 9/22 was originally scheduled for delivery on 9/25, but due to a mis-routing by UPS, the order will not arrive...

until 9/29. Due to the order arriving after the customer's need by date, we have refunded the original order in full and the customer will not have to return any of the items she receives. Thank you,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,