Costume Supercenter

I do apologize for all the inconvenience in relation to this order.  There is documentation backing up what you are stating and the chats are noted on your order.  What I don't understand is why they were not able to properly read the tracking information related to the package. It never...

did ship properly, the shipping label was created but it never was logged in by UPS so got hung up/lost somewhere in the very beginning. That is something the customer service people (chat) should have recognized and been able to resolve. Again I apologize for the mistakes made.  You have been credited in full, the credit processed here on 11/8/2017 with a credit authorization code of [redacted], the amount $27.80.

To whom it may concern, 
Thank you for shopping with us and we really appreciate your business. I'm sorry that you had a bad experience with us and the representatives that assisted you were not helpful. I wanted to inform you that we processed a refund for the desired amount of...

$14.99. Please allow 5-7 business days for this refund to reflect onto your account. We sincerely apologize for any inconvenience this may have caused. See attachment

To whom it may concern, As stated before, the tracking number that was provided is for FedEx, and according to the tracking information provided, [redacted] it has been marked delivered by the local post office. If Mr. [redacted] has not received his order, he would need to check with the post office and let them know the order was given to them by FedEx with the tracking number [redacted] so they can find out what happened to the delivery. Thank you, [redacted]

To whom it may concern, Mr. [redacted]' order was shipped via FedEx and transferred to his local post office for delivery with tracking number [redacted]. Tracking shows the order was delivered on 6/10 at 4:04 PM. If Mr. [redacted] has yet to receive his order, he should check with...

his local post office to determine where his package is. Thank you, [redacted]Customer Service ManagerWholesale Halloween Costumes

To whom it may concern, 
 
 
Thank you for shopping with us and we really appreciate your business. I'm sorry that you had a bad experience with us., We processed a full refund and the refund confirmation number is [redacted]....

Please allow 5-7 business days for this refund to reflect onto your account. We apologize for any inconvenience this may have caused.
See attachment

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received my correct costume at last. Regards,
[redacted]

The customer did not pay for 2 day shipping. They paid $7.99 for Economy Ground shipping. With the Economy Ground shipping method, the customer is 3 business days away from our warehouse. As per [redacted] tracking# [redacted], the order was delivered on 10/31/14 which was the 4th business...

day. The customer was refunded for the shipping they paid on 11/3/14.

In response to this customers complaint we apologize for any confusion as to the charges and authorizations on the account. An order was placed on 9/9/15([redacted]) for 10 of an item that we only had 6 available of. The original authorization  was for $62.40 but as we only had 6 the customer was...

only billed for $37.44. The next order placed on 9/9/15([redacted]) the stock was completely out of stock and the order was closed automatically which means that the original pending authorization of $39.19 would not be charged as the merchandise was not shipping. The last order placed on 9/9/15 for 8 kits and all the merchandise shipped and the order total for that order including shipping was $49.35. The first order has free shipping, the second order was cancelled, and the third order did not qualify for free shipping. Pending authorizations can take 5-7 business days to release and we have not charged the customer multiple times. The customer should see all authorizations released no later then Friday 9/18/15.?

Complaint: [redacted]
I am rejecting this response because: They are not sending the costume I ordered. 
Regards,
[redacted]

To whom it may concern, 
 
Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. I wanted to inform you the package was shipped and as per UPS...

tracking number [redacted]  it's scheduled to be delivered on 10/20. Also we refunded the shipping cost and the refund confirmation number is [redacted]. See attachment. We apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed a full refund including shipping and the refund confirmation number is [redacted] please see...

attachment. We apologize for any inconvenience this may have caused.

Complaint: [redacted]
I am rejecting this response because:
 
An apology is not good enough.  Making me ship back the only Santa Baby costume received is time consuming and unfair to me as the buyer.  I think it's crazy that Revdex.com doesn't do more in regard to this sort of business practice.  
Quite honestly, I am not sure why this is still going on.  The most recent communication with the seller (in addition to the information already provided), they continue to reassure me that I was never charged for TWO Santa Baby Costumes yet it is plain as day when you look at my [redacted] history that I was in fact charged.  They (Jenni) is stating that they only charged me $39.97 in the first order and that I "should have received" an email stating that the first order would be incomplete.  I know this is a lie because per the FOUR screenshots I've included here, you can see that I was in fact charged for BOTH orders, I only received one order, but if you go to my buyer's history - it is showing ALL items in BOTH orders were shipped.  They are lying!!!  This is disgusting.  I want more done about this.  
I want a full refund for BOTH Santa Baby Costumes... to which I only received one. Please advise ASAP.  
Regards,
[redacted]

Unfortunately, we are unable to upgrade shipping on an order that has been processed by our warehouse or already shipped. If the delivery will not meet the customer's need by date, the order can be returned. I have noted the order so that the customer will be refunded in full including shipping and...

not charged for using our Pre-paid label.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We sent the replacement order and its scheduled to be delivered on Thursday, 10/27/2016. The tracking...

number is [redacted] and after UPS transfers the package to the post office the new assigned tracking number will be [redacted]. We apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed a refund for the missing Majestic Santa Suit Costume and the refund confirmation number is [redacted] Please allow 5-7 business days for the refund to...

reflect onto your account. See attachment and we sincerely apologize for any inconvenience this may have caused.

Thank you for your feedback. It appears that our returns department processed the $15 return to sender fee when the order was returned to us without looking at the original order date of 8/20 to realize the policy had not been in place yet. We apologize for this error, and have returned the...

$15.00 that was initially charged. As the order was undeliverable as address, the return will be for the merchandise only as the original shipping costs do not qualify for a refund. You should see the $15 refund reflected in your account in about 5-7 business days.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed a refund for the damaged costume and the refund confirmation number is [redacted], please see...

attachment. We apologize for any inconvenience this may have caused.

To whom it may concern,
 
I'm sorry to hear that you were experiencing issues while placing an order online. We sincerely apologize for any inconvenience this may have...

caused. We wanted to inform you that we will honor the promo code. Also I will inform our marketing department to fully outline and specify the details of the promotions. What is the best phone number to contact you on ? I will be more than happy to place the order for you. We look forward to hearing back from you! We sincerely apologize for any inconvenience this may have caused. If you any additional questions or concerns, please contact customer service at ###-###-####.

To whom it may concern, 
Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We apologize the representatives that you spoke to were not helpful in this matter. I wanted to inform you that I spoke to the customer today via phone to resolve this issue. Our finance department will be mailing a check for the order and return shipping cost which is the desired amount of $69.34. The check number is [redacted] and it will be arriving in 2-5 business days. We sincerely apologize for any inconvenience this may have caused.

To whom it may concern,
 
After reviewing [redacted] account, I see that her order was marked to not charge the return label fee and process a full refund as of 10/31. At this point in time we have yet to receive any merchandise back from her. We left a message asking if she...

still intends to return the costume, and are waiting for her response. 
Thank you,
 
[redacted]
Customer Service Manager
Costume Discounters
[redacted]