Costume Supercenter

According to UPS tracking #[redacted] the replacement order was delivered on 10/28/2016 at 10:19 A.M. PLease see attachment

To whom it may concern,
 
Thank you for shopping with us and we appreciate your business. We recently...

transitioned our database, systems and software.  Unfortunately, we no longer have access to the old system. Our finance department  has issued a check for the desired amount of $42.21 and the customer will receive it this week. We apologize for any inconvenience this may have caused.

To whom it may concern, We apologize for the mis-communication the customer received. We have created a replacement order that will ship from our warehouse tomorrow with next day delivery free of charge. We re-added as many of the items that were available, but there were 2 costumes that are...

not in stock, the [redacted] and [redacted]. We will not be able to get these before the Halloween holiday. We apologize for the inconvenience and will have the calls reviewed that the customer placed to our call centre. if there are any other questions we can assist you with, please let us know. Sincerely, [redacted]Customer Service ManagerCostume SuperCentre###-###-####

To whom it may concern, Thank you for the feedback you provided. Unfortunately our call center did not forward your issue properly, and we will be following up with the associates that assisted you. We apologize for the miscommunication. We followed up with our returns department about the...

refund. At this time we have refunded your account $63.61, the missing $43.61 from the initial refund and an extra $20.00 for the inconvenience. Please let us know if there are any other concerns. Sincerely, [redacted]Customer Service Manager[redacted]###-###-####

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We issued a full refund and the refund confirmation number is [redacted] We apologize for any inconvenience this may have caused. See attachment

To whom it may concern,
 
When [redacted] placed her order, she had a choice of delivery options which included a next business day by 10:30 AM and a Saturday delivery that is not guaranteed by 10:30 AM. [redacted] chose the next business day option which meant that it would not be...

delivered until Monday which it was at 9:50 AM, thus meeting the delivery expectation. [redacted] has since returned the order and has been refunded based on our return policy in which she was given credit for the merchandise minus the $7.99 fee for the use of the return label on our website. The original shipping is not refunded when the return is processed. If there are any other questions, please let me know. Thank you. 
Sincerely,
 
[redacted]
Customer Service Manager
Costume SuperCenter
[redacted]

To whom it may concern, Ms. [redacted] has spoken to 7 different representatives, 2 of which are supervisors, who have all confirmed based on her order and call recordings, Ms. [redacted] thought she was getting more items than were listed on [redacted]. It has been confirmed that she received everything in...

the original order minus one pack of napkins and one pack of dinner plates, that were reshipped to her on 2/17/16 and received on 2/19/16. Any additional items that she is claiming were not received do not appear on the original order and therefore not reshipped. At this point, we have sent Ms. [redacted] everything that she has paid for according to [redacted] and if she feels there is a discrepancy, she would have to contact [redacted] directly as previously instructed. Thank you, [redacted]Customer Service ManagerWholesale Halloween Costumes and Party Supplies for [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In the case I do not receive this check/reimbursement within the allotted time frame from the business, what are the next steps I need to take from there?
Thank you again for attention to this matter and your patience.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as my refund is put back into my account ASAP, just as your company took my money.  I would also recommend that more customer service training be done.

Ultimately, the error is on the customer's part for entering in the incorrect shipping address. Again, we are unable to process a refund against merchandise that has not been received back into our warehouse due to the customer's error.

The customer has been in contact with our Corporate Office via Social Media. The shipping that she paid on the order has been refunded and even though she didn’t want to return the merchandise, we have refunded 15% off her merchandise total. These refunds were processed on 1/5/15 in the amount of...

$52.26. This refund will appear in her account in 5-7 business days.

I apologize if my response was not clear. The refund was processed on our end on 1/6/15. We can not control how fast or slow the customer's financial institution actually deposits the funds back into the account. That is why we ask customer's to allow 5-7, not 7-10, business days for the credit to appear in their account. At this time, it is on the customer's financial institution as we have released the funds back to them.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Our finance department will be mailing a check for the desired amount of $45.20. The check is scheduled to arrive in 3-7 business days and the check number is...

[redacted]. We apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. The order was supposed be returned the address it was sent from which the Mississippi warehouse but we noticed it was returned to the Canadian warehouse...

instead. We processed a full refund and the refund confirmation number is [redacted] and we apologize for any inconvenience this may have caused.

To whom it may concern,
 
After reviewing [redacted] account, it appears the original representative that assisted [redacted], processed the reshipment of her order incorrectly. As a result the order was charged again without being properly shipped. We have processed a full refund...

for the order, and have called [redacted] to let her know and apologize for the inconvenience. Please let us know if there is anything else that we can do. 
Sincerely,
 
[redacted]
Customer Service Manger
Costume SuperCenter
[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Our finance manually processed the refund via [redacted] today, please see attachment. We apologize for any inconvenience this may have caused.

To whom it may concern, 
 
Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. I wanted to inform you that our finance department will be...

mailing a check for the desired amount of $65.39. The check number is [redacted] and its expected to be delivered within 3-5 business days.  We  sincerely apologize for any inconvenience this may have caused.

Complaint: [redacted]
I am rejecting this response because: [redacted] has nothing to do with this. It amazes me how this company shifts the blame. I have located part of your invoice, I am still searching for the other piece. As I stated the party is over so I probably threw it out with the party trash where it belongs. I ordered two party kits from you and extra supplies. Its funny how the small napkins and cups were there for both kits but notes plates and large napkins. But yet you are trying to claim you sent me everything so if that was the case then you accidentally sent me extra silverware and cups and napkins. As one of your reps tried to claim I ordered one party kit, your company as a whole is just a joke. I am going to continue to look for your sorry invoice.
Regards,
[redacted]

To whom it may concern,  Thank you for shopping with us and we really appreciate your business. I sincerely apologize that the representatives you spoke to were not helpful. We will send out a replacement costume and you can discard the defective one. The replacement costume is scheduled...

to arrive in 1-2 business days. Also we processed the discount and you will receive a refund in 5-7 business days for the amount of $16.21. We apologize for any inconvenience this may have caused.

Complaint: [redacted]
I am rejecting this response because:
My shipping option cost MORE then next day business option and had not specified MONDAY delivery at all. I paid extra for HALLOWEEN delivery, which was Saturday. The shipping options were then removed AND CHANGED after the holiday without the option I had selected. This is a scam as this company, Costume Supercenter changes their shipping options by the minute and then pocket the additional fees. This shouldn't even be an issue. This company is EXTREMLY unprofessional. I am now requesting my $7.99 refunded to me in addition to the shipping  fee. I have never dealt with a company who charges ME to drop off the return. UPS did NOT pick up my package, I brought it to them. Amazon and other *reputable*  companies do not charge for UPS. 
Regards,
[redacted]