Costume Supercenter

Complaint: [redacted]
I am rejecting this response because:My refund was not provided in a acceptable amount of time. I spent a total of a whole day on the phone with this company. I had to make over 20 calls to this company. This complaint should remain as a negative black mark for this company!
Regards,
[redacted]

To whom it may concern, I'm sorry to hear that you were experiencing issues while placing an order online. We sincerely apologize for any inconvenience this may have caused. We wanted to inform you that we will honor the promo code. Also I will inform our marketing department to...

fully outline and specify the details of the promotions. What is the best phone number to contact you on ? I will be more than happy to place the order for you. We look forward to hearing back from you! We sincerely apologize for any inconvenience this may have caused. If you any additional questions or concerns, please contact customer service at ###-###-####.

I had a voucher for this company through [redacted] that they did not apply to my order...I even have an email from the company stating the price I should have been charged, and they charged my card the wrong amount. I was told I would get a refund to my card. Then, Customer Service backpedaled and told me that the voucher was no longer valid. They are completely unprofessional. Avoid at all costs.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We will send the replacement costume with next day shipping and the replacement order number is [redacted]. We apologize for any inconvenience this may have...

caused.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  Thank you for working and resolving this issue.
Regards,
[redacted]

I apologize for all the inconvenience involved with your WHC order [redacted].  We did have an exceptionally busy Halloween season and we do rely on some seasonal workers during this time of the year.  That being said we understand your time and frustration is not what you want to...

remember about your order with us.  I have attached a copy of the credit receipt processed today.  The original credit requested failed because the amount requested and the item returned did not match.  We appreciate that you tried to resolve this on your own and that  we failed to do our part.  We have credited you in full $53.62 for your order and again apologize for all your troubles.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Unfortunately, we are unable to send the missing Halo master chief costume as the item is currently out of stock. Also we processed a refund for the missing costume and the confirmationnumber is 1[redacted]. We apologize for any inconvenience this may have caused. You will be receiving two separate refunds, please see attachment 
[redacted]- $-22.76
[redacted]-$-31.99

I just received the costume I ordered for my son's Halloween costume. I ordered the small size but the medium size was shipped. Not only did I receive the wrong sized costume, there was a big stain on the hood of the costume I did receive. When I called to try to exchange it, I was told that I would have to re-order the costume on the website....the person I was talking to couldn't process the exchange. When I pressed her, she checked availability of the costume I had originally ordered and she told me that it was no longer available. VERY DISSATISFIED. I will not be using this company again.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Our Finance department manually processed the full refund today via [redacted] for the desired amount of $47.97....

We sincerely apologize for any inconvenience this may have caused.

To whom it may concern, 
Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We apologize the representatives that you spoke to were not helpful in this matter. I wanted to inform you that I spoke to the...

customer today via phone to resolve this issue. Our finance department will be mailing a check for the order and return shipping cost which is the desired amount of $69.34. The check number is [redacted] and it will be arriving in 2-5 business days. We sincerely apologize for any inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Is there any way to confirm that a change will be made to their website so that future customers do not experience this same situation?
Regards,
Jonathan [redacted]

Hello, I apologize for the trouble you are having in regard to this order.  I had requested the additional $7.99 credit on 11/16/17 to make your total credit $21.93, the cost of your order.  The credit failed to hit [redacted] so I asked finance to adjust it today.  They have adjusted it and I can see the credit in Paypal now, transaction id Transaction ID: [redacted].  Again I apologize for the trouble.

We scheduled a [redacted] pickup from for the customer. Once the item is returned we will process a refund for the order. Please see attachment

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We refunded the shipping cost for the late package. If the remaining items are no longer needed the customer must return it for a full refund. Also we sent the customer a...

return label via email and we sincerely  apologize for any inconvenience this may have caused.

When the customer called us on 10/30/14, he complained that the order was supposed to be delivered sooner than 10/28/14 as the [redacted] tracking details. The customer selected a shipping method that takes 5 business days. The customer's order shipped out on 10/23/14. Delivery on 10/28/14 is 2 days...

quicker than it should have been. We will initiate a claim for the package that the customer states they didn't receive. Once the investigation has been resolved, the customer will be refunded.

To whom it may concern,  Thank you for shopping with us and we appreciate your order. I'm sorry that you had a bad experience with us. I'm sorry to hear that your order was cancelled. We had a glitch on our website during the systems upgrade. The issue has been resolved and a few orders...

were cancelled as a result of the error. We sincerely apologize for any inconvenience this may have caused. We would like to provide you with a future order discount code which is SORRY(25% off any order).

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We sent the customer a return label electronically today via email to [redacted]. She just has to print the return label and put it on the outside of...

the package then drop it off at the nearest UPS. The return tracking number is [redacted]. We apologize for any inconvenience this may have caused.

This customer was refunded in full for the item.

I had a negative customer service experience with this company over a very simple product problem. They handled the matter in an argumentative matter with me via email and could have easily resolved it using common sense. They demonstrated inflexible thinking over a very small matter when it would have been much easier for them to keep me as a customer and handle it with understanding and good service. Apparently - not their style.

To whom it may concern,  Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. The costumes are back ordered until 10/20 due to the delay in production from our vendor and manufacturer. I'm sorry that the...

representatives you spoke to were not helpful. I cancelled the order for you. We sincerely apologize for any confusion or inconvenience this may have caused.