CottageCare

October 12,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
As previously stated, the offer provided that Mr
***’s subscriptions would automatically continue following the initial
termAny customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice
postcard
The renewal notification that we mail to our
customers is a reminder of future billing eventsIn addition, the scheduled
charge amount is provided and the date by which to cancel to avoid being
charged. We sincerely apologize if he
did not receive this postcard
Mr*** can be assured that his subscriptions
have been cancelled and all charges refunded to his account.
We apologize for the
unsatisfactory experience Mr*** had with our companyPlease be
assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

June 7, 2016 *** ***Complaint ConsultantRevdex.com Berlin RoadCromwell, CT 06416 Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Our records show that *** *** placed an order for *** *** * *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On April 30, 2016, *** *** contacted our automated customer service line and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees. *** *** contacted our customer service center on May 4, 2016, and cancelled her subscription to *** ***, generating a refund reflecting the value of unserved issues in the amount of $to her accountDuring that same inquiry, *** *** placed her subscription to *** *** * *** on “do not renew” status In addition, *** *** accepted a “more time” offer that was extended for her subscription to ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge. On May 11, 2016, *** *** contacted our automated customer service line and placed her subscriptions to *** *** and *** on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees. Upon receipt of your correspondence on June 2, 2016, we cancelled *** ***’s subscription to ***, generating a full refund in the amount of $to her accountIn addition, we issued the remaining refund for *** *** in the amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle.*** *** can be assured that all of her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours, David K***Manager, Customer Service

March 14,
size="3">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an
order for ** *** *** *** *** *** *** *** *** *** when
she accepted our promotional offer, which was presented by Bizrate after she
had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
On March 12, 2016, *** *** contacted our customer service center via our online
website line and placed her subscriptions to ** *** *** *** *** *** *** *** *** on “do not renew” status. This would allow her to continue receiving
the issues in her current term, however her subscriptions would not renew, nor
would she be charged any renewal fees
During this same inquiry, *** *** cancelled her subscription to Essence, generating a full refund in
amount of $back to her account
Upon receipt of your correspondence, on March 14,
2016, we cancelled *** ***’s subscriptions to O, the Oprah Magazine, Woman’s Day, and Cooking
Light, generating a full refund in
amount of $back to her accountIt should be noted, however, that banks
direct us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her
subscriptions have been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David Korbusieski
Manager, Customer Service

February 24,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer*** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show *** *** has contacted our customer service center numerous times requesting the reimbursement of his overdraft feesAlthough it is not our standard practice to reimburse these fees, we did honor his request without requiring his bank statement. We have checked our billing system and have confirmed that *** *** refund of $was processed to his accountHe may provide his bank with the following reference number to confirm that our refund was processed (***)
As previously stated, *** *** can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be advised customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

November 14,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced, and have attempted to resolve her concerns
*** *** ***, commonly referred to as ***, is a program run by *** ***, a division of Synapse Group, Inc*** *** *** invites frequent flyer members to redeem their unused or expiring miles for popular magazines
Be assured that we have a contractual relationship with *** Airlines to offer *** *** *** to ***’s MileagePlus customersSome offers are made through the mail, like the one you received, and others via ***’s own website: ***.comPlease feel free to look at the MileagePlus Rewards pages on ***.com, and you will see that we are a *** Airline’s approved marketing partner There is nothing misleading about the use of *** Airline’s logo in this cosponsored program
** *** can visit *** to see ours and other offers that are available through ***’s mileageplus program
As previously stated, it is never our intention to mislead our customersWe sincerely regret that *** *** was unhappy with her experience with our company
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

April 14,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for ** *** *** *** *** *** *** * *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 26, 2015, Ms*** contacted our automated customer service line and cancelled her subscriptions to ** *** *** *** *** *** ***, generating a refund for unserved issues in the total amount of $to her account
That same day, Ms*** contacted our customer service center and cancelled her subscriptions to *** *** *** *** * ***, generating a refund in the amount of $to her account
Upon receipt of your correspondence, on February 27, 2015, we issued the remaining refund for the balance on her subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We took the liberty of contacting *** *** * *** and after further research found that Ms*** had two active subscriptionsThe publisher confirmed the first term was cancelled on February 26, 2015, however, the second term was still activeThe publisher has cancelled all terms and the last issue delivered will be the May issue
For the inconvenience, we have issued a refund in the amount of $2.00, for the previous year’s charge, to be processed to her account
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Arial","sans-serif"">February 7,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, when he accepted our promotional offer after making a purchase at a *** store for *** ***, *** *** and *** *** ***The offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 15-month subscription without being chargedAfter the trial period, his subscriptions would continue automatically and be charged to the same credit card used for his *** transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
*** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
On January 27, 2017, Ms*** contacted our customer service center and cancelled her subscriptions to *** ***, *** *** and *** *** ***, generating a full refund to back to her account in the amount of $
Upon receipt of your correspondence, we issued the remaining refund for her subscriptions in the total amount of $196.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms*** can be assured that her subscriptions have been cancelled. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

August 10,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our
records show that Ms*** placed an order for *** *** *** *** *** *** when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscription. The offer also provided
that her subscriptions would automatically continue following the initial term
and that the same credit card would be charged if she did not call us to
cancelIn addition, it is our policy that customers who wish to cancel may do
so at any *** by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account
On August 4, 2015, Ms*** contacted
our automated customer service center and placed her subscriptions to *** *** *** *** *** on “do not renew” statusThis would allow her to
continue receiving the remaining issues in her current term, however, at the
end of her term the subscriptions would not renew, nor would she be charged any
renewal feesDuring that same inquiry, Ms*** cancelled her subscription to ***,
generating a refund to her account reflecting the value of unserved issues in the amount of $
Upon receipt of your correspondence, on August 5, 2015, we
cancelled Ms
*** subscription to *** ***,
generating a full refund in the
amount of $back to her accountIn addition, we issued the remaining balance on Ms*** subscription
to ***
in the total amount of $to her accountIt
should be noted, however, that banks direct us to ask customers to allow one or
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or
two more issues of her magazine since they were in process at the *** of
cancellation. She may keep these with
our compliments
We apologize for any
inconvenience Ms*** may have experienced in her attempts to cancel her
subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our
customers with the highest level of service.
If I can be of any further assistance in this matter, please contact me
at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

December 26, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** ***: I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** ***, *** and *** *** ***, when she accepted our promotional offer after making a purchase at a *** storeThe offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her *** transaction, unless she called our toll-free customer service number to cancel. *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. On December 1, 2017, *** *** contacted our customer service center and cancelled her subscriptions to *** ***, *** and *** *** ***Please note that her account was not charged *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsIn addition, we have added *** *** to our purged customer listWe have also requested to have *** ***’s name to be removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Additionally, I would like to thank Mr*** for his response. I did not remember the details of the conversation I had with the Synapse customer sales representative to start the complimentary subscriptions, and I was frustrated after trying and failing a couple of times to contact someone to see the exact details of my subscription. Further, I had been looking for something through the mail to ask me about renewing the subscription and paid no attention until I noticed the draft from my bank account. I am really busy with my work schedule, and I usually just toss the magazines to the side when they come through the mail, not thinking about or remembering that I might have to take direct action to stop the subscription. After I noticed that my account was debited then not credited in full for the *** subscription, subsequently noticed the *** debit, could not get a customer service agent on the phone from Mr***'s organization the last couple of times I attempted, was told repeatedly by *** that they could not refund the money to me in full because Synapse took it, and did not even get the promised gas card, I was a little concerned that maybe the entire thing was a scam since I was not familiar with Synapse outside of my limited and unsatisfactory experienceIt appears that everything was the result of a misunderstanding on my part and a lack of ability to communicate with Synapse. I appreciate Mr***'s professional, polite, and prompt response. I did receive the gas card, although that was not a concern, and I will be checking for the credits to my account. I truly thank Mr*** for his help and the Revdex.com in resolving this matter
Sincerely,
*** ***

February 9,
*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
*** *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that*** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** *** *** *** through our program when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
We took the liberty of contacting the publisher for *** and they have confirmed that *** *** next issue is the February 9, issue, which he should have received by February 7, 2015. Also they have extended his subscription by two issues and his new expiration date is August 3, In addition, the publisher has confirmed they have forwarded a priority message to the field office to review why*** *** has missed the recent issues
If *** *** has not received this issue, I would request that he please contact our customer service center directly at *** ***One of our representatives will be happy to assist him
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I don't know that it will help to dispute the facts presented by the company, but I know that when I accepted the offer of the subscriptions with a nominal fee of $per subscription, I made a call to clarify the terms and my notes said "authorized $per subscriptionWill receive notice of renewal. No automatic renewal charge." I am quite certain that I received no notice of renewal as they said I did, because I would have responded with a cancellation. In any case, a business practice whereby "we now have your credit card information and we can and will continue to put charges on it unless you tell us not to" is simply not ethical!!I am satisfied that I have received a full refund, but I am sorry to know that this company (and others) will continue to scam customers, most of whom probably are not paying attention like I was. I will never respond to a *** survey again and I will definitely never fall for the "free magazine subsciption" offer again
Sincerely,
*** ***

Today, I received a postcard in the mail, informing me of four magazine subscriptions that I would soon be receiving, if I didn't cancel by a certain date I immediately called the number on the card, in order to cancel the magazined that I DIDN'T want or order, and then spent the next hour trying to speak with someone I had to listen to about or offers, and was then informed that the number was no longer used by Synapse I called the number given, and still got nowhere After digging around online, I finally found their website, and called and cancelled the magazines I am so ANGRY! All I did, was preorder a video game through FYE, and got roped into this magazine scam!!! What an unethical way to get business! Shame of you!!!

I accept this Business' response in removing my contact information from their contact lists and not contacting me any further Sincerely, *** ***

October 9,
size="3">
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for ***,
*** *** *** and *** ***, when she accepted our promotional offer, which was
presented by *** after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any *** by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished
to cancel her subscriptions at the end of her first term, the semi-annual subscription
charges were posted to her account.
On October 6, 2015, Ms*** contacted our automated
customer service center and placed her subscription to *** on “do not renew” statusThis would allow her to continue
receiving the issues in the current term, however at the end of the term, her
subscriptions would not renew nor would she be charged for any renewal fees
That same day, Ms*** cancelled her subscriptions to *** *** *** and *** ***, generating a refund reflecting
the value of unserved issues in the total amount of $to her account
Upon receipt of your correspondence, on October 8,
2015, we cancelled Ms***’ subscription to ***, generating a full refund in the amount of $to her
accountIn addition, we issued the remaining refund for her subscriptions in
the amount of $401.94, which includes the previous year’s chargesIt should be
noted that banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle
Ms*** can be assured that her subscriptions
have been cancelled and all charges have been refundedAlso, Ms*** may
continue to receive one or two more issues of her magazines since they were in process
at the *** of cancellation. She may
keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

September 26,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
*** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** *** *** through our program when he accepted our promotional offer, which was presented by *** *** The offer allowed him to receive one term of his magazine selections for a points paid subscription
Upon receipt of your correspondence, on September 21, 2016, we took the liberty of contacting the *** *** ***l to check on the status of the deliveryThe publisher confirmed the subscription was due to start with the September 15, They extended *** *** subscription by six issues extending his expiration date to September 22, In addition, the publisher filed a report with their field office and carrier to ensure this issue will be resolved
If *** *** still does not receive any issues to his subscription, I would request that he please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

December 9,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders with our company, when she
accepted our promotional offer, which was presented by *** after she had
completed a survey following an online purchaseThe first order was placed for
*** *** *** and *** ***This offer allowed her to receive the first term of her
magazine selections for a nominal fee of $for each subscriptionThe second
order was placed for ***This
offer allowed her to receive the first days of her subscription risk free
These offers provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge.
Upon receipt of your correspondence, on December 4,
2015, we cancelled Ms***’s subscriptions to *** *** ***,
*** *** and ***Please
note that Ms*** was not charged for these
subscriptions
Ms*** can be assured that her subscriptions have been
cancelled. Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

February 22,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely regret
the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order
for *** *** *** *** *** *** *** *** ***, when she
accepted our promotional offer, which was presented by Bizrate after she had
completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
We
received notification from *** ***
bank on January 22, and January 28, 2016, that we could not
obtain authorization on her credit card for her subscriptions to *** *** *** *** *** *** *** *** *** resulting
in her orders being cancelled
On
February 19, 2016, *** *** placed a new order
for *** *** *** *** *** *** *** *** *** Following
the promotional term, the subscriptions would continue and the same terms and
conditions would follow as the original orderShe should begin to receive her
selection in six to eight weeks
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David Korbusieski
Manager, Customer Service

August 20,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our records show that Ms*** *rdered *** *** *** *** *** *** * *** *** *** *** when she accepted our promotional offer, which was
presented by Bizrate, after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each chargeWe apologize if MsWarwick
did not receive this notice
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her
first term, the annual subscription charges were posted to her account.
On August 17, 2015, Ms*** contacted our automated customer service line and
placed her subscriptions to *** *** *** *** *** *** *** * *** on “do not renew” statusThis would allow her to continue
receiving the issues in the current term, however at the end of the term, her
subscriptions would not renew nor would she be charged for any renewal fees
Upon receipt of your correspondence, on August 20,
2015, we cancelled Ms*** subscriptions to *** *** ***, *** *** *** * *** *** *** ***, generating
a full refund in amount of $back to her accountIt should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle
MsWarwick can be assured that her
subscriptions have been cancelledAlso, Ms*** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

October 21, *** ***
*** ***
*** *** ***
** *** ***
*** ** *** Re: Complaint Case #: ***
Consumer: *** ** *** Dear M** *** I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records indicate that *** *** placed a magazine order for *** *** * *** *** *** *** *** ***, and *** *** when she accepted our promotional offer after making a purchase at a *** storeThe offer allowed her to choose up from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her *** transaction, unless she called our toll-free customer service number to cancel. *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. On October 7, 2015, *** *** contacted our automated customer service line and placed her subscription to *** *** * *** on “do not renew” status. This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal fees*** *** contacted our automated customer service line again on April 27, 2016, and placed her subscription to *** *** *** *** *** Magazine on “do not renew” status. On October 12, 2016, *** *** contacted our customer service center and cancelled her subscription to *** ***, generating a full refund in the amount of $to her account. Upon receipt of your correspondence, on October 15, 2016, we issued the remaining balance on *** ***’s subscriptions totaling $86.69, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsWe apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service