CottageCare

August 18,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** *** *** We genuinely regret the inconvenience that Mr*** experienced
regarding his magazine subscriptions, and have attempted to resolve his
concerns
Our records show that Mr
*** placed two orders with our company when he accepted our
promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchaseThe first order was placed for *** *** *** *** *** *** * *** and
*** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each titleThe second order was placed
for *** ***This offer allowed
him to receive the first days of his subscription risk freeBoth of these
offers provided that his subscriptions would automatically continue following
the initial term and that the same credit card would be charged if he did not
call us to cancel. In addition, it is
our policy that customers who wish to cancel may do so at any time by calling
our toll-free customer service number, which is provided on our renewal notice
and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account
On July 2, 2015, Mr*** contacted our automated
customer service line and placed his subscription to *** * *** on “do not renew” status. This would allow him to continue receiving
the issues in his current term, however no renewal would be processedThat
same day, Mr
*** cancelled his subscription to *** ***, generating a refund for unserved issues in the
total amount of $to his account.
We
received notification from Mr*** bank on July
21, 2015, that we could not obtain authorization on his credit card for his
subscription to ***, resulting in his order
being cancelled
On July 27, 2015, Mr*** contacted our automated
customer service line and placed his subscription to *** *** *** *** on “do not renew” status
That same day, Mr
*** cancelled his subscription to *** ***, generating a refund for unserved issues in the total
amount of $to his account.
Mr*** contacted our customer service center on August 12,
2015, and cancelled his subscriptions to *** * *** and *** *** *** ***, generating a refund to his account reflecting the value of
unserved issues in the amount of $to his account
Upon receipt of your correspondence on August 13, 2015, we issued
the remaining refund for his balance on his
subscriptions totaling $It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have
been cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation. He
may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

October 28, *** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order for *** *** *** *** and *** when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. On October 22, 2016, *** *** contacted our automated customer service center and placed his subscription to *** on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees Upon receipt of your correspondence on October 28, 2016, we cancelled *** ***’s subscriptions to *** *** *** *** and Time, generating a full refund in the amount of $to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

May 15,
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
As previously stated, our records show that Ms*** placed an order for *** ***, ***, *** *** * ***, when she accepted our promotional offer, which was presented online by *** *** *** ***
Prior to any billing event, Ms*** would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
Upon receipt of your correspondence on May 15, 2015, we have added Ms*** to our purged customer listWe have also requested to have Ms*** name be removed from our promotional mailing lists.
We sincerely regret that Ms*** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions
Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

September 25,
size="3">
*** ***
Complaint Consultant
Revdex.com
** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, for *** ***, following a purchase she made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscription would continue automatically and be charged to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
*** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from Ms*** that she wished to cancel her subscription at the end of her trial period, the semi-annual subscription charges were posted to her account
On September 18, 2015, Ms*** contacted our customer service center and cancelled her subscription to *** ***, generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscription has been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
David K***
Manager, Customer Service

September 9,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** * ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each titleThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, *** *** would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that *** ***’s renewal postcard was mailed to her on June 30, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On September 3, 2014, *** *** contacted our customer service center and cancelled her subscriptions to *** *** *** ***, generating a refund for unserved issues in the total amount of $to her account. During that same inquiry, *** *** placed her subscriptions to *** *** * *** *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewals
On September 4, 2014, *** *** contacted our customer service center and requested the remaining refund for her subscriptions to *** *** *** ***Her request was honored and a full refund was issued back to her account in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

November 10,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
The offer was first presented to *** *** via a pop up window, which stated he could claim a value of up to $when he completes a survey. After completing the short survey, additional information about the magazine offer is provided by the submit button, including that the offer allows customers to receive the first term of their magazine selections for a one time nominal fee of $for each subscription In addition, the offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel
Our records show *** *** contacted our service center via our online website on October 28, and requested to cancel his subscriptions to *** *** *** *** *** *** *** *** *** * ***That same day, we received his Revdex.com inquiryWe responded to *** *** stating we would respond directly to the Revdex.com
As previously stated, *** *** can be assured that all of his subscriptions have been cancelled and all charges have been refundedIn addition, we have added *** *** to our purged customer listWe have also requested to have *** ***’s name removed from our promotional mailing lists.
We apologize for the unsatisfactory experience *** *** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Please redirect this Revdex.com case to your Connecticut bureau. It will be handled by our subsidiary Synapse Inc. Thank you

Complaint: ***I am rejecting this response because:
AS I EXPLAINED TO THE CUSTOMER SERVICE REPRESENTATIVE WHEN I CANCELED THIS, I WAS COMPLETELY UNAWARE OF ANY OF IT *** *** IS MY SON BUT HE DOES NOT LIVE WHERE THE SUBSCRIPTION WAS SENT TO, MY EX HUSBAND, *** *** DOES I COULDN'T CANCEL SOMETHING AT THE END OF A TRIAL OFFER WHEN I WAS UNAWARE IT HAD BEEN ORDERED
IN THE FUTURE, A COMPANY SHOULD QUESTION A BILLING ADDRESS DIFFERENT FROM THE SHIPPING ADDRESS, EVEN TO THE POINT OF SPEAKING WITH THE PERSON WHO SUPPOSEDLY ORDERED IT, LIKE ME.
IT WAS AN UNAUTHORIZED PURCHASE AND UNTIL THE CARD WAS BILLED, I HAD NO WAY OF KNOWING IT HAD BEEN ORDERED. Sincerely,*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI am so impressed by how well and timely you handled this complaintThank you so much for your help in this matter!
Sincerely,
*** ***

June 1,
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** **We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records indicate that Mr*** placed a magazine order for *** *** *** and ***, when he accepted our promotional offer after making a purchase at a *** storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** transaction, unless he called our toll-free customer service number to cancel.
*** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
Prior to the billing event, Mr*** would receive a notice reminding him of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We apologize if Mr*** did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
Upon receipt of your correspondence, on May 28, 2015, we cancelled Mr*** subscriptions to *** *** *** and ***, generating a full refund in amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
David Korbusieski
Manager, Customer Service

Complaint: ***
I am rejecting this response because: I would rather have an e-mail address to send copy of my bank charges.ALSO: I still should have a current subscription to ** *** that I purchased in July through this company. It should run from Dec to Nov as it was to be added to the end of the subscription I already had from Nov What is the status of that subscription?
Sincerely,
*** ***

Charged for two magazines I didn't order through a credit card And, it's impossible to get someone on the phone to completely cancel The recording says I'm cancelled but there is not option to NOT get billed for the new terms of magazinesl for two dollars, saying there will be a notice so I can cancel I hope so because I don't want the magazines

March 17,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed two orders with our company when he accepted our promotional offers, which were presented by Bizrate after he had completed a survey following an online purchaseThe first order was placed for *** *** *** *** *** *** *** *** *** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was placed for *** * *** *** *** *** ***This offer allowed him to receive the first days of his subscriptions risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Upon receipt of your correspondence on March 16, 2015, we cancelled *** *** subscriptions to *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** generating a full refund in the amount of $to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. In addition, we added *** *** to our purged customer listWe have also requested to have *** ***’s name removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
David Korbusieski
Manager, Customer Service

Among other things these people run an automatic renewal magazine scam in association with well known businesses who's reputation helps trick you into itDon't bother canceling, their reps will lie and tell you cheerfully the automatic renewals have been cancelledYou should get a new credit card issued and report them for fraud if the unwanted charges go throughThe two names I know they operate under are *** *** ***, there are probably others

Complaint: ***
I am rejecting this response because:
In response in order:
On April 26, 2016, *** *** contacted our customer service center and requested to update the inmate number for her subscriptions to *** *** *** *** *** *** *** *** *** Her request was honored and we updated our systems with the correct information. When I submitted the order 2/28, the inmate's sig # was part of that address which I filled out for ALL magazines. On April 28, I was contacted by inmate stating he was told the magazines could not be delivered because they did NOT have that number on (which, again I reiterate, I submitted with THAT number). I called company explaining this in detail, and ensured the Sig # was on the magazine address as I SUBMITTED IT. I was told there would be another 4-week delay.
Our company received a file directly from the publisher on May 23, updating the gift recipient’s name for *** ***’s subscriptions to *** *** *** ***
My friend who works for the post office talked to the Postmaster General; their concensus on this was that they suspect "the prison physically wrote a name change on the magazine, sent it back in order to say the person doesn't live there anymore" (in other words, they changed the name) and THAT is how the name change occurred. I nor the inmate did NOT make this change.
On August 14, 2016, *** *** contacted our customer service center and confirmed the name on the account was incorrectOnce we were made aware of the incorrect name used, the necessary changes were madeWe apologize for the error on her account as this is not a usual occurrenceThe inmate the magazines was intended for sent me several letters, the last one saying he has not gotten the magazines since May 13. THAT is how I learned of the name change,when I was finally able to log into my account. When I called in, I asked multiple times (REVIEW THE RECORDED CONVERSATION!) that I be made aware of what the outcome was as I was told it would be forward to CUstomer Service. I asked an was TOLD that I would receive an email with teh outcome and I specifically asked to be made aware of what the new subsciption end dates were. I have NOT received such email nor ANY communication from the company! I called AGAIN today 8/23, talked with the customer service center here in the U.S(Not *** ***) and spoke with Chantel. She indicated there was no indicatoin on my file of anything taking place from the last phone call I made on 8/14. So I reiterated it all AGAIN, I gave my information, my e-mail, etcAGAIN and indicated I expected an email with the outcome, as I had requested before,
I originally wanted to respond to this compllaint, but had only two options, to accept or disagree and had to choose disagree in order to point out these issues! So until I get something in writing, I do NOT consider this resolved!
*** ***
Upon receipt of your correspondence on August 17, 2016, we took the liberty of contacting the publishers and requested all of *** ***’s subscriptions be extended for the missed issuesThe publishers have honored our requests and the new expire dates will be printed on the mailing labels
Sincerely,
*** ***

March 24,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, *** ***, *** and *** ***, when he accepted our promotional offer after making a purchase at a *** storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** transaction, unless he called our toll-free customer service number to cancel. *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
On March 15, 2014, Mr*** contacted our customer service center and cancelled his subscriptions to *** ***, *** *** and ***. Please note that his account was not charged
Upon receipt of your correspondence, on March 17, 2014, we cancelled Mr***’s subscription to *** ***Mr*** was not charged for this subscription
Mr*** can be assured that his subscriptions have been cancelled. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our complimentsIn addition, we added Mr*** to our purged customer listWe have also requested to have Mr***’s name be removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

November 2,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** **
***We genuinely regret the inconvenience that Ms*** experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that Ms*** placed a magazine order for
*** *** Magazine, ***, *** *** and *** ***, when she accepted our promotional
offer after making a purchase at a *** storeThe offer allowed her
to choose from a selection of magazines and receive the first days of a
14-month subscription without charge. After the trial period,
her subscriptions would continue automatically and be charged semi-annually to
the same credit card used for her *** transaction,
unless she called our toll-free customer service number to cancel. *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card provided for their purchase will be forwarded to us for processing
the magazine orders.
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her trial period, the semi-annual subscription
charges were posted to her account
On October 27, 2015, Ms***
contacted our customer service center and cancelled her
subscriptions to *** *** Magazine, ***, *** *** and *** ***, generating
a refund for unserved issues in the total amount of $to her account
That same day, Ms*** contacted our customer service center
again and requested the remaining balance for her subscriptionsHer request
was honored and we issued the refund back to her account in the amount of
$142.13, which includes the previous year’s refunds
Ms*** can be assured that her subscriptions have been cancelled
and all charges have been refunded.
Also, Ms*** may continue to receive one or two more issues of her
magazines since they were in process at the time of cancellation. She may keep these with our compliments. In addition, we have added Ms*** to our purged customer listWe have also requested to have Ms***’s name to be removed from our promotional mailing lists
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Magazine subscription scam artistThey make their money billing you an annual fee and then you cancel and they keep the payment for one issue of the subscription

January 30,
*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe first order was for placed for *** ***, ***, *** and ** *** *** ***This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe second order was placed for ***, *** and ***This offer allowed her to receive the first days of her subscriptions risk freeBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On November 16, 2014, *** *** contacted our automated customer service line and cancelled her subscriptions to *** ***, ***, *** and ** *** *** ***, generating a full refund in the amount of $to her account
*** *** contacted our automated customer service line again on November 30, 2014, and cancelled her subscriptions to *** and ***, generating a full refund in the amount of $to her account
During that same inquiry, *** *** placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
On December 27, 2014, we received notification from *** *** credit card company that she disputed the charges for her subscription to ***, resulting in her subscription being cancelled and a full refund in the amount of $being processed to her account
*** *** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service
%

May 27,
blackArial","sans-serif"">
*** ***
Complaint Consultant
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** when she accepted our promotional offer, which was presented by *** *** ***, Inc. The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On May 22, 2016, *** *** contacted our customer service center and accepted a “more time” offer that was extended for her subscription to *** ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
*** *** contacted our customer service center on via our online website on May 22, 2016, and cancelled her subscription to ***, generating a refund reflecting the value of unserved issues in the total amount of $to her account.
Upon receipt of your correspondence on May 25, 2016, we cancelled *** ***’s subscriptions to *** *** and *** ***, generating a full refund in the amount of $to her accountIn addition, we issued the remaining refund for her balance on ***, in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service