CottageCare

December 8, *** ***
*** ***
*** *** ***
** *** ***
*** ** ***
*
*
*** *** *** ** ***
*
*
*** *** ** *** Dear Ms***: I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr*** placed two orders with our company, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThe first order was placed for *** ***, ***, *** *** *** and ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was placed for ***This offer allowed him to receive the first days of his subscriptions risk freeThese offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account. On November 26, 2016, Mr*** contacted our automated customer service line and accepted a “more time” offer that was extended for his subscription to ***This would allow him to continue to receive his subscriptions for an additional two months. If, at the end of that period, he decided to cancel his subscriptions, he would still be entitled to receive a full refund of the renewal chargeMr*** contacted our customer service center on November 29, and accepted a “more time” offer that was extended for his subscriptions to *** ***, ***, *** and *** *** ***. That same day, Mr*** cancelled his subscription to ***, generating a full refund to his account in the amount of $On December 1, 2016, Mr*** contacted our customer service center again and cancelled his subscriptions to *** ***, ***, *** *** *** and ***, generating a full refund in the total amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycleMr*** can be assured that his subscriptions have been cancelled. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 8,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the name of *** *** for *** *** *** *** *** *** *** * *** when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On August 1, 2016, *** *** contacted our automated customer service line and cancelled his subscriptions to *** *** *** *** *** *** *** * Leisure, generating a refund to his account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence, on August 2, 2016, we issued the remaining refund for *** ***’s balance on his subscriptions in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. In addition, we added *** *** to our purged customer listWe have also requested to have *** ***’s name be removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

April 7,
*** ***
*** *** *** *** ***
** *** ***
*** ** *** Re: Complaint Case #* ***
Consumer: *** *** Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** ** *** *** *** *** ***, following a purchase made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without chargeAfter the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged *** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. On March 28, 2017, *** *** contacted our customer service center and cancelled her subscription to People, generating a full refund in the amount of $to her account *** *** contacted our customer service center again on March 30, and cancelled her subscriptions to *** *** *** ** *** *** Magazine, generating a refund reflecting the value of unserved issues in the amount of $to her account We took the liberty of contacting *** and they confirmed they located an order for *** ***, which was cancelled on March 29, *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

Complaint: ***
I am rejecting this response because:Their full refund is shown as $but the order summary shows a total of $
Sincerely,
*** ***

June 1,
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*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** she wished to cancel her subscriptions at the end of her first term, the subscriptions charges were posted to her account
Upon receipt of your correspondence on May 27, 2015, we cancelled Ms*** subscriptions to *** *** *** *** *** *** ***, generating a full refund in the amount of $back to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We sincerely regret that Ms*** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Pretty bizarre way to do business, really I have tried to get the remainder of my subscription to *** refunded and so far have been unable to do so Yes, I received the sub as part of a promotional process, yes I did NOT unsubscribe on the renewal day, I just want to cancel my subscription and receive a fair refund for the undelivered issues, something that every magazine offers if you subscribe through THEIR process Seems that if you use a third party/reward process to subscribe all the rules of business go out the windowTheir phone tree at the number listed is impenetrable, it requires an employee name or an extension number that you do not have access toTheir website will confirm subscription status, but there is NO easy way (or no way at all that I can find!) to receive a refund for undelivered issuesBTW I was billed $for a sub that cost $from Vareity Nice work if you can find it!

Complaint: ***
I am rejecting this response because:
This company is running a scam in my opinion I completed a survey online and my "thanks" for doing so was a cheap magazine subscription No where did I see that I would be charged $35-dollars for a subsequent subscription! Who on earth would pay that much for a magazine subscription in the first place? Also I never received a renewal letter I had to search the internet to get a phone number to call and make the complaint The first few times I called I got an automated system that didn't have an option for an operator It was extremely frustrating
I do appreciate, however, the timely refund that the company has made to my account I have received it I still don't think that they deserve a Revdex.com A rating
Sincerely,
*** ***

May 6,
*** ** ***
*** *** ***
Revdex.com,
Inc
South Turnpike Road
Wallingford, CT
Re: Complaint
Case #:
***
Consumer:
*** ***
Dear Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the
name of *** *** for *** ***, when he accepted our promotional
offer through *** ***The offer allowed Mr*** to receive the
first year of issues for $per titleThe offer also provided that his
subscriptions would continue automatically and be charged to the credit card
that was provided when placing his order, unless he called our toll-free
customer service number to cancelIn addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account
Upon receipt of your correspondence on April 29,
2014, we cancelled Mr***’s subscription to *** ***, generating a full refund in the amount of $
to his accountIt should be noted that banks direct us to ask customers to
allow one to two billing statements for written confirmation of the refund to
appear, depending on their billing cycle
Mr*** can be assured that his subscription has been cancelled. Also, Mr*** may continue to receive one or
two more issues of his magazine since it was in process at the time of
cancellation. He may keep these with our
compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

November 11,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #* ***
Consumer: *** *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** *** *** We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Despite multiple searches, we regret that we cannot locate *** *** account in our system with the information provided in his complaint. In his complaint, *** *** mentions that he was charged for *** *** *** ***This is not our company however, we took the liberty of researching this company and if *** *** would like more information regarding these charges, he can contact their customer service by calling them directly at ###-###-####Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

May 8,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Despite multiple searches, we regret that we cannot locate an order for *** and *** *** in our system with the information provided in Ms***’s complaint.
We took the liberty of contacting the publisher for *** and *** *** to confirm how they received the ordersThe publisher did confirm that the orders were placed directly with their companyMs*** may contact the publisher directly to obtain additional information regarding how the orders were placedFor additional information regarding ***, please use this number ###-###-####For additional information regarding *** ***, please use this number ###-###-####
As previously stated, our records show that Ms*** placed an order for *** ***, *** * ***, ** *** *** *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe offer provided that her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel
To summarize, Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience Ms*** may have experienced with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

January 30,
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*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe first order was for placed for *** ***, ***, *** and ** *** *** ***This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe second order was placed for ***, *** and ***This offer allowed her to receive the first days of her subscriptions risk freeBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On November 16, 2014, *** *** contacted our automated customer service line and cancelled her subscriptions to *** ***, ***, *** and ** *** *** ***, generating a full refund in the amount of $to her account
*** *** contacted our automated customer service line again on November 30, 2014, and cancelled her subscriptions to *** and ***, generating a full refund in the amount of $to her account
During that same inquiry, *** *** placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
On December 27, 2014, we received notification from *** *** credit card company that she disputed the charges for her subscription to ***, resulting in her subscription being cancelled and a full refund in the amount of $being processed to her account
*** *** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service
%

June 17,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for *** *** through our program when she accepted our
promotional offer, which was presented by *** ***. The offer allowed her to receive issues
for a points paid subscription and issues for $After both terms, her
subscription would continue automatically and be charged to the credit card
that was provided when placing her order, unless she called our toll-free
customer service number to cancelIn addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge
When we did not hear from Ms
*** that she wished to cancel her
subscription at the end of her first term, the annual subscription charges were
posted to her account
On June 10, 2015, Ms*** contacted our automated customer service line and
cancelled her subscription to *** ***, generating a refund reflecting the value of unserved issues in
the amount of $to her accountIt should be noted, however, that banks
direct us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Upon receipt of your correspondence, on June 11,
2015, we issued the remaining balance on Ms*** subscription in the
amount of $back to her accountIn addition, we issued a refund in the
form of a check in the amount of $167.00, which includes the previous year’s
chargesMs*** should allow
2-weeks to receive her check in the mail
Ms*** can be assured that her subscriptions
have been cancelled and all charges have been refundedAlso, Ms*** may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellationShe may keep these with our compliments
We also regret that Ms*** experienced any
inconvenience in using our toll-free customer service numberOur automated
customer service line was designed to provide customers with the most efficient
means possible for addressing their concerns regarding their subscriptions, and
we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
serviceIf I can be of any further assistance in this matter, please contact
me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

September 28,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
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Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed an order for ***, ***, *** and *** *** * ***, when he accepted our promotional offer, which was
presented by *** after he had completed a survey following an online
purchaseThis offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if he did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge.
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to his
account
On September 17, 2015, Mr*** contacted our customer service
center via our online website and placed his subscriptions to ***, ***, and *** *** * *** on “do not
renew” statusThis would allow him to continue receiving the remaining issues
in his current term, however, at the end of his term the subscriptions would
not renew, nor would he be charged any renewal fees
Upon receipt of your correspondence on September 25,
2015, we cancelled Mr***’s subscriptions
to ***, ***, *** and *** *** * ***, generating a
full refund in the amount of $to his account. It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been
cancelled. Also, Mr*** may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at *** ***
Sincerely yours,
David K***
Manager, Customer Service

February 5,
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*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** through our program when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
On January 28, 2015, *** *** contacted our customer service center and requested to cancel all of his subscriptionsHis request was honored and no refund was processed as *** policy does not allow a refund of customer’s milesUpon receipt of your correspondence on February 5, 2015, we took the liberty of contacting *** *** and requested to have *** *** account reimbursed for the 16,milesThey have honored our request and refunded 16,miles to *** *** accountIt should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their accountWe at***, periodically reach out to *** customers with a limited-time magazine offer that we hope they will find valuable for their purposes. Recipients of our offers are certainly not required to take action unless they are interested in purchasing magazinesContinued participation in the *** SkyMiles program is not dependant on a magazine purchase*** *** can be assured that his subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

March 3,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ** *** *** ***, ***, *** *** * *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 26, 2015, *** *** contacted our automated customer service line and cancelled her subscriptions to *** *** *** ** *** *** *** generating a refund reflecting the value of unserved issues in the total amount of $to her account
That same day, *** *** contacted our customer service center and cancelled her subscriptions to *** and *** *** * *** generating a refund in the amount of $to her account
Upon receipt of your correspondence on February 27, 2015, we issued the remaining refund for her balance on her subscriptions totaling $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

From: *** * *** Sent: Wednesday, July 16, 11:AMTo:
href="mailto:[email protected]">[email protected]: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
This matter has now been resolvedPlease close complaint #***
___________________
*** ***

June 23,
blackArial","sans-serif"">
*** ***
*** ***
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** ** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically renew following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On June 16, 2016, *** *** contacted our customer service center and placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal feesThat same day, *** *** cancelled her subscriptions to *** *** ** *** *** *** *** *** ***, generating a refund to her account reflecting the value of unserved issues in the amount of $to her account
Upon receipt of your correspondence, on June 20, 2016, we cancelled *** ***s subscription to ***, generating a full refund to her account in the amount of $In addition, we issued the remaining refund for her subscriptions in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if *** *** is willing to refund the $fee assessed by my bank for these unexpected charges
I am faxing a copy of my bank statement per *** *** request and hope that he will reimburse the overdraft feeSince the refund to my account was prompt, the second fee of $was not charged so I am only asking for $in overdraft fees be reimbursed
Sincerely,
*** ***

March 12,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, when he accepted our promotional offer, which was presented online by The *** *** *** The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, his subscription would continue automatically and his account would be charged, unless he called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the subscription charges were posted to his account
On March 6, 2015, Mr*** contacted our customer service center and cancelled his subscription to *** ***, generating a full refund in the total amount of $to his account.
Upon receipt of your correspondence on March 10, 2015, we issued the remaining balance for Mr*** subscription in the amount of $108.00, which includes the previous year’s chargesIt should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing
Mr*** can be assured that his subscription has been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service