CottageCare

June 3,
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each titleThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Prior to the billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe have checked our records and found that Ms***’s renewal postcard was mailed to her on March 11, We apologize if Ms*** did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
Upon receipt of your correspondence on June 2, 2015, we cancelled Ms***’s subscriptions to *** *** *** *** *** *** ***, generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

October 8,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case
#: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We
genuinely regret the inconvenience that Ms*** experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** * *** and *** * ***, when
she accepted our promotional offer, which was presented by *** after she
had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscription. The offer also provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions, the
annual charges were posted to her account
On
October 5, 2015, Ms*** contacted
our customer service *** and cancelled her subscriptions to *** * *** and *** * ***, generating a refund to her
account reflecting the value of unserved issues in the amount of $
We received notification from Ms***’s bank that she disputed the charges for her
subscriptions to *** * *** and *** * ***, resulting in a
full refund in the amount of being processed to her account
If Ms*** is not showing these refunds
posted to her account, she may contact her bank directly
Ms*** can be assured that her subscriptions have been
cancelled and the renewal charges have been refundedAlso, Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

December 31,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, for ***, ***, The *** and *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to Ms*** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found the renewal postcard was mailed to her on September 3, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 29, 2014, Ms*** contacted our customer service center and cancelled her subscriptions to ***, ***, The *** and *** *** *** Magazine, generating a refund for unserved issues in the total amount of $to her account
Upon receipt of your correspondence, on December 30, 2014, we issued the remaining balance on Ms***’s subscriptions in the amount of $193.93, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

September 19, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for ***, *** *** and *** *** ***, when she accepted our promotional offer, which was presented by *** ***following an online purchaseThis offer allowed her to receive the first days of her subscriptions risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On September 14, 2017, *** *** contacted our customer service center and cancelled her subscriptions to ***, *** *** and *** *** ***, generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments It is never our intention to mislead our customers and we sincerely regret that *** *** was unhappy with her experience Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

July 20,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our
records show Ms*** placed an order for *** *** *** *** *** *** *** following a
purchase she made at a *** *** storeThe offer allowed her to choose from a
selection of magazines and receive the first days of a 15-month subscription
without being charged. After the trial
period, her subscriptions would continue automatically and she would be charged
semi-annually to the same credit card used for her *** *** transaction,
unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be
mailed to her reminding her of the upcoming billing, the amount that would be
charged and the date by which to cancel to avoid being charged*** *** sales
associates are instructed to inform customers of the terms of the offer and
provide them with a copy of the brochure to keep.
When we
did not hear from Ms*** that she wished to cancel her subscriptions at
the end of her trial period, the semi-annual subscription charges were posted
to her account
On December 11, 2014, we received notification from Ms*** credit card company that she disputed the charges for her subscriptions
to *** *** *** *** *** *** ***, resulting in her subscriptions
being cancelled and a full refund in the amount of $being processed to
her account
Ms*** can be assured that her subscriptions have been cancelled and all
charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazine
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at (*** ***
Sincerely yours,
*** ***
Manager, Customer Service

January 16,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for ***, *** ***, *** *** and ***, when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
We took the liberty of contacting *** *** and *** ***, and after further research, we found Mr*** had grace issues added onto his subscriptions; therefore he was still being sent issues. We have requested to have his subscriptions cancelled and the publisher has honored our request. Mr***’s last issue for *** *** and *** *** will be the January 30, issue
Mr*** can be assured that his subscriptions have been cancelled.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

In - I have received a letter from *** *** *** ***, one for ** *** and one for *** Each time after asking for a subscription for airline miles I have received a postcard basically informing me there is a problem and my order cannot be processed They are so nice to tell me my satisfaction is so important and they genuinely apologizeThere is no simple way to know what has happened except to learn no mags are coming and as for the miles in my account - you decide!

January 11,
Roman">
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** when she accepted our promotional offer, which was
presented by Magazine Discount Center. This offer allowed her to receive the first
days of her subscription risk freeThe offer also provided that her subscription would automatically continue
following the initial term and that the same credit card would be charged if
she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Ms*** that she wished
to cancel her subscriptions at the end of her first term, the annual charges
were posted to her account
On December 30, 2015, Ms*** contacted our
customer service center and cancelled her subscription to *** ***
generating a full refund in the amount of $to her accountIt should be
noted that banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle
Ms*** can be assured that her subscription has
been cancelledAlso, Ms*** may continue to receive one or two more issues
of her magazine since it was in process at the time of cancellation. She may keep these with our complimentsIn
addition, we have added Ms*** to our purged customer listWe have also
requested to have Ms***’s name to be removed from our promotional mailing
lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

December 29,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
MsShea:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, when she accepted our promotional offer, which was presented by
Magazine Discount Center. This offer allowed her to receive
the first days of her subscription risk freeThe offer
also provided that her subscription would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge
Prior to
the billing event, a notice would be mailed to her reminding her of the
upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
We have checked our records and found that Ms***’ renewal postcard
was mailed to her on October 8, We apologize if Ms*** did not receive this postcard, as these are mailed to our customers
as a reminder of future billing events
When we
did not hear from Ms*** that she
wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to
her account
On December 17, 2015, Ms*** contacted our customer service center and cancelled
her subscription to *** ***, generating
a refund reflecting the value of unserved issues in the amount of $to her
account
Upon receipt of your correspondence, on December 23,
2015, we issued the remaining balance on Ms***’ subscription in the amount of $back to her
accountIt should be noted, however, that although refunds have been
processed, banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle
Ms*** can be assured that her subscription has been
cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellationShe may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

March 26,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for ***, ***, *** *** and ***, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account
Upon receipt of your correspondence, on March 21, 2014, we cancelled Mr***’s subscriptions to ***, ***, *** *** and ***, generating a full refund in amount of $back to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelledAlso, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the *** of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

February 29,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed two orders with our company when he accepted our promotional offer, which was presented by
Bizrate after he had completed a survey following an online purchaseThe first order was for
placed for *** *** *** &
*** *** *** *** *** This offer allowed him to receive the
first term of his magazine selections for a nominal fee of $for each
subscriptionThe second order was placed for *** *** *** *** *** *** *** *** This offer allowed him to
receive the first days of his subscriptions risk freeBoth offers provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge
Upon
receipt of your correspondence on February 25, 2016, we cancelled *** ***’ subscriptions
to *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** generating a full refund in the amount of $back to his accountIt should be noted, however, that banks direct us to
ask customers to allow one or two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscriptions
have been cancelled and all charges have been refunded*** *** may
continue to receive one or two more issues of his magazine since they were in
process at the time of cancellation. He
may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

these people are so underhanded its not even funny, we never signed up for a full subscription I had to call numbers before I got an actual person who you cant half understand I am calling the Trade Commission about how these folks are allowed to get subscriptions like they do, you order something on line and you are told it is free for days then you get billed for a year every year without signing anything even though you don't say yes to the offer, modern day thieves

September 25,
size="3">
*** ***
Complaint Consultant
Revdex.com
** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, for *** ***, following a purchase she made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscription would continue automatically and be charged to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
*** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from Ms*** that she wished to cancel her subscription at the end of her trial period, the semi-annual subscription charges were posted to her account
On September 18, 2015, Ms*** contacted our customer service center and cancelled her subscription to *** ***, generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscription has been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
David K***
Manager, Customer Service

April 29,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wal***gford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, ***, ***’* *** and ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an on***e purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions, the annual charges were posted to her account
Please note that on July 2, 2013, we received notification from the publisher of *** that the title had ceased publication and the remaining issues in her current paid term would be replaced with *** or ***
On April 24, 2014, Ms*** contacted our service center via our online website and cancelled her subscriptions to *** *** and ***’* ***, generating a refund reflecting the value of unserved issues in the amount of $to her account
That same day, Ms*** contacted our customer service center and cancelled her subscription to ***, generating a refund reflecting the value of unserved issues in the amount of $back to her account
Upon receipt of your correspondence, on April 25, 2014, we processed a refund for the remaining balance of Ms***’s subscriptions in the total amount of $6.26. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and the renewal charges have been refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The above is the normally generated response, but I need to add that the events didn't exactly take place as stated by the companyI actually ordered magazines with that original offer (*** *** was the fourth)After receiving my first issue of each of them, I decided against the whole thing and cancelled them allBut a year later, I started receiving *** *** and *** *** againI again attempted to cancel them and thought I finally hadBut then both magazines started coming again this past November or December
*** *** has told me they don't have me on their mailing list--so I don't know how I keep receiving it*** *** has been VERY unhelpful, telling me that I signed up for this and I need to deal with Synapse--there's nothing they can do
And even though Synapse says they've both been cancelled as of September (I think that's what the response says--I don't have it in front of me), I have in front of me the very latest issue of *** *** (April 2014) and the March issue of *** ***
But I am willing to accept the response if what they say at the end is true: that I have been removed permanently from their records and will no longer be charged for any more magazines
Sincerely,
*** ***

August 18,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** *** *** We genuinely regret the inconvenience that Mr*** experienced
regarding his magazine subscriptions, and have attempted to resolve his
concerns
Our records show that Mr
*** placed two orders with our company when he accepted our
promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchaseThe first order was placed for *** *** *** *** *** *** * *** and
*** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each titleThe second order was placed
for *** ***This offer allowed
him to receive the first days of his subscription risk freeBoth of these
offers provided that his subscriptions would automatically continue following
the initial term and that the same credit card would be charged if he did not
call us to cancel. In addition, it is
our policy that customers who wish to cancel may do so at any time by calling
our toll-free customer service number, which is provided on our renewal notice
and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account
On July 2, 2015, Mr*** contacted our automated
customer service line and placed his subscription to *** * *** on “do not renew” status. This would allow him to continue receiving
the issues in his current term, however no renewal would be processedThat
same day, Mr
*** cancelled his subscription to *** ***, generating a refund for unserved issues in the
total amount of $to his account.
We
received notification from Mr*** bank on July
21, 2015, that we could not obtain authorization on his credit card for his
subscription to ***, resulting in his order
being cancelled
On July 27, 2015, Mr*** contacted our automated
customer service line and placed his subscription to *** *** *** *** on “do not renew” status
That same day, Mr
*** cancelled his subscription to *** ***, generating a refund for unserved issues in the total
amount of $to his account.
Mr*** contacted our customer service center on August 12,
2015, and cancelled his subscriptions to *** * *** and *** *** *** ***, generating a refund to his account reflecting the value of
unserved issues in the amount of $to his account
Upon receipt of your correspondence on August 13, 2015, we issued
the remaining refund for his balance on his
subscriptions totaling $It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have
been cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation. He
may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

I phoned the credit card company today and was told that the matter was resolved. The Bank said that the magazine company had returned the sum taken from my account. The magazine company returned partial payments on 10/10/and then returned
the rest on 10/24/credited to my account. I would like to thank you for your help Sincerely *** ***

May 7,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, *** * ***, ** *** *** *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
Upon receipt of your correspondence on May 6, 2015, we cancelled Ms***’s subscriptions to *** ***, *** * ***, ** *** *** *** and *** ***, generating a full refund of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

September 9,
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*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** * ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each titleThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, *** *** would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that *** ***’s renewal postcard was mailed to her on June 30, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On September 3, 2014, *** *** contacted our customer service center and cancelled her subscriptions to *** *** *** ***, generating a refund for unserved issues in the total amount of $to her account. During that same inquiry, *** *** placed her subscriptions to *** *** * *** *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewals
On September 4, 2014, *** *** contacted our customer service center and requested the remaining refund for her subscriptions to *** *** *** ***Her request was honored and a full refund was issued back to her account in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Arial","sans-serif"">December 12,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** ** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 1, 2016, *** ***i contacted our service center via our online website and cancelled her subscription to ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $During that same inquiry, *** *** placed her subscriptions to *** *** ** *** and *** on a “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees.
Upon receipt of your correspondence on December 7, 2016, we cancelled her subscription to ** ***, generating a full refund to her in the total amount of $In addition, we issued the remaining refund for her subscription to ***, in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments Regarding reimbursement of overdraft fees, although it is not our standard practice, *** *** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
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