CottageCare

October 14,
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*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for ***, *, the *** ***, *** *** and *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge.
Prior to any billing event, Ms*** would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that Ms***’s renewal postcard was mailed to her on July 30, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
On October 5, 2014, Ms*** contacted our automated customer service line and placed her subscriptions to ***, *, the *** ***, *** *** and *** *** *** on “do not renew” status. This would allow her to continue receiving the issues in her current paid term, however her subscriptions would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence on October 6, 2014, we cancelled Ms***’s subscriptions to ***, *, the *** ***, *** *** and *** *** ***, generating a full refund in the amount of $back to her accountIt should be noted, however, that although the refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

March 17,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed two orders with our company when he accepted our promotional offers, which were presented by Bizrate after he had completed a survey following an online purchaseThe first order was placed for *** *** *** *** *** *** *** *** *** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was placed for *** * *** *** *** *** ***This offer allowed him to receive the first days of his subscriptions risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Upon receipt of your correspondence on March 16, 2015, we cancelled *** *** subscriptions to *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** generating a full refund in the amount of $to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. In addition, we added *** *** to our purged customer listWe have also requested to have *** ***’s name removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
David Korbusieski
Manager, Customer Service

January 26,
*** ***
*** ***
*** *** ***
** *** ***
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** **
Dear
Ms***
I write in response to the
inquiry registered with your office by consumer *** **We genuinely regret
the inconvenience that *** ** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** ** placed an
order for *** *** *** *** when she accepted our
promotional offer, which was presented by Bizrate after she had completed a
survey following an online purchaseThis offer allowed her to receive the
first term of her magazine selections for a nominal fee of $for each
subscriptionThe offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel. In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from *** ** that she wished to cancel her subscriptions at the
end of her first term, the annual charges were posted to her account
On August 31, 2015, we received notification from *** **’s credit card company that she disputed the charges for her
subscription to *** resulting in
her subscription being cancelled and a full refund in the amount of $being
processed to her account
*** ** contacted our customer service
center via our online website on December 18, 2015, and placed her subscription
to *** ***, on “do not renew” status. This would allow her to continue receiving
the issues in her current paid term; however no renewal would be processed
Upon receipt of your correspondence, on January 21,
2016, we cancelled *** **’s subscription to *** *** generating a full refund in the amount of $81.00, which
includes the previous year’s refundIn addition, we processed a refund for the
remaining balance of *** **’s subscription to
Time totaling $It should be
noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
*** ** can be assured that all of her
subscriptions have been cancelled and all charges refunded to her account. Also, *** ** may continue to receive one or two more issues of
her magazine since it was in process at the time of cancellationShe may keep
these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

May 6,
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*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that *** *** placed an order for *** *** *** *** *** *** *** *** *** *** ***, when she accepted our promotional offer after making a purchase at a *** ***The offer allowed her to choose up from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her *** * *** transaction, unless she called our toll-free customer service number to cancel.
*** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
Upon receipt of your correspondence on May 3, 2016, we cancelled *** ***’s subscriptions to *** *** *** *** *** *** *** *** *** *** ***Please note her account wasn’t charged for these subscriptions
*** *** can be assured that all of her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours,
David K***
Manager, Customer Service

I was offered a trial magazine subscription at ***Was told I get to choose magazines and would get so many free then would be sent a letter/ bill in the mail to opt to keep the subscription or to opt outI never received the letter/billWas charged $for a magazine that I didn't wantDisputed it through my bank and was refunded the money, I even had to change my debit card cause I was unsure of how they got my informationFast Forward to June I see a charge on my account for $call my bank and they state its for a magazine subscriptionSo here we go againCalled the company and spoke with a representative and they stated they could cancel my subscription but I would have to call back next week to get a full refund, or I could take a refund of $Honestly I think this is absolutely ridiculousI'm again disputing this with my bank and canceling my card still unsure of how they got my information the 2nd timeI HAVE NEVER AUTHORIZED THIS COMPANY TO CHARGE MY ACCOUNT!

Arial","sans-serif"">December 8,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
*** *** *** ** ***
*** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** when she accepted our promotional offer, which was presented by ***. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. Prior to any billing event, a notice would be mailed to Ms*** reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On October 13, 2016, Ms*** contacted our customer service center via our online website and stated she had just cancelled her subscription to ***, and had not received the last two issues of ***In response, we sent an email to Ms*** to confirm her cancellation and confirmed her account was not charged was the subscription
Ms*** can be assured that her subscription to *** has been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

August 8, *** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear MsS*** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for ***, when she accepted our promotional offer, which was presented by *** *** *** This offer allowed her to receive the first days of her subscription risk freeThe offer provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWhen we did not hear from *** *** that she wished to cancel her subscription at the end of her first term, the annual charges were posted to her accountUpon receipt of your correspondence on August 7, 2017, we cancelled *** ***’ subscription to ***, generating a full refund of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

July 29,
*** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records indicate that *** *** placed a magazine order for *** *** ***, when he accepted our promotional offer after making a purchase at a *** storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** transaction, unless he called our toll-free customer service number to cancel. *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. On July 19, 2016, *** *** contacted our customer service center and cancelled his subscription to ***, generating a refund reflecting the value of unserved issues in the amount of $to his accountOn that same day, *** *** accepted a “more ***” offer that was extended for his subscription to ***This would allow him to continue to receive his subscription for an additional two months. If, at the end of that period, he decided to cancel the subscriptions, he would still be entitled to receive a full refund of the renewal charge*** *** contacted our customer service center on July 21, and cancelled his subscription to ***, generating a full refund in the amount of $to his account On July 22, 2016, *** *** contacted our customer service center and requested the remaining refund for his subscription to *** His request was honored and we issued the refund back to his account in the amount of $Upon receipt of your correspondence on July 29, 2016, we issued a refund for the previous year’s charges on *** *** subscriptions to *** and *** in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that his subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the *** of cancellation. He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service Tell us why here

*** *** ***
*** ***
*** ***
*** ***
***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
MsShea:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** *** *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which
was presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancelIn addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
Upon receipt of your correspondence on February 5,
2016, we cancelled *** ***’ subscriptions to *** *** ***, and *** *** *** *** generating a full refund in the amount of $
to her account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

August 13,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced, and have attempted to resolve his concerns
*** is a Synapse owned website. If you click on the Revdex.com icon you are seeing on ***, you will be directed to the Revdex.com of Connecticut website. Once on the website, you can click on the View Additional Web Addresses link where you will be able to view all Synapse affiliated websites which are Revdex.com accredited
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

November 11,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, *** *** *** ***, ***, and ***, when he accepted our
promotional offer, which was presented by *** after he had completed a
survey following an online purchaseThis offer allowed him to receive the first term of his
magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if he did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any *** by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account.
On November 8, 2015, Mr*** contacted our service
center via our online website and placed his subscription to *** *** on “do not renew”
statusThis would allow him to continue receiving the remaining issues in his
current term, however, at the end of his term the subscriptions would not
renew, nor would he be charged any renewal fees
During that same inquiry, Mr*** cancelled his
subscriptions to *** *** *** ***, ***, and ***,
generating a refund in the amount of $issued to his account
Upon receipt of your correspondence, on November 11, 2015, we
cancelled Mr***’s subscription to *** ***, generating a full refund in the amount of $to his account
In addition, we issued the remaining balance on Mr***’s subscriptions in the total amount of $12.23, which includes the previous year’s chargesIt should be
noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Mr*** can be assured that his subscriptions have
been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive one or
two more issues of his magazines since they were in process at the *** of
cancellation. He may keep these with our
compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

May 6,
*** ** ***
*** *** ***
Revdex.com,
Inc
South Turnpike Road
Wallingford, CT
Re: Complaint
Case #:
***
Consumer:
*** ***
Dear Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders with our companyThe first order was
for ***’* ***, *** and ***’* *** when she accepted our promotional offer, which was presented by
*** *** *** ***. The second
order was for ** *** *** ***, when
she accepted our promotional offer, which was presented by ***These offers allowed her
to choose from a selection of magazines and receive the first days of a
15-month subscription without being charged.
After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be
charged if she did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her trial period, the annual subscription charges were
posted to her account
Upon receipt of your correspondence, on May 5, 2014,
we cancelled Ms***’s subscriptions to ***’* ***, ***, ***’* *** and ** *** *** ***, generating a full refund in the amount of $to her
accountIt should be noted, however, that banks direct us to ask customers to
allow one or two billing statements for written confirmation of the refund to
appear, depending on their billing cycle.
Ms*** can be assured that her subscriptions have been cancelled and all
charges refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

June 26,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On June 23, 2014, *** *** contacted our automated customer service line and cancelled her subscriptions to *** *** and *** ***, generating a full refund in the amount of $to her account
*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We sincerely regret that *** *** experienced any difficulty using our automated customer service systemThe system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions *** *** may be assured that her comments have been forwarded to the department responsible for our automated system, and they will be considered in future system evaluation
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

December 12, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** ***: I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** ordered *** and ** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On December 2, 2017, *** *** contacted our customer service center and placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal feesThat same day, *** *** cancelled her subscription to ** ***, generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycleUpon receipt of your correspondence on December 5, 2017, we cancelled *** ***’s subscription to ***Please note, she was at the end of her first term, therefore, no refund was due. *** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

July 2,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the
name of *** *** for Guitar
Player, Road & Track and Rolling
Stone, following a purchase she made
at a *** *** storeThe offer allowed her to choose up to
three titles from a selection of magazines and receive the first days of a
14-month subscription without charge. After the
trial period, her subscriptions would continue automatically and be charged
semi-annually to the same credit card used for her *** *** transaction,
unless she called our toll-free customer service number to cancel*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card provided for their purchase will be forwarded to us for processing
the magazine orders.
Prior to the billing event, Ms*** would receive
a notice reminding her of the upcoming renewal charge and the date by which to
cancel to avoid being charged. We
apologize if she did not receive this postcard, as these are mailed to our
customer’s as a reminder of future billing events
On June 29, 2015, Ms*** contacted our automated customer service line and cancelled
her subscriptions to *** *** *** * *** *** *** ***, generating a full refund to her
account in the amount of $
Ms*** can be assured that her subscriptions have been cancelled and all
charges have been refunded Also, Ms
*** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her
subscriptionsPlease be assured that customer satisfaction is very important
to us and we take great care in providing our customers with the highest level
of service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

April 29,
blackArial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
***
*** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show we received an order for *** *** when she accepted our promotional offer, which was presented by ***The offer allowed her to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless she notified us that she wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On April 26, 2016, *** *** contacted our automated customer service line and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence on April 27, 2016, we cancelled *** ***’s subscription to *** *** generating a full refund in the amount of $to her account, which includes the previous year’s chargeIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

April 29,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for ***, ***, *** and *** ***, when she accepted our promotional offer, which was presented by ***, after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On April 26, 2014, Ms*** contacted our service center via our online website and placed her subscriptions to ***, ***, and *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee
Upon receipt of your correspondence, on April 28, 2014, we cancelled Ms***’s subscriptions to ***, ***, *** and *** ***, generating a full refund in amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelledAlso, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

August 22, *** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear Ms***: I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr*** placed an order for *** ***, when he accepted our promotional offer, which was presented by *** *** *** ***. The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account Upon receipt of your correspondence on August 15, 2016, we cancelled Mr***’s subscription to *** ***, generating a full refund in the total amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr*** can be assured that his subscription has been cancelled and all charges have been refundedAlso, Mr*** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service *** ** *** ***

Complaint: ***
They said ONLY $will be chargedthe word EACH was simply not visibleNor was the automatic continuation of the subscription visibleThe automatic continuation WAS visible for the additional six months which I did NOT accept for this reason.
I replied to their email stating $will be charged ($for EACH magazine) as opposed to the $that I was expecting by asking them to CANCEL my subscription. I received NO CONFIRMATION of the cancel order TILL I COMPLAINED TO THE Revdex.com.
Further, even though they sent me the email stating that $will be charged ($for each subscription) only $was charged to my credit card AFTER I asked them to cancel my order. The best interpretation of this is they are INCOMPETENT. Somehow I do not accept the best interpretation
In summary, it seems to me that the email with the $was a test to see if I catch the additional $6. When I caught it they only charged $(as originally promised) but still did not cancel the subscription until I complained to Revdex.com. I have RECORDS of all these transactions with DATE and TIME stamps in the emails, IF Revdex.com maintains a A+ rating of this company then I give Revdex.com a F
Sincerely,
*** ***

October 1,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge.
Prior to any billing event, *** *** would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that *** ***’ renewal postcard was mailed to her on June 28, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On September 5, 2014, *** *** contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to *** *** ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
During that same inquiry, *** *** placed her subscriptions to *** *** *** *** *** *** *** ***, on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged for renewals
On September 23, 2014, *** *** contacted our automated customer service line again and requested a refund of one issue for her subscriptions to *** *** *** *** *** *** *** ***Her request was honored and a refund of $was processed
Upon receipt of your correspondence, on September 25, 2014, we cancelled *** *** subscriptions and issued a refund for the remaining balance in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service