CottageCare

March 12,
'Arial", "sans-serif"; COLOR: black'>
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** ***, when she accepted our promotional offer, which was presented by Magazine Discount Center. This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her accountOn March 5, 2015,*** *** contacted our automated customer service line and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal feesUpon receipt of your correspondence on March 9, 2015, we cancelled*** *** subscription to *** ***, generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our complimentsWe sincerely regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (*** ***
Sincerely yours,
*** ***
Manager, Customer Service
%

November 6, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records indicate that *** *** placed a magazine order for ***, *** ***, *** *** ***, and *** ***, when he accepted our promotional offer after making a purchase at a *** * *** storeThe offer allowed him to choose up to three titles from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** * ***, unless he called our toll-free customer service number to cancel. *** * *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. On August 25, 2016, *** *** contacted our customer service center and cancelled his subscriptions to ***, *** *** and *** ***Please note *** *** was not charged for his subscriptions *** *** contacted our customer service center again on October 25, 2017, and cancelled his subscription to *** *** ***, generating a full refund in the total amount of $to his account Upon receipt of your correspondence on October 27, 2017, we have issued the remaining refund for his subscription in the total amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that his subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our complimentsIn addition, we have added *** *** to our purged customer listWe have also requested to have *** ***’s name to be removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

June 13,
*** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order for *** *** *** *** *** *** following a telephone transaction with Triton *** *** This offer allowed him to choose up to three titles from a selection of magazines and receive the first days of a 15-month subscription without charge. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each chargeCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders On June 6, 2016, *** *** contacted our automated customer service line and cancelled his subscription to *** ***Please note, *** *** was not charged for his subscriptionThat same day, *** *** contacted our customer service center and cancelled his subscriptions to *** *** *** *** Please note, *** *** was not charged for his subscriptions*** *** can be assured that his subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service Tell us why here

December 15,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders with our company when she accepted our promotional offer, which was presented by
*** after she had completed a survey following an online purchaseThe first order was placed for ** *** *** ***,
*** and *** ***This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe second order was placed
for ***, *** and *** * ***This offer allowed her to receive the first days of her
subscriptions risk freeBoth of these offers provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
On December 11, 2015, Ms*** contacted our customer service
center and cancelled her subscriptions to
** *** *** ***, ***, *** ***, ***, *** and *** * ***, generating a full refund in the amount of
$was issued to her accountIt should be noted, however, that banks
direct us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions
have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellationShe may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

July 7,
*** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** *** *** when she accepted our promotional offer, which was presented by *** *** The offer allowed her to receive one term of her magazine selections for a points paid subscriptionOn April 26, 2016, *** *** contacted our customer service center and requested the status of the subscription to *** *** *** ***We took the liberty of contacting the publisher and they confirmed there were no delivery problemsHer subscription was due to start with March 30, issueHer subscription was extended and credited for the missed issues *** *** contacted our customer service center again on June 21, 2016, and requested to cancel her subscription to *** *** *** *** Her request was honored Upon receipt of your correspondence on July 7, 2016, we took the liberty of contacting *** *** and requested to have *** *** account reimbursed for the milesThey have honored our request and her miles have been added back into her accountIt should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account *** *** has also confirmed that *** *** now has 9,miles available in her accountHer miles are set to expire on August 31, We apologize for the unsatisfactory experience *** *** had with our customer service representativesWe have listened to the calls and feedback has already been provided to the representatives and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Would you ask Synapse to clarify what is meant by the "first term" and subsequent "terms and conditions"?
Thank you*** ***

August 12,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding
his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** ordered *** *** *** *** *** *** ***, when
he accepted our promotional offer, which was presented by Bizrate after he had
completed a survey following an online purchaseThis offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$for each title The offer also provided that his subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if he did not call us to cancelIn addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge.
We took the liberty of contacting the publisher for
*** *** and they have confirmed that Mr
*** subscription was changed from carrier delivery to postal deliveryThis
change will take affect with the August 24, issueHis subscription has
been credited and extended for the missed issues and his new expiration date is
July 25,
If Mr*** still does not receive any issues to his subscription,
I would request that he please contact our customer service center directly at
*** ***One of our representatives will be happy to assist him
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

May 19, Re: Complaint Case #: *** Consumer: *** *** Dear *** *** I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order for *** through our program when he accepted our promotional offer, which was presented by American AirlinesUnfortunately, his order was unable to be processed due to contract quantity limitsA postcard notification was mailed to *** *** advising him that we were unable to fulfill the orderWe apologize if *** *** did not receive this postcardOn March 2, 2017, *** *** placed a new order for *** through our program, which was presented by American AirlinesThe offer allowed him to receive one term of his magazine selections for a points paid subscriptionWe took the liberty of contacting the publisher for *** and they have confirmed that *** *** subscription is due to start with the June 12, issueIn addition, his subscription is set to expire with the June 12, issue If *** *** still does not receive any issues to his subscription, I would request that he please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

January 13,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed two orders with our company when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThe first order was for placed for *** ***, *, *** *** ***, *** ***, and *** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was placed for *** * ***, *** *** and *** ***This offer allowed him to receive the first days of his subscriptions risk freeBoth of these offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On December 5, 2014, Mr*** contacted our service center via our online website and requested to cancel his subscriptions to *** ***, *, the *** ***, *** ***, *** ***, *** * ***, *** *** and *** ***His request was honored and a full refund in the amount of $was issued to his account
Mr*** can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI purchased the magazines through *** *** *** there were no instructions saying that there were to be any automatic renewals. I have learned my lesson and promise to never order magazines through them again. Thank you for your help, I will let you know if I continue to have problems
Sincerely,
*** ***

September 4,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchase. The offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On August 28, 2014, *** *** contacted our automated customer service line and cancelled her subscription to ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $
That same day, *** *** contacted our customer service center and cancelled her subscriptions to *** *** *** *** ***, generating a full refund in the amount of $to her account
Upon receipt of your correspondence on August 29, 2014, we issued the remaining refund for her balance on ***, in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for the unsatisfactory experience *** *** had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

March 10,
size="3">
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer Amanda WalshWe genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that *** *** placed an order for *** *** *** *** *** *** when
she accepted our promotional offer, which was presented by *** after she
had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to *** ***
reminding her of the upcoming
renewal, the renewal charge and the date by which to cancel to avoid being
charged. We have checked our records and
found that renewal postcard was mailed to her on November 8, We apologize
if she did not receive this postcard, as these are mailed to our customer’s as
a reminder of future billing eventsWhen we did not hear from *** ***
that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
On February 28, 2015, *** *** contacted our customer service
center via our online website and cancelled her subscription to *** *** *** *** ***, generating a refund to her account reflecting the value of unserved issues in the amount of $Upon receipt of your correspondence, on March 9,
2016, we cancelled *** ***’s subscription
to *** generating a full refund in
amount of $back to her accountIn addition, we issued the remaining
refund for her subscriptions to *** *** *** *** ***, in the
amount of $It should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refund to appear, depending on their billing cycle*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####Sincerely yours,
David K***
Manager, Customer Service

January 27,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** ordered Cosmopolitan, Entertainment Weekly and Rolling Stone, following a purchase she made at a Transworld Entertainment storeThe offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged to the same credit card used for her Transworld Entertainment transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
Transworld Entertainment sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders.
On July 18, 2014, *** *** contacted our automated customer service center line, and cancelled her subscriptions to Cosmopolitan, Entertainment Weekly and Rolling StonePlease note, her account was not charged for these subscriptionsDuring this inquiry, *** *** also accepted a new offer to receive Cosmopolitan, at a low promotional rate of $for issuesFollowing the promotional term, her subscription would continue and the same terms and conditions would follow as the original order
*** *** contacted our customer service center on January 14, 2015, and cancelled her subscription to Cosmopolitan, generating a full refund in the total amount of $to her account.
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsIn addition, we have added *** *** to our purged customer listWe have also requested to have *** ***’s name removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Having been a business owner for many years and a member of the Revdex.com, I find it disturbing that an organization such as this can even be categorized as accredited If I had ever found a single complaint on my business, I would have been troubled This company seems to have a stock answer to most of the comments that I read - and never did I see anything positiveI believe that I have successfully canceled all of magazine subscriptions, but I will continue to be watchful All of the subscriptions were sent to my wife after she bought a book in *** and used her credit card Apparently she agreed to a disguised retail promotion The magazines that were included would never have been of her choosing; I'm quite sure of that, and I'm sure that she would not have agreed to pass the credit card number along this wayThe cancellation process was very clever and confusing One needs to debate the decision of saying yes or no because of the wording of the choices It took a bit of detective work on my part to even figure out from where the magazines were comingMy credit card company wasn't able to help pinpoint the charges either (or they weren't willing to tell me) I learned the telephone number by calling one of the magazine customer service departmentsI'm asking that the Revdex.com do a better job of protecting us from companies preying on the unsuspecting public - many of these complaints and reviews appear to be from elderly Add me as one more negative opinion

March 21,
size="3">
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We
genuinely regret the inconvenience that *** *** experienced regarding her
magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an
order for ***, T** *** *** *** *** ***, when
she accepted our promotional offer, which was presented by *** after she
had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
Prior to the billing event, *** *** would receive a notice
reminding her of the upcoming renewal, the renewal charge and the date by which
to cancel to avoid being chargedWe have checked our records and found that *** *** renewal postcard was mailed to her on January 11, We apologize
if she did not receive this postcard, as these are mailed to our customer’s as
a reminder of future billing events
When we did not hear from *** *** that she
wished to cancel her subscriptions at the end of her first term, the annual
subscription charges were posted to her account.
On March 13, 2016, *** *** contacted our
automated customer service line and placed her subscription to *** *** *** *** *** *** on “do not renew” statusThis
would allow her to continue receiving the issues in the current term, however
at the end of the term, her subscription would not renew nor would she be
charged for any renewal feesDuring that same inquiry, *** *** cancelled
her subscription to ***, generating
a refund to her account reflecting the value of unserved issues in the amount
of $
Upon receipt of your correspondence on March 15,
2016, we cancelled *** ***’s subscription to *** *** *** *** *** ***, generating
a refund in the amount of $back to her accountIn addition, we issued
the remaining refund to *** ***’s account for her subscription to *** in the amount of $It should
be noted that banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle
*** *** can be assured that her subscriptions
have been cancelled. Also, *** *** may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellation. She
may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

"Arial","sans-serif"">
January 5,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe first order was placed for *** *** * *** *** *** *** *** *** *** Every DayThe second order was for *** *** * *** *** *** *** *** ***Both offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Please note, we received notification from the publisher of *** that the title had ceased publication and would be replaced with ***
On January 25, 2016, *** *** contacted our automated customer service line and placed her subscriptions to *** *** *** *** *** *** Day, and *** *** * *** on “do not renew” status. This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal fees On December 17, 2016, *** *** contacted our automated customer service line and cancelled her subscription to *** *** generating a full refund to her account in the total amount of $ *** *** contacted our automated customer service line again on December 21, 2016, and cancelled her subscription to *** *** * ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $3.25.That same day, *** *** placed her other subscription to *** *** on “do not renew” status.
On December 23, 2016, *** *** cancelled her subscription to *** ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence on December 29, 2017, we issued the remaining refund to *** *** account for her subscriptions to *** *** * *** *** *** *** in the amount of $7.05. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The original charge (while pending) was listed as Synapse Group Inc.The charge is now showing *** MAGAZINE
Transaction Date:
Sunday, 11/23/
Posted Date:
Monday, 11/24/
Details:
Subscriptions
Appears on your statement as:
*** MAGAZINE ###-###-#### NY US
I contacted *** magazine directly and was told that the subscription was entered through the Synapse magazine agency
We
are sorry to learn that you wish to cancel your subscriptionOur records
indicate that your subscription was entered through SYNAPSE GROUP INC, a
magazine agencyPlease contact the agency directly with your request to
cancel, so you may settle your contract with themThey can be reached at
###-###-####. In the meantime, we will suspend deliverySince our
mailing lists are prepared in advance, you will receive a few more copies
before delivery stops. Please accept these with our compliments
You
may receive an email invitation to complete a very short survey to provide
feedback for how your issue was handled. We welcome the opportunity to
serve you better and your feedback will help our efforts to continuously
improve our quality of serviceAny feedback from you will be highly appreciated
I look forward to assisting you in the futureUntil then, please have a
wonderful day!
We
appreciate this opportunity to be of service
*** *** ***
***
###-###-####
The phone number was ###-###-#### on the original 'pending' charge but the once the charge cleared, it changed to *** Magazine, as aboveThe account number with *** was***-***-*** The subscription ID with Synapse was ***
Sincerely,
*** ***

Revdex.com:In regards to *** *** statement that I accepted their "Promotional Offer online when I went to renew a year subscriptions an EXTREME stretch of the truth. Upon further research, I did renew my *** subscription online on August 29th, 2014, in the amount of $12.00. Synapse's definition of a "Promotion Offer" is a well disguised Oprogram that they use as a legal loop hole, while posing as an order processing vendor. Their so-called “cancellation policy” to notify them if the customer wishes to term the program, is sleazy and of questionable business practice. Especially since none of us as customers, are even aware we have been enrolled. Why would I agree to renewal program that charges $41.00, twice the amount of my original subscription charge?
The business practices of this company are unethical. Resorting to dishonesty and deception that borders to the point of being illegal, all of which have apparently been extensively documented throughout the years. That, MrK***, is the only thing I am assured of.
Since the $which was erroneous deducted from my account has been refunded to me in a timely manner, I am allowing the response made by the business in reference to complaint ID ***, to be a resolution and somewhat satisfactory to meSincerely, *** ***

December
size="3">,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We
genuinely regret the inconvenience that Mr*** experienced regarding his
magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order
for ***,
*** and ***, when he
accepted our promotional offer, which was presented by *** after he had
completed a survey following an online purchaseThis offer allowed him to
receive the first days of his subscriptions risk freeThe offer also
provided that his subscriptions would automatically continue following the
initial term and that the same credit card would be charged if he did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from Mr*** that he
wished to cancel his subscriptions at the end of his first term, the annual
charges were posted to his account.
On November 21, 2006, Mr*** contacted our automated
customer service line and cancelled his subscription to ***, generating a full refund to his account in the amount of $
Mr*** contacted our automated customer service line again
on November 10, and cancelled his subscription to ***, generating a full refund in the amount of $to his account
On November 23, 2015, Mr*** contacted our customer service
center and cancelled his subscription to ***,
generating
a refund to his account reflecting the value of unserved issues in the amount
of $
Upon receipt of your correspondence, on November 24,
2015, we processed a refund for the remaining balance for Mr***’s subscription
to *** in the amount of $589.13,
which includes all of the previous year’s chargesIt should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions
have been cancelledAlso, Mr*** may continue to receive one or two
more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

September 18, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order for *** & ***, when he accepted our promotional offer, which was presented by *** *** This offer allowed him to receive the first term of issues for $for each subscriptionThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged monthly if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from *** *** that he wished to cancel his subscription at the end of his first term, the monthly charges were posted to his account Upon receipt of your correspondence, we cancelled *** ***’s subscription to *** & ***, generating a full refund in the amount of $to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. *** *** can be assured that his subscription has been cancelled and all charges have been refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments. In addition, we added *** *** to our purged customer listWe have also requested to have *** ***’s name be removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service