CottageCare

February 16, 2016

size="3">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. Shea:    
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that we received an order
in the name of [redacted] for [redacted], when he accepted our promotional
offer, which was presented by Bizrate after he had completed a survey following
an online purchase. This offer allowed him to receive the first term of his magazine
selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
On February, 9, 2016, Mr. [redacted] contacted our
automated customer service line and placed his subscriptions to [redacted]
on “do not renew” status. This would allow him to continue receiving the
remaining issues in his current paid term, however, at the end of his term his
subscriptions would not renew, nor would he be charged any renewal fees.
Upon receipt of your correspondence on February 11, 2016, we
cancelled [redacted] subscriptions to [redacted], generating a full refund in the
amount charged of $8.00 to his account. It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions
have been cancelled and all charges refunded to his account.  Also, Mr. [redacted] may continue to receive one
or two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I don't know that it will help to dispute the facts presented by the company, but I know that when I accepted the offer of the subscriptions with a nominal fee of $2 per subscription, I made a call to clarify the terms and my notes said "authorized $2 per subscription. Will receive notice of renewal.  No automatic renewal charge."      I am quite certain that I received no notice of renewal as they said I did, because I would have responded with a cancellation.  In any case, a business practice whereby "we now have your credit card information and we can and will continue to put charges on it unless you tell us not to" is simply not ethical!!
I am satisfied that I have received a full refund, but I am sorry to know that this company (and others) will continue to scam customers, most of whom probably are not paying attention like I was.    I will never respond to a [redacted] survey again and I will definitely never fall for the "free magazine subsciption" offer again.
Sincerely, [redacted]

February 16, 2015
 
 
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed three orders with our company when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase.  The first order was placed for [redacted], and [redacted]. The second order was placed for [redacted] and [redacted]. Both offers allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The third order was placed for [redacted] and [redacted]. This offer allowed her to receive the first 180 days of her subscription risk free. The offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On August 22, 2014, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] and [redacted]. Please note, [redacted] was not charged for these subscriptions.
[redacted] contacted our customer service center again on February 1, 2015, and cancelled her subscriptions to [redacted], and [redacted], generating a refund in the amount of $93.34 to her account.
Upon receipt of your correspondence, on February 13, 2015, we issued a refund for the remaining balance on [redacted] subscriptions totaling $2.66. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
[redacted]
Manager, Customer Service

February 27, 2017     [redacted]
[redacted]
  Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted]l placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.    When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.   On February 16, 2017, [redacted] contacted our customer service center and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $40.62 to her account.   Upon receipt of your correspondence on February 18, 2017, we issued the remaining balance on [redacted] subscription to [redacted], totaling $3.38. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that her subscription has been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

December 5, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Our records show that [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.   On October 16, 2017, [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew, nor would she be charged for any renewal fees.   [redacted] contacted our automated customer service line again on November 11, 2017, and placed her subscription to [redacted] on “do not renew” status.   We apologize for the unsatisfactory experience [redacted] has had. For the inconvenience, we have issued a full refund for her subscriptions back to her account in the amount of $4.00. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded to her account.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  She may keep these with our compliments.  In addition, we added [redacted] to our purged customer list. We have also requested to have [redacted]’ name be removed from our promotional mailing lists.   Further, Synapse does not engage in outbound telemarketing. It is our policy to never initiate calls to consumers regarding the magazine subscriptions ordered through our company, although we will return customer service calls as warranted. In this case, we have no record in our files that any calls have been made to the aforementioned numbers.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted]i Manager, Customer Service

May 9, 2017     [redacted]
[redacted]


[redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] ordered [redacted], when she accepted our promotional offer, which was presented online by [redacted] The offer allowed her to choose up to three titles from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. Upon receipt of your correspondence, on May 4, 2017, we cancelled [redacted] subscriptions to [redacted] and [redacted] generating a full refund in amount of $68.00.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that all of her subscriptions have been cancelled and all charges refunded to her account.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

February 23, 2018     [redacted] Complaint Consultant Revdex.com  29 Berlin Road Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear Ms. [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that Ms. [redacted] placed an order for [redacted], [redacted], and [redacted], when she accepted our promotional offer, which was presented by Magazine Discount Center.  This offer allowed her to receive the first 90 days of her subscriptions risk free. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. We regret that due to a system issue, orders were placed using the billing address as the shipping address. We are aware of this issue and we are expecting all orders to be corrected by the end of next week. Please be assured the gift recipient will still receive their full term of issues. If Ms. [redacted] can please provide us with the correct name and address for each of her magazines, we can be sure this will be rectified along with compensation for the inconvenience. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

August 8, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
            Re:      Complaint Case #: [redacted]


 


 


                       Consumer:  [redacted]
Dear [redacted]n:   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
We do apologize, however, our billing systems confirmed that [redacted]’ refunds were issued to her account.  For the inconvenience, we have issued another refund in the amount of $14.00 to be processed to her account.  Although the credit will be posted to her account within 72 hours, issuers ask us to advise customers the refund might not appear on their written statement for one to two billing cycles.
This is not a usual occurrence for customers not to receive refunds once they have been processed and we understand [redacted]’ frustration, therefore we have issued another refund in the amount of $17.50 for the previous year’s charge back to her account. She may provide her bank with the following reference numbers to confirm that our refunds were processed. ([redacted] and [redacted])


 


If [redacted] is still not showing the refunds posted to her account, I would request that she please contact me directly at ###-###-####.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.
Sincerely yours,
[redacted]
Manager, Customer Service

December 30, 2015
Roman">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions,
and have attempted to resolve his concerns.
Our
records show that Mr. [redacted] placed an order for [redacted] when he accepted our
promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchase. This offer allowed him to receive the
first term of his magazine selections for a nominal fee of $2.00 for each
subscription.  The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Mr.
[redacted] that he wished to cancel his
subscriptions at the end of his first term, the subscription charges were
posted to his account.
On December 25, 2015, Mr. [redacted] contacted our customer service center via our online
website and placed his subscriptions to [redacted] and [redacted] on “do not renew”
status. This would allow him to continue receiving the issues in his current
term, however at the end of the term, his subscriptions would not renew nor
would he be charged for any renewal fees.
Upon receipt of your correspondence on July 16, 2015, we cancelled
Mr. [redacted]’s
subscriptions to [redacted] generating a full refund in the amount charged of $219.00
to his account, which includes the previous years’ charges. It should be noted
that banks direct us to ask customers to allow one to two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle.
Mr.
[redacted] can be assured that his subscriptions
have been cancelled and all charges have been refunded. Also, Mr. [redacted] may continue to receive one
or two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments. In addition, we added Mr. [redacted] to our purged customer list. We
have also requested to have Mr. [redacted]’s name be removed from our promotional
mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 31, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.    When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account.   On July 21, 2015, we received notification from [redacted]’s credit card company that she disputed the charge for her subscription to [redacted], resulting in her subscription being cancelled and a refund in the amount of $62.77 being processed to her account.     We received another notification from [redacted]’s credit card company on August 22, 2017 that she disputed the charge for her subscription to [redacted], resulting in her subscription being cancelled.   Upon receipt of your correspondence and learning that [redacted] does wish to continue her subscription [redacted], we took the liberty of contacting the publisher and were informed that [redacted] has a subscription directly with them that was placed in April 2017. For the inconvenience [redacted] has experienced with her subscription, we have placed a complimentary order for [redacted] on her behalf. Her subscription is set to expire with the September 16, 2019 issue. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

January 26, 2016

size="3">
[redacted]
[redacted]
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an
order for [redacted] when she accepted our
promotional offer, which was presented by Bizrate after she had completed a
survey following an online purchase. This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each
subscription. The offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the
end of her first term, the annual charges were posted to her account.
On August 31, 2015, we received notification from [redacted]’s credit card company that she disputed the charges for her
subscription to [redacted] resulting in
her subscription being cancelled and a full refund in the amount of $68.00 being
processed to her account.
[redacted] contacted our customer service
center via our online website on December 18, 2015, and placed her subscription
to [redacted], on “do not renew” status.  This would allow her to continue receiving
the issues in her current paid term; however no renewal would be processed.
Upon receipt of your correspondence, on January 21,
2016, we cancelled [redacted]’s subscription to [redacted] generating a full refund in the amount of $81.00, which
includes the previous year’s refund. In addition, we processed a refund for the
remaining balance of [redacted]’s subscription to
Time totaling $2.00. It should be
noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
[redacted] can be assured that all of her
subscriptions have been cancelled and all charges refunded to her account.  Also, [redacted] may continue to receive one or two more issues of
her magazine since it was in process at the time of cancellation. She may keep
these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

September 3, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records
show that [redacted] placed an order for [redacted], [redacted], [redacted] and
[redacted], when she accepted our promotional offer, which was
presented by [redacted] after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel. 
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge. 
 
Due to a processing error, the renewals of [redacted]’s
subscriptions were processed prematurely.  We apologize for the
inconvenience and have refunded [redacted]’s account in the total amount of $67.50.
It should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all
charges refunded to her account.  Also, [redacted] may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with
our compliments.
 
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ([redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:When I called on March 19 to cancel the four renewals that were on my credit card, the automated system told me that my subscription had been cancelled and that I would receive a pro-rated refund.  It never said that the current billed subscription was still in effect and that I was cancelling FUTURE renewals.  I"m not sure what $24.62 was refunded to my account.  I asked for the $25.00 non-payment fee and $1.84 in interest charges to be refunded....so I"m at a total loss about $24.62.  However I will say that nobody that I spoke with ever told me anything about this.  I was told that the $151.00 (the fee for the four subscription renewals) was refunded to my account, which I did confirm with my credit card company....but nobody that I spoke with, no customer service representative, no manager, no business department representative....NOBODY told me anything about any refunds other than the $151.00.  Another example of the poor customer service I received.I also am surprised at this information because I spoke with THREE managers....two from the regular customer service number and one from the business services department.  All three of them said they had thoroughly reviewed my file and that my requests to get my fees refunded were all denied.  Why on earth would they continue to tell me that Synapse doesn't refund late fees and they couldn't help me, if the process had begun to refund my late fee....if that is what the $24.62 is supposed to represent?  When I spoke to a manager on May 6, he explicitly told me that Synapse's policies specifically prohibit the refunding of late payment fees, so he told me to contact the credit card company and ask them to waive the late payment fee and interest since the refund had been issued and processed.  I did call the credit card company who removed the charges.  Yet three managers thoroughly reviewed my file and told me information that is in direct conflict with what I'm now being told is in my file??  They all told me Synapse doesn't refund late fees even though Synapse had begun the process to refund my late fee??I also find it interesting that when I called and spoke to various representatives, I was told by two representatives that according to the terms of my subscriptions I had to cancel online since that was how I purchased the original subscriptions.  However, I see in this written correspondence that Mr.  [redacted] says I had to call to cancel my subscriptions.  This further demonstrates the inconsistencies I repeatedly heard from the different customer service representatives I spoke with.All this demonstrates what to me is a remarkable lack of consistency on behalf of Synapse.  As a customer, it all feels like lies and deceit. 
Sincerely,
[redacted]

black; font-family: "Arial","sans-serif";">





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order
for [redacted] following a purchase she made at a [redacted] store. The offer allowed her to choose from a selection of
magazines and receive the first 60 days of a 14-month subscription without
charge.  After the trial period,
her subscriptions would continue automatically and be charged to the same
credit card used for her [redacted] transaction, unless she called our toll-free customer service
number to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our toll-free
customer service number, which is provided on our renewal notice and also on
the customer’s billing statement with each charge. 
[redacted] sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keep. Customers are also informed that the credit or
debit card number provided for their purchase will be forwarded to us for
processing the magazine orders.
On February 19, 2016, Ms. McNamara contacted our
customer service center and cancelled her subscriptions to [redacted], generating a full refund in the total amount of $138.50 to her account.
Upon receipt of your correspondence on February 25,
2016, we issued the remaining refund for her subscriptions to [redacted] in the amount of $230.00, which is for the previous year’s charges. It
should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
[redacted] can be assured that her subscriptions have been
cancelled and all charges have been refunded. 
Also, [redacted] may continue to receive one or two more issues of her
magazines since they were in process at the time of cancellation.  She may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We
have also requested
to have [redacted] name be removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Slick business trying to con people out of charges without permission and any notification of doing so

November 5, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that Mr. [redacted] placed an
order for [redacted],
[redacted], [redacted] and [redacted], when he accepted our
promotional offer, which was presented by [redacted] after he had completed a
survey following an online purchase. This offer allowed him to receive the
first term of his magazine selections for a nominal fee of $2.00 for each
subscription.  The offer also provided that his subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if he did not call us to cancel. In addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge. 
When we did not hear from Mr. [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account.
On November 2, 2015, Mr. [redacted] contacted our
customer service center via our online website and placed his subscription to [redacted], [redacted] and [redacted] on “do not renew”
status. This would allow him to continue receiving the remaining issues in his
current paid term, however, at the end of his term his subscriptions would not
renew, nor would he be charged any renewal fees.  During that same inquiry, Mr. [redacted] cancelled
his subscription to [redacted], generating
a full refund in the total amount of $37.00 to his account.
Upon receipt of your correspondence, on November 3,
2015, we cancelled Mr. [redacted]’s subscriptions to [redacted], [redacted], and [redacted] generating a
full refund in the amount of $249.00 to his account, which includes the
previous year’s charges. It should be noted, however, that banks direct us to
ask customers to allow one or two billing statements for written confirmation
of the refund to appear, depending on their billing cycle. 
Mr. [redacted] can be assured that his subscriptions have been
cancelled.  Also, Mr. [redacted] may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation.  He
may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 2, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]      I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.    On May 4, 2017, we could not obtain authorization on [redacted]’s credit card for her subscription [redacted], which resulted in her order being cancelled.   [redacted] contacted our customer service center on September 23, 2017, and cancelled her subscriptions to [redacted] and [redacted], generating a full refund in the amount of $60.00 to her account.   Upon receipt of your correspondence, we issued the remaining refund for her balance on her subscriptions in the total amount of $60.00. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. We sincerely regret that [redacted] experienced any difficulty cancelling her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Complaint: [redacted]I am rejecting this response because:I have only seen words but no action in regards to resolving!
I have an email from Feb. 16, 2015 reading that my account was credited. According to [redacted] agent in the fraud and investigation department, names provided upon request, no credit deposited until late Feb 17, 2015. I emailed stating so. However, on Feb 18, 2015 I spoke to a supervisor stating that the agent was "reading that a claim was submitted," but no credit to account! At time of writing this response still not credited to account, only a claim on my part.
So no credit of reimbursement, these are only words from this company, no actions.
In regards to overdraft, yes an offer to fax my bank statements, no offer of blacking out personal information, yet another non truth, and I WILL NOT fax my personal banking info blacked out or not to this company who is based upon deceiving consumers! In their records they can see they "forced" transaction three (3) times electronically therefore causing an overdraft charge of $35.00 three (3) times. That should sufficient evidence for an overdraft fee to be credited back to my account!
In regards to the "complimentary" magazines, no thank you!!! According to reviews from other consumers that has endured the same frustration as I, they never even received magazines. So in my opinion this is just more rhetoric that has no substance nor action.
At this point of being just lied to I have filed a small claims in [redacted] and a friend in [redacted] is serving the company today! 
Sincerely,[redacted]

Re:      Complaint Case #: [redacted]




...


                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order
for [redacted] following a purchase she made at a [redacted] store. The offer allowed her to choose from a selection of
magazines and receive the first 60 days of a 14-month subscription without
charge.  After the trial period,
her subscriptions would continue automatically and be charged to the same
credit card used for her [redacted] transaction, unless she called our toll-free customer service
number to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our toll-free
customer service number, which is provided on our renewal notice and also on
the customer’s billing statement with each charge. 
[redacted] sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keep. Customers are also informed that the credit or
debit card number provided for their purchase will be forwarded to us for
processing the magazine orders.
On February 19, 2016, Ms. McNamara contacted our
customer service center and cancelled her subscriptions to [redacted], generating a full refund in the total amount of $138.50 to her account.
Upon receipt of your correspondence on February 25,
2016, we issued the remaining refund for her subscriptions to [redacted] in the amount of $230.00, which is for the previous year’s charges. It
should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
[redacted] can be assured that her subscriptions have been
cancelled and all charges have been refunded. 
Also, [redacted] may continue to receive one or two more issues of her
magazines since they were in process at the time of cancellation.  She may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We
have also requested
to have [redacted] name be removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

December 22, 2015
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:    
I
write in response to the inquiry registered with your office by consumer Richard
[redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns.
The offer was first presented to Mr. [redacted] via a pop
up window, which stated he could claim a value of up to $100.00 when he
completes a survey.  Once he clicked on
this pop up window he was brought to the Bizrate survey page. It is stated at
the top of the page that “as a thank you for completing the survey regarding
your shopping experience, you will receive a thank you valued at up to $100.00
– up to four of your favorite magazines…”
After completing the short survey, additional
information about the magazine offer is provided by the submit button,
including that this offer allows customers to receive the first term of
their magazine selections for a one time nominal fee of $2.00 for each
subscription.
We sincerely regret that Mr. [redacted] was unhappy with his experience
with our company. Synapse take great strides to ensure that our marketing
practices comply with all applicable laws and industry guidelines and, in many
instances, seek to exceed such requirements.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service