CottageCare

October 26, 2016     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted]r ordered [redacted] when she accepted our promotional offer, which was presented by The Active Network, Inc.  The offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.   On October 21, 2016, [redacted] contacted our customer service center and cancelled her subscription to [redacted] generating a full refund in the amount of $24.00 to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.    Upon receipt of your correspondence, on October 21, 2016, we cancelled [redacted] subscriptions to [redacted], please note her account was not charged these subscriptions.   [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

March 17, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] placed an order for [redacted] through our program when he accepted our promotional offer, which was presented by [redacted].  The offer allowed him to receive one term of his magazine selections for a points paid subscription.
 
On February 7, 2015, Mr. [redacted] contacted our customer service center via our online website and stated he had not received any issues for [redacted]. We took the liberty of contacting the publisher and they confirmed there were no delivery problems. His subscription was extended for the missed issues.
 
Mr. [redacted] contacted our customer service center via our online website again, on March 7, 2015, and requested to cancel his subscription to [redacted].  Mr. [redacted] was advised [redacted] policy does not allow a refund of customer’s miles.
Upon receipt of your correspondence on March 16, 2015, we took the liberty of contacting [redacted] and requested to have Mr. [redacted]’s account reimbursed for the 1,900 miles. They have honored our request and refunded 1,900 miles to his account. It should be noted that [redacted] direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account.
For the inconvenience, we have placed a complimentary order for The Economist. The publisher has confirmed Mr. [redacted]’s first issue will be the March 28, 2015 issue.
 
We apologize for the unsatisfactory experience Mr. [redacted] had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because: they are mislead the customer.  The come-on is $100 value for free... with no mention of any cost.I appreciate your attempts to mediate, but I am convinced they design the approach to include a come-on, and then a cost at the back end.  Does the approach remind you of automobile dealers?  It does me.
Sincerely,
[redacted]

October 9, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]      I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted] and [redacted], following a purchase he made at a [redacted] store. The offer allowed him to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without being charged.  After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his T[redacted] transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to remind him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.   [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.  On November 15, 2016, [redacted] contacted our automated customer service line and cancelled his subscription to [redacted]. Please note that [redacted]’s account was not charged for this subscription. [redacted] contacted our automated customer service line again on January 10, 2017 and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees.   Upon receipt of your correspondence on October 2, 2017, we issued a full refund for his subscription to [redacted] in the amount of $17.50. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded to his account.  Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the [redacted] of cancellation. He may keep these with our compliments. We have also added [redacted] to our purged customer list. We have also requested to have [redacted]’s name to be removed from our promotional mailing lists. We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.  Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

July 2, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns.
 
Our records indicate that Ms.
[redacted] placed an order for [redacted], when she accepted our promotional offer
after making a purchase at an Avenue store. The offer
allowed her to receive the first 90 days of a 15-month magazine subscription at
no cost.  The offer also provided that
her subscriptions would automatically continue following the initial term and that the same credit card
would be charged semi-annually if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge. 
 
Avenue
sales associates are instructed to inform
customers of the terms of the offer and provide them with a copy of the
brochure to keep. Customers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders. 
 
On March 5, 2013, Ms. [redacted] contacted our automated customer service line and
cancelled her subscriptions to [redacted], generating
a refund in the total amount of
$33.06 to her account.  During this
inquiry, Ms. [redacted] also accepted a new offer to
receive [redacted] at
a low promotional rate of $2.00 for 5 issues and a new offer to receive [redacted] at a low
promotional rate of $2.00 for 6 issues.  Following
the promotional term, her subscriptions would continue and the same terms and
conditions would follow as the original order.
That same day, Ms. [redacted] placed her subscription to [redacted] on “do not renew” status. This would allow her to
continue receiving the remaining issues in her current term, however, at the
end of her term the subscription would not renew, nor would she be charged any
renewal fees.
On September 17, 2013, Ms. [redacted] contacted our automated customer service line and
cancelled her subscriptions to [redacted], generating a refund reflecting
the value of unserved issues in the total amount of $63.58 to her account.  During this inquiry, Ms. [redacted] also accepted a new offer to receive [redacted] at a low
promotional rate of $2.00 for 5 issues.
On April 9, 2014, Ms. [redacted] contacted our automated customer service line again and
cancelled her subscription to [redacted], generating a refund reflecting
the value of unserved issues in the total amount of $33.30 to her account.  During this inquiry, Ms. [redacted] also accepted a new offer to receive [redacted] at a low promotional
rate of $2.00 for 10 issues.
Ms. [redacted] contacted our customer service
center on May 14, 2015, and cancelled her subscription to [redacted], generating a refund reflecting
the value of unserved issues in the total amount of $36.10 to her account.
On May 15, 2015, Ms. [redacted] contacted our customer
service center and requested the remaining balance on her subscription to [redacted]. In response,
we issued the remaining refund in the amount of $4.10 back to her account.  That same day, Ms. [redacted] also requested the
reimbursement of her overdraft fees. Although it is not our standard practice
to reimbursement these fees, we have honored her request and processed a refund
in the amount of $70.00 to her account. It
should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
 
Ms. [redacted] can be assured that
her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive
one or two more issues of her magazines since they were in process at the time
of cancellation.  She may keep these with
our compliments.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

February 25, 2015
style='FONT-FAMILY: "Arial", "sans-serif"; COLOR: black'> 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed three orders with our company.  The first order was presented by [redacted] and the order was placed for [redacted]. This offer allowed her to receive one term of her magazine selections for a points paid subscription.
The second order was presented by [redacted] and the order was placed for [redacted] and [redacted]. This offer allowed her to receive the first year of issues for $2.00 per title. This offer also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel.
 
The third order was presented by [redacted] and the order was placed for [redacted]. This offer allowed her to receive one term of her magazine selections for a points paid subscription.
On December 31, 2014, [redacted] contacted our service center via our online website and requested the digital version for her subscriptions to Bloomberg Businessweek, The Wall Street Journal and The Atlantic. We have confirmed her order placed through [redacted] is for the digital version. We cancelled her other subscription for [redacted] that was placed through [redacted]. Please note her account was not charged.  
In addition, we cancelled her subscription for [redacted]. Please note her account was not charged. At this time, The Atlantic magazine is for print only and is not available digitally through our program. 
 
On December 31, 2014, [redacted] contacted our customer service center and requested to cancel her subscription to [redacted]. Her request was honored and we took the liberty of contacting [redacted] and requested to have [redacted] account reimbursed for the 2700 miles. They have honored our request and her miles have been added back into her account.
Upon receipt of your correspondence on February 25, 2015, we placed a new order for [redacted] for the print and digital version for a total of 2700 points. [redacted] should begin to receive her subscription in four to twelve weeks.
 
We apologize for the unsatisfactory experience [redacted] had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
[redacted]
Manager, Customer Service
 %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
For the record, I never received a renewal notice or reminder for any of the magazines. Whereas, I can understand how they may have neglected to send one renewal notice or reminder, but for more than one not being sent shows and tells me they never meant to send a renewal alert or reminder for any of the subscriptions. The saying goes, its easier to ask for forgiveness than permission. They will more than likely continue their underhanded business practice.
Sincerely,
[redacted]

July 20, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our
records show Ms. [redacted] placed an order for [redacted] following a
purchase she made at a [redacted] store. The offer allowed her to choose from a
selection of magazines and receive the first 90 days of a 15-month subscription
without being charged.  After the trial
period, her subscriptions would continue automatically and she would be charged
semi-annually to the same credit card used for her [redacted] transaction,
unless she called our toll-free customer service number to cancel.  Prior to any billing event, a notice would be
mailed to her reminding her of the upcoming billing, the amount that would be
charged and the date by which to cancel to avoid being charged. [redacted] sales
associates are instructed to inform customers of the terms of the offer and
provide them with a copy of the brochure to keep. 
When we
did not hear from Ms. [redacted] that she wished to cancel her subscriptions at
the end of her trial period, the semi-annual subscription charges were posted
to her account.
 
On December 11, 2014, we received notification from Ms. [redacted] credit card company that she disputed the charges for her subscriptions
to [redacted], resulting in her subscriptions
being cancelled and a full refund in the amount of $103.01 being processed to
her account.
Ms. [redacted] can be assured that her subscriptions have been cancelled and all
charges have been refunded.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazine
since they were in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ([redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

August 4, 2015

size="3">
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our
records show that Ms. [redacted] placed
an order for [redacted], when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
 
On July 23, 2015, Ms. [redacted] contacted our automated service center and
cancelled her subscription to [redacted], generating a refund reflecting the value of unserved
issues in the amount of $116.43 to her account.
 
That same day, Ms. [redacted] contacted our customer service center and
cancelled her subscriptions to [redacted], generating a full refund in the amount of $105.00 to
her account.
 
Upon receipt of your correspondence on July 30,
2015, we issued the remaining balance on Ms. [redacted]’ subscription to [redacted], totaling $4.57.
 
Regarding
reimbursement of overdraft fees, although it is not our standard practice, we
have honored her request and processed a refund in the amount of $87.00 back to
her account. We have checked our billing system and have confirmed that Ms.
[redacted]’ refund was issued to her account. She may provide her bank with the
following reference number to confirm that our refund was processed ([redacted]).
Ms. [redacted] can
be assured that her subscriptions have been cancelled and the renewal charges
have been refunded.  Also, Ms. [redacted] may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellation.  She
may keep these with our compliments.
Please be assured that customer
satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

This is a very deceptive program. I never received any notification of upcoming renewals until recently. I did receive one from one of the magazines which did say If you don't respond we will continue! This is totally NOT the way subscriptions USUALLY work! You generally have to subscribe again for renewal. They also have your debit info and continue to charge it. Discount!! That is a joke! Charge every 6 months for a one year subscription which turns out to be $46 for a year of magazines! Where is the discount! I DID return the DO NOT RENEW letter along with a personal letter stating the same and that magazine was STILL renewed using my card. That was NOT an authorized purchase!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution is satisfactory to me. Although part of the resolution is still pending, I should be able to directly contact the business with the information they gave me to resolve future issues.
Sincerely,
[redacted]

March 30, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
Mr. [redacted] contacted our automated customer service line on March 23, 2015, and placed his subscription to [redacted] on “do not renew” status.  This would allow him to continue receiving the remaining issues in his current paid term, however, at the end of his term his subscription would not renew, nor would he be charged any renewal fees.
During the same inquiry, Mr. [redacted] accepted a “more time” offer that was extended for his subscription to [redacted]. This would allow him to continue to receive his subscription for an additional two months.  If, at the end of that period, he decided to cancel the subscription, he would still be entitled to receive a full refund of the renewal charge.
On March 26, 2015, Mr. [redacted] contacted our automated customer service line again and cancelled his subscriptions to [redacted] and [redacted], generating a refund in the amount of $67.60 to his account.
Upon receipt of your correspondence, we cancelled Mr. [redacted] subscriptions to [redacted] and [redacted], generating a full refund in the amount of $75.00 to his account.  In addition, we issued the remaining refund for his balance on his subscriptions in the amount of $3.40. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been cancelled.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

November 9, 2016     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
  Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. The offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.   When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.   On November 2, 2016, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] generating a refund reflecting the value of unserved issues in the amount of $127.67 to her account.   Upon receipt of your correspondence, on November 4, 2016, we issued the remaining balance on [redacted] subscriptions in the amount of $21.33. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that her subscriptions have been cancelled and the renewal charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service   Tell us why here...

March 17, 2016
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
Dear [redacted]   
I write in response to the
inquiry registered with your office by consumer [redacted] We
genuinely regret the inconvenience that [redacted] experienced regarding his
magazine subscriptions, and have attempted to resolve his
concerns.
Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by Bizrate after he
had completed a survey following an online purchase. The first order was placed
for [redacted]. This offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The
second order was for [redacted] This offer
allowed him to receive the first 180 days of his subscription risk free. These
offers provided that his subscriptions would automatically continue following
the initial term and that the same credit card would be charged if he did not
call us to cancel.  In addition, it is
our policy that customers who wish to cancel may do so at any time by calling
our toll-free customer service number, which is provided on our renewal notice
and also on the customer’s billing statement with each charge.
On March 3, 2016, [redacted] contacted our customer service
center and cancelled his subscription to [redacted] generating
a full refund in the amount of $24.00 to his account.
Upon receipt of your correspondence on March 15,
2016, we cancelled [redacted] subscriptions to [redacted], [redacted], generating a full refund in the amount of $153.37 to his
account.  It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions
have been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were
in process at the time of cancellation. 
He may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

August 8, 2016     [redacted]
[redacted]
    Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account.   On December 13, 2015, [redacted] contacted our automated customer service line on and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current term, however her subscription would not renew, nor would she be charged any renewal fees. [redacted] contacted our customer service center and cancelled her subscription to [redacted] generating a refund to her account reflecting the value of unserved issues in the total amount of $9.33.   Upon receipt of your correspondence, on August 3, 2016, we issued the remaining refund for [redacted] subscription in the total amount of $18.67. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that her subscription has been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     Tell us why here...

July
29, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer
[redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our
records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase. Unfortunately, her order was unable
to be processed due to missing or invalid payment information, resulting in her
subscriptions being cancelled.
If Ms. [redacted] would like to place a new order, she may
contact our customer service center directly at [redacted]. One of our
representatives will be happy to assist her.
 
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

August 22, 2016  
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
    Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   On April 26, 2016, [redacted] contacted our customer service center and requested to update the inmate number for her subscriptions to [redacted] Her request was honored and we updated our systems with the correct information.   Our company received a file directly from the publisher on May 23, 2016 updating the gift recipient’s name for [redacted]’s subscriptions to [redacted] and [redacted]   On August 14, 2016, [redacted] contacted our customer service center and confirmed the name on the account was incorrect. Once we were made aware of the incorrect name used, the necessary changes were made. We apologize for the error on her account as this is not a usual occurrence.    Upon receipt of your correspondence on August 17, 2016, we took the liberty of contacting the publishers and requested all of [redacted]’s subscriptions be extended for the missed issues. The publishers have honored our requests and the new expire dates will be printed on the mailing labels.   If [redacted]’s gift recipient still does not receive any issues to his subscriptions, I would request that [redacted] contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     Tell us why here...

September 21, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
The offer was first presented to Mr. [redacted] via a pop
up window, which stated he could claim a value of up to $100.00 when he
completes a survey.  Once he clicked on
this pop up window, he was brought to the [redacted] survey page.  It is stated at the top of the page that “as
a thank you for completing the survey regarding your shopping experience, you
will receive a thank you valued at up to $100.00 – up to four of your favorite
magazines…”
 
After completing the short survey, additional
information about the magazine offer is provided by the submit button,
including that this offer allows customers to receive the first term of
their magazine selections for a one time nominal fee of $2.00 for each
subscription.
 
As a one-time courtesy, if
Mr. [redacted] can confirm which magazine subscriptions he would like to order, we
will place a complimentary order for him immediately.
 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service











10/2/2015






Complaint

I discovered an UNAUTHORIZED charge on my credit card statement to Synapse Group for a magazine subscription. I called on 9-18-15 to have this reversed. The girl said it was done. I looked the next day, still on there. I called again. The man confirmed it had not been reversed. He guaranteed it...

would be done on 9-19-15. I asked for an email confirmation immediately and he said it would take 5 days. TOTALLY UNACCEPTABLE. Today is 9-21-15 and it still it not done. I WANT THIS REFUND PROCESSED AND EMAIL CONFIRMATION SENT TO ME IMMEDIATELY.







Desired Resolution

I WANT THIS MONEY REFUNDED TO ME IMMEDIATELY.

Consumer Business Dialog

December 15, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
Prior to the renewal, Ms. [redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found that this postcard was mailed to her on September 28, 2014. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
Upon receipt of your correspondence on December 9, 2014, we cancelled Ms. [redacted]’s subscriptions to [redacted], and [redacted], generating a full refund in the amount of $120.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. 
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:If you read the other 500 complaints here on Revdex.com, they all have the same message that they did not receive a renewal notice.  The company blames it on US mail problems, but undoubtedly, those notices were never sent.  Any company that automatically renews without making it very clear to the consumer is a scam business.Yes, the $39 charge on the card account was cancelled, and yes, it seems that all future subscription were cancelled as well.  This company did not make it easy to cancel, especially with their convoluted questions.However, I requested a $200 fee for my time wasted on this event, that has not been paid.  I also requested a public apology to all of their "customers" who have been violated by their scam.  I see no indication of a public apology in their response.  I also requested that they change their business model and do not automatically renew, and charge "customer's" accounts.  I so no such indication of a change in their business model.  For these reasons, I reject their response and the Revdex.com should remove their A+ rating, and give them the F that they deserve.I also requested, of Revdex.com, that they remove this company's A+ rating.  I see no indication of Revdex.com removing their rating, and I suspect it is because Synapse is paying Revdex.com for this rating.  So much for the value of an A+ rating from the Revdex.com.  However, one thing is true.  If synapse did not have the A+ rating posted on their webpage, I would never had any way to find out about such complaints except for the massive amount of complaints out on the web anyway.  The Revdex.com does make it easier to find, and file, formal complaints and a way to respond to such complaints.  In this way, Synapse is really only hurting themselves by collaborating with Revdex.com.  So, I guess I appreciate that they do collaborate with the Revdex.com and provide this sounding board.   However, the Revdex.com should be somewhat ashamed of themselves, because, back in the day, an A+ rating really did mean something.
Sincerely,
[redacted]