CottageCare

November 18, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
Prior to the renewal, [redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found that [redacted] renewal postcard was mailed to her on July 26, 2014. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.
On October 28, 2014, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted], on “do not renew” status. This would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew, nor would she be charged for any renewal fees.
Upon receipt of your correspondence, on November 14, 2014, we cancelled [redacted]’s subscriptions to [redacted], generating a full refund in amount of $172.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
We sincerely regret that [redacted] experienced any difficulty using our automated customer service system.  The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

March 17, 2017     [redacted]
[redacted]     Re: Complaint Case #[redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for[redacted], when she accepted our promotional offer, which was presented by [redacted].  This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. Upon receipt of your correspondence on March 11, 2017, we cancelled Ms. Ponraj’s subscriptions to [redacted] and [redacted] generating a full refund of $196.00 to her account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

December 9, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
The offer was first presented to Mr. [redacted] via a pop
up window, which stated he could claim a value of up to $100.00 when he
completes a survey.  Once he clicked on
this pop up window he was brought to the [redacted] survey page. It is stated at
the top of the page that “as a thank you for completing the survey regarding
your shopping experience, you will receive a thank you valued at up to $100.00
– up to four of your favorite magazines…”
After completing the short survey, additional
information about the magazine offer is provided by the submit button,
including that this offer allows customers to receive the first term of
their magazine selections for a one time nominal fee of $2.00 for each
subscription.
It is never our intention to mislead our customers and we
sincerely regret that Mr. [redacted] was unhappy with his experience.  Synapse takes great pride in its promotional
materials and believes that they impart to the consumer all information
necessary to make an informed purchasing decision.  We also take great strides to ensure that our
marketing practices comply with all applicable laws and industry guidelines and,
in many instances, seek to exceed such requirements.
If Mr. [redacted] would like to like to place an order, he may
contact our customer service center directly at ###-###-####. One of our
representatives will be happy to assist him.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

December 10, 2014
 
 
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first term of issues for $2.00 per title. The offer also provided that her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscription at the end of her first term, the annual charges were posted to her account.
 
On December 4, 2014, Ms. [redacted] contacted our customer service center and cancelled her subscription to [redacted], generating a full refund in the amount $46.00 to her account. During that same inquiry, Ms. [redacted] also requested a refund for the previous year’s charges. Her request was honored and we issued the refund back to her account in the amount of $44.00. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscription has been cancelled and all charges refunded to her account.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
[redacted]

Thank you Revdex.com I almost gave this company my credit card info till I read the reviews.

Complaint: [redacted]
I am rejecting this response because:
 
The response from Synapse is incorrect. The company refunded all of our money, as they should have, because it was taken without permission. Where are these so called "terms and conditions"? Where are they in the sign up process? No where. I know that I am not alone in my experience with this company as there are numerous complaints here as well as on other sites around the web.  Synapse, if you would be up front and honest, and provide your terms and conditions in the sign up process then perhaps this company would have so many complaints.  Have some integrity and be open and honest.
,[redacted]

Complaint: [redacted]
I am rejecting this response because:  Please see attachment
Sincerely,[redacted]

May 19, 2014
 
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com,
Inc.
94 South Turnpike Road
Wallingford, CT  06492
 
 
            Re:      Complaint
Case #: 




[redacted]



                        Consumer: 
[redacted]
 
Dear Ms. [redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer through [redacted]. The offer allowed her to receive the first year of issues for $2.00
per title. The offer also provided that her subscriptions would continue
automatically and be charged to the credit card that was provided when placing
her order, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge.
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
Ms. [redacted] contacted our customer service center on May 5, 2014, and
cancelled her subscription to [redacted], generating a full refund to her account in the amount of $41.00.
On May 7, 2014, Ms. [redacted] contacted our customer service center
again and cancelled her subscription to [redacted], generating a refund for
unserved issues in the total amount of $36.90 to her account.
Ms. [redacted] contacted our customer service center on May 13, 2014,
and requested the remaining balance on her subscriptions to [redacted]. Her request was honored and we issued the refund back to her account in the amount of $4.10.
That same day, Ms. [redacted]
also requested the reimbursement of her overdraft fees.
Although it is not our standard practice to reimbursement these fees, we have
honored her request and processed a refund of $108.00 back to her account.  We have checked our billing system and have confirmed that the refund was
issued to her account. She may provide her bank with the following reference
number to confirm that our refund was processed.

[redacted]


Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ###-###-####.
 
Sincerely yours,
[redacted]
Manager, Customer Service

December 30, 2015
Roman">
[redacted]
[redacted]
[redacted]
[redacted]
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  Angela [redacted]
Dear
Ms[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order
for [redacted] when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscription would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel. In addition, it is our policy that
customers who wish to cancel may do so at any time by calling our toll-free
customer service number, which is provided on our renewal notice and also on
the customer’s billing statement with each charge. 
When we did not hear from Ms.
[redacted] that she wished to cancel her subscription, the annual subscription
charges were posted to her account.
Upon receipt of your correspondence on December 28,
2015, we cancelled Ms. [redacted]’s subscription to Money, generating a full refund in the
total amount of $20.50 to her account. It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured
that her subscription has been cancelled and all charges refunded to her
account.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazine since it was in process at
the time of cancellation.  She may keep
these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David Korbusieski
Manager, Customer Service

July 29, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding
his magazine subscriptions, and have attempted to resolve his concerns.
 
Our
records show that Mr. [redacted] placed an order for [redacted] through our program when he accepted our promotional offer, which was
presented by [redacted].  The offer
allowed him to receive one term of his magazine selections for a points paid
subscription.
On
July 3, 2015, Mr. [redacted] contacted our customer service center and advised he had
not received the most recent issue of [redacted].
We took the liberty of contacting the publisher for [redacted] and they have confirmed that the July 6, 2015 issue was
mailed to Mr. [redacted]. In addition, the publisher extended his account for one
missed issue.
 
Mr.
[redacted] contacted our customer service center again on July 11, 2015, and advised he
had not received the July 11, 2015 issue of [redacted].
We took the liberty of contacting the publisher for [redacted] and they extended his account for the missed issue.
 
We
sincerely regret that Mr. [redacted] was not contacted in regards to his requests. For
the inconvenience, we have placed a complimentary order for 52 issues of [redacted], which will be added to his
current subscription. His new expiration date is January 11, 2017.
 
We
apologize for the unsatisfactory experience Mr. [redacted] had with our customer service
representatives.  We have listened to the
calls and feedback has already been provided to the representatives and their
superiors. Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 14, 2016

size="3">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]





Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order
for [redacted], when she
accepted our promotional offer, which was presented by Bizrate after she had completed a
survey following an online purchase. This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each
subscription.  The offer provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
On January 10, 2016, [redacted] contacted our
service center via our online website and cancelled her subscriptions to [redacted], generating a refund in the
amount of $63.41 to her account. It should be noted that banks direct us to ask
customers to allow one to two billing statements for written confirmation of
the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions
have been cancelled. Also, [redacted] may continue to receive one or two more
issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The original charge (while pending) was listed as Synapse Group Inc.The charge is now showing
[redacted] MAGAZINE




Transaction Date:
Sunday, 11/23/2014

Posted Date:
Monday, 11/24/2014

Details:
Subscriptions


Appears on your statement as:
[redacted] MAGAZINE ###-###-#### NY 10019 US
I contacted [redacted] magazine directly and was told that the subscription was entered through the Synapse magazine agency.                                         ...⇄
We
are sorry to learn that you wish to cancel your subscription. Our records
indicate that your subscription was entered through SYNAPSE GROUP INC, a
magazine agency. Please contact the agency directly with your request to
cancel, so you may settle your contract with them. They can be reached at
###-###-####.  In the meantime, we will suspend delivery. Since our
mailing lists are prepared in advance, you will receive a few more copies
before delivery stops.  Please accept these with our compliments.
You
may receive an email invitation to complete a very short survey to provide
feedback for how your issue was handled.  We welcome the opportunity to
serve you better and your feedback will help our efforts to continuously
improve our quality of service. Any feedback from you will be highly appreciated.
I look forward to assisting you in the future. Until then, please have a
wonderful day!
We
appreciate this opportunity to be of service.
[redacted]
[redacted]###-###-####
The phone number was ###-###-#### on the original 'pending' charge but the once the charge cleared, it changed to [redacted] Magazine, as above. The account number with [redacted] was[redacted] The subscription ID with Synapse was [redacted].
Sincerely, [redacted]

This turned ok when Iried it again

February 19, 2015
style='FONT-FAMILY: "Arial", "sans-serif"; COLOR: black'> 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On February 16, 2015, [redacted] contacted our customer service center and requested to cancel her subscriptions to O[redacted]. Her request was honored and a full refund in the total amount of $188.00 was processed to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation.  She may keep these with our compliments.
 
We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]

...





                     Consumer:  [redacted]
Dear
Ms. Shea:   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted], when she accepted our promotional offer, which
was presented by Bizrate after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
Upon receipt of your correspondence on February 5,
2016, we cancelled [redacted]’ subscriptions to [redacted], and [redacted] generating a full refund in the amount of $34.50
to her account.  It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

July 11, 2016     [redacted] Complaint Consultant Revdex.com  29 Berlin Road Cromwell, CT 06416       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]       Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 each.  The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.    On July 4, 2016, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], We generating a refund in the total amount of $199.83 to her account.   Upon receipt of your correspondence, on July 5, 2016, we issued the remaining balance on [redacted] subscriptions totaling $3.17. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation.  She may keep these with our compliments.   We apologize for the unsatisfactory experience [redacted] had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service   Tell us why here...

Complaint: [redacted]
I am rejecting this response because: In response in order:On April 26, 2016, [redacted] contacted our customer service center and requested to update the inmate number for her subscriptions to [redacted] Her request was honored and we updated our systems with the correct information.  When I submitted the order 2/28, the inmate's sig # was part of that address which I filled out for ALL magazines.  On April 28, I was contacted by inmate stating he was told the magazines could not be delivered because they did NOT have that number on (which, again I reiterate, I submitted with THAT number).   I called company explaining this in detail, and ensured the Sig # was on the magazine address as I SUBMITTED IT.   I was told there would be another 4-6 week delay.  Our company received a file directly from the publisher on May 23, 2016 updating the gift recipient’s name for [redacted]’s subscriptions to [redacted] My friend who works for the post office talked to the Postmaster General; their concensus on this was that they suspect "the prison physically wrote a name change on the magazine, sent it back in order to say the person doesn't live there anymore" (in other words, they changed the name) and THAT is how the name change occurred.  I nor the inmate did NOT make this change.  On August 14, 2016, [redacted] contacted our customer service center and confirmed the name on the account was incorrect. Once we were made aware of the incorrect name used, the necessary changes were made. We apologize for the error on her account as this is not a usual occurrence.The inmate the magazines was intended for sent me several letters, the last one saying he has not gotten the magazines since May 13.  THAT is how I learned of the name change,when I was finally able to log into my account.   When I called in, I asked multiple times (REVIEW THE RECORDED CONVERSATION!) that I be made aware of what the outcome was as I was told it would be forward to CUstomer Service.  I asked an was TOLD that I would receive an email with teh outcome and I specifically asked to be made aware of what the new subsciption end dates were.  I have NOT received such email nor ANY communication from the company!  I called AGAIN today 8/23, talked with the customer service center here in the U.S. (Not [redacted]) and spoke with Chantel.  She indicated there was no indicatoin on my file of anything taking place from the last phone call I made on 8/14.   So I reiterated it all AGAIN, I gave my information, my e-mail, etc. AGAIN and indicated I expected an email with the outcome, as I had requested before,  I originally wanted to respond to this compllaint, but had only two options, to accept or disagree .... and had to choose disagree in order to point out these issues!  So until I get something in writing, I do NOT consider this resolved! [redacted]      Upon receipt of your correspondence on August 17, 2016, we took the liberty of contacting the publishers and requested all of [redacted]’s subscriptions be extended for the missed issues. The publishers have honored our requests and the new expire dates will be printed on the mailing labels.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] [redacted]I wish to point out though, that I never received a billing statement from them for any of the magazines, and the automated toll-free number on the renewal postcard they sent me was not user friendly and required many steps to cancel. The computer generated customer service voice wanted to try numerous times to "convince" me to say yes to renewing or extending each subscription. Also, the postcard they mailed me only listed [redacted] and [redacted]. I never received notice to renew or cancel [redacted] or [redacted] magazines. The postcard also did not list a website to visit to allow me access to customer service or account status changes. I had to look online at This [redacted]'s website to attempt to cancel. The This [redacted] website replied that I could not cancel through them, and they gave me the name of the company I needed to contact (Synapse Group, Inc.). I found them online with a google search and was able to cancel the remaining subscriptions to [redacted] and [redacted] after a few more attempts of the website trying to offer me an extension instead of canceling. Based on many years of dealing with customer service departments, I believe Synapse has one of the the most user UN-friendly customer service processes I have ever encountered. I will not do business with them again.Thank you again for your help.From a customer

-----Original Message-----
From: [redacted]
Sent: Wednesday, March 19, 2014 6:19 PM
To: [redacted]
Subject: Resolution of complaint #[redacted] against the Synapse Group
My complaint involved an unauthorized charge of $68.00 to my [redacted] credit
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card. I found out from my bank that $68.00 was credited back to the account
and posted today, 3/19/14. I consider the matter resolved. Thank you.
[redacted]