CottageCare

December 22, 2015
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:    
I
write in response to the inquiry registered with your office by consumer Richard
[redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns.
The offer was first presented to Mr. [redacted] via a pop
up window, which stated he could claim a value of up to $100.00 when he
completes a survey.  Once he clicked on
this pop up window he was brought to the Bizrate survey page. It is stated at
the top of the page that “as a thank you for completing the survey regarding
your shopping experience, you will receive a thank you valued at up to $100.00
– up to four of your favorite magazines…”
After completing the short survey, additional
information about the magazine offer is provided by the submit button,
including that this offer allows customers to receive the first term of
their magazine selections for a one time nominal fee of $2.00 for each
subscription.
We sincerely regret that Mr. [redacted] was unhappy with his experience
with our company. Synapse take great strides to ensure that our marketing
practices comply with all applicable laws and industry guidelines and, in many
instances, seek to exceed such requirements.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

April 1, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On March 28, 2015, Ms. [redacted] contacted our service center via our online website and placed her subscriptions to [redacted], the [redacted] on “do not renew” status. This would allow her to continue receiving the issues in the current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged any renewal fees.
Upon receipt of your correspondence, on March 30, 2015, we cancelled Ms. [redacted]  subscriptions to [redacted], *, the [redacted], generating a full refund in the amount of $157.00 to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. 
 
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:
I have checked my bank account and spoke with the bank and I am still not seeing $14 that they say they refunded me on the 18th of July.  I do see $3.50, which was posted on the 1st of August.
Sincerely,
[redacted]

March 24, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] placed an order for [redacted] and [redacted], following a purchase he made at [redacted]  The offer allowed him to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel.  Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.
 
[redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. 
 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the semi-annual subscription charges were posted to his account.
 
On March 21, 2015, [redacted] contacted our customer service center via our online website and placed his subscription to [redacted] on “do not renew” status.  This would allow him to continue receiving the issues in his current paid term, however his subscription would not renew, nor would he be charged any renewal fees. During that same inquiry, [redacted] cancelled his subscriptions to [redacted] and [redacted], generating a refund reflecting the value of unserved issues in the amount of $8.15 to his account.
 
Upon receipt of your correspondence, on March 23, 2015, we cancelled [redacted]’s subscription to [redacted], generating a full refund in the amount of $19.50 to his account. In addition, we issued the remaining balance on his subscriptions totaling $50.85, which includes the previous year’s refunds. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 9, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Despite multiple searches, we regret that we cannot
locate Mr. [redacted]’s account in our system with the information provided in his
complaint. 
We have confirmed this order was not placed with our company as
[redacted] is not one of our clients.  Mr. [redacted] may contact [redacted] directly
at ###-###-#### to obtain additional information
about his order.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

July 11, 2017     [redacted]
[redacted]
  Re: Complaint Case #: [redacted]                          Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   As previously stated, our records show that [redacted] contacted our automated customer service line and cancelled his subscription to Reader’s Digest. During that same inquiry, [redacted] also accepted a new offer to receive [redacted] at a low promotional rate. We regret any inconvenience and miscommunication experienced by [redacted].  [redacted] can be assured that his subscription has been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments. We apologize for the unsatisfactory experience [redacted] had with our company. Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

May 5, 2016

black; font-family: "Arial","sans-serif"; font-size: 10pt;">

[redacted]
Complaint Consultant
Revdex.com 
[redacted]



Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]



Dear [redacted] 

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted]. This offer allowed her to receive the first year of issues for $2.00 per title. The offer also provided that her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account. 

On September 10, 2015, [redacted] contacted our customer service center, and cancelled her subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of $34.17 to her account. During this inquiry, [redacted] also accepted a new offer to receive [redacted], at a low promotional rate of $2.00 for 6 issues.
Upon receipt of your correspondence on March 3, 2016, we cancelled [redacted]’s subscription to [redacted], generating a full refund in the amount of $42.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscription has been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.


Sincerely yours,

David K[redacted]
Manager, Customer Service

February 15, 2016
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding his magazine subscriptions,
and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was
presented by Bizrate after he had completed a survey following an online
purchase. This offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from Mr.
[redacted] that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his
account. 
On February 6, 2016, [redacted] contacted our customer service
center via our online website and placed his subscription to [redacted] on
“do not renew” status. This would allow him to continue receiving the issues in
the current term, however at the end of the term, his subscription would not
renew nor would he be charged for any renewal fees.
Upon receipt of your correspondence on February 15,
2016, we cancelled [redacted]’s subscription to [redacted] generating a full refund in
the amount of $97.00 to his account, which includes the previous year’s
charges.  It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscription has been
cancelled. Also, [redacted] may continue to receive one or
two more issues of his magazine since it was in process at the time of
cancellation. He may keep these with our compliments.
We apologize for the unsatisfactory experience [redacted] had with our customer service representative.  We have listened to the call and feedback has
already been provided to the representative and their superiors. Please be
assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

"Arial","sans-serif"; font-size: 10pt;"> 
December 13, 2016
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each title. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account.
On October 29, 2016, [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] and [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $164.02.
 
[redacted] contacted our customer service center again on November 1, 2016 and requested the remaining refund for her subscriptions. Her request was honored and we issued the refund back to her account in the amount of $12.98.
 
[redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. 
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

September 29, 2016    
[redacted] Complaint Consultant Revdex.com  29 Berlin Road Cromwell, CT 06416       Re: Complaint Case #: [redacted]     ...

                     Consumer: [redacted]     Dear ** . [redacted]   I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00.  The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  On March 9, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a refund to his account reflecting the value of unserved issues in the total amount of $1.74.   [redacted] contacted our automated customer service line on September 20, 2016, and cancelled his subscription to [redacted] generating a refund to his account reflecting the value of unserved issues in the total amount of $5.83.   Upon receipt of your correspondence, on September 22, 2016, we issued the remaining refund for [redacted] subscription in the total amount of $11.67. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that his subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation.  He may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

October 17, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.
[redacted] contacted our automated customer service line on August 20, 2014 and placed his subscriptions to [redacted] on a “do not renew” status. This would allow him to continue receiving the issues in his current paid term; however no renewal would be processed.
On October 9, 2014, we received notification from [redacted]’s credit card company that he disputed the charge for his subscriptions to [redacted], resulting in his subscriptions being cancelled and a full refund in the amount of $69.00 being processed to his account.
[redacted] can be assured that his subscriptions to [redacted] have been cancelled and the renewal charges refunded to his account.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

October 6, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], and [redacted], when she
accepted our promotional offer, which was presented by [redacted] after she had
completed a survey following an online purchase. This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each
subscription. The offer also provided that her subscriptions
would continue automatically following the initial term and that the same
credit card would be charged if she did not call us to cancel. In addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge. 
 
On August 17, 2015, Ms. [redacted]
contacted our automated customer service line and placed her subscriptions
to [redacted] and [redacted] on “do not renew” status. This
would allow her to continue receiving the remaining issues in her current paid
term, however, at the end of her term her subscription would not renew, nor
would she be charged any renewal fees.
 
Ms. [redacted] contacted our customer service center via
our online website and cancelled her subscriptions to This [redacted] and [redacted], generating a refund reflecting the
value of unserved issues in the amount of $30.22 to her account.
 
Upon receipt of your correspondence on October 2, 2015, we have
issued the remaining refund for her subscriptions to [redacted] and [redacted] in the amount of $6.78. It should be
noted, however, that although refunds have been processed, banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been
cancelled and all charges have been refunded. 
Also, Ms. [redacted] may continue to receive one or two more issues of her
magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in providing
our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at [redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

February 1, 2016
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416


            Re:      Complaint Case #: [redacted]








                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
As
previously stated, we cancelled [redacted]’s subscription to [redacted] on January 11, 2016, generating a full refund in amount of $33.00 to his
account. 
[redacted] can be assured that all of his subscriptions have been cancelled
and the renewal charges have been refunded. 
Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am very impressed in the response this company took to make sure things were taken care of. It is very much appreciated. I am going to follow up with Customer service about discussing the return of my overdraft fees. 
Thank you to all involved for the quickness in which this matter was completed. 
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 29, 2016

size="3">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for [redacted] and [redacted] when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online pur[redacted] The
offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On
February 24, 2014, Ms. [redacted] contacted our automated customer service line
and placed her subscriptions to [redacted] and
[redacted] on “do not renew” status.  This would allow her to continue receiving
the issues in her current paid term, however no renewals would be processed.
Ms. [redacted]
contacted our customer service center
via our online website on January 24, 2016, and cancelled her subscription to [redacted] generating
a refund for unserved issues in the total amount of $16.67 to her account.
Upon receipt of your correspondence, on January 26,
2016, we issued a refund for the remaining balance on Ms. [redacted]’s
subscription to [redacted] totaling $78.33, which also
includes the previous year’s charge. It should be noted, however, that banks
direct us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted]
can be assured that her
subscriptions have been cancelled and the most recent charges refunded to her
account.  Also, Ms. [redacted]
may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 9, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]      I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted] and [redacted], following a purchase he made at a [redacted] store. The offer allowed him to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without being charged.  After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his T[redacted] transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to remind him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.   [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.  On November 15, 2016, [redacted] contacted our automated customer service line and cancelled his subscription to [redacted]. Please note that [redacted]’s account was not charged for this subscription. [redacted] contacted our automated customer service line again on January 10, 2017 and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees.   Upon receipt of your correspondence on October 2, 2017, we issued a full refund for his subscription to [redacted] in the amount of $17.50. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded to his account.  Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the [redacted] of cancellation. He may keep these with our compliments. We have also added [redacted] to our purged customer list. We have also requested to have [redacted]’s name to be removed from our promotional mailing lists. We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.  Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

July 2, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns.
 
Our records indicate that Ms.
[redacted] placed an order for [redacted], when she accepted our promotional offer
after making a purchase at an Avenue store. The offer
allowed her to receive the first 90 days of a 15-month magazine subscription at
no cost.  The offer also provided that
her subscriptions would automatically continue following the initial term and that the same credit card
would be charged semi-annually if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge. 
 
Avenue
sales associates are instructed to inform
customers of the terms of the offer and provide them with a copy of the
brochure to keep. Customers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders. 
 
On March 5, 2013, Ms. [redacted] contacted our automated customer service line and
cancelled her subscriptions to [redacted], generating
a refund in the total amount of
$33.06 to her account.  During this
inquiry, Ms. [redacted] also accepted a new offer to
receive [redacted] at
a low promotional rate of $2.00 for 5 issues and a new offer to receive [redacted] at a low
promotional rate of $2.00 for 6 issues.  Following
the promotional term, her subscriptions would continue and the same terms and
conditions would follow as the original order.
That same day, Ms. [redacted] placed her subscription to [redacted] on “do not renew” status. This would allow her to
continue receiving the remaining issues in her current term, however, at the
end of her term the subscription would not renew, nor would she be charged any
renewal fees.
On September 17, 2013, Ms. [redacted] contacted our automated customer service line and
cancelled her subscriptions to [redacted], generating a refund reflecting
the value of unserved issues in the total amount of $63.58 to her account.  During this inquiry, Ms. [redacted] also accepted a new offer to receive [redacted] at a low
promotional rate of $2.00 for 5 issues.
On April 9, 2014, Ms. [redacted] contacted our automated customer service line again and
cancelled her subscription to [redacted], generating a refund reflecting
the value of unserved issues in the total amount of $33.30 to her account.  During this inquiry, Ms. [redacted] also accepted a new offer to receive [redacted] at a low promotional
rate of $2.00 for 10 issues.
Ms. [redacted] contacted our customer service
center on May 14, 2015, and cancelled her subscription to [redacted], generating a refund reflecting
the value of unserved issues in the total amount of $36.10 to her account.
On May 15, 2015, Ms. [redacted] contacted our customer
service center and requested the remaining balance on her subscription to [redacted]. In response,
we issued the remaining refund in the amount of $4.10 back to her account.  That same day, Ms. [redacted] also requested the
reimbursement of her overdraft fees. Although it is not our standard practice
to reimbursement these fees, we have honored her request and processed a refund
in the amount of $70.00 to her account. It
should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
 
Ms. [redacted] can be assured that
her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive
one or two more issues of her magazines since they were in process at the time
of cancellation.  She may keep these with
our compliments.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

February 25, 2015
style='FONT-FAMILY: "Arial", "sans-serif"; COLOR: black'> 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed three orders with our company.  The first order was presented by [redacted] and the order was placed for [redacted]. This offer allowed her to receive one term of her magazine selections for a points paid subscription.
The second order was presented by [redacted] and the order was placed for [redacted] and [redacted]. This offer allowed her to receive the first year of issues for $2.00 per title. This offer also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel.
 
The third order was presented by [redacted] and the order was placed for [redacted]. This offer allowed her to receive one term of her magazine selections for a points paid subscription.
On December 31, 2014, [redacted] contacted our service center via our online website and requested the digital version for her subscriptions to Bloomberg Businessweek, The Wall Street Journal and The Atlantic. We have confirmed her order placed through [redacted] is for the digital version. We cancelled her other subscription for [redacted] that was placed through [redacted]. Please note her account was not charged.  
In addition, we cancelled her subscription for [redacted]. Please note her account was not charged. At this time, The Atlantic magazine is for print only and is not available digitally through our program. 
 
On December 31, 2014, [redacted] contacted our customer service center and requested to cancel her subscription to [redacted]. Her request was honored and we took the liberty of contacting [redacted] and requested to have [redacted] account reimbursed for the 2700 miles. They have honored our request and her miles have been added back into her account.
Upon receipt of your correspondence on February 25, 2015, we placed a new order for [redacted] for the print and digital version for a total of 2700 points. [redacted] should begin to receive her subscription in four to twelve weeks.
 
We apologize for the unsatisfactory experience [redacted] had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
[redacted]
Manager, Customer Service
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