CottageCare

SCAM!!! They said I received free magazines then charged my account over $100! I tried to contact their customer service and they cannot find my information, however had no problem finding my bank account! How can this have an A on the BBC? How can I get my money back?

June 4, 2014
 
[redacted]
Revdex.com,
Inc.
94 South Turnpike Road
Wallingford, CT  06492
 
 
            Re:      Complaint
Case #: 


 [redacted]


                        Consumer: 
[redacted]
 
 
Dear Ms [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show Ms. [redacted] placed three orders with our
company when she accepted our promotional offer, which was presented by [redacted]
after she had completed a survey following an online purchase. The first order was placed
for [redacted]
and [redacted].  The second order
was placed for [redacted],
[redacted] and [redacted] and the
third order was placed for [redacted].
These offers allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offers also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge.
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
We
received notification from Ms. [redacted]’ bank on April 21, 2014, April 24, 2014,
and April 27, 2014, that we could not obtain authorization on her credit card
for her subscriptions to [redacted] and [redacted], resulting in her orders being cancelled.
Upon receipt of your correspondence, on June 4,
2014, we cancelled Ms. [redacted]’ subscriptions to [redacted] and [redacted], generating a full refund in amount of $150.00 back to
her account. It should be noted, however, that banks direct us to ask customers
to allow one or two billing statements for written confirmation of the refund
to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazines since they were in process
at the time of cancellation.  She may
keep these with our compliments.
We also regret that Ms.
[redacted] experienced any inconvenience in using our toll-free customer service
number.  Our automated customer service
line was designed to provide customers with the most efficient means possible
for addressing their concerns regarding their subscriptions, and we are sorry
that she found this system difficult to use. 
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ###-###-####.
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

January 14, 2016
[redacted]
[redacted]
Cromwell,
CT 06416





            Re:      Complaint Case #*...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]  
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for[redacted] when
she accepted our promotional offer, which was presented by Bizrate after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished
to cancel her subscriptions at the end of her first term, the annual
subscription charges were posted to her account.
On January 9, 2015, Ms. [redacted] contacted our
automated customer service line and cancelled her subscriptions to [redacted] Woman’s [redacted],
generating a full refund in the amount of $56.00 to her account.
Ms. [redacted] can be assured that her subscriptions have been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazines since they were in process
at the time of cancellation.  She may
keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

May 15, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
When a customer indicates they want to cancel, we do attempt to “save” the customer by offering the opportunity to cancel their current subscription and start a new one at a greatly reduced rate. If the customer does not wish to accept this offer, they are free to decline it and cancel their subscription – as Ms. [redacted] did. While we regret Ms. [redacted] was not satisfied with our automated customer service system, we reject her assertion that offering a low-priced subscription in an attempt to save a customer is unethical.
 
If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

February 11, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted] [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On December 17, 2014, [redacted] contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to [redacted].  This would allow her to continue to receive her subscription for an additional two months.  If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge. During that same inquiry, [redacted] placed her subscription to [redacted] [redacted] on a “do not renew” status.  This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees.
That same day, [redacted] cancelled her subscriptions to [redacted], generating a refund in the amount of $65.25 back to her account.
On January 31, 2015, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $21.67.
 
Upon receipt of your correspondence, we cancelled [redacted] subscription to [redacted] [redacted], generating a full refund in the amount of $39.00. In addition, we issued the remaining refund for her balance on [redacted] and [redacted], in the amount of $7.08. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
We apologize for any inconvenience [redacted] experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

They charged me for magazine subscription renewals that I did not authorize. Completely shady business. Also, you can access and change magazine subscriptions on their website for anyone as long as you have their last name, email, and address. This is unacceptable.

March 31, 2017     [redacted] Complaint Consultant Revdex.com  29 Berlin Road Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed two orders with our company when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase.  The first order was for [redacted] Magazine. The second order was placed for [redacted].  These offers allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   Prior to any billing event, [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.   On March 23, 2017, [redacted] contacted our customer service center via our online website and cancelled her subscriptions to [redacted], generating a refund reflecting the value of unserved issues in the total amount of $218.17 to her account.   Upon receipt of your correspondence, we issued the remaining balance on [redacted]’ subscriptions in the total amount of $11.83. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

February 22, 2016
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. Shea:   
I
write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns.
Our records show that [redacted] placed an
order for [redacted] when he accepted our promotional offer, which was presented by Bizrate
after he had completed a survey following an online purchase. This offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that his subscriptions would automatically continue following the
initial term and that the same credit card would be charged if he did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his
account. 
On January 21, 2016, [redacted] contacted our automated
customer service line and placed his subscription to [redacted] on “do not
renew” status.  This would allow him to
continue receiving the issues in his current term, however his subscription
would not renew, nor would he be charged any renewal fees. During that same
inquiry, [redacted] cancelled his subscription to [redacted] generating a refund reflecting the value of unserved issues in the
amount of $84.81 to his account.
Upon
receipt of your correspondence, on February 17, 2016, we cancelled [redacted]’s subscriptions to [redacted] generating a
full refund in the amount of $125.00. In addition, we issued the remaining refund for his subscription to
[redacted] in the amount of $5.19 back to his account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his
subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

March 3, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], [redacted], and [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On February 25, 2015, Ms. [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term, the subscriptions would not renew, nor would she be charged any renewal fees. During that same inquiry, Ms. [redacted] cancelled her subscriptions to [redacted] and [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $2.00.
 
Upon receipt of your correspondence, on February 25, 2015, we cancelled Ms. Lochan’s subscription to [redacted], generating a full refund in the amount of $2.00 to her account. In addition, we issued the remaining balance on her subscriptions to [redacted] and [redacted], totaling $2.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I've tried 10 times to enter your password to complete my order. All attempts failed! What kind of game is being played on consurmers? Outrageous!

February 22, 2016

size="3">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I
write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted] and [redacted], when
he accepted our promotional offer, which was presented by Bizrate after he had
completed a survey following an online purchase. This offer allowed him
to receive the first term of his magazine selections for a nominal fee of $2.00
for each subscription. The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any [redacted] by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge. 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his account. 
On January 19, 2016, [redacted] contacted our automated customer service center and accepted
a “more time” offer that was extended for his subscriptions to [redacted] and [redacted]. This would allow him to continue
to receive his subscriptions for an additional two months.  If, at the end of that period, he decided to
cancel his subscriptions, he would still be entitled to receive a full refund
of the renewal charge.
[redacted] contacted
our service center via our online website on July 17, 2016, and placed his subscription to [redacted] on “do not renew” status.  This would allow him to continue receiving
the issues in his current paid term, however no renewal would be processed.
During that same inquiry, [redacted] cancelled
his subscription to [redacted], generating
a full refund in the total amount of $37.00 back to his account.
Upon
receipt of your correspondence, on February 19, 2016, we cancelled [redacted]’s subscriptions to [redacted] and [redacted],
generating a full refund in the amount of 164.00. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been
cancelled. Also, [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the [redacted] of
cancellation.  He may keep these with our
compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

They keep charging my card after I have cancelled my subscription! I have already spoken on the phone with them once in the past about this and they refunded my money and supposedly cancelled my subscription. I came back to the website to check on the [redacted] subscription and it did say cancelled. Well I was just charged $47 on 2-5-15 so I came back and it said active again. I sent an email letting them know but I doubt I will even get a call back. They are nothing but scammers! BEWARE!!!!

September 3, 2015

size="3">
 
 
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records
show that [redacted] placed an order for [redacted] [redacted] and
[redacted], when she accepted our promotional offer, which was
presented by [redacted] after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel. 
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge. 
 
Due to a processing error, the renewals of [redacted]’s
subscriptions were processed prematurely.  We apologize for the
inconvenience and have refunded [redacted]’s account in the total amount of $67.50.
It should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all
charges refunded to her account.  Also, [redacted] may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with
our compliments.
 
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ([redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

November 18, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
Prior to the renewal, [redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found that [redacted] renewal postcard was mailed to her on July 26, 2014. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.
On October 28, 2014, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted], on “do not renew” status. This would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew, nor would she be charged for any renewal fees.
Upon receipt of your correspondence, on November 14, 2014, we cancelled [redacted]’s subscriptions to [redacted], generating a full refund in amount of $172.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
We sincerely regret that [redacted] experienced any difficulty using our automated customer service system.  The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

December 9, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
The offer was first presented to Mr. [redacted] via a pop
up window, which stated he could claim a value of up to $100.00 when he
completes a survey.  Once he clicked on
this pop up window he was brought to the [redacted] survey page. It is stated at
the top of the page that “as a thank you for completing the survey regarding
your shopping experience, you will receive a thank you valued at up to $100.00
– up to four of your favorite magazines…”
After completing the short survey, additional
information about the magazine offer is provided by the submit button,
including that this offer allows customers to receive the first term of
their magazine selections for a one time nominal fee of $2.00 for each
subscription.
It is never our intention to mislead our customers and we
sincerely regret that Mr. [redacted] was unhappy with his experience.  Synapse takes great pride in its promotional
materials and believes that they impart to the consumer all information
necessary to make an informed purchasing decision.  We also take great strides to ensure that our
marketing practices comply with all applicable laws and industry guidelines and,
in many instances, seek to exceed such requirements.
If Mr. [redacted] would like to like to place an order, he may
contact our customer service center directly at ###-###-####. One of our
representatives will be happy to assist him.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 3, 2015
style='FONT-FAMILY: "Arial", "sans-serif"; COLOR: black'> 
 [redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by[redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
On February 26, 2015, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted], on “do not renew” status. This would allow her to continue receiving the issues in the current term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewal fees.
During that same inquiry, [redacted] cancelled her subscription to [redacted], generating a full refund in the total amount of $33.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] may continue to receive one or two more issues of this magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
In addition, we have added [redacted] to our purged customer list. We have also requested to have [redacted] name removed from our promotional mailing lists.
 
We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

December 10, 2014
 
 
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first term of issues for $2.00 per title. The offer also provided that her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscription at the end of her first term, the annual charges were posted to her account.
 
On December 4, 2014, Ms. [redacted] contacted our customer service center and cancelled her subscription to [redacted], generating a full refund in the amount $46.00 to her account. During that same inquiry, Ms. [redacted] also requested a refund for the previous year’s charges. Her request was honored and we issued the refund back to her account in the amount of $44.00. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscription has been cancelled and all charges refunded to her account.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
[redacted]