CottageCare

Complaint: [redacted]
I am rejecting this response because:If you read the other 500 complaints here on Revdex.com, they all have the same message that they did not receive a renewal notice.  The company blames it on US mail problems, but undoubtedly, those notices were never sent.  Any company that automatically renews without making it very clear to the consumer is a scam business.Yes, the $39 charge on the card account was cancelled, and yes, it seems that all future subscription were cancelled as well.  This company did not make it easy to cancel, especially with their convoluted questions.However, I requested a $200 fee for my time wasted on this event, that has not been paid.  I also requested a public apology to all of their "customers" who have been violated by their scam.  I see no indication of a public apology in their response.  I also requested that they change their business model and do not automatically renew, and charge "customer's" accounts.  I so no such indication of a change in their business model.  For these reasons, I reject their response and the Revdex.com should remove their A+ rating, and give them the F that they deserve.I also requested, of Revdex.com, that they remove this company's A+ rating.  I see no indication of Revdex.com removing their rating, and I suspect it is because Synapse is paying Revdex.com for this rating.  So much for the value of an A+ rating from the Revdex.com.  However, one thing is true.  If synapse did not have the A+ rating posted on their webpage, I would never had any way to find out about such complaints except for the massive amount of complaints out on the web anyway.  The Revdex.com does make it easier to find, and file, formal complaints and a way to respond to such complaints.  In this way, Synapse is really only hurting themselves by collaborating with Revdex.com.  So, I guess I appreciate that they do collaborate with the Revdex.com and provide this sounding board.   However, the Revdex.com should be somewhat ashamed of themselves, because, back in the day, an A+ rating really did mean something.
Sincerely,
[redacted]

SCAM!!! They said I received free magazines then charged my account over $100! I tried to contact their customer service and they cannot find my information, however had no problem finding my bank account! How can this have an A on the BBC? How can I get my money back?

August 8, 2016     [redacted]
[redacted]
    Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account.   On December 13, 2015, [redacted] contacted our automated customer service line on and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current term, however her subscription would not renew, nor would she be charged any renewal fees. [redacted] contacted our customer service center and cancelled her subscription to [redacted] generating a refund to her account reflecting the value of unserved issues in the total amount of $9.33.   Upon receipt of your correspondence, on August 3, 2016, we issued the remaining refund for [redacted] subscription in the total amount of $18.67. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that her subscription has been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     Tell us why here...

January 14, 2016
[redacted]
[redacted]
Cromwell,
CT 06416





            Re:      Complaint Case #*...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]  
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for[redacted] when
she accepted our promotional offer, which was presented by Bizrate after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished
to cancel her subscriptions at the end of her first term, the annual
subscription charges were posted to her account.
On January 9, 2015, Ms. [redacted] contacted our
automated customer service line and cancelled her subscriptions to [redacted] Woman’s [redacted],
generating a full refund in the amount of $56.00 to her account.
Ms. [redacted] can be assured that her subscriptions have been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazines since they were in process
at the time of cancellation.  She may
keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

They keep charging my card after I have cancelled my subscription! I have already spoken on the phone with them once in the past about this and they refunded my money and supposedly cancelled my subscription. I came back to the website to check on the [redacted] subscription and it did say cancelled. Well I was just charged $47 on 2-5-15 so I came back and it said active again. I sent an email letting them know but I doubt I will even get a call back. They are nothing but scammers! BEWARE!!!!

They charged me for magazine subscription renewals that I did not authorize. Completely shady business. Also, you can access and change magazine subscriptions on their website for anyone as long as you have their last name, email, and address. This is unacceptable.

February 11, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted] [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On December 17, 2014, [redacted] contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to [redacted].  This would allow her to continue to receive her subscription for an additional two months.  If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge. During that same inquiry, [redacted] placed her subscription to [redacted] [redacted] on a “do not renew” status.  This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees.
That same day, [redacted] cancelled her subscriptions to [redacted], generating a refund in the amount of $65.25 back to her account.
On January 31, 2015, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $21.67.
 
Upon receipt of your correspondence, we cancelled [redacted] subscription to [redacted] [redacted], generating a full refund in the amount of $39.00. In addition, we issued the remaining refund for her balance on [redacted] and [redacted], in the amount of $7.08. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
We apologize for any inconvenience [redacted] experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

September 3, 2015

size="3">
 
 
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records
show that [redacted] placed an order for [redacted] [redacted] and
[redacted], when she accepted our promotional offer, which was
presented by [redacted] after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel. 
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge. 
 
Due to a processing error, the renewals of [redacted]’s
subscriptions were processed prematurely.  We apologize for the
inconvenience and have refunded [redacted]’s account in the total amount of $67.50.
It should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all
charges refunded to her account.  Also, [redacted] may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with
our compliments.
 
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ([redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

March 3, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], [redacted], and [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On February 25, 2015, Ms. [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term, the subscriptions would not renew, nor would she be charged any renewal fees. During that same inquiry, Ms. [redacted] cancelled her subscriptions to [redacted] and [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $2.00.
 
Upon receipt of your correspondence, on February 25, 2015, we cancelled Ms. Lochan’s subscription to [redacted], generating a full refund in the amount of $2.00 to her account. In addition, we issued the remaining balance on her subscriptions to [redacted] and [redacted], totaling $2.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

February 22, 2016
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. Shea:   
I
write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns.
Our records show that [redacted] placed an
order for [redacted] when he accepted our promotional offer, which was presented by Bizrate
after he had completed a survey following an online purchase. This offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that his subscriptions would automatically continue following the
initial term and that the same credit card would be charged if he did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his
account. 
On January 21, 2016, [redacted] contacted our automated
customer service line and placed his subscription to [redacted] on “do not
renew” status.  This would allow him to
continue receiving the issues in his current term, however his subscription
would not renew, nor would he be charged any renewal fees. During that same
inquiry, [redacted] cancelled his subscription to [redacted] generating a refund reflecting the value of unserved issues in the
amount of $84.81 to his account.
Upon
receipt of your correspondence, on February 17, 2016, we cancelled [redacted]’s subscriptions to [redacted] generating a
full refund in the amount of $125.00. In addition, we issued the remaining refund for his subscription to
[redacted] in the amount of $5.19 back to his account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his
subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 22, 2016

size="3">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I
write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted] and [redacted], when
he accepted our promotional offer, which was presented by Bizrate after he had
completed a survey following an online purchase. This offer allowed him
to receive the first term of his magazine selections for a nominal fee of $2.00
for each subscription. The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any [redacted] by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge. 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his account. 
On January 19, 2016, [redacted] contacted our automated customer service center and accepted
a “more time” offer that was extended for his subscriptions to [redacted] and [redacted]. This would allow him to continue
to receive his subscriptions for an additional two months.  If, at the end of that period, he decided to
cancel his subscriptions, he would still be entitled to receive a full refund
of the renewal charge.
[redacted] contacted
our service center via our online website on July 17, 2016, and placed his subscription to [redacted] on “do not renew” status.  This would allow him to continue receiving
the issues in his current paid term, however no renewal would be processed.
During that same inquiry, [redacted] cancelled
his subscription to [redacted], generating
a full refund in the total amount of $37.00 back to his account.
Upon
receipt of your correspondence, on February 19, 2016, we cancelled [redacted]’s subscriptions to [redacted] and [redacted],
generating a full refund in the amount of 164.00. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been
cancelled. Also, [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the [redacted] of
cancellation.  He may keep these with our
compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

March 31, 2017     [redacted] Complaint Consultant Revdex.com  29 Berlin Road Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed two orders with our company when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase.  The first order was for [redacted] Magazine. The second order was placed for [redacted].  These offers allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   Prior to any billing event, [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.   On March 23, 2017, [redacted] contacted our customer service center via our online website and cancelled her subscriptions to [redacted], generating a refund reflecting the value of unserved issues in the total amount of $218.17 to her account.   Upon receipt of your correspondence, we issued the remaining balance on [redacted]’ subscriptions in the total amount of $11.83. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

I've tried 10 times to enter your password to complete my order. All attempts failed! What kind of game is being played on consurmers? Outrageous!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The fraudulent charges of $101.00 has been refunded to my card.
I have kept records of my transactions. It's very clear that the first order (of 4 free titles) was processed long before (numerous screens) the "bonus offer" was made. Also, no fees were mentioned for those three. The fees were very clearly pointed out for the original four titles ($2 fee each for processing). This was NOT provided for the others, as the vendor claims. In addition, these three titles were added to the credit card charge long after the initial order had been processed. No "review your order" was provided - it was in the first transaction - so it's obvious that they are knowingly sliding these in. Their customer service process is intentionally non-functional, so irritated customers really don't have a way to do anything about it, unless they persist, do a good bit of research, and file a Revdex.com complaint. THEN they provide some contact information - although some of that is the same non-functional information that was available before. It's obvious that they intend to defraud.
I have notified BizRate of this activity and recommended that they cease to use these offers for their "thank you" gift for completing a survey. I worked in publishing (two large publishing companies), so I'm well aware that no legitimate publisher conducts business in this way. This just leads to problems for the publisher, when irate customers they don't know anything about contact them, angry about fraudulent charges. As a rule, the publisher will either refund the money (which they haven't received) or honor the subscription for free (losing money) to placate the customer. It puts them in a hard spot.
Sincerely,
[redacted]

November 23, 2016  
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
  Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear Ms. Shea:     I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by Magazine Discount Center.  This offer allowed her to receive the first 90 days of her subscription risk free. The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account.   On November 4, 2016, [redacted] contacted our customer service center and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the issues in the current term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees. [redacted] contacted our customer service center again on November 10, 2016, and cancelled her subscription to [redacted] generating a refund reflecting the value of unserved issues in the amount of $39.11 to her account. Upon receipt of your correspondence, on November 11, 2016, we issued the remaining refund for [redacted]’s balance to her subscription in the amount of $4.89. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 3, 2015
style='FONT-FAMILY: "Arial", "sans-serif"; COLOR: black'> 
 [redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by[redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
On February 26, 2015, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted], on “do not renew” status. This would allow her to continue receiving the issues in the current term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewal fees.
During that same inquiry, [redacted] cancelled her subscription to [redacted], generating a full refund in the total amount of $33.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] may continue to receive one or two more issues of this magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
In addition, we have added [redacted] to our purged customer list. We have also requested to have [redacted] name removed from our promotional mailing lists.
 
We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Your computer system to deal with problems or to contact you sucks big time. Sent me around in circles and go nowhere.