Country Traditions

Dear *** ***,
Thank you for forwarding the additional consumer comments regarding Revdex.com ***We understand the consumers desire to keep this complaint open until all work is complete and we will continue to work with consumer to expedite the service
Please do not hesitate to contact us if you have any concerns
Regards,
Corporate Customer Relations

Dear *** *** - Thank you for the opportunity to look into the Revdex.com assigned ID ***.? Prior to the receipt of this complaint, the Ryan Homes service manager had been in contact with the consumer and we're actively working? with the consumer to address any warrantable
concerns.? Ryan Homes? will be addressing the one time drywall on Saturday, February 4th and the? estimated delivery date of the replacement cabinet is Friday, February 10th.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Relations

Dear *** *** -
Thank you for forwarding the Revdex.com assigned ID *** Ryan Homes has made arrangements to work directly with the consumer to satisfy this complaint
Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please do not
hesitate to contact us if you have any additional concerns
Kindly,
Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:? I can only interpret this one way:? *** is choosing not to answer the complaint that the cement they installed in the *** *** development is faulty and won't stand behind their work.? If *** can find a way to not pay for work they performed that was sub-par, they will.? Regardless of whether they are at fault or not.? It's unfortunately, what the residents of *** *** have come to expect.? *** doesn't operate with integrity, they want your money and once they have it, good luck trying to get them to take ownership of any of their work
Regards,
*** ***

Dear *** *** ??"
Thank you for the opportunity to look into the Revdex.com ID *** Ryan Homes has worked directly with the consumer to address the concerns outlined in the complaint We believe we have satisfactorily resolved the issue
Ryan Homes appreciates the efforts of the RevDex.com bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns
Best regards,
Corporate Customer Relations

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***.? Our service team has reached out to the consumer on multiple occasions? and left messages with the request for a return call.? ? Once we are able to? reach the consumer we would like to have the
opportunity to review this with the consumer at his home.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please let us know if you have any questions.Kind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.?
Regards,
*** ***

Dear *** ***,
Thank you for the opportunity to look into the Revdex.com ID *** Our Ryan Homes Production Manager has contacted the consumer and has worked to address the concerns outlined in the complaint
Ryan Homes appreciates the efforts of the Revdex.com in bringing
closure to this matter Please do not hesitate to contact us if you have any questions
Kind regards,
Corporate Customer Relations

Dear *** *** ??" ? Thank you for the opportunity to look into the Revdex.com ID ***.? Ryan Homes has been in frequent communication with the consumer.? We are actively addressing several outstanding items and will continue to do so until all remaining items have been
completed.? We confirmed with the consumer that there are no issues with his furnace and that the issues he was referring to were for a neighbor’s house.? At this time, we do not intend to schedule a meeting with the HOA, the developer and the homebuilder, but we will address all service tickets in a professional manner within a reasonable timeframe.? ? Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.? Please let us know if you have any additional concerns.? Kind regards,Corporate Customer Relations

Dear *** *** -
Thank you for the opportunity to look into the Revdex.com assigned ID *** Prior to the receipt of this Revdex.com, our Ryan Homes service team learned of the consumer's concern and agreed to review it with the consumer Our Ryan Homes service team will continue to work directly with
the consumer to address the issue outlined in the complaint
Please do not hesitate to contact us if you have any questions
Kind regards,
Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:Nothing has been resolved I received a phone call from *** *** telling me since I have closed on my home its no longer the problem of the sales rep or project manger*** *** has continually passed the blame on someone elseNow they want the warranty department to have to handle complaints that were made before out home was even finishedWorst company ever to deal withThey continually pass the blameThey take no ownership in the poor quality and workmanship I receivedI will be contacting the attorney general nextNo one should get taken advantage of by a huge company like I have!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not resolved at this time.? The company did reach out to me but currently waiting for the repairs to be fixed and refund for the repairs that were made based on information received from contractors we paid to fix *** *** errors.? Currently the issues and problems are not 100% resolved
Regards,
*** ***

Dear *** *** - Thank you for the opportunity to look into the Revdex.com assigned ID ***.? The appraisal was ordered in September and paid for via credit card.? In the spirit of good customer service, Ryan Homes has agreed to refund the appraisal.? Ryan Homes appreciates the
efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Relations

Dear Ms*** - ? Thank you for the opportunity to look into the Revdex.com assigned ID ***.? Prior to the receipt of this Revdex.com, our? Heartland Homes service manager agreed to meet with the consumer to review the concerns outlined in this complaint.? We have agreed to remove the
soil at the foundation (about 3’ deep) at the front of the consumers unit from the gas meter to the porch and replace with gravel and a drainWe will also be installing a landscape burm on the high side unit next to the consumers to direct run off from the neighboring unit to a drain at the low point of the mulch bed.? Additionally, we have? agreed to replace the drywall and finish on the insideHeartland Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any additional concerns.? Kind regards,Corporate Customer Relations? ?

Dear *** *** -
Thank you for forwarding the additional comments from the consumer regarding the Revdex.com ID *** Ryan Homes has worked out the details of the credit directly with the consumer and has attached a copy of the check
Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns
Kind regards,
Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Dear Ms*** ??" Thank you for forwarding the Revdex.com complaint assigned ID ***.? Ryan Homes has reviewed the concerns submitted by the consumerThe flashing repair request outlined in the complaint has been examined by our roofing vendor on multiple occasions and found to be within the
warranty tolerance.? In regards to the odor smell within the home, unfortunately while at the residence, our service staff did not smell or observe any moldy/mildew smell or staining.? We have asked the consumer to provide documentation or photos showing the evidence of mold so it can be addressed, if warrantedRyan Homes is willing to work directly with our customer to address any warrantable issues outlined in the complaint.? Ryan Homes is committed to see this issue through to resolution with the consumer.? Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any additional concernsKind regards, Corporate Customer Relations

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***.? Prior to the receipt of this complaint, NVHomes Division Manager, Production Manager and Project Manager reviewed the consumer’s concerns.? We acknowledged and apologized for the issues outlined in the
consumer’s complaint.? NVHomes is monitoring the progress to ensure all work is done correctly and completed in a timely manner.? NVHomes expects completion by Friday, June 10th.NVHomes appreciates the efforts of the Revdex.com in bringing closure to this matter.? Please let us know if you have any questions.Kind regards,Corporate Customer Relations