Country Traditions

Dear *** ***:
Thank you for the opportunity to review the Revdex.com assigned ID *** NVHomes has reviewed the consumers’ complaint and disagrees with his assertions that NVHomes is trying to “fool” customers regarding the ceiling height in the basement media room of his home which is
currently under construction
NVHomes has, in fact, we have made every effort to disclose his ceiling height properly prior to him completing his purchase agreement with NVHomes The consumer did purchase the product/floorplan which is also the model home within this community He is correct that the construction of the ceiling in the media room of the NVHomes model no longer matches the actual design of homes being built in the community NVHomes made significant changes to the media room ceiling design based on feedback from numerous customers who had purchased the original media room layout and did not like the ceiling design More specifically, the prior design had numerous sections of the ceiling that dropped down resulting in an uneven appearance
NVHomes updated the ceiling design for the media room to address these concerns prior to this consumers purchase While the consumer did review our older existing model home with the previous layout every effort was made to disclose the new ceiling design More specifically, the NVHomes salesperson took the consumer o review the media room of another home that was completed to demonstrate the ceiling layout he would be receiving instead of the design in the model home The visit to this other home was made with the sole purpose of showing the consumer how his ceiling would look and confirming that he understood his home would be different from the model In addition, the purchase agreement the consumer signed with NVHomes states that NVHomes builds per the blueprints because there are oftentimes updates/improvements made to model homes Blueprints were made available to the consumer which shows the new design of the media room ceiling prior to him completing his purchase agreement
The consumer states in his complaint that NVHomes should have told him his ceiling would be different from the model home NVHomes did in fact inform *** *** before he agreed to purchase from us Furthermore, when the consumer first brought his concerns to our attention after seeing his home under construction NVHomes offered to completely rebuild his ceiling but required the consumer to pay for the changes as this portion of the home was already built The consumer did not respond to our offer to pay for this change even though we pushed our deadline back several times in a desire to accommodate his requests As a result, as communicated to the consumer NVHomes will make no changes to the ceiling design in his home under construction
We appreciate the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns
Best regards,
Corporate Customer Relations

Dear Ms*** - ? Thank you for the opportunity to look into the Revdex.com assigned ID ***.? Prior to the receipt of this complaint, our service team agreed to address the concerns outlined in the complaint in the spirit of good customer relations.? Ryan Homes would like it noted
that the roof issue was due to a possible bullet hole and not a result of poor installation or a manufacturing defect.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you should have any questions.? Kind regards,Corporate Customer Care

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***.? Prior to the receipt of this complaint, our Customer Care team was working with the consumer to? review his concerns.? After careful review of the information the consumer had provided on the roof and
it's recent repairs, Ryan Homes made a monetary offer for partial reimbursement and drywall repair.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Care

Dear *** *** -
Thank you for forwarding the Revdex.com ID *** *** Homes has resolved this issue directly with the consumer
*** Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any
additional concerns
Kind regards,
Corporate Customer Relations

Dear *** *** -
Thank you for the opportunity to look into the Revdex.com, assigned ID *** Prior to the receipt of this complaint, Ryan Homes began to process the refund referenced We appreciate the efforts of the Revdex.com in bringing closure to this matter Please do not
hesitate to contact us if you have any questions
Kind regards,
Corporate Customer Relations

Dear *** *** ??" ? Thank you for forwarding the Revdex.com complaint assigned ID ***.? Ryan Homes has reviewed the concerns submitted by the consumer and agreed to work directly with our customer to address the issues outlined in the complaint.? Ryan Homes is committed to see this
issue through to resolution with the consumer.? ? Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any additional concerns.? Kind regards,Corporate Customer Relations

Dear *** *** -
Thank you for forwarding the Revdex.com ID *** Ryan Homes has had the opportunity to look into this matter and is still in the process of evaluating our role in the resolution Ryan Homes will continue to communicate directly with the consumer to assist in bringing closure
to this matter
If you have any questions, please do not hesitate to contact us
Kind regards,
Corporate Customer Relations

Dear *** ***Thank you for the opportunity to look into the Revdex.com ID ***.? Our *** *** team will be working to complete all repairs prior to the week end of 6/23.*** *** appreciates the efforts of the Revdex.com in bringing closer to this concern.? Please do not
hesitate to contact us if you have any additional questions.? Kind regards,Corporate Customer Relations

Dear *** *** ??" Thank you for forwarding the Revdex.com complaint assigned ID ***.? Ryan Homes has reviewed the concerns submitted by the consumer and agreed to work directly with our customer to address the issues outlined in the complaint on Friday, July 8, 2016.? Ryan Homes is
committed to see this issue through to resolution with the consumer.? Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any additional concernsKind regards, Corporate Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Dear *** ***:
Thank you for the opportunity to look into the Revdex.com assigned ID *** The *** Homes Production Manager has taken over the service for the consumer *** Homes and the consumer have agreed to schedule service for 8/31/to address most of the outstanding items
At the request of the consumer and in agreement with the Production Manager, a second workday was scheduled to begin work on a more complex revision This workday is scheduled to begin on 10/5/ *** *** Homes is committed to delivering quality homes and will engage with the consumer to deliver a positive experience
We appreciate the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns
Best Regards,
Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:Sorry, but the warranty should start from the LAST time the driveway was tore outIf I but a TV and it breaks I get a new one and the warranty starts from the day I got the replacementFurther more I sent several request prior to the warranty being up and the representative said they driveway was not bad enough YET! Exposed aggregate (had that) but could not move the aggregate with his finger nailGuess what?? Not only is it exposed it has since fell completely apart to the point where the hose rinses off into the yardWe are forming a group for a class action law suit against NVR as this is not the only community having the same problemsThere are two other communities that are have the same issuecommunities all having the same issue! Come on NVR get your head of of the sand and do what is right by your customers! It is a shame how we are being treatedKeep quoting your warrantysometimes you have to do whats rightRegards,
*** ***

Dear *** ***,
Thank you for the opportunity to look into the Revdex.com assigned ID *** Our *** Homes service manager has been in contact with the consumer The consumer understands that while *** Homes did install a drainage pipe shortly after their settlement in an effort to
help with the ground water, *** Homes does not and is not able to warranty naturally occurring springs or ground water situations Our *** Homes service manager has also explained to the customer that it is not our responsibility to maintain the drainage pipe that was installed roughly a year ago or take further action with the natural ground water (in accordance with our warranty and purchase agreement)
Our *** Homes service manager observed that near the entrance of the drainage pipe the consumer has placed a large rock which is currently acting as a partial dam and is dispersing the ground water several directions, some of which is draining towards their neighbors yard It was discussed that as a courtesy *** Homes would assist in removing the rock which was left in their yard from the original buildThe consumer also agreed to fill in the void from the rock and fill in the small gully that was created when the fence was installed between the two lots *** Homes discussed that the pipe is truly discharging a large percentage of the water off of their property, as designed, but that it is believed the rock was potentially crushing a portion of the pipe as well as damming and redirecting the remaining percentage of the water throughout the yard
We appreciate the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to let us know if there are any additional concerns on this matter
Best Regards,
Corporate Customer Relations

Dear Ms*** - ? Thank you for forwarding the additional comments from the consumer.? Ryan Homes remains committed to work through the consumer's concern to resolution.? While the consumer would like to keep this Revdex.com complaint opened until all items are resolved; Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Kind regards,Corporate Customer Relations

Dear Ms*** - ? Thank you for the opportunity to look into the Revdex.com ID ***.? Our Ryan Homes service and production team have completed an inspection of the floor on Friday, August 26th.? The carpet vendor noted that they did not have a concern of mold, but that the darkness
was more? consistent with a water stain.? Having said that, Ryan Homes is willing to have a mold test inspection performed and is awaiting confirmation with the consumer.? The consumer has requested a replacement of hardwood flooring where carpet floor was previously installed.? Ryan Homes does not offer these types of after market upgrades.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.? Please do not hesitate to contact us if you have any additional concerns.? Kind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:In my complaint I stated my desired outcome to have Ryan Homes honor the warranty agreement and cover the cost to repair the damaged sewage pipe under my driveway identified in the presence of Ryan Homes Rep by *** ? ***, Ryan Homes PlumberThere's a possibility that the damaged pipe may have caused the sewage backup but Ryan says the damaged pipe is normalIt will remain unknown as to what caused the backup but the damaged sewage pipe of my new home needs to be repaired because my house is still under warranty.?
Regards,
*** *** ***

Dear *** ***
Thank you for the opportunity to look into the Revdex.com assigned ICD *** Since the receipt of this concern, our Ryan Homes team has worked with the manufacturer to locate materials for the repair
The materials are scheduled to be delivered on September 23rd and Ryan
Homes will schedule the repair for the consumer the week of the September 28th Ryan Homes has spoken to the customer about the delivery and getting the wood repaired as soon as we receive the deliveryThe consumer has requested that the manufacturer inspect the quality and durability of the floor Ryan Homes is working with the manufacturer to schedule this inspection at the time we complete the repair
We appreciate the efforts of the Revdex.com in bringing closure to this concern Please let us know if you have any questions
Best regards,
Corporate Customer Relations

Dear *** ***,
Thank you for the opportunity to respond to the Revdex.com assigned ***
The consumer closed on her home constructed by *** Homes, Incin April On December 31, 2012, NVR, Incpurchased certain assets of *** Homes, Inc., including the trade name “***
Homes”However, NVR is not a successor to *** Homes, Incnor did NVR assume any of the liabilities to the closed customers of *** Homes, Inc The consumer does have a warranty on his home If any items fall within the warranty timeframe, the previous owner would handle the warranty claim This information has been provided to the consumer
We appreciate the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns
Best Regards,
Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because: If when installing the drain piping in the pantry was done properly, the stud finder would have not recognized the pipe as a stud ultimately preventing them from screwing into itIt was not until a few years after when I changed out the shelving the issue was identifiedI have Ryan home the opportunity to fix it, but they would not but recommended a guy they useTheir guy was going to charge me almost three time what I actually paid to repair it.Regards,
*** ***

Dear *** *** - Thank you for the opportunity to review the additional comments from the consumer on the Revdex.com ID ***.? The consumer signed the Maryland Purchase Agreement for her Ryan Home on December 31, which includes information on the? limited warranty in Section 6.? The consumer’s contract and signature are attached, acknowledging receipt of the warranty information.? All homeowners are given additional warranty information when they move in to their home via a USB drive.? In addition, the warranty information is is available at myryanhom.com under the? Warranty, Single Family Home: Maryland Residents pdf? (also attached herein for reference).? The specific language in the warranty is included under ‘Section V ??" AOne Year Warranty Items, Section Roof, Gutter, and Downspouts’ on page 23.? This clearly states the warranty coverage is year only and also includes instructions on properly maintaining the roof.? In addition, on page of the aforementioned warranty, ‘Appendix B Exclusions From Warranty Coverage’ item number 7.mnotes “Any loss or damage caused by acts of God or natural occurrences” is excluded.? The damage referred to by the consumer clearly falls under this provision as well.? ? In summary, Ryan Homes has performed in compliance with our contractual obligations.? The repairs requested by the consumer as outlined in the contract and warranty clearly occurred after the warranty expired and were also technically excluded from warranty coverage as this was a natural occurrence.? Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any questions.? Kind regards,Corporate Customer Care