Country Traditions

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***. Or warranty team has confirmed that the drywall work was completed on Saturday, March 3rd. The consumer confirmed satisfaction with the work. A copy of the report has been provided and
reviewed with the consumer as well. *** *** appreciates the efforts of the Revdex.com in bringing closure to this concern. Please let us know if you have any questions. Kindly, Corporate Customer Relations

Dear *** ***,
Thank you for the opportunity to look into the Revdex.com assigned ID *** Prior to the receipt of this complaint, the refund check was delivered to the consumer
We appreciate the efforts of the Revdex.com in bringing closure to this complaint Please let us
know if you have any additional concerns
Best regards,
Corporate Customer Relations

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***. Our Ryan Homes warranty team has reviewed the comments on the Revdex.com complaint as well as discussed the outstanding issues with the consumer. While some of the issues were called into our Customer Care
call center on the same day the complaint was filed, our Ryan Homes warranty team will actively work with the consumer to resolve/repair all outstanding items.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern. Please do not hesitate to contact us back if you have any further questions.Kind regards,Corporate Customer Care

From: Revdex.com of Metro Washington DC Date: Tue, Sep 19, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: ***Date: Tue, Sep 19, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Hi Ms *** ***,I am writing this email to let you know I would like to withdraw my Revdex.com complain which has an assigned ID of *** as NVR Inc has reached out to me and agreed to resolve the issue in a manner which both parties have come to an agreement on.

Dear *** *** -
Thank you for forwarding the Revdex.com ID *** *** Homes acknowledges that we did not contact the consumer after our last response This was simply an oversight and *** Homes has contacted the consumer and will work directly with the consumer to find a resolution
*** Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns
Kind regards,
Corporate Customer Relations

Dear *** *** - Thank you for the opportunity to look into the Revdex.com complaint ID ***. *** *** management has reviewed this complaint and is contacting the consumer in an effort to reach a resolution. *** *** appreciates the efforts of the Revdex.com in
bringing closure to this matter. Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Care

Dear *** *** - Thank you for the opportunity to look into the Revdex.com assigned ID ***. Our warranty team has provided additional information regarding the shoe molding. Our warranty supervisor had brought the issue of poor installation to the consumer's attention and noted it would
take - business days for the replacement materials to be shipped. The shoe molding materials were delivered on November 9th and the consumer will be contacting the warranty supervisor to advise of a convenient time for the new install. With regard to the siding: there was a mix up on the correct address with our vendor. This issue has since been resolved. While we do recognize this is the third complaint this consumer has filled with the Revdex.com, we would encourage the consumer to reach out to Customer Care directly at ###-###-#### so that we can address his concerns in a more timely matter. Customer Care is available Monday - Thursday from am to pm EST and Friday from am to pm. Ryan Homes appreciates the efforts of the Revdex.com in bringing closer to this matter. Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Care

Dear *** *** - Thank you for forwarding the Revdex.com ID ***. NVR has reviewed the complaint and learned the consumer’s home will be ready approximately days beyond his contracted delivery dateThe settlement for his home is scheduled on May 19thRyan Homes has offered to
assist the consumer with his living arrangements in the interimHe has confirmed that he is now using a different lender of his choice, but NVR Mortgage has reached out to discuss the mortgage process We appreciate the efforts of the Revdex.com in bringing closure to this matter. Please let us know if you have any questionsKind regards, Corporate Customer Relations

Dear *** ***-
Thank you for forwarding the additional consumer comments pertaining to the Revdex.com ID *** Our Ryan Homes management team as well as our production team have been in contact with the consumer and are working to address the concerns outlined in the complaint
We appreciate the efforts of the Revdex.com in bringing closure to this matter Please let us know if you have any questions
Regards,
Corporate Customer Relations

Dear *** ***,
Thank you for the opportunity to look into the Revdex.com assigned ID *** Ryan Homes has worked directly with the consumer to address the concerns outlined in the complaint We believe that this matter can be considered resolved
We appreciate the efforts of the RevDex.com in bringing closure to this matter Please do not hesitate to let us know if you or the consumer has additional concerns
Best regards,
Corporate Customer Relations

Dear *** *** -
Thank you for the opportunity to look into the Revdex.com ID *** Our *** Homes service team has met with the consumer this week and agreed to address his concerns
*** Homes appreciates the efforts of the Revdex.com in bringing closure to this matter
Please let us know if you have any questions
Kind regards,
Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Thanks, they have completed half of the issuesI will let you know when they fix them all.
Regards,
*** ***

Dear Ms***, Thank you for forwarding the additional comments made by the consumerRyan Homes stands behind our previous response. Ryan Homes made that every effort to complete the purchase process with the consumerUltimately, the consumer decided to terminate the contract. Ryan Homes will not be providing a refund.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter. Please let us know if there are any additional concerns. Kind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,
Thank you for the opportunity to look into the Revdex.com assigned ID *** Following the receipt of this complaint, the consumer contacted NVR Mortgage to make other arrangements to complete their transaction We believe that this complaint has been resolved directly with the
consumer
We appreciate the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns
Kind regards,
Corporate Customer Relations

Dear Ms***, Thank you for the opportunity to review the Revdex.com assigned ID ***. Prior to the receipt of this complaint, Ryan Homes has communicated with the consumer when they went under contract that we were projecting a July closeThe NVR Sales Representatives made it clear at
that time that it was only a projection and this information is also clearly stated in our contract languageRyan Homes explained that the lots are not recorded and we would be at the mercy of the developer/municipality to get the home sites prepared for construction. The NVR sales team has been in regular contact with the consumer throughout the process. As we received information, it was shared with the customer in a timely manner and the communication has been recorded in their fileAt the time the consumer threated to cancel their contract they were told that their earnest money would be retainedThese restrictions are stated in our Purchase Agreement as well The home sites have recently been recorded and we have shared our construction schedule with the consumer. The customer has since apologized to the NVR Sales Representative and promised to retract their complaint to the Revdex.com. Ryan Homes appreciates the efforts of the Revdex.com in bringing closer to this matter. Please do not hesitate to contact us if you have any addition questions or concerns Kind regards, Corporate Customer Relations

Dear Ms*** - Thank you for the opportunity to look into the Revdex.com ID ***. *** *** warranty team has inspected the concrete at the consumer’s home on 3/19/2018. It appears that there might be an issue with the workmanship or materials at this home. *** *** will
contact the consumer and work with them directly to either repair or replace the concrete. We will contact them as soon as possible to schedule a meeting to discuss the options with their exterior concrete*** *** appreciates the efforts of the Revdex.com in bringing closure to this concern. Please do not hesitate to contact us if you have any questions Kind regardsCorporate Customer Care

Dear Ms***,Thank you for the opportunity to look into the Revdex.com assigned ID ***. Ryan Homes has reviewed the issues outlined by the consumer. Our service manager has reached out to the consumer to schedule a timeframe to address his concerns. Ryan Homes appreciates the
efforts made by the Revdex.com in bringing closure to this concern. Please do not hesitate to contact us if you have any additional concerns. Kind regards,Corporate Customer Relations

Dear *** ***
Thank you for the opportunity to look into the Revdex.com assigned ID *** Ryan Homes has reviewed the complaint and the history on the house and agreed to look into this further Ryan Homes will contact the consumer and work with them to come to a resolution on the
repair
Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you should have any additional concerns
Best regards,
Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Some of the comments are incorrect, but at this point, I'm well over it.Thanks you the help
Regards,
*** ***