Country Traditions

[redacted] Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] ? We have looked into this Revdex.com and found that while the loan was being processed, the consumer sent in proof of his homeowners insurance and the premium was very high.? Our team explained that the debt ratio with that insurance would be too high to qualify for the loan and we recommended that they try [redacted] ? for a lower premium.? The consumer reached out to [redacted] received a policy and let the consumer know that they will now qualify for the loan due to the lower insurance premium.? [redacted] does not send a policy unless the borrower approves it.? The Closing Disclosure that the consumer received prior to closing that was signed by the borrower shows the Homeowners Insurance Company as [redacted] ? The Final Closing Disclosure that the borrower received prior to closing that was signed by the consumer also shows the Homeowners Insurance Company as [redacted] ? While our team was surprised to learn this was an issue, our team has explained to the consumer that they can change homeowners insurance companies at any time during the repayment of their loan.? The consumer will need to activate the new policy and cancel the old one.? The prior insurance company will refund any unused portion of the premium.? Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any additional questions.? Kind regards,? Corporate Customer Relations

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com ID [redacted] Homes has reached out and have achieved resolution directly with the consumer We appreciate the efforts of the Better Business in bringing closure to this matter Please let us know if you have any questions Kind regards, Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? Some of the comments are incorrect, but at this point, I'm well over it.Thanks you the help Regards, [redacted] ?

Dear [redacted] ?" Thank you for the opportunity to look into the Revdex.com ID [redacted] .? Upon receipt of this complaint, our sales team reached out to the consumer and completed a purchase agreement.? We do not believe this issue is still of concern for the consumer.? We appreciate the efforts of the Revdex.com and encourage you to contact us if you have any additional questions.? Kind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: As previously stated, when additional lumber is added to a home to correct a design flaw, the drywall warranty should, at the very least, begin from the date of the installation of the additional lumber, not the date of settlementPotential home buyers should be aware of NV's refusal to stand behind its workmanship.? Regards, [redacted]

What we have been asking over days is the measurements of the rooms shown in the attachmentThe total cost is 18,We need to know the cost per sq ft whether it is tile, carpet, pad or ListelloHad they given us the measurements, we would have taken a decision whether to go with the upgrades now or do it later or go with what comes with the homeThe [redacted] has no idea on measurementsI am attaching one more attachment in a different mail

Dear [redacted] Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] Ryan Homes has reviewed the complaint and the history on the house and agreed to look into this further Ryan Homes will contact the consumer and work with them to come to a resolution on the repair Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you should have any additional concerns Best regards, Corporate Customer Relations

From:? Revdex.com of Metro Washington DCDate: Tue, Nov 14, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] ? < [redacted] @myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From:? ***? < [redacted] @***.com>Date: Mon, Nov 13, at 7:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To:? [email protected] company has contacted me and are working toward a solution please update my complaint as satisfied at this point in time? Sent from my [redacted]

Dear [redacted] ?" Thank you for forwarding the additional comments for the Revdex.com assigned ID [redacted] .? Ryan Homes would only be able to provide guidance on who could evaluate a concern the consumer has with regard to the structure of his home.? Once again, Customer Care would not be able to comment on or guarantee a reimbursement for costs incurred for an inspection a consumer would choose to have done.? Ryan Homes will not be taking responsibility for the cost the consumer incurred to have his home structure evaluated as there were no issues found with the home’s structure.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.? Please let us know if you have any additional concerns.Regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:I don't believe this!! The only reason I require the so-called "different plumbing assembly" is because the Ryan assembly is permanently attached to the house's water supply line and can only be removed by a plumber! Incredible!Fine - I will take my case to the many consumer-oriented sites on the internetIf Ryan is going to make me pay hundfreds of dollars because of a a decision they made in order to save a few bucks, I'll see if I can't maybe stop the sale of at least one Ryan home by making their practices known to the publicGood job, Ryan homes! ? You've created a dissatisfied customer who will bad-mouth your product for all timeYou're banned! [redacted] ?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: The sections outlined in your response was not clearly explained to my husband or myself at contract signing or at closing.? I also never received a thumb-drive with warranty information.? Please forward the thumb-drive to the address in your files Regards, [redacted]

Dear [redacted] , Thank you for letting us know about the additional consumer concerns for the Revdex.com ID [redacted] Homes will continue to work with the consumer to provide options to address the issue Please let us know if you have any questions Regards, Corporate Customer Relations

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com ID [redacted] .? Our Ryan Homes management has spoken with the consumer and is set to meet the consumer to review their concerns on Thursday, May 11th.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please let us know if you have any questions.Kind regards,Corporate Customer Relations

Dear [redacted] ?" ? Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] .? The consumer settled on his home on 5/31/2016.? The warranty coverage the consumer purchased with his home has a year warranty on the driveway.? Certain cracks in concrete are covered in the warranty however, the cracks in the consumer’s driveway do not meet the criteria for repair given the age of the home and the tolerances set forth in the warranty (see below)? aService & Maintenance TipsMost exterior concrete cracking is caused by frost or uneven sub-grade settlement at sewers, drains, and utility line crossingsMinor cracks are a expectation and are best left aloneIf cracks exceeding established performance standards occur, we will inspect them.? Possible ConditionSurface cracks.? Performance StandardSurface cracks in driveways and leadwalks no greater than 1/inch in displacement and/orseparation.? On January 22nd? (seven months after the warranty period) the customer contacted [redacted] with concerns about the cracks in the driveway.? As a courtesy, our warranty team offered to apply concrete caulking to the cracks in the drivewayThe consumer declined our offer to perform this work.? [redacted] re-inspected the crack on 4/3/and the cracks have not changed in size or disposition, in fact they remain at the widest 1/8”It should be noted that while on site we did see some minor spalling at the concrete weather lip of the driveway [redacted] is willing to apply a concrete topping agent (***) or similar product to this area as well as perform the original offer to apply concrete caulking to the cracks in the driveway and apply a topping agent to the garage weather lip.? ? [redacted] appreciates the efforts of the Revdex.com in bringing closure to this matter.? Please do not hesitate to contact us if you have any additional concerns.? Kindly,? Corporate Customer Care

Hi I spoke with you earlier about closing my complaintEverything has been resolved for us so if you can please close the complaint that would be greatMy complaint ID is [redacted] .Thanks [redacted] Sent from my [redacted]

Dear [redacted] ?" Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] .? Ryan Homes was contacted by the consumer on July 21st.? The consumer relayed to our Customer Care that she experienced an issue with the refrigerator that came with the home.? The consumer opted to replace their refrigerator vsrequest repair to the refrigerator that came with the purchase of their Ryan Home.? At installation of the new refrigerator, the plumbing assembly needed to be changed to ensure full manufacturer’s warranty coverage of the new appliance.? Changing plumbing to accommodate a replacement appliance is not a service that Ryan Homes performs.? Ryan Homes offered the contact of a vendor that the consumer could employ to complete the action of changing the plumbing assembly.? Ryan Homes stands behind our original response to the consumer.? Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.? Please let us know if you have any additional concernsRegards, Corporate Customer Relations

---------- Forwarded message ----------From:? Revdex.com of Metro Washington DCDate: Fri, Sep 8, at 3:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From:? [redacted] ? < [redacted] @***.com>Date: Fri, Sep 8, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com My issue is being resolved with Ryan Homes

Dear [redacted] ,Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] .? NVHomes has reviewed the complaint.? A roof leak is covered under the Limited Home Builder's Warranty? for a period of year.? The consumer settled on their home? in September? 2007.? Our service team will meet with the consumer on Friday, December 30th to inspect the roof and make a determination of what action, if any, will be taken thereafter.? ? NVHomes appreciates the efforts of the Revdex.com in bringing closure to this matter.? Please do not hesitate to contact us if you have any additional questions.Kind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:Actually, city council asked [redacted] about the driveway issues during the meeting for final phase of the developmentThe city was curious why they received calls about the city's deicers causing harm to multiple driveways in our development.? Must of just been me? Driveways should not look like mine 6-months after being pouredIt's really that simple.? Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: Good afternoon and thank you for the opportunity to allow a rebuttalNVR Inc./ Ryan Homes was given multiple Weeks and months to correct the negligence, and warranty issues from December to the presentMrA [redacted] , Mr***, and Mr [redacted] all agreed that? April - was the final completion of all damage, repairs, construction, and warranty issues either? their subcontractors caused due to their negligence or the warranty issued caused by the homes settling issues (most of the issues for the construction was subcontractors errors or damage.)? I personally have given more than? a month of leave time from my job and commandThe? April deadline was even extended while I changed my schedule to accommodate Ryan Homes (April 25-May 2016) and even explained they could come on the weeks which I was told they don't do thatI? have asked and was denied for them to be able to complete? the damage and repair? work on a weekend and? they refused and advised that their guys don't work on weekends and we need to be more accommodating to their schedule if we want the construction to be completedWe have? bent over backwards, stressed, have had mental and physical anguish and? have even needed to seek medical care? for our anxiety because of this issue.? The opportunity has been there and they have either refused to complete the work or were unable to do? so? due to their negligenceMy leave time is? supposed to be for my wife and two kids before I am to go on a deployment or workups, but Ryan Homes/NVR Inchave taken those? weeks and months away.? ? ? Regards, [redacted] ***