Countrywide Periodicals

Re: [redacted] I am writing this in response to Complaint ID: [redacted] Mr [redacted] placed his order with our company on February 22, 2017, during a two-call process; the final call was recorded with his permissionPlease be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone callsWe use a two-call process to ensure that the customer fully understands the terms of the serviceDuring the recorded conversation the verifier went over the magazines, the consecutive monthly payments of $49.81, total for the full term of service, and verified the Visa card provided by Mr [redacted] for the monthly payments The verifier also went over our toll free customer service number, the estimated time of delivery for the magazines, our three-day cancellation policy, and also had Mr [redacted] verbally verify his mailing addressThis is the same address that that Mr [redacted] provided on his complaint Mr [redacted] states in his complaint, “They call you up say you have won a prize.” This is falseMr [redacted] was called and told he was entered into a sweepstakes and there was no purchase necessary to be in the sweepstakesThan the representative offered Mr [redacted] a magazine promotion and for participating in the magazine promotion you receive a give of a Tablet On April 28th, Mr [redacted] called our customer service department wanting to cancel his magazine accountIt was explained to Mr [redacted] that he was past his cancellation period that he agreed to at the time of saleMr [redacted] stated that he received a letter from our company stating that he had three business days to cancelThe representative explained to Mr [redacted] that the letter was sent out to him on February 23, Mr [redacted] stated that he did not receive the letter until March 20th, The representative explained that there is no way possible the letter took a month to get there and if it did he would need to talk to his post office about thatMr [redacted] became irate and just kept yelling and screaming and asked to speak with a supervisor The supervisor than took over the phone callMr [redacted] just kept yelling and screaming and would not let the supervisor get a word inThe supervisor tried explaining to Mr [redacted] to look at the date stamp from the United States Postal Service and it will show that the letter was sent out on February 23, just like the date on the letterMr [redacted] stated that we could edit anything we want I have personally reviewed the recording myselfEverything was done with Mr [redacted] ’s permissionThe cancellation policy was also explained clearly at the time sale Our company is in the business of fulfilling orders for magazinesThese claims are a “complete falsity”Not only was Mr [redacted] told there was no purchase necessary, but he was also informed of the cancellation policy at the time of saleTo date I have elected to cancel Mr [redacted] ’s account as it is apparent that Mr [redacted] is not going to pay for what he orderedMr [redacted] has also disputed the charges on his account so he has received his money back from his bank so there is no refund to be doneShould you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H***Compliance OfficerCountrywide Periodicals

May 5, Re: [redacted] Complaint ID: [redacted] I am writing this in response to a 2nd complaint filed by Mr [redacted] Mr [redacted] has asked for a copy of a written contractThis is not a contract that was sent it was a welcome packet that included the confirmation letter showing the magazines Mr [redacted] was set up with, a magazine list in case Mr [redacted] wanted to change his selection, and also the Official Award Release FormI have mailed a new welcome packet to Mr [redacted] to the address that we have in which is the same address Mr [redacted] has listed on his complaintShould you have any further questions, please do not hesitate to contact meRespectfully, Tammy H [redacted] Compliance Officer Countrywide Periodicals LLC

Complaint: [redacted] I am rejecting this response because: I WISH TO CANCEL ALL ORDERS Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will send them a letter about the account now that I have an addressI never received a letter from them at any timeI also have tried to call.Thank you for helping getting this cancelled and taken care off, Sincerely, [redacted] ***

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.The person writing this letter as the compliance officer, Tammy H***, also goes by Tammy F**, and other namesSince I am not communicating with a real person, I will not supply private medical recordsIn addition, after forwarding the FTC Case 9:14-mc-00002-JCL to Meredith Publishing, Conde Nast Publishing and Hearst Publishing, I was told by each that Countrywide is not authorized by them to sell subscriptionsAfter gathering other scammed people from the internet and forwarding their info to the publishers, they have launched their own investigation into terminating this practice Because of this horribly written response, and at the publishers request to gather more names, I will be launching a website to gather more information from people who unwittingly were taken advantage by this scam I will also be in touch with Michael B [redacted] of the FTC who handled the most recent FTC case against CountrywideI received his direct number via email from the FTC today after writing to the commissioners (Edith R [redacted] , Chairwoman Julie B [redacted] Maureen [redacted] O [redacted] Joshua [redacted] W***) who appeared on the FTC complaint filed against Countrywide and was encouraged to contact him immediately Cancellation is no longer a possibilityWe now want restitution Regards, [redacted] (a real person)

Re: [redacted] I am writing this in response to Complaint ID: [redacted] filed by Mr [redacted] Mr [redacted] placed his order with our company on December 14, 2016, during a two-call process; the final call was recorded with his permissionPlease be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone callsWe use a two-call process to ensure that customer fully understands the terms of the service During the recorded conversation the verifier went over the magazines, the consecutive monthly payments of the $49.81, total price for the full term of service, and verified the Visa card provided by Mr [redacted] to process the monthly payments to the account each monthThe verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Mr [redacted] verbally verify him mailing addressAt the time of sale Mr [redacted] stated that his address was [redacted] ***Mr [redacted] stated in his complaint, “After being called last December by someone offering a “free tablet” that I never received.” This is correct it was stated in the recorded conversation at minute seconds by the verifier, “Were going to get that out to you as soon as you make your 5th paymentYou will receive a release form in the mail, make sure to sign it and send it back to us so you can receive your tablet Okay?” At minute seconds Mr [redacted] answers, “Okay.” We never received Mr [redacted] ’s signed release form back and Mr [redacted] has only made payments on his accountAlso in the complaint Mr [redacted] also states, “Who is trying to collect the cost of five years of delivery of Periodicals, none of which I would ever have agreed to receive.” Mr [redacted] was set up with a basic men’s package of magazines and was told he could change any or all of the magazines at any time throughout his service as many times as he wanted at no additional cost Mr [redacted] as states in his complaint “When I was talking to these folks last December, they were all about the no risk, cancel anytime you want.” This is also not factualMr [redacted] was specifically told by the verifier at minutes seconds, “We ask the you take the order with the understanding that after business days you may not cancel, however you can change your magazines at no additional cost.” Mr [redacted] made payments on his account and than just quit paying for what he orderedOur billing department called Mr [redacted] regarding his delinquent account, many times starting in February of until July Mr [redacted] ignored these calls until his account was sent to a 3rd party agencyBottom line is Mr [redacted] admits to placing the order and than just quit paying for what he owesTo date the account is still open and will remain as so until all payments have been madeShould you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H***Compliance OfficerCountrywide Periodicals LLC

Re: [redacted] I am writing this in response to Complaint ID: [redacted] [redacted] signed up for our Online Service Periodical Savings Club Membership on June 3, Upon signing up for the service the member receives an email with her log in information so they can access the website and use the serviceIt does say that it can take to hours to receive the email On July 13, Ms [redacted] called customer service and wanted to cancel and wanted a refundMs [redacted] stated that she never received her email to log in and use the serviceMs [redacted] signed up for this on June 3rd and never called about her log in information until after she was charged a second timeI have included a copy of the email that was sent to Ms [redacted] and it also has the date it was sent and an explanation to as why Ms [redacted] might have not seen the email I have also included a copy of our terms of service from the sign up that clearly states that there is no refundA customer does have to agree to those terms of service before being able to proceed with sign up Ms [redacted] states in her complaint, “A business cannot expect to charge people without sending the standard confirmation email.” Again this email was sentIt is not at fault of our company if Ms [redacted] did not see the emailRespectfully,Tammy H***Compliance OfficerPeriodicals Savings

Complaint: [redacted] I am rejecting this response because:Miss H [redacted] responded with facts that are not the true story,I was called lare in the day on a Saturday afternoon with a male person from this company telling me of great deal on perchasing magazine deliveries, at the first call I rejected the offer, some time later that afternoon I received another call from the same pushy person told me he was going to call me every minutes that afternoon until I accepted his offer, he did tell me that the proceeds from the purchases was going too worthy cause, yes after his persistence I did give him my credit card number, never was I told of contact for any length of time,or asked what magazines I would like to choose, that a list of magazines that I could pick from would be mailed to me,that never happened and I began receiving magazines that I would never read, especially magazines of a foreign language, which I have received a number of times contrary to Miss Hubble's response,dealing with this company and people like the initial caller and people from this company that I have talked to resolve this issue is a good example of being careful with believing what these people tell you Sincerely, [redacted]

September 26, 2016Re: [redacted] ***I am writing this in response to complaint Id: [redacted] Our company contacted Ms [redacted] on September 16, to offer her a magazine promotionMs [redacted] states in her complaint that we “called saying they were publisher clearing house.” This is as we told her we were calling about her preferred customer status with the publishersAt no time was Ms [redacted] told we were from publishers clearing houseMs [redacted] also states in her complaint, “somehow they got my credit card info that they read back to me.” This is also falseWe have no credit cards on file before someone becomes a customerMs [redacted] provided her credit card to be charged and than during that same phone call decided that she did not want the serviceMs***’s order was cancelled immediatelyAnother accusation was made that Ms [redacted] was charged $Ms***’s card was authorized for only $and it is just an authorizationBecause Ms [redacted] cancelled the order the funds were not settled on and the $will go back into Ms***’s account as soon as her bank lifts the hold on the pending chargeMs [redacted] also states, “I tried to get a hold of them to settle this.” Ms [redacted] placed and cancelled the order on a Friday and called over the weekendOur voice mail states specifically that we are open Monday – Friday 9:00am to 5:00pm Mountain Standard time.To date as Ms [redacted] was informed in the original conversation her order was cancelledIt would be my suggestion that before Ms [redacted] makes and incorrect statements on a company that she tell the truth and also get her facts straightShould you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H***Compliance OfficerCountrywide Periodicals LLC

Complaint: [redacted] I am rejecting this response because: I have been living at the address [redacted] for a whole year, plus I am currently to this day recieving mail at that addressI have never received any magazines at that address and I was not provided with a customer service number before moving.Sincerely, [redacted]

Re: [redacted] I am writing this in response to Complaint ID# [redacted] [redacted] placed his order with our company on August 8, 2015, during a two-call process; the final call was recorded with his permissionPlease be aware that an order is not processed until the terms of the service are agreed to upon two-scripted phone callsWe use a two-call process to ensure that the customer fully understands the terms of the service During the recorded conversation the verifier went over the consecutive monthly payments of $49.81, total for the full term of service, verified the Visa card ending in [redacted] with a CVV of ***, provided by Mr [redacted] for his monthly paymentsWe do ask the customer for the CVV code for security purposes, since the CVV is only present on the physical card itself The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Mr [redacted] , verbally verify his mailing address of [redacted] , Westfield, MA ***Mr [redacted] is well aware of this order, as he has called our company a few times regarding his magazinesWe also lowered Mr [redacted] ’s payments to payments of $Mr [redacted] only has a balance left on his account of $that will need to be paid in fullMr [redacted] states in his complaint that he received a Spanish magazineThis magazine did not come from our companyAt the time of sale Mr [redacted] was offered a basic men’s package of magazines and was told that he could switch and change his magazines at anytime by calling our customer service department To date this account is active and will remain as so until all payments have been madeShould you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H***Countrywide Periodicals LLC

Re: [redacted] I am writing this in response to Complaint Id # [redacted] filed by Ms [redacted] This is the 2nd complaint filed by Ms [redacted] and our position on this matter still standsMs [redacted] placed an order with our company and needs to pay for what she has ordered.In Ms [redacted] ’s 2nd complaint she states that she has lived at her address for a yearAs I explained in my previous response the United States Postal Service will only forward magazines for daysIn other words if Ms [redacted] never changed her address with us or with the publishers she would not be getting them at her new addressSince Ms [redacted] is delinquent on the account the magazines are now on hold until the account is paid for.Ms [redacted] also states that she was never provided a phone number for customer serviceThis is also not correct as it was given to her during the recorded conversation and also was available through her bank when her card was charged.Again, to date Ms [redacted] ’s

Re: [redacted] I am writing this letter in response to Complaint ID: [redacted] filed by [redacted] This is not a valid complaint as Mr [redacted] is not a customer of our company[redacted] placed her order with our company on August 11th, 2017, during a two-call process; the final call was recorded with her permissionPlease be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone callsWe use a two-call process to ensure that the customer fully understands the terms of the serviceMr [redacted] states in his complaint that Ms [redacted] was not given a phone numberThis is falseAt seconds during the recorded conversation the verifier states, “Followed by our toll free number which is 888-300-9415.” Mr [redacted] also states that Ms [redacted] was never told she had three business days to cancelThis is also falseSpecifically at minutes seconds the verifier states, “We do ask that you take the order with the understanding that after business days you may not cancel.”It would be my suggestion that before Mr [redacted] makes accusations against a company he gets his facts straightTo date I have elected to cancel Ms [redacted] ’s account as it is apparent that her husband does not want her to have what she orderedShould you have any further questions, please do not hesitate to contact me.Respectfully,Countrywide Periodicals LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only because they are a fraud company who will take advantage of elderly people However since I am not the customer and am ONLY the customers daughter I can not do anything about itBasically this company is a disgrace, however let it be Hopefully they do not scam more elderly unsuspecting peopleAlthough I can not do anything about this, I will make everyone I know of this disgrace of a company Just look up complaints against them - all the same - [redacted] .Sincerely, [redacted]

Hi this was sent to me last week and I tried to send back saying will accept but the system did not let mei then received notice yesterday that case is closed as I did not respond [redacted] is agreeable to the business response that he is not responsible for any fundsThis sure is a life lesson for him Please make sure the company knows he accepts their offer and no funds will be requested of himPlease make sure the phone calls to him and letter threating a law suit is also stopped Thank you [redacted] on behalf of [redacted]

Re: [redacted] I am writing this in response to Complaint ID # [redacted] filed by Ms [redacted] Ms [redacted] placed her order with our company on October 30, 2015, during a two-call process; the final call was recorded with her permissionPlease be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone callsWe use a two-call process to ensure that the customer fully understands the terms of the service.During the recorded conversation the verifier went over the magazines, the consecutive payments of $49.81, total for the full term of service, and also verified the Visa provided by Ms [redacted] to be charged for her monthly payments.The verifier also went over our three-day cancellation policy, the estimated time of delivery, and also had Ms [redacted] verbally verify her mailing address of [redacted] ***, Salem, VA 24153.Ms [redacted] stated in her complaint that she signed up for the service when she was undergoing treatment for cancerWe have no idea of knowing this at anytime until the customer tells us.Ms [redacted] also states that a billing representative was rudeBecause we explain our cancellation policy and tell you that you are past your cancellation policy does not mean that we are rude and unwilling to understand.Ms [redacted] admits to placing the order, therefore I am leaving the account active and Ms [redacted] will need to pay for what she is receivingMs [redacted] is more than welcome to call me personally and I will be more than happy to help her out to make sure she pays for the service and does so in a manner that she understands and can pay for.Should you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H***Compliance Officer1-888-300-

RE: [redacted] *** Mr [redacted] signed up for our company's online coupon savings program on October 19th, In order to sign up for the Online Savings program, the customer must enter their card information, email, address, name and agree to the terms of the service on the initial websiteIn order to receive the first days of use of the service for only $1.00, the customer must also enter the coupon code at the time of sign upMr [redacted] contacted our customer service department on February 5th, 2018, and at that time he stated his credit card information had been fraudulently used by an old employeeThe customer service representative then explained the person who signed up would have to have all of Mr***' personal information in order for that to be possible, along with access to his email to be able to access the siteNone the less, that we would cancel the service, no problemIn the terms and conditions (attached) agreed to at the time of sign up, the site does state that this is a non-refundable service, as the customer has full access to the site for the full days they paid forThe representative also explained that in order to issue a refund for the payments received, we would need a copy of a police report filed claiming the fraudulent use of Mr***' cardThis complaint is the only further correspondence we have received from Mr [redacted] since that conversationTo date, the savings club account is cancelled and there will be no further charges posted to Mr***' accountUpon receiving a police report, we will have no problem refunding the chargesRespectfully,Country Wide Periodicals, LLC

Re: [redacted] I am writing this in response to Complaint ID: [redacted] [redacted] placed her order with our company on April 6th, 2016, during a two-call process; the final call was recorded with her permissionPlease be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone callsWe use a two-call process to ensure that the customer fully understands the terms of the service During the recorded conversation the verifier went over the magazines, the consecutive payments of $49.81, total for the full term of service, and verified the Visa card ending in [redacted] provided by Ms [redacted] The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Ms [redacted] verbally verify her mailing address in which is the same address that Ms [redacted] provided on her complaint Due to Ms [redacted] ’s account being delinquent our billing department called Ms [redacted] on August 1st, Ms [redacted] provided a new Visa card ending in [redacted] to be charged for her monthly payments Ms [redacted] is more than aware that she placed an order with our company and that she owes are company money for the order that she placedMs [redacted] is also receiving magazines for what she ordered and paid for as per her words in her complaint To date Ms [redacted] ’s account is active and will remain as so until all payments have been madeShould you have any further questions please do not hesitate to contact meRespectfully,Countrywide Periodicals LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This place should however be out of business with the number of complaints and scammy what they do business The did not mail the notice when they said they did and then want to give you canned scripted responses to cancel your order......crooked....as can be!! Sincerely, [redacted]

May 2, Re: [redacted] I am writing this in response to Complaint Id: [redacted] Our customer as evidenced by the email on the complaint did not file this complaintMs [redacted] placed her order with our company on August 3, 2015, during a two-call process; the final call was recorded with her permissionPlease be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone callsDuring the recorded conversation the verifier went over the magazines, the consecutive monthly payments of $33.20, total for the full term of service, and also verified the Mastercard provided by Ms [redacted] to be chargedThe verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also verified Ms [redacted] mailing address in which is the same address provided on the complaintTo date I have elected to cancel Ms [redacted] accountI have pulled the account from collectionsMs [redacted] will receive no further callsShould you have any further questions, please do not hesitate to contact meRespectfully, Tammy H [redacted] Compliance Officer Countrywide Periodicals LLC