Countrywide Periodicals

Review: I accidentally signed up for a magazine subscription now the company that was really hard to find because of the unknown caller id that shows up when they call says that I am locked into some 12 month contract that's gonna cost $736 I want to cancel the account have nothing more to do with this subscription and have no monthly payments on something I want to cancel I have heard nothing but bad things about this company and their scams once I looked them up on the internetDesired Settlement: I would just like them to cancel my subscription and any further payments they might want they say I can pay it all off early that the total will amount to 730.51 and my monthly payments are 66.41 I would like this to stop.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted]. [redacted] placed his order with our company on October 21, 2013, during a two-call process; the final call was recorded with his permission. Please be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 12 consecutive payments of $66.41, total for the full term of service, verified the Visa card provided by Mr. [redacted], and also asked his permission to process the monthly payments to the Visa account each month. Mr. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Mr. [redacted] verbally verify his mailing address.

Mr. [redacted] states in his complaint that he accidentally signed up for our service. Again everything was done with Mr. [redacted]’s permission. Mr. [redacted]’s complaint is basically that he does not want to pay for what he has ordered.

Mr. [redacted] also states that, “the company that was really hard to find because of unknown caller id that shows up when they call.” During the recorded conversation at 22 seconds the verifier states, “If you’d like to change these just call [redacted].” At the end of the call Mr. [redacted] asked about payments again and the verifier went over the payments again for a second time and than again at 4 minutes 3 seconds Mr. [redacted] asks, “If I want to cancel these magazines in the 3 business days who do I have to call like you?” At 4 minutes 8 seconds the verifier answers, “It’s the [redacted].” At 4 minutes 14 seconds the customer says, “Okay”. Our phone number also was on the confirmation letter that was sent to Mr. [redacted] and also available on his bank statement.

To date Mr. [redacted]’s account is active and will remain as so until all payments have been made. Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: I have no job so I cannot pay for these magazines plus I do not want any magazines. When they called me I was 17 and under the impression that I was going to be in a drawing, then they said I was going to recieve a fancy watch if I signed up for this. They told me I was going be billed only 14.95 and they are billing me 36.20!! I keep calling and trying to unsuscribe but they keep telling me that I can't! I want my money back and to stop receiving these magazines!Desired Settlement: I want every bit of money that they have taken out of my account to be refunded asap!!

Business

Response:

I am writing this in response to Complaint Id: 9626536. [redacted]

Review: These people called me about a year or so ago, saying they wanted to have me renew my magazines. I thought they were who I was already receiving magazines from since they had my card number already. They told me I would be charged $66.41 for the magazines initially and the amount would be pro-rated every 3-4 months afterwards. Everything was going ok until they said I was entered into a sweepstakes of possibly winning $100,000 and that I would receive a diamond watch with my magazines. I got off the phone with them and immediately looked up this company, and knew this was a scam. I called them back immediately and told them to cancel. The woman on the phone said she couldn't cancel that it was after hours, even though I literally just got done with talking with them. I told her to cancel it and that I would call back tomorrow to verify. I told her also that I was calling my bank and cancelling the payment. My bank cancelled the amount and gave it back to them. I have the statements for my bank showing this amount being credited back to them. I have NEVER received a single thing from them. No magazines, no watch, nothing. They have not tried to call me or send me letters. The first letter I've received from them was them saying they were sending me over to collections. The statement even says I have until 04/29/2013 to contact them before it's sent to collections but they've already done so. Countrywide Periodicals says I owe them $398.45 and the credit collectors are saying I owe them $796.91. They're saying they're going to send this out to all the credit reporting agency and have this potentially effect my credit. This is the last thing that I want to happen since I've kept my credit score in good standing. This is beyond ridiculous since I've seen over hundreds of complaints saying all the same thing. I'm calling them back tomorrow and telling them that I've reported them. I will do a class action lawsuit if necessary. Hopefully you can help with resolving this. Thank you very much!Desired Settlement: I want them to drop the collections and for this to not effect my credit score. If this goes on my credit report I will be looking for a settlement at that point. I want them to drop this and leave me alone. Thank you.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9518214. [redacted] placed her

order with our company on June 22, 2012, during a two-call process; the final

call was recorded with her permission. Please be aware that an order is not

processed until the terms of the service are agreed to upon two scripted phone

calls. We use a two-call process to ensure that the customer fully understands

the terms of the service.

Ms. [redacted] claims that we called her and told her we wanted her to renew her magazines.

This is not true as we call to sale magazines not renew them.

Ms. [redacted] claims in her complaint that she called and cancelled the very next day. I have

no record of Ms. [redacted] calling our customer service department and canceling her

order. In fact Ms. [redacted] has never called our customer service department until

her account was sent to our sister company to recover her payments.

Ms. [redacted] also states in her complaint, “They have not tried to call me or send me

letters.” This statement is not true. We have been trying to contact Ms. [redacted]

by phone since August of 2012. Also Ms. [redacted] was sent past due notices on her

account on August 30, 2012, October 11, 2012, March 13, 2013, and also April

11, 2013. We were not aware that Ms. [redacted] had changed her phone number until

she called our customer service department on April 24, 2013 and left her new

phone number on our voice mail. Also we received a change of address in

November of 2012 from the post office. When Ms. [redacted] first placed this order

she lived in [redacted] The address change we received in November of 2012

was in [redacted] The new address on this complaint shows Ms. [redacted] living in

[redacted]. That might explain why Ms. [redacted] did not receive her mail,

magazines, or our phone calls. Especially if she did not call and notify us of

this change. It would also be odd that she received a call from our sister

company regarding her delinquent account but not any of our calls.

It is very apparent that Ms. [redacted] has ignored our attempts to contact her regarding her

account and it is also obvious that she is not going to pay her debt as well.

At this time I have elected to close Ms. [redacted]’s account. There will be no more

correspondence from our company. Should you have any further questions, please

do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9518214, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

see attached

Regards,

This is in response to Countrywide Periodicals response. As I previously stated, I called this company immediately after getting off the phone with them, the same day. The compliance officer made no statement on that phone call. I'm also not sure what the compliance officer means by I placed my order during a two-call process. I was initially speaking with someone over the phone and was then handed over to his supposed manager. I spoke with the man then who talked to me about processing the order. Again, I was under the impression that these were magazines that I had already order previously through someone else. Since they already had my credit card number, I thought it was the other company. I had a suspicion toward the end of the call that this company was not the same when they started offering me a "free diamond watch" with my purchase and a chance to win some money through a sweepstakes. After I got off the phone with them, I did some research and called back immediately when I saw review after review of it being a scam.

They also mentioned that they attempted to contact me before I received the collections notice. I moved in July of 2012 and had all of my mail forwarded to the new address in Washington. I continued to receive my mail from everyone else, so there is no reason why Countrywide Periodicals mail couldn't have reached me. In November of 2012, my house in [redacted] was rented out and so my mother changed her mailing address to her place in [redacted]. When my mother made the change, she changed my brothers as well, but in doing so she had to select the "Family" option instead of "Individual", causing everyone with the last name [redacted], who previously lived in [redacted], to have their forwarding address go to [redacted]. This caused my address to change again, and it only took a couple of weeks for us to realize this. I immediately changed my address back, again probably near the end of November it went back to the address in Washington. During that time I had my things going to California, my mom kept all of my mail and sent it to me, there was nothing from Countrywide Periodicals. She has stated to me that she also, has never received any magazines that were for me from Countrywide Periodicals. Again, as I stated before, I never received any magazines from Countrywide Periodicals while I was in Washington.

The compliance officer also stated that they tried to contact me via phone. I had not changed my phone number until mid-end of October. There was plenty of time for them to contact me but I never received a phone call or voicemail stating that they were trying to get in touch with me or collect anything. Because of this, I did not update my phone number with them since, as far as I was concerned, I didn't/don't owe them anything.

In the documents I've provided, it will show that the amount I was initially charged from the company was cancelled and returned back to the company immediately. I filled a dispute with [redacted] and told them the story of what I was told by Countrywide Periodicals and they agreed that it sounded like a scam and returned the money immediately.

The compliance officer has stated that it was odd that I received a call from their sister company about my delinquent account. I didn't receive a phone call phone them, I called them when I received a notice from them saying I owed nearly $800 to Countrywide Periodicals but the notice I got from Countrywide Periodicals was saying I owed $400.1 had to call them since Countrywide Periodicals wouldn't talk to me about the account even though their notice said I had until 04/29/2013 to contact

them. I called five or so days before the 29th of April, so they should've been able to work with me. But what I do find odd, is that the sister companies mail could reach me but not Countrywide Periodicals until the same time the collections notice was sent to me. I have not ignored any attempts to reach me because none have reached me until now.

The fact still remains that I have not received any magazine which are what the charges stand for. The initial payment for the service was returned back to Countrywide Periodicals, so nothing is owed to them. They cannot charge me for a service that I have not received, nor want. So yes, in fact, as the compliance officer has stated, I do not intend to pay these charges.

Thank you, [redacted]

Business

Response:

In reply to: [redacted]

I am writing this in response to a 9518214.

First and foremost Ms. [redacted]’s account has been closed.

Ms. [redacted] states in her complaint, “I called this company immediately after

getting off the phone with them, the same day. The compliance officer made no

statement on that phone call.” I would have no reason to make reference to this, as I have

no record of Ms. [redacted] calling the next day and trying to cancel her account as if she

would have her account would have been cancelled that day as Ms. [redacted] would have

been within her cancellation period.

Ms. [redacted] states in her complaint, “I’m also not sure what the compliance officer

means by I placed my order during a two-call process.” It means exactly what Ms. [redacted]

states in her next sentence, “I was initially speaking with someone over the phone and

was then handed over to his supposed manager.” Ms. [redacted] spoke with 2 separate people.

Also Ms. [redacted] states in her complaint over and over again that she never received

any mail or phone calls from our company. In the 2

complaint she states, “I called them when I received a notice from them saying I owed

nearly $800 to Countrywide Periodicals but the notice I got from Countrywide

Periodicals was saying I owed $400.” Obviously Ms. [redacted] did receive mail from us.

Again Ms. [redacted]’s account is already closed. There is no more reason for future

correspondence between Ms. [redacted] and our company. I wish Ms. [redacted] luck in her future

purchases and payments made to any other company.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9518214, and find that this resolution is satisfactory to me.

Regards,

Review: I got roped into signing up for a magazine subscription. I never signed a contract an was supposed to be able to cancel whenever I want. I tried to cancel right away after seeing all of the responses from people saying it was a scam. I have called several numbers many times and always to a voicemail. It's been months now and I finally get a person and he says they will call me back durring business hours in three mins, waited a hour and no response I call back again (same guy) and he says they don't open for another 10 mins.. Obviously avoiding my call. They are now saying that I'm not allowed to cancel for any reason and there is nothing I can do. I do not want them having my credit card anymore I need to cancel this and stop being charged for something I don't use.Desired Settlement: I want this canceled and to stop charging my credit card immediately.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9674696. [redacted] placed her

order with our company on October 25, 2012, during a three-call process; the final call

was recorded with her permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon three scripted phone calls. We use a three-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24

consecutive payments of $33.20, total for the full term of service, verified the [redacted] card

provided by Ms. [redacted] and also asked her permission to process the monthly payments

to the [redacted] account each month. Ms. [redacted] replied yes.

Ms. [redacted] states in her complaint, “I have called several numbers many times and

always to a voicemail.” During the recorded conversation the verifier states, “Give us a

call at [redacted].” We are open Monday thru Friday 9:00a.m. To 5:00p.m

Mountain Standard Time. If Ms. [redacted] was calling any other time she would have

received voice mail and could have left a message and we would have called her back.

The only call we have record of is on August 19, 2013 and she spoke with a customer

service representative who once again explained our cancellation policy to her. Ms.

[redacted] asked how many payments she had left. We explained that she only had 14

payments left.

Ms. [redacted] also states, “I never signed a contract an was supposed to be able to

cancel whenever I want.” This is not factual. Ms. [redacted] said yes to a verbal agreement

and also during that recorded conversation at 2 minutes 27 seconds the verifier says, “We

ask that you take the order with the understanding that after 3 business days you may not

cancel.”

Ms. [redacted] is receiving product as promised. If she is having issues making

payments we would be more than happy to work with her. However, Ms. [redacted] agreed to

make all 24 payments and at no time was there any doubt that Ms. [redacted] understood and

agreed to the terms of the service.

To date Ms. [redacted]’ account is active and will remain as so until all payments

have been made. Should you have any further questions, please do not hesitate to contact

me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9674696, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not accept the response I tried canceling membership, I told the business on the day I spoke with them they charged my card and I told them I did not understand that they were charging me and did not want this service they did nothing to help me offered to lower payment but not stop it and this was within 3 days because it was the first day. I want to terminate immediately. I've read several complaints saying this company is a scam I do not want them having my bank information.

Regards,

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9674696. Ms. [redacted] has additional concerns regarding her account. Ms. [redacted] states, “I told the business on the day I spoke with them they charged my card and I told them I did not understand that they were charging me and did not want this service.” I have once again reviewed the recorded conversation. At no time did Ms. [redacted] say that she did not want the service. The payments and service were explained clearly and correctly. Please review the following facts.

During the recorded conversation at 36 seconds the verifier says, “You’ll find your payments, we went ahead and set your payments up 2 months together at a time making your billing amount $33.20 once each month for the first 24 months of your service, than nothing at all the last 24 months. Now the total for the service is $797; of course you don’t pay it that way. It’s just the $33.20 once each month for the first 24 months than nothing at all the remaining 24. Is that the way you understood your payments?” At 1 minute 1 seconds Ms. [redacted] answers, “Mmmm hmmm.” At 1 minute 34 seconds, “Your first payment has been processed for you. That will make the remaining payments on the 25th of each month for you ok?” At 1 minute 40 seconds Ms. [redacted] says, “Ok.”

Also during the recording at 1 minute 41 seconds the verifier asks, “And we do have your permission to bill the monthly payments to your card correct?” At 1 minute 44 seconds Ms. [redacted] answers and says, “Yes.” At 2 minutes 40 seconds the verifier asks, “Did you have any questions on your order or your payments?” At 2 minutes 43 seconds the customer replies, “No.”

As evidence above everything was done with Ms. [redacted] permission. Ms. [redacted] was well aware that she had to pay and that she was placing an order.

Again, Ms. [redacted] account is active and will remain as so until all payments have been made. Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with this response. I tried to call and cancel many times after my card was charged this first time also on that first call they told me after I voiced my opinion about not wanting to be charged they told me they couldn't cancel it but they could lower my payment to 33$ I am not happy with the customer service of this company and I do not wish to go on with this service I do not use.

Regards,

Review: periodicals is a FRAUD I WAS TRICK INTO GIVING OUT MY CREDIT CARD INFORMATION IN TURN I AM BEING FORCED TO PAY FOR MAGAZINES OR A GIFT THat I was told it will give because I won a diamond ladies quartz watch, now periodicals took money out of my account eventhough I cancelled the credit card the first time, when I received my new card periodicals took money again in total $70.00. I called periodicals because instead receiving the watch by certified mail I received a released form the watch I must fill out and mail it back to released the watch. now I cant cancelled the whole mess please help I contacted the attorney general office and I also contacted FTC. PERIODICALS CANT BE FOUND ANYWHERE IN THE Revdex.com.Desired Settlement: THE TOTAL $70.00BECAUSE I CANCELLED THE SECOND CARD, HOPEFULLY MY SSI CHECK WILL GO INTO DIRECT DEPOSIT THE NEW SAVINGS ACCOUNT WITH MY BANK I SELECTED I AM FORCED TO PAY NO MATTER WHAT

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9540982. [redacted] placed

her order with our company on May 3, 2013, during a two-call process; the final call was

recorded with her permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon two scripted phone calls. We use a two-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24

consecutive payments of $33.20, total for the full term of service, verified the Mastercard

provided by Ms. [redacted], and also asked her permission to process the monthly

Payments to the Mastercard account each month. Ms. [redacted] replied yes. The verifier

also went over our three-day cancellation policy, the estimated time of delivery, our toll

free customer service number, and also had Ms. [redacted] verbally verify her mailing

address.

Ms. [redacted] states that she was tricked into giving out her credit card. We do

not use any trickery so our customers give out their credit card. Again, the terms of

service are explained over two phone calls. I have personally reviewed the recording

myself and at no time was there any doubt that Ms. [redacted] understood and agreed to

the terms of the service.

Ms. [redacted] also states that she won a diamond ladies quartz watch. Ms.

[redacted] was told that if she ordered the magazines she would receive a gift of a watch.

It was also explained to Ms. [redacted] that we would sent out a Gift Release form for the

watch and she needed to sign the form and send it back to us and we would send her

watch out in the mail. We do not charge for the watch.

Ms. [redacted] states that we took $70.00 out of her account. This is also not true.

We authorized for the first payment of $33.20 and only settled on that amount as well,

with Ms. [redacted]’ permission.

At this time I have elected to cancel Ms. [redacted] account because it is apparent

she is not going to pay for what she ordered. I have refunded the 1

and she should have that back in her account within 7-10 business days. Should you have

any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9540982, and find that this resolution is satisfactory to me.

Regards,

Review: Months ago I received a call from this company trying to sell magazine subscriptions. However, I misunderstood the contract of what I was signing up for as I was busy at the time and just trying to finish the conversation. So far I have a single charge on my bank account for $49.81, and after I did not receive any of the magazines that I had paid for I decided to cancel my debit card so that there would not be any more charges for nothing. Since then I have heard from them once, where they have recently called me about the remaining payments. I had called them before, but was never able to reach them. During the last conversation I let them know that I wanted to cancel my subscription and that I had not received any of the magazines that they had promised, but they told me that I had signed up for a contract and as such I could not cancel my subscription without paying the rest of the subscription amount. I did not know what I was signing up for, and now in retrospect the entire situation was questionable and I should not have placed the order in the first place. The service is obviously a scam now, but they will not allow me to cancel my order even though I have not received anything from them since they convinced me to subscribe.Desired Settlement: I would like to receive a letter from the company acknowledging my cancellation. I do not need a refund for the payment I already paid, but I have not received what was promised and am not going to pay for it. If I am still not able to cancel, I will have to go to other consumer protection agencies.

Business

Response:

Please see attached.

Review: I had an account with Countrywide Periodicals that went past due. To the best of my knowledge, I did not receive a phone call, email, or letter from the company saying I was past due. Now, 3 years later, I am currently dealing with a collections company because they could not collect the debt. The collections company says the account went past due on April 2011 and the information they had was outdated. When I did move from my old address, I did put in a forwarding request through the USPS so even if they did send me a letter, I should have received it at my new address.Desired Settlement: I would like to know if there is a time frame in which I should have been contacted to be notified to pay the debt. If that time frame has passed, I would like the debt cancelled, my money refunded back to me that I have or will pay the collection company, and this incident taken off of my credit report. If there is no such rule or law about a time frame, I will pay my debt to the collection company.

Business

Response:

Re: [redacted]

I am writing this in response to Complaint ID [redacted]. [redacted] placed his

order with our company on February 4, 2011.

Mr. [redacted] shows a new address and phone number on his complaint. At no time

did Mr. [redacted] call and update his address with us so that would explain why Mr. [redacted]

did not receive any notices about his account being past due.

At this time Mr. [redacted]’s account has been made a paid in full account. Mr.

[redacted]’s address and phone number have been updated and Mr. [redacted] will receive

product for what he has paid. Should you have any further questions, please do not

hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I received a call from this company trying to get me to purchase a magazine subscription from them. I was not able to hear the salesperson very well and had to go outside to try to get a better reception on the phone. I thought the person on the phone had told me that they would deduct my account for 3 or 4 months and that I was getting a 24 month subscription to the magazine. I was supposed to be able to choose what magazine I wanted to receive. I don't remember sending anything back in to this company, but the man told my daughter that I did. I have been down in my health since losing my husband and almost losing one of my daughters a few months ago. My mind hasn't been very focused in months. After all these magazines started coming to my house and they kept taking the money out of my account longer than I agreed, then I called them at ###-###-####, and had my daughter do the same since they were very rude on the phone. The man was even rude to my daughter. It said for billing questions or to cancel your membership to call that number. My user ID is [redacted] and my member ID is [redacted]. They told me and my daughter that I was past the time to cancel. That I had 3 days from the day the order was placed to cancel and that I was going to be billed 33.20 a month for 17 more months. I do not read any of their magazines and do not feel that I should continue to be billed for a service that I will never use. The man told us they were going to keep taking the payments out of my account even though I wanted to cancel and that if I didn't want the magazines that I could give them away.I do want to cancel, because this is not what I thought I was agreeing to and I do not read or want any of the magazines they have to offer. I read only 2 magazines and they don't offer them either. They only letter I received from them had no information except user id and member id and a [redacted].com website and the For billing questions or to cancel your membership, call ###-###-####. I want to cancel.Desired Settlement: This is not what I thought I was agreeing to. I want the membership canceled and for them to stop taking money out of my account and for them not to charge me anymore and not to send me anymore magazines. I don't want to ever hear from this company ever again. They have already taken 7 payments out of my account and I want them to please cancel this subscription cause this is not what I wanted or expected.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9646710. [redacted] placed her

order with our company on January 17, 2013, during a two-call process; the final call was

recorded with her permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon two scripted phone calls. We use a two-call

process to ensure that the customer fully understands the terms of the service.

Ms. [redacted] states, “I thought the person on the phone had told me that they would

deduct my account for 3 or 4 months and that I was getting a 24 month subscription to

the magazine.” It was clearly explained to Ms. [redacted] in two separate phone calls that it

was a 48-month service. It was explained to Ms. [redacted] that she pays 2 months at a time

making the billing amount $33.20 each month for the first 24 months and nothing the

remaining 24 months. Ms. [redacted] even repeated the payments back to the verifier during

the recorded conversation.

Ms. [redacted] states, “I was supposed to be able to choose what magazine I wanted

to receive.” Ms. [redacted] was offered a basic women’s magazine package and she was told

that she could change any or all of the magazines at any time at no extra cost.

Ms. [redacted] also states, “I don’t remember sending anything back in to this

company, but the man told my daughter that I did.” On January 31, 2013, we received

Ms. [redacted]’s signed Official Award Release Form back in the mail that clearly states I

acknowledge and accept the terms of my magazine subscription as described.

In the complaint Ms. [redacted] states, “It said for billing questions or to cancel your

membership to call that number.” The number that Ms. [redacted] is referring to is the toll

free number for the Online Savings Club Membership that Ms. [redacted] also signed up for

during the order process. This is a membership for coupons on line and it was explained

to Ms. [redacted] that she could call and cancel this service any time. The User Id and

member ID she refers to is also for the Online Savings Club Membership.

Ms. [redacted] states, “My mind hasn’t been very focused in months.” If this is the

case maybe this is why she does not remember exactly what was said during the order

process and why she is making false accusations in her complaint.

After careful consideration I have elected to close Ms. [redacted]’s account and make

it paid in full. Ms. [redacted] will continue to receive the magazines for what she has paid

for. There will be no further transactions or correspondence from our company. Should

you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9646710, and find that this resolution is satisfactory to me.

Regards,

Review: A while back, this company called my cell phone (I'm not sure how they got my number) and they offered me a deal for magazine subscriptions and "free" incentives. Naively, I signed up without checking Revdex.com to see if this was a scam or not. After a day of thinking about it, I checked online and saw that many people had been scammed by the same company. I called back asking for a cancellation and they refused. I contacted my credit card company and explained the situation to them. They did some background checking and contacted Countrywide Periodicals asking to cease collection from my account. In time, American Express froze payments and said that they have contacted the company for me and let them know that I wish to cancel. Recently, I have received a lot of phone calls from unknown numbers that I refuse to pick up because of this one incident. These numbers are from various states and leave no voicemail. After looking up some of the numbers, I found that they are collection agencies that are probably under contract for Countrywide Periodicals. I have since moved to another apartment and every now and then I receive my old mail that gets rerouted to my new address. I received a letter in the mail from "Interstate Recovery Service" from Virginia Beach, VA. They have been commissioned by Countrywide Periodicals to collect $730.40 from me and that I had 30 days to notify them in written form if I want to dispute the validity of the debt. The letter was addressed to me on April 24th, leaving only a few days to dispute this. However, receiving this letter late was not totally my fault since I had moved apartments. After seeing Revdex.com's website and review of this company, I would like to hopefully get rid of them and not have to ever deal with them again. All they do is try to scam people and not let them cancel at any time. Also, I do not know why the payment balance is now $730.40.Desired Settlement: I would like to resolve this matter by not having to owe Countrywide Periodicals anything when I originally requested a cancellation of the service and would like them to stop calling my private cell phone. I cannot pick up calls from more important people who's numbers I might not have if everytime I am suspecting it to be from Countrywide Periodicals.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9551740. [redacted] placed his

order with our company on December 28, 2011, during a three-call process; the final call

was recorded with his permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon three scripted phone calls. We use a three-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24

consecutive payments of $33.20, total for the full term service, verified the American

Express provided by Mr. [redacted], and also asked his permission to process the monthly

payments to the American Express account each month. Mr. [redacted] replied yes. The

verifier also went over our three-day cancellation policy, the estimated time of delivery,

our toll free customer service number, and also had Mr. [redacted] verbally verify his mailing

address.

Mr. [redacted] states in his complaint that he did order the magazines. We do not use

deceptive business practices. The terms of the service and the payment amount are

explained several times throughout the order process. Everything was done with Mr.

[redacted]’s permission and at no time during the order process was there any doubt that Mr.

[redacted] understood and agreed to the terms of the service. Mr. [redacted] also has no complaints

about the fact that he did indeed receive product. Our cancellation policy was clearly

explained to Mr. [redacted]. Mr. [redacted] made his first payment and than decided he wanted to

cancel. Our cancellation policy was again explained to Mr. [redacted]. Mr. [redacted] decided to

dispute the charge through his credit card company and they sided on our behalf and gave

the money back to our company. Mr. [redacted] than quit paying his bill and his account was

turned over to our billing department.

In June of 2012, our billing department regarding his delinquent account

contacted Mr. [redacted]. At that time Mr. [redacted] provided us with a Visa card to charge for a

payment. Why would someone provide a new credit card to a company they know is a

scam? After that Mr. [redacted]’s Visa card started to decline again and eventually because of

non-response from Mr. [redacted] his account was sent out to Interstate Recovery Service.

Mr. [redacted] also states that he received a letter late but it is not his fault because he

moved. It is the customer’s responsibility to update their address when they move with

anybody they do business with not just our company.

At this time I have elected to cancel Mr. [redacted]’s account because it is apparent that

he is not going to pay his bill and instead slander our company for something that he

ordered and chooses not to pay. There will be no further correspondence regarding this

account. Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9551740, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As inidicated in Ms. [redacted]'s letter, I never received a phone call in June of 2012 where I knowing volunteered to give another credit card (Visa as suggested) as a form of payment after being contacted by their billing department. As she questions why someone would provide a new credit card to a company they know is a scam questions their very own ethics. The "Visa credit card" that Ms. [redacted] states I provided "probably" declined because I never gave out a card, nor did I ever speak with an employee from their billing department. This is a false statement that they are making and accusing me of not paying when I tried to cancel this account from the very beginning.

When I was originally contacted about their "services" it was on a Wednesday or Thursday, towards the end of the week. They did say that I had three days to cancel. However, since I was contacted at the end of the week, three days would have been on a weekend day (Saturday or Sunday). They however, are not open on weekends and therefore were not able to receive my cancellation call at the right time.

Ms. [redacted]'s letter also states,

"At this time I have elected to cancel Mr. Kim’s account because it is

apparent that

he is not going to pay his bill and instead slander our company for something

that he

ordered and chooses not to pay. There will be no further correspondence

regarding this

account."

I am glad that they are finally cancelling my account after I have tried numerous times before and that there will no longer be any correspondence. However, I would like to make sure that this will not affect my credit score as this company has a history of devising schemes and plans to scam customers.

Regards,

Business

Response:

In reply to: [redacted]

I was telemarketed by Countrywide Periodicals with a sweepstakes entry offer and told that I would receive a diamond watch and discounts on a group of magazines at $49.95 for 4 months and would be able to switch my selections. It was not explained that I would only have 3 days to cancel. While normally I avoid telephone sales offers, the high-pressure sales person caught me at a bad time. I found out too late that 2 of the magazines I was looking for ([redacted] and [redacted]) were not available, and so I am stuck with 2 that I don't want ([redacted] and [redacted]). The diamond watch never arrived, and the list of alternate magazines didn't come for 2 weeks, too late to cancel.
Since then, some magazines have been arriving a month or 2 late or skipping issues sporadically. The $49.95 continued to be charged after the 4 months, and I'm still stuck paying more than the value as only 2 of the magazines I really want, and one other is sort of OK.
In addition, I've been repeatedly telemarketed by other magazine distributors with similar plans, even though I asked to be taken off the list. One of them I signed up with by mistake, believing that they were with Countrywide and offering to change my magazine selections at a reduced rate of $39.95, but it turned out to be a different company entirely
([redacted]). Luckily, they allowed me to cancel.
I have had difficulty reaching countrywide by phone to resolve the issues. All in all this looks like a borderline scam.

Review: Countrywide Periodicals Inc. is trying to extort money from me for orders I have not made, nor received. They have given or sold my information to collection agents ([redacted] and [redacted]). [redacted] acknowledged to me in a letter dated 06/09/2015 that they were unable to verify a debt with Countrywide Periodicals and terminated their collection efforts. Subsequently [redacted] has aggressively called my cell phone at all hours of the day with menacing threats. I am now frightened to go outside for fear that someone at [redacted] is stalking me.Desired Settlement: No further contact from business and no assignment or sale of my information to collection agencies.

Business

Response:

Please see attached.

Consumer

Response:

The information requested was provided with the original filing. It seems counter productive to keep submitting the same information to you.Suzanne. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID 10787557 and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Suzanne Baker

Review: We are being billed for something I did not order and they keep taking money out of our bank account. They have taken the total of $142.77 to date (Dates from my bank account 5/15/2013 $66.41, 6/12/2013 $66.41, then today 06/24/13 $9.95. They say we ordered magazines that we didn't order. They state we are in some kind of binding contract which makes no sense because everyone knows even if you order a magazine you can discontinue it at anytime you wish. But we didn't order these magazines and they are falsifying something that is not true. We would like to get back the money that they stole from us. Is there a way to pursue this??Thank youWe did not receive a single item that they said we ordered to date As you can see from the first time it went through our account it was 5/15/2013 and it is now 6/25/13 nearly a month and a half and they have taken money three times out of our account.Desired Settlement: We would like our money refunded and our bank account taken off their records.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint ID 9597060. [redacted] placed his

order with our company on May 10, 2013, during a three-call process; the final

call was recorded with his permission. Please be aware that an order is not

processed until the terms of the service are agreed to upon three scripted

phone calls. We use a three-call process to ensure that the customer fully

understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 12 consecutive

monthly payments of $66.41, total for the full term of service, verified the

Visa card provided by Mr. [redacted], and also asked his permission to process

the monthly payments to the Visa account each month. Mr. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated

time of delivery, our toll free customer service number, and also had Mr.

[redacted] verbally verify his mailing address.

Mr. [redacted] was also told if he ordered magazines that he would receive a gift of

a men’s or ladies watch. We also explained to Mr. [redacted] that we would send

him an Official Award Release Form and he needed to sign it and return it to us

and we would send the watch out to him. We received Mr. [redacted]’s signed watch

release form on May 23, 2013. As evidenced by attached Official Award Release

Form Mr. [redacted] signed and also asked for a second watch in which was also

mailed out to him on June 24, 2013. The $9.95 charged to Mr. [redacted]’s was for

the second watch as per requested by Mr. [redacted]. The watch release form also

states I acknowledge and accept the terms of my magazines subscription. Mr.

[redacted] also filled out the address on the form and it is the same address we

have and also the same address that is on the Revdex.com complaint.

Mr. [redacted] states in his complaint, “We did not receive a single item that they

said we ordered to date.” The watches were sent out 2 days before this

complaint was filed. There is no doubt that Mr. [redacted] should have received

them by now. It was also explained to Mr. [redacted] that it takes 8-12 weeks for

the magazines to start arriving. It has not even been 8 weeks yet. Mr. [redacted]

should start receiving his first issues of magazines some time in July.

At this time I am not canceling this account or refunding any money. Mr. [redacted] is

responsible for what he has ordered and has 10 payments remaining on his

account. Again I have a signed form of Mr. [redacted] agreeing to what he

ordered. Should you have any further questions, please do not hesitate to

contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9597060, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

We don't have any written paperwork they did it over the phone. They said they told you what they were doing but they didn't. I have read online numerous complaints about the same company. We had to shut down that bank account and bank number so that they could stop taking our money.

Thank You

Review: I received a call from this company earlier today (4/12/13) and at the time agreed to the terms of 3.83 a week which would total 16.60 a month. I understand the cancellation policy which was within three days. It is now 12 hours later (less than that!) and I did call the customer service office to cancel my order. I was connected to a male and he responded with "Hi thank you for calling how may I help you?" to which I began to say that I wanted to cancel my order. Upon saying that he respond with "what? what? I'm sorry I have to go" and hung up! I called back four times to which non of those calls were answered and I also left messages. I have never been so out ranged at such horrible service and treatment as was given to me. I will pay the first payment that was already charged to me but I do not want the magazines anymore. This is a scam and if I am continued to be billed this I will get the law involved. This company makes it impossible to reach them until the 3 days have passed and you are no longer able to cancel your account. I followed all the terms and did call numerous times to cancel my account WITHIN the allotted time period. I will not hesitate to get the law involved in this to deal with this company committing fraud!Desired Settlement: close my account and no farther billing

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9502851. [redacted] placed her order

with our company on April 12, 2013, during a three-call process; the final call

was recorded with her permission.

I think Ms. [redacted] may be a little confused. Ms. [redacted] called our customer service department

on April 15, 2013 to cancel her order. Ms. [redacted]’s account was cancelled at that

time. We did not settle on the funds for the first transaction. We only did a

hold on that payment. Ms. [redacted] should already have received that money back and

if not it usually takes up to 7-10 business days.

To date Ms. [redacted]’s account is closed and I apologize for any confusion or inconvenience.

Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: Hi!One day after CountryWide periodical called me, I called them back and tried to cancel this order.The man, who spoke with me, said all done, my order canceled.But one month later they charged my credit card.The problem I don't want to receive this magazines, but they still send them to me.How can I canceled this subscription?Sincerely yours,Desired Settlement: I want cancel subscription.I'd like other people to know Countrywide Periodical is not honest company.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted]. [redacted]

placed his order with our company on May 31, 2013, during a two-call process; the final

call was recorded with his permission. Please be aware that an order is not processed

until the terms of the service are agreed to upon two scripted phone calls. We use a two-

call process to ensure that the customer fully understands the terms of the service.

Mr. [redacted] claims in his complaint that he called the next day and spoke with

someone and cancelled his account. We have no record of Mr. [redacted] calling and

canceling his account. Mr. [redacted] did call and leave a message and when we

returned that call he said he did not leave us a voice mail and everything was fine. Mr.

[redacted] called again on November 5, 2013, and spoke with a representative and

wanted to cancel. The representative explained to him that he was already past his

cancellation period that was disclosed at the time of sale.

After careful consideration I have elected to make Mr. [redacted] a 2-year paid

in full account. Mr. [redacted] will continue to receive the magazines that he has paid

for. There will be no further transactions to his account. Should you have any further

questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

Review: When asked for my card number I specifically stated to cancel the person on the phone told me could not and was very rude this company used double talk. I cancelled my card because they still charged it. I have received threatening phone calls which I am positive is from them the phone number is ###-###-#### and when u call it back it goes straight to a voice mail that is full.Desired Settlement: My account to be canceled and for the business to leave me alone

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted]. [redacted] placed his

order with our company on June 7, 2013, during a two-call process; the final call was

recorded with his permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon two scripted phone calls. We use a three-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24

consecutive payments of $33.20, total for the full term of service, verified the Visa card

provided by Mr. [redacted], and also asked his permission to process the monthly

payments to the Visa account each month. Mr. [redacted] replied yes.

The verifier also went over the three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Mr. [redacted] verbally

verify his mailing address.

Mr. [redacted] called our customer service department and claimed that he told the

verifier to cancel his order when his credit card had declined for the first payment. The

customer service representative that Mr. [redacted] spoke to played the recorded

conversation for Mr. [redacted] and at no time did Mr. [redacted] request to cancel his

order. Mr. [redacted] stated at that time that he was sorry, he misunderstood, and that he

understood what was going on now.

We do not have a phone number of ###-###-####. Mr. [redacted] must have us

confused with another company.

To date Mr. [redacted]’s account is active and will remain as so until all 24

payments have been made on the account. Should you have any further questions, please

do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

The phone number givin is in fact a phone number this company calls you from you look all over the internet on how people who get screwed over by this company all tryed to call this number back and all of them got the same response and I did tell these people to cancel my account and I will not pay for something I asked them to cancel I have spoken to a leagal authority about my other options.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

In reply to: [redacted]

I am writing this in response to the 2nd Complaint filed by Mr. [redacted]. Mr.

[redacted] is still claiming that the number ###-###-#### is ours and it is not. I Googled

the number myself, it is a number to some litigation recording. I do understand that Mr.

[redacted] believes that it is our number but I can assure it is not.

Again Mr. [redacted]’s account is active. Everything was done with Mr. [redacted]’s

permission. Mr. [redacted] agreed to our cancellation policy that was disclosed at the time

of sale. Mr. [redacted] is also receiving product as promised.

Mr. [redacted]’s account will remain active until all payments have been made.

Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

all I want is my account cancelled I now have a family emergency so I will not be able to further continue this just please cancel my account and the litigation number that they say isnt theirs is the litigation people they hire I know for a fact it is whether they say it is or not is on them

Regards,

Review: To Whom It May Concern, I am filing a complaint against Countrywide Periodicals LLC which refuses to cancel my subscription claiming that I am bound to them by a contract. It should be noted that I have never signed any such agreement and have urged them to stop their pursuit of me. They did stop sending me product, but continue to bill me and most recently; theyve proceeded to retain a collection agency (Interstate Recovery Services) in order to intimidate me into making a final payment which would fulfill the contract. This company is a scam and no one should engage in any communication and certainly not provide them with a credit card.Desired Settlement: What I would like to see resolved is that they cease their activities in their harassment of me and discontinue their pursuit of engaging collection agencies to collect monies for a contract that does not exist.

Business

Response:

I am writing this in response to Complaint Id: [redacted]. [redacted] placed

his order with our company on August 20, 2012, during a two-call process; the final call

was recorded with his permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon two scripted phone calls. We use a two-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 12

consecutive payments of $66.41, total for the full term of service, verified the Visa card

provided by Mr. [redacted], and also asked his permission to process the monthly

payments to the Visa account each month. Mr. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Mr. [redacted] verbally

verify his mailing address.

This is a verbal agreement and everything was done with Mr. [redacted]’s

permission.

To date this is account is active and will remain as so until all payments have

been made. Mr. [redacted]’s magazines were put on hold due to non-payment. As soon as

Mr. [redacted] starts to pay on his account again, the hold will be lifted. Should you have

any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: My husband, who is hearing impaired, received an unsolicited phone call from this periodicals company on 2/14/13. My husband misunderstood what they were offering and said "yes" to their questions. When we received a $66.41 charge on our credit card (Act. CSERV [redacted]), I called the company and spoke to [redacted] (Employee #[redacted])and asked him to stop sending us periodicals and refund our money. He rudely refused. On 2/19/13 I called our credit card company, and they credited the charge to our account. We thought the matter was over. The periodicals kept arriving -- Popular Mechanics, Outside, Field & Stream. My husband does not fish, tinker with his car or enjoy being outside with his allergies and has no interest in any of these periodicals, which go straight to our recycling. On 4/1/13 I wrote a letter to [redacted] asking him to stop sending the periodicals. The periodicals kept coming. I called the company again, and [redacted] answered the phone. I asked to speak to his supervisor, and he refused. The periodicals keep coming, along with bills. Currently the company is trying to collect $265.64.Desired Settlement: I want this company to stop sending us statements for periodicals we do not want, do not read, and have tried to stop on several occasions.I also want you to make a note that [redacted] is aggressive, rude, and preys on senior citizens.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id # [redacted]. This is not a valid

complaint Ms. [redacted] is not a customer of ours. Ms. [redacted]’s husband Peter [redacted]

placed an order with our company on January 10, 2013. That account has been cancelled.

Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: they had offered the magazines to me .I had told the guy I wanted to delay the payment off till Friday.they did not they charged my account leading it to overdraft.I had went to the bank to see if they could help me find the number to call them to cancel . I have not received the magazines nor do I even want them when I called I spoke to a lady who told me I could not cancel the magazines that I had to pay for them they at no time can be canceled .the lady was rude an beligerant. I ask to speak to somebody higher up at which at that time she kept refusingDesired Settlement: I would like to cancel the magazines an be credited the 33.20 that was taken out of my account I do not at any time wish to ever receive or purchase from them ever again . I just want to cancel them I do not want them and I haven't received any magazines at all which is ok I do not want the .I want the money they took out of my account back.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted]. [redacted] placed her

order with our company on July 17, 2013, during a two-call process; the final call was

recorded with her permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon two scripted phone calls. We use a two-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24

consecutive payments of $33.20, total for the full term of service, verified the Visa card

provided by Ms. [redacted], and also asked her permission to process the monthly payments

to the Visa account each month. Ms. [redacted] replied yes.

Ms. [redacted] states, “I had told the guy I wanted to delay the payment off till

Friday.” We always give the customer the benefit of the doubt so when Ms. [redacted] called

the customer service department upset because we took a payment out the customer

service representative pulled up the recorded conversation. At no time during the

conversation did Ms. [redacted] state that she needed to delay her payment.

Ms. [redacted] also states, “I had went to the bank to see if they could help me find the

number to call them to cancel.” Our toll free customer service number was given to Ms.

[redacted] during the recorded conversation.

In the complaint Ms. [redacted] states, “I spoke to a lady who told me I could not

cancel the magazines that I had to pay for them they at no time can be canceled.” This is

not true. It was clearly explained to Ms. [redacted] during the recorded conversation that she

had 3 business days to cancel.

Ms. [redacted] also states, “The lady was rude an belligerent.” If at anytime a situation

like this would have occurred, a manager would have intercepted and assisted the

customer. There is a manager in the room at all times. The representatives are carefully

monitored to help with training and compliance.

After careful consideration I have elected to close Ms. [redacted]’s account. It is

apparent that Ms. [redacted] is not going to pay as promised for what she ordered. Ms. [redacted]’s

1st and only payment of the $33.20 has been refunded and she should expect to have the

funds back in her account within 7-10 business days. Should you have any further

questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: I ordered a Magazine Subscription Back in December 2012. I did not recieve one of the issues and now I am getting collection calls from the business, even though they are taking out my agreed to regular monthly payments ontime. Since I am not recieving the magazines in which I committed to. I am seeking a partial refund of the face value of every issue that I did not recieve.Desired Settlement: Refund of the value of the magazine I should have recieved, and complained about not getting, and cancel any further billing due to inability to deliver on original contract.

Business

Response:

I am writing this in response to Complaint Id: [redacted]. [redacted] placed

Review: I started receiving magazines in the mail and when I called to find out why, they said I ordered them through a company called OLD West Publications. I contacted this company and spoke to a young man, [redacted], who said that I ordered them and they have a recording of me saying yes to these subscriptions and that I gave them my credit card number along with the security number on the back. I did none of this. I contacted every company as each magazine came and cancelled each one along with changing my credit card number which I was billed two payments I did not authorize. I have contacted both Old west publications and Periodicals numerous times to try and resolve this issue, and each time am met with no resolution. The only thing they say is we have your voice on a recording saying yes to all the questions they asked. That voice is not me, I never received a phone call, I did not order these magazines, I did not authorize anyone to use my credit card nor did I give anyone my credit card number. I have changed my credit card number and as stated I called all companies and explained I did not order any magazines and please cancel.All of the magazines that I did receive were of no interest to me which baffles me even more, I never would have ordered them.When I looked up this company on the internet I discovered that I am not the first to encounter these problems.All of the people with which I have spoken with [redacted] & [redacted] have been adament that I am responsible for this payment.None will provide me with a last name or business address.Also the recording consists of someone(not me)saying yes,yes,yes to a series of questions being asked him.They are threatening me that they are going to send this to collections which will effect my credit rating.Even more worriesome is how this group of,for want of a better term,SCAM-ARTISTS acquired my credit card numbers in the first place.What do I do?Desired Settlement: I did not order these subscriptions,I want them taken out of my name,stop billing me & stop harassing me over something I did not order.

Business

Response:

I am writing this in response to Complaint ID [redacted]. [redacted] placed his order with our company on February 1, 2013, during a three-call process; the final call was recorded with his permission. Please be aware that an order is not processed until the terms of the service are agreed to upon three scripted phone calls.

During the recorded conversation the verifier went over the magazines, the 12 consecutive payments of $66.41, total for the full term of service, verified the Mastercard provided by Mr. [redacted], and also asked his permission to process the monthly payments to the Mastercard account each month. Mr. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Mr. [redacted] verbally verify his mailing address.

At the time Mr. [redacted] placed his order with our company he stated that he was 63 years of age and is retired.

Mr. [redacted] states in his complaint, “I contacted the company and spoke to a young man, [redacted], who said that I ordered them and they have a recording of me saying yes to these subscriptions and that I gave them my credit card number along with the security number on the back. I did none of this.” The first time Mr. [redacted] called was in March of 2013 and Mr. [redacted] wanted to cancel. [redacted] explained to Mr. [redacted] that he was past his cancellation period. Mr. [redacted] did not state at that time that he did not order the magazines.

On June 25, 2013, Mr. [redacted] called our customer service department and was upset because he had received a bill in the mail because his account was past due. Mr. [redacted] did speak to Jackie. Mr. [redacted] at that time stated that he did not place the order or give out his credit card and that we got it off the Internet. Jackie explained to Mr. [redacted] that our sales representatives do not have access to the Internet. Jackie also explained that we had the 3 digit CVV code off of the back of his card and his card would have had to be in someone else’s possession and also his phone for us to get that information and contact someone else besides him as he is claiming. Jackie pulled up our copy of the recorded conversation and let Mr. [redacted] listen to the recording and it was indeed Mr. [redacted] on the recording.

Mr. Federiksen states in his complaint, “All of the people with which I have spoken with Jackie, Tammy, Jason, & [redacted] have been adamant that I am responsible for this payment. None will provide me with a last name or businessaddress. Mr. [redacted] has never spoke with me. Mr. [redacted]’s wife called our company and I answered the phone. Ms. [redacted] asked the company and my name. At no time did she ask for any address or my last name. There are definitely some false statements being made by Mr. [redacted]. At no time has Mr. [redacted] been told that he could not have our address.

We do not use deceptive practices. Again, we use a three-call process to ensure that the customer fully understands the terms of the service. The terms of the service and the payment amount are explained several times throughout the order process. Everything was done with Mr. [redacted]’s permission and at no time during the order process was there any doubt that Mr. [redacted] understood and agreed to the terms of the service.

I am not canceling this account. Mr. [redacted] needs to take responsibility for what he ordered and pay his bill. Should you have any further questions, please do not hesitate to contact me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I cannot provide you with a contract or any information pertaining to a contract,because no such document exists.I signed no contract.I agree that many false statements have been made,but they were made by this periodicals company,not by me.The statement [redacted] made that she had not spoken directly to me is correct,she spoke to my wife.I included her name as someone who was spoken to,even if not directly by me.The statement she made about not providing me with an address is false.Since this company relies so heavily on taped conversations,I suggest they review my conversation with [redacted] in which she refused to supply me with the address of any of their multitude of operative companies.In any event,I do not want & will not pay for,any of their services.Is this company so insolvent that it must force-feed its product to a clientele that doesn't want it?

Business

Response:

I am writing this in response to Complaint Id: [redacted]. [redacted]