Countrywide Periodicals

September 28, 2016Re: [redacted]-[redacted]I am writing this in response to Complaint Id: [redacted]. Ms. [redacted]-[redacted] placed her order with our company on January 12, 2016, during a two-call process; the final call was recorded with her permission. Please beware that an order is not processed until...

the terms of the service are agreed to upon two scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service. During the recorded conversation the verifier went over the magazines, the 20 consecutive monthly payments of $49.81, total for the full term of service, and verified the Visa card provided by Ms. [redacted]-[redacted] to process the monthly payments. The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Ms. [redacted] verbally verify her mailing address of [redacted], Sun Valley, CA [redacted] in which is the same address that Ms. [redacted]-[redacted] provided on her complaint. Ms. [redacted]-[redacted] stated in her complaint on “September 17, 2016 F Rating”. This is not correct we currently have a B rating with the Revdex.com. Ms. [redacted]-[redacted] is also writing her complaint to a Mr. [redacted] who does not work for this company. Also in Ms. [redacted]-[redacted]’ complaint she states, “I called Countrywide to complain and cancel the subscription, I was told that I could not cancel, that issue was argued with a very rude customer service person who hung up on me.” This is also not factual as Ms. [redacted]-[redacted] spoke with one representative who than transferred her to a supervisor who once again explained our cancellation policy that was disclosed to her at the time of sale and Ms. [redacted]-[redacted] stated that she was going to get an attorney and sue us and than she hung up on the supervisor. Everything was done with Ms. [redacted]-[redacted]’ permission. It is very apparent that she just does not want to pay for what she ordered as promised. Ms. [redacted]-[redacted] is incorrect and deceptive in her accusations therefore it is in the best interest of the company to close Ms. [redacted]-[redacted] account in which I have done today. Should you have any further questions, please do not hesitate to contact me. Respectfully, Tammy H[redacted]Compliance OfficerCountrywide Periodicals LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

December 14, 2016Re: [redacted]I am writing this in response to Complaint Id: [redacted]. Ms. [redacted] placed an order with our company on May 11, 2016, during a two-call process; the final call was recorded with her permission. Please be aware that an order is not processed until the terms...

of the service are agreed to upon two scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service. During the recorded conversation the verifier went over the magazines, the 20 consecutive payments of $49.81, total for the full term of service, and also verified the MasterCard ending in 0824 provided by Ms. [redacted] to be charged for the monthly payments. The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Ms. [redacted] verbally verify her mailing address of [redacted]. Ms. [redacted] states she never ordered any magazines. We have Ms. [redacted] on recording ordering the magazines. We also would not have Ms. [redacted]’s credit card information if she had not provided it, or the same exact email as on the complaint. We also have the same phone number that was provided. Ms. [redacted] also stated to us that she was 36 years of age at that time and was a stay at home mom. Ms. [redacted] made 2 payments on her account and than her account became delinquent. Our billing department contacted Ms. [redacted] on numerous occasions to get her account current only to have to leave a message every time as we were unsuccessful in reaching her. To date Ms. [redacted]’s account is active and will remain as so until all payments have been made. If Ms. [redacted] would like to contact our office to listen to the recording of herself placing the order she is more than welcome to do so Monday – Friday between 8:00 a.m. to 5:00 p.m. Mountain Standard Time. Should you have any further questions, please do not hesitate to contact me. Respectfully,Tammy H[redacted]Compliance OfficerCountrywide Periodicals LLC1-888-300-9415

April 7, 2017Re: [redacted] I am writing this in response to Complaint ID # [redacted] placed his order with our company on November 9, 2016, during a two-call process; the final call was recorded with his permission. Please be aware that an order is not processed until the terms...

of the service are agreed to upon two scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service.  During the recorded conversation the verifier went over the magazines, the 20 consecutive monthly payments of $49.81, total for the full term of service, verified the Visa card ending in [redacted] with a CVV of [redacted], provided by Mr. [redacted] for his monthly payments. We do ask for the CVV for security purposes, since the CVV is only present on the physical card itself.  The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Mr. [redacted] verbally verify his mailing address of [redacted] [redacted].  Mr. [redacted] states in his complaint that he cancelled his service. This is not factual, as we have no record of Mr. [redacted] ever calling our company during his cancellation period to cancel.  Mr. [redacted] states that he has never received any magazines. This is also not factual, as he is currently receiving the ESPN magazine from our company. To date this account is active. Mr. [redacted] needs to pay for the order that he placed with our company. Should you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H[redacted]Compliance OfficerCountrywide Periodicals LLC

May 2, 2016 Re: [redacted] I am writing this in response to Complaint Id: [redacted]. Our customer as evidenced by the email on the complaint did not file this complaint. Ms. [redacted] placed her order with our company on August 3, 2015, during a two-call process; the final call was recorded with...

her permission. Please be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone calls. During the recorded conversation the verifier went over the magazines, the 30 consecutive monthly payments of $33.20, total for the full term of service, and also verified the Mastercard provided by Ms. [redacted] to be charged. The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also verified Ms. [redacted] mailing address in which is the same address provided on the complaint. To date I have elected to cancel Ms. [redacted] account. I have pulled the account from collections. Ms. [redacted] will receive no further calls. Should you have any further questions, please do not hesitate to contact me. Respectfully, Tammy H[redacted] Compliance Officer Countrywide Periodicals LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only because they are a fraud company who will take advantage of elderly people.  However since I am not the customer and am ONLY the customers daughter I can not do anything about it. Basically this company is a disgrace, however let it be.  Hopefully they do not scam more elderly unsuspecting people. Although I can not do anything about this, I will make everyone I know of this disgrace of a company.  Just look up complaints against them - all the same - [redacted].Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This place should however be out of business with the number of complaints and scammy what they do business.  The did not mail the notice when they said they did and then want to give you canned scripted responses to cancel your order......crooked....as can be!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re: [redacted]I am writing this in response to Complaint ID # [redacted] filed by Ms. [redacted]. Ms. [redacted] placed her order with our company on October 30, 2015, during a two-call process; the final call was recorded with her permission. Please be aware that an order is not processed...

until the terms of the service are agreed to upon two scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service.During the recorded conversation the verifier went over the magazines, the 20 consecutive payments of $49.81, total for the full term of service, and also verified the Visa provided by Ms. [redacted] to be charged for her monthly payments.The verifier also went over our three-day cancellation policy, the estimated time of delivery, and also had Ms. [redacted] verbally verify her mailing address of [redacted], Salem, VA 24153.Ms. [redacted] stated in her complaint that she signed up for the service when she was undergoing treatment for cancer. We have no idea of knowing this at anytime until the customer tells us.Ms. [redacted] also states that a billing representative was rude. Because we explain our cancellation policy and tell you that you are past your cancellation policy does not mean that we are rude and unwilling to understand.Ms. [redacted] admits to placing the order, therefore I am leaving the account active and Ms. [redacted] will need to pay for what she is receiving. Ms. [redacted] is more than welcome to call me personally and I will be more than happy to help her out to make sure she pays for the service and does so in a manner that she understands and can pay for.Should you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H[redacted]Compliance Officer1-888-300-9415

Re: [redacted]I am writing this letter in response to Complaint ID: [redacted] filed by [redacted]. This is not a valid complaint as Mr. [redacted] is not a customer of our company.[redacted] placed her order with our company on August 11th, 2017, during a two-call process;...

the final call was recorded with her permission. Please be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service. Mr. [redacted] states in his complaint that Ms. [redacted] was not given a phone number. This is false. At 44 seconds during the recorded conversation the verifier states, “Followed by our toll free number which is 888-300-9415.” Mr. [redacted] also states that Ms. [redacted] was never told she had three business days to cancel. This is also false. Specifically at 2 minutes 39 seconds the verifier states, “We do ask that you take the order with the understanding that after 3 business days you may not cancel.”It would be my suggestion that before Mr. [redacted] makes false accusations against a company he gets his facts straight. To date I have elected to cancel Ms. [redacted]’s account as it is apparent that her husband does not want her to have what she ordered. Should you have any further questions, please do not hesitate to contact me.Respectfully,Countrywide Periodicals LLC

Complaint: [redacted]
I am rejecting this response because:This not true at all. On April when I got the call, the woman who spoke to me, told me that my account was PASSED DUE. I remember perfectly. There was no such thing as 3 cancellation. She told that canceling wasn't an option. The account ending [redacted] was closed for fraud activity prior to that phone call in April. They need to take responsibility for their actions. I have them the other card number information because she put under a lot of pressure. They starting taking payments on card ending [redacted] on April for 8 straight months, not August. The woman told me that I need to make 20 payments of 49,81. I never wanted their services, the convinced me that I signed up for it prior to April.
Sincerely,
[redacted]

Hi this was sent to me last week and I tried to send back saying will accept but the system did not let me. I then received notice yesterday that case is closed as I did not respond. [redacted] is agreeable to the business response that he is not responsible for any funds. This sure is a life lesson for him.  Please make sure the company knows he accepts their offer and no funds will be requested of him. Please make sure the phone calls to him and letter threating a law suit is also stopped. .  Thank you [redacted] on behalf of [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I think they should have to have some sort of customer service training in order for them to deal with a customer the right way this would not have asked related to what it is if they would have treated me with some sort of respect I still feel that this place is a scam and want to know some how to get information out so it doesn't happen to somebody else I'll believe their word when I receive the check from them

Re: [redacted]I am writing this in response to Complaint Id # [redacted] filed by Ms. [redacted]. This is the 2nd complaint filed by Ms. [redacted] and our position on this matter still stands. Ms. [redacted] placed an order with our company and needs to pay for what she has ordered.In Ms. [redacted]’s 2nd complaint she states that she has lived at her address for a year. As I explained in my previous response the United States Postal Service will only forward magazines for 30 days. In other words if Ms. [redacted] never changed her address with us or with the publishers she would not be getting them at her new address. Since Ms. [redacted] is delinquent on the account the magazines are now on hold until the account is paid for.Ms. [redacted] also states that she was never provided a phone number for customer service. This is also not correct as it was given to her during the recorded conversation and also was available through her bank when her card was charged.Again, to date Ms. [redacted]’s

Review: I believe Countrywide periodicals is a scam for several reasons. It supposedly is a company that sells and subscribe magazines. All reviews I see are negative reviews on several websites, including this one. The first time they called my phone was March of this year. They told me that regular payments were about 16 dollars a month, and I will make a downpayment of 66 dollars for the first for months. They also told me I could cancel my subscription at any time. I did agree to pay, but a few days later, I became skeptical because I realized they called on a private number so I researched the company, and saw hundreds of negative reviews about them being a scam, taking a lot of people's money, while they do not receive their merchandise. Weeks went by and I did not receive any of my magazines, so I wanted to cancel my subscription. When I finally located a number, I talked to a lady named [redacted]. I told her I wanted to cancel, and she hung up on me. To prevent my card from being charged a second time, I changed my card number. I started getting calls back in August, and did not pick up. When I finally did in October, they told me I owed 466 dollars. It concerned me because I did not have that kind of money, and I did not want it to go into collections. I told her ([redacted]) that I asked to unsubscribe months ago, but she talked around my comments. I then told her I was unemployed, but will call whenever I had money I could contribute to my bill. I called to put money on my account on November first, the day I scheduled with her to put money on my account. The same woman called the next day as if she never talked to me, telling me about being six months behind, owing 466 dollars. That left me more skeptical because she was talking as if she or the company didn't keep records. I do not want my money back, I just believe I should not have to keep sending payments to a company who will not let me unsubscribe or can only get in contact with when they want me to pay them.Desired Settlement: I will only like this "bill" to be removed so it will not go into collections, to stop being scammed, to stop the harassing phone calls, and to "unsubscribe" so I can focus on bills that actually really need to be paid off. What else should I do?

Business

Response:

In reply to: **’[redacted]

I am writing this in response to Complaint Id: [redacted]. **’[redacted] placed

her order with our company on February 28, 2013, during a two-call process; the final

call was recorded with her permission. Please be aware that an order is not processed

until the terms of the service are agreed to upon two scripted phone calls. We use a two-

call process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 12

consecutive payments of $66.41, total for the full term of service, verified the [redacted] card

provided by Ms. [redacted] and also asked her permission to process the monthly payments

to the [redacted] account each month. Ms. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Ms. [redacted] verbally

verify her mailing address.

Ms. [redacted] states in her complaint “They told me that regular payments were

about 16 dollars a month, and I will make a down payment of $66 dollars for the first

four months.” Ms. [redacted] was explained that it was $3.83 a week and averaged out to

$16.60 a month for 48 months. During the recorded conversation at 34 seconds the

verifier says, “and your payments were set up the 4 months at a time making the billing

amount the $66.41 once each month for the first 12 than nothing at all for your remaining

36 and than the total for the entire service is $797 but again your not gonna pay it that

way its just the $66.41 once each month for the first 12 and than nothing at all for the

remaining 3 years of service. Is that the way I explained it and you understood the

payments?” At 54 seconds Ms. [redacted] answers, “Yes”.

Also in the complaint Ms. [redacted] states, “When I finally located a number, I

talked to a lady named [redacted].” During the recorded conversation at 29 seconds the

verifier states, “If you’d like to change these just call [redacted].” As far

as Ms. [redacted] speaking with [redacted] it is because Ms. [redacted]’s account was turned

over to our billing department for being delinquent. [redacted] contacted Ms. [redacted]

regarding her delinquent account and on November 1, 2013 Ms. [redacted] made a payment

for $50 with a new [redacted] card provided by Ms. [redacted].

Ms. [redacted] also states, “They also told me I could cancel my subscription at any

time.” This is not correct. Specifically at 2 minutes 36 seconds the verifier states, “we ask

that you take the order with the understanding after three business days you may not

cancel.” At 2 minutes 48 seconds the verifier asks, “Did you have any questions, for me

on the order or the magazines or the payments or anything?” At 2 minutes 53 seconds the

customer says, “No”.

As evidenced everything was done with Ms. [redacted]’s permission. Ms. [redacted]

may not want to believe everything she reads on the Internet. If she had just paid her bill

there would not be any reason to be contacted again unless she called us regarding her

service. It is my belief that if Ms. [redacted] would have just kept her word and made her

payments to begin with than she would have been satisfied.

To date Ms. [redacted]’s account is active and will remain as so until all payments

have been made. Should you have any further questions, please do not hesitate to contact

me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9822801, and find that this resolution is satisfactory to me. I'm sorry for misunderstanding and apologize for inconvenience. I did not chance my card number to not pay, I changed it because there was an unauthorized transaction from a family member on there. I scheduled with [redacted] to begin payments when I can afford it (I am currently unemployed).

Regards,

Review: Hello, about a year ago I was contacted via cell phone by this company. However, when speakin to the man on the phone he was not talking clearly enough and I did not pick up the cancelation time, and was told to call back that number. The number was listed as unknown and therefore I could not call in return and never received a number to call back with. I called them and did not receive my magazines within the time frame I was told I would receive them. ( I ony started to receive them when I moved in with my husband in March of the next year and I was contacted September of the previous year. I had received letters regarding payment issues, but I had to discontinue the card due to a transaction in Georgia that was not authorized by me. (I was in Arizona at the time and am not old enough to purchase the product purchased) I called and explained my situation and told them due to my current financial situation with moving and no longer being able to have a job of my own, whether it was due to difficulty being hired or my current pregnancy. I had politely told them my issue and asked politely to have it canceled and was told there was a 3 day cancellation time frame (which I don't remember being told or understanding the terms) I was also told that the ony way the payments would stop is if I paid almost 700 dollars for my magazines (which being married to a lance corporal in the marines we don't have the money for it) I don't know what else to do, they sent me another letter saying they had called me but I have received no calls from anyone other than my family or friends, and since this incident I don't answer calls I do not know (but it was very rare that I received calls like that and I was always left a voicemail) I have told them I can't afford it and they tried to lengthen my payments in order to "help me", but with a child on the way and barely enough tomake ends meet. Please help I have nothing else to turn to...Desired Settlement: I just want the magazines cancelled... I was told it was taken care of but then when I called again I was told the payments were just pushed...

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted]. [redacted] who we

have in our system as [redacted] placed her order with our company on September

13, 2012, during a two-call process; the final call was recorded with her permission.

Please be aware that an order is not processed until the terms of the service are agreed to

upon two scripted phone calls.

Ms. [redacted] has called our company many times regarding her order and the last

time she called stated that she was going to pay her account in full. After careful

consideration I have elected to cancel Ms. [redacted]’s account. Should you have any further

questions, please do not hesitate to contact me.

Respectfully,

Tammy Fox

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The only reason I am rejecting this offer is to grasp a better understanding of said agreement. I understand they are electing to cancel my account which is great, but I would like to know if I owe them the money from a letter I had received. The only reason I ask is, because the amount requested is a lot due to the fact I had only received 18 magazines (which are untouched and will be able to send back if needed). However, the price of 166.00 is an extensive amount for only receiving under 20 magazines. Please understand I am not rejecting the offer because I am not pleased with it, but to fully understand to what I am agreeing to without being thrown "under the bus" (for lack of better term) with the issue of money payments. Also, when stating I would pay the full amount I also stated I needed to speak to my husband first, due to the fact that it is his money I would have to use and also would need his full consent on the payment. Lastly, I would like to state that the first two phone calls I had received were from an unknown number stating to call them back on the number that had called me, and I accepted due to the fact that I honestly believed (at that moment in time) that there would be a number for me to call back. However, when hanging up I realized that the calls were unknown and had no number to call the company back on.

Regards,

Business

Response:

In reply to: [redacted] ([redacted])

I am writing this in response to Complaint Id: [redacted]. Ms. [redacted] is curious to

why she paid $166.00 for 20 magazines that she received. Ms. [redacted]’s account shows 7

magazines being ordered for 1 year on her account. This is 78 issues of magazines for a

total of $317.80 newsstand price. This is a 48 % off of the newsstand price. Ms. [redacted]

did call and change her address with us in July of 2013 but at no time stated that she was

not receiving product.

Everything was done with Ms. [redacted]’s permission. Again we have closed Ms.

[redacted]’s account and she does not have to pay anymore to her account. Should you have

any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: So I was called by this place tonigt saying that I am in a collection agency for magizines I never recived. I never got any letters. They wanted to take a payment over the phone and they could not tell ke an adress of were this had come from to them. They only had the name and that was it. This is not fair to me that I am in the collection agenvy for something I did not know I was suppose to be getting. And never recived, nor knew about this.Desired Settlement: I want to be taken out the collection agency, because I never got magizines nor any letters

Business

Response:

Re: [redacted]

I am writing this in response to Complaint ID: 9842613. [redacted] placed her order with our company on May 21, 2009, during a three-call process; the final call was recorded with her permission. Please be aware that an order is not processed until the terms of the service are agreed to upon three scripted phone calls. We use a three-call process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 16 consecutive payments of $49.81, total for the full term of service, verified the Visa card ending in [redacted] with a CVV of 117 provided by [redacted], and also asked her permission to process the monthly payments to the Visa account each month. [redacted] replied yes. We do ask the customer for the CVV code for security purposes, since the CVV is only present on the physical card itself. The verifier also went over our three-day cancellation, the estimated time of delivery, our toll free customer service number, and also had [redacted] verbally verify her mailing address of [redacted].

At the time [redacted] placed her order with our company back in 2009 she stated that she was 20 years of age.

[redacted] states that she never received anything from our company. This is not factual. [redacted] received 5 magazines for 1 year and also we sent her 7 past due notices between December of 2009 and April of 2011.

[redacted]’s magazines were put on hold because of non-payment on her account.

To date I have elected to cancel [redacted]’s account as it is apparent she is not going to pay for what she ordered and did not receive. [redacted] will not receive any more correspondence regarding this account. Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: I was contacted by this company to subscribe to their magazine, which I did. In a year and a half time, I have yet to receive one magazine or bill from the company. The only things I have received, have been phone calls requesting a payment on a past due balance. I informed the company on a few different occasions that I had not received any billing notice or merchandise from them at all, even after updating any changes of address. Their reply was that even though the magazines had not arrived, I still had to pay. I do not feel that I owe them any money for a product that I did not receive. I do not wish to have the magazines shipped to me, I would just like for the collection calls to stop because I do not feel I owe this company money for a service they have not provided.Desired Settlement: I would like the collection calls from this company to end because they did not provide me with any services. As a result from this, I feel this should not affect my credit score in any way. I do not wish to have any of the magazines sent to me.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted]. [redacted] placed

his order with our company on November 25, 2012, during a two-call process; the final

call was recorded with his permission. Please be aware that an order is not processed

until the terms of the service are agreed to upon two scripted phone calls. We use a two-

call process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 12

consecutive payments of $66.41, total for the full term of service, verified the [redacted]

provided by Mr. [redacted], and also asked his permission to process the monthly payments

to the [redacted] account each month. Mr. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Mr. [redacted] verbally

verify his mailing address.

Mr. [redacted]’s states in his complaint that he had changed his address with our

company for his magazines. I show no address change from Mr. [redacted]. We did not

have the address that Mr. [redacted] provides on his complaint. Upon receiving this

complaint I called and did a service inquiry on the magazines. All of Mr. [redacted]’s

magazines were being returned and were put on hold. I have since updated Mr. [redacted]’s

address with the publishers and all magazines will now be delivered to Mr. [redacted]’s

new address.

I also made Mr. [redacted]’s account paid in full. Although it is at no fault of ours

that Mr. [redacted] was not receiving product. Should you have any further questions,

please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: In 2010 I received a call from a magazine company asking if I would like to purchase a subscription. I told them I was not interested and then the caller proceeded to tell me that I could receive 6 magazines for the price of 49.99. This price was to be a monthly fee for one year. I was told that I could cancel my subscription at anytime during the one year period. I did agree however, ten months into my subscription I lost my job so I called Countrywide Periodicals Inc. to cancel my subscription. They told me that I had agreed to an 18 month subscription and that I could not cancel. I told them that I would not pay for another month. So now it is almost three years later and I am getting collection calls everyday three to four times a day this has been happening for almost 18 months. I stopped answering their calls about a year ago after I told the representative that I would not pay them another sent that they lied about their service. However this has not stopped the phone calls. Here is the number that I am receiving the calls from (###-###-####), now that they know I will not take the call the number will come in as an unknown number at times. I just want this phone harassment to stop. Thank youDesired Settlement: Phone calls to stop. This is Harassment!!!!!!!

Business

Response:

I am writing this in response to Complaint Id: [redacted]. [redacted] placed

her order with our company on October 20, 2011, during a three-call process; the final

call was recorded with her permission. Please be aware that an order is not processed

until the terms of the service are agreed to upon three scripted phone calls. We use a

three-call process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the

payments, total for the full term of service, verified the Discover card provided by Ms.

[redacted] and asked her permission to process the payments to the Discover account each

month. Ms. [redacted] replied yes.

Ms. [redacted] states in her complaint, “I was told that I could cancel my subscription

at anytime during the one year period.” This is not factual. During the recorded

conversation at 1 minute 12 seconds the verifier states, “The service is for 48 months.”

At 4 minutes 13 seconds the verifier also states, “You do have 3 days to cancel.”

Ms. [redacted] was paying on her account every month and instead of working on her

payments with us she just decided to quit paying for what she ordered. At no time has

Ms. [redacted] ever had any problems receiving product or had any problems with what she

ordered she just decided not to pay for it.

At this time I have elected to close Ms. [redacted]’ account, as it is apparent she is not

going to keep her word and pay for what she ordered. Ms. [redacted] will not receive any

more phone calls and will continue to receive product for what she has paid. Should you

have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: Countrywide Periodicals

To whom it may concern,

This is a letter to dispute the charges that have accumulated on the report I have received in the mail. This is my attempt to clear this matter up so there can be no further actions taken.

In 2011,1 received a call from your company attempting to sell me a subscription to your service of providing magazines to customers for a discounted rate. I believe the name of the man I spoke with was [redacted]. [redacted] told me that I was going to receive a nice expensive watch and free subscriptions to ESPN, Outdoor, Mens' Fitness, Popular Mechanics, Car and Driver, and Esquire for 48 months. The only thing I had to do was agree to the service at a cost of $3.83 per month. Due to the persuasiveness I agreed to the contract and and gave my address and payment information. Once the information was given I was informed that a supervisor wished to speak to me to ensure good customer service. The phone was then handed to a man named [redacted] who began to reiterate what I was about to receive, I was told that it was a very simple process to cancel my subscription if I became unhappy with the service and that I would not be charged for the first month. I was assured that everything was secure and that I would be getting another call shortly and that the process would be finalized in that second call. Not long after hanging up the phone a second call came in from a girl named Jackie who started telling me that customer service meant everything and that it was important to the company to provide good customer satisfaction. She wished to know how helpful both [redacted] and [redacted] were to me. I informed her that everything was fine and my subscription was finalized. After about a month I noticed I was being billed without receiving anything in return and called to verify. I was told that it sometimes takes a little time for the magazines to come in and there was nothing to worry about. A few months passed and I started keeping a closer eye on my finances and began to notice a fee of $66.41 every month by “Periodicals” so I called to cancel my subscription, not wanting to pay that much money every month. I contacted [redacted] again and was met with a rude response by him questioning why I would agree to a contract if I could not afford it. I told him that I was misinformed with the cost of things and he said that since I missed my three day window of cancellation there was nothing I could do except lower my payments to $33.20 each month. Thinking that I had made a mistake and that I was stuck I let the issue go. With more time passing I began to do more research into the company and found many others with similar stories to my own all over the Internet and decided once again to call for a cancellation with the mindset that I would not take no for an answer. This is when I got into an argument with a representative over service procedures. I was spoken to very rudely with comments such as “You wouldn't order a pizza from Pizza Hut and then cancel your order half way through” and “You cannot believe everything you read on the Internet, some people will post anything on there,” I responded saying that I formerly worked for Pizza Hut and that things like that happen all the time it is a part of the service industry. The response that I go to this comment was a disconnection from the other end! What excellent customer service. After being hung up on I called again asking to speak with [redacted] the supervisor, however [redacted], the person informed me that there was no [redacted] there and that the supervisor's name was [redacted]. [redacted] took my situation and told me that he would handle everything from the rudeness I experienced to canceling the subscription from future charges. After this situation and with the testimonies of everyone I read online I did not want to take any chances so I called my bank and canceled the card that I used for the payments so that I would not be charged another cent.

This happened back in September, 2012 after my August payment had gone through. Since then I have been receiving calls multiple times a month from this company and from a blocked number claiming to be a collection agency looking for the money that I owed. I calmly explained that I had canceled my subscription and I was not supposed to be billed that I did not wish to receive any more magazines so to

please stop sending them. With that not producing any results I began avoiding all calls from Montana and blocked numbers hoping that it would stop but it did not. My last step was to contact the Revdex.com of the area and try to handle things that way but it produced no new results either and allowed me to realize this was my last option.

[redacted] I respectively request that you provide me with the following information in order to bring this dispute to a close:

* Verification or copy of the details of the debt owed with any and all media to validate the debt

* Verification or copy of any judgment, or letter that proves the debt was forwarded to a collection agency with any and all details

* Proof that these collection agencies are licensed to collect this debt, including the date they were contacted

Also please be advised that I am keeping accurate records of all correspondence from you and your company including recording all phone conversations, and I will not hesitate to report violations and harassment to my State Attorney General, the Federal Trade Commission and the Revdex.com,

I am officially disputing this debt. Therefore, until validation of all information requested is received I will consider this debt inaccurate and in-valid. In addition, if you have already reported this debt to any credit-reporting agency or credit bureau then you must immediately inform them of my dispute of this debt.

Reporting information that you know to be inaccurate or failing to report the information correctly violates the Fair Credit Reporting Act 1681s-2.

I am enclosing this letter to all three credit bureaus, the Attorney General of Georgia and the Revdex.com of Georgia.

I expect to hear from you regarding this matter within ten days from the receipt of this letter.

Business

Response:

In reply to: [redacted]