Countrywide Periodicals

Review: This company contacted me on December 20th 2012 about a magazine subscription. At the end of the call they stated that cancellation was not an option after 3 days of the transaction. I called back that same day and told them that this was not affordable for me and the customer service rep that I spoke to told me me subscription was cancelled and the money that I was charged would be credited back to my account within 5-10 business days. This never happened. They stated that I would be billed every 2nd 3rd or 4th month of service and I have been billed monthly since the start for more than they stated. Which was $3.93 a week adding up to $15.72 a month. I have been billed monthly for $33.20 for the last five months. I did not receive the welcome packet that they stated I would be mailed that provided me with the terms and conditions. I did not receive any magazines until about a week ago due to moving and things getting lost in the mail with the forwarding process.Desired Settlement: Because I contacted them the same day that the transaction was placed stating I wanted it cancelled I would like a full refund for what I have been charged because it is a service I did not want from day one. A full refund and no longer receiving the magazines would be the ideal solution to this problem.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9517220. [redacted] placed her

order with our company on December 20, 2012, during a two-call process; the

final call was recorded with her permission. Please be aware that an order is

not processed until the terms of the service are agreed to upon two scripted

phone calls. We use a two-call process to ensure that the customer fully

understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24 consecutive

payments of $33.20, total for the full term of service, verified the Mastercard

provided by Ms. [redacted], and also asked her permission to process the monthly

payments to the Mastercard each month. Ms. [redacted] replied yes. The verifier

also went over our three-day cancellation policy, the estimated time of

delivery, the toll free customer service number, and also had Ms. [redacted]

verbally verify her mailing address.

Ms. [redacted] states in her complaint, “They stated that I would be billed every 2nd,

3rd, or 4th month of service and I have been billed

monthly since the start for more than they stated.” It was explained to Ms.

[redacted] that the cost of the magazines was $3.83 a week averaging out to $16.60

a month for 48 months. During the recorded conversation at 33 seconds the

verifier states, “and your payments have been set up for 2 months at a time

making your billing amount $33.20 once each month for the first 24 months of

the service and nothing at all the last 24 months. Now the total for the

service is just $797 but of course you don’t pay it that way it’s going to be

$33.20 once each month for the first 24 months and nothing at all the remaining

24 months. Is that the way you understood your payments?” At 56 seconds the

customer replies, “Yes.”

Ms. [redacted] also states that she did not receive her welcome packet. We do not show Ms.

[redacted] ever calling our customer service department until April 24, 2013 and

that is when she gave us a new address.

Ms. [redacted] also states that she called the next day after she placed her order to cancel.

Ms. [redacted] also told our customer service representative this when she called

on April 24, 2013. Our customer service representative explained that we have

no record of this and that she needs to fax a copy of her phone records and if

that was indeed the case than we would cancel her account. Ms. [redacted] has not

done this and instead decided to file a complaint to get out of what she

ordered.

To date Ms. [redacted]’s account is active and will remain as so until all payments have been

made or until we receive her phone records showing proof that she did call and

cancel the day after she placed her order which would have been within our

three-day cancellation policy. Should you have any further questions, please do

not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: I signed up for a magazine service in July 2012 - payment of $16.60 per month for 6 periodicals. Was told I could change my service at any time. I am now a college student unable to continue payments. Called and asked to cancel the service - company said I must call customer service - which I did. I gave them a credit card number to pay the amount owed which I thought would be $116.20 for the 7 months of periodicals I had received. My credit card was then charged $560.00 to fulfill a 4 year agreement. I ask them to cancel subscription in March of 2013. I no longer can afford the service and do not want to receive the periodicals and want to "change the service"- I will gladly pay for what I have received but do not feel I should be charged this large amount when I called to cancel the service.Desired Settlement: I would like the credit card I used to reflect a credit of $444.00.$560.00 minus the $116.00 and all future services canceled with this company.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9493423. Per the email address on the

complaint a [redacted] not our customer submitted this complaint therefore;

I am not going to respond since this is not a customer of ours.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: Hi, I have been a victim to the scam coming from countrywide periodicals. don't remember exactly when it started but it was back around this date in 2011 that I receive a call of this company wanting to offer me magazines for a monthly fee. everyone has already described how the company works im sure. I just want the company to stop charging me. I don't want the magazines anymore ever since I called not to long after to cancel everything once I found out about this company being a scam, just wanting to get money from you. they never let me cancel and in order to cancel I had to pay the full 48 month agreement of over 1,000 dollars. I was like no way!. I pay 22.62 a month for magazines that don't even arrive monthly and surely their services and employees are trash. I just don't want them anymore. ever since I just gave up and let them keep charging me. I just collect them because I honestly don't want them anymore. but I cant stand it anymore. I called my bank and they tried "something" and still couldn't do anything for me. I just want to know if I can get some money back and a complete cancellation. I just want them gone! period!. even if I don't get money back for this nonsense.Desired Settlement: I would like a refund for the magazines I didn't want and or just cancel my "agreement" with this company with me.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted]. [redacted] placed

his order with our company on August 23, 2011, during a two-call process; the final call

was recorded with his permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon two scripted phone calls. We use a two-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 48

consecutive monthly payments of $21.62, total for the full term of service, verified the

Visa card provided by Mr. [redacted], and also asked his permission to process the monthly

payments to the Visa account each month. Mr. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, and our toll free customer service number.

Mr. [redacted] has never called our customer service department stating he was

unhappy or having issue with his magazines. If he had instead of calling our company

trash and making false accusations we would have been willing to work with him.

To date Mr. [redacted]’s account is active and will remain as so until all payments

have been made. Mr. [redacted] admits to placing the order and receiving product so we

have held up to our end of the sale. Should you have any further questions, please do not

hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: Scammed. First free watch and three magazines with purchase of three magazines. Next billed quarterly. The put third guy on phone to say I was billed 66.41 monthly. I didn'tGet it until I hung up the phone. Three different sales people. Very confused. I cancelled within a day and they still took it out of my account. They Los took another 1.95 for I do not know what. You have seventy-two hrs. To cancel and they did not abide. When I called to cancel, the guy asked why, I told him I was on to their scam. At that point, he became abusive, told me he cancelled and hung up. Well these shenanigans of theirs cost me an extra 58 dollars for courtesy payments as I have overdraft protection. I want it all back now. I just got out of the hospital from a heart attack . They have an MO to get people. First, a guy that sounds like you are getting a great deal. His name is [redacted]. He tells you he is new and hands the phone to [redacted] who tells you that you will be billed quarterly to make it east fo you. Then a third guy gets on the one, makes your head spin and when you get off the phone it is monthly. Then you cancel within their seventy two hour deadline, they have already taken your money, and caused great harm. No one has that kind of money. They belong in jail. They probably already spent a good stint there by their scam. Get rid of them. Now I have a bunch of aggravation reporting their fraudulent business practices.Desired Settlement: 66.41 plus 1.95 that were charged to my account and the two service fees of twenty nine dollars a piece for overdraft fees. About five hundred in restitution for a crime of fraud and scam.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9483706. [redacted] placed her order

with our company on March 25, 2013, during a two-call process; the final call

was recorded with her permission. Please be aware that an order is not

processed until the terms of the service are agreed to upon two scripted phone

calls. We use a two-call process to ensure that the customer fully understands

the terms of the service.

During the recorded conversation the verifier went over the magazines, the 12 consecutive

payments of $66.41, total for the full term of service, verified the Visa card

provided by Ms. [redacted], and also asked her permission to process the monthly

payments to the Visa account each month. Ms. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time of

delivery, the toll free customer service number, and also had Ms. [redacted]

verbally verify her mailing address.

We do not use deceptive practices. The terms of the service and the payment amounts are

explained several times throughout the order process. Everything was done with

Ms. [redacted]’s permission and at no time during the order process was there any

doubt that Ms. [redacted] understood and agreed to the terms of the service.

Ms. [redacted] called 2 days after she placed her order with our company and stated that she

wanted to cancel her order. Ms. [redacted]’s account was cancelled and her 1st

payment of $66.41 was refunded.

There is no reason for this complaint as Ms. [redacted] placed her order and called to cancel

and it was done and she was refunded. There is no doubt that Ms. [redacted] should

have received her payment back on her Visa card by now as well.

To date Ms. [redacted]’s account is closed. Should you have any further questions, please do

not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9483706, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] they are just like short change artists. They use trickery and only record part of the conversation they want to save their souls. They still have not refunded the 1.95 to my account. Three different offers from three different cons. I was a mark to them. My head was spinning when I had realized what had happened. From free stuff to quarterly billing and the next thing I knew they changed it up to monthly billing costing more than a utility bill. I called twice and voiced my concerns and demanded my money. I think I should receive compensation for all the free stuff I was congratulated on winning plus the aggravation of being a victim of scam artists. I know I can not be their only victim. Do something so they go out of business or whatever commerce laws you have in Montana to correct this. Their sweepstakes entries should be checked also.

Regards,

Review: The organization misled me to believing that the service I applied to would be cheaper. They also did not follow the billing cycle that they claimed they would. I am extremely upset with the organization and how they have not paid attention to my complain when I called. I have tried to cancel my subscription on multiple occasions.Desired Settlement: I would like my 33.20 from the charge on 6/25/2013.

Business

Response:

In reply to: [redacted]

I am

writing this in response to Complaint Id: 9601118. [redacted] placed her

order with our company on October 24, 2011, during a three-call process; the

final call was recorded with her permission. Please be aware that an order is

not processed until the terms of the service are agreed to upon three scripted

phone calls. We use a three-call process to ensure that the customer fully

understands the terms of the service.

During the

recorded conversation the verifier went over the magazines, the 24 consecutive

payments of $33.20, total for the full term of service, verified the Visa card

provided by Ms. [redacted], and also asked her permission to process the monthly

payments to the Visa account each month, Ms. [redacted] replied yes.

The

verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Ms. [redacted]

verbally verify her mailing address.

Ms. [redacted]

states in her complaint that we mislead her for the service to be cheaper, we

did not follow the billing cycle, and that we have not paid attention to her

complaint.

First, the

payments were clearly explained to Ms. [redacted] that it is 24 payments of $33.20.

In fact, Ms. [redacted] called our customer service department on February 4, 2013

and asked how many payments she had remaining. At no time during that phone

call did Ms. [redacted] complain about her service or state that she wanted to

cancel.

Second, at

the time Ms. [redacted] placed her order it was explained that her bill date would

be on the 24th of every month. We also specifically asked if that

bill date would work for her and she answered yes. If that date does not work

for Ms. [redacted] we have no problem changing it to another bill date.

Third, at

no time has Ms. [redacted] called our customer service department and claimed

dissatisfaction.

To date Ms.

[redacted]’s account is active and will remain as so until the remaining 4 payments

on her account are paid. Should you have any further questions, please do not

hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9601118, and find that this resolution is satisfactory to me.

Regards,

Review: I am a victim of a company using pressure tactics. I received a phone call involving two different people around 1-29-13 stating that I have been chosen for a Super prize sweepstakes. It also involves a fabulous opportunity to get several magazines for 3.83 a week and it would be 16.60 a month. But in actuality they take 33.20 a month. The call involved much pressuring and VERY fast talking. They asked me what kind of magazines I liked and they rambled off a bunch so fast that it made me quite dazed and confused. Then I get a letter saying that I ordered 7 different ones that I have no interest in whatsoever.When in fact I didn't order any! In the end they were able to get me to give them my credit card number. I was told that I could cancel at any time and that no moneys would be taken until I received my first magazine. They took money the very next day. Also I was to win some kind of gold watch that I have yet to receive.When all is said and done they will have taken 24 months of 33.20 equaling 796.80. That is 113.83 per magazine. Are they serious!!!! So far they have taken several payments and I have no phone number to cancel these magazines. I would like this service canceled immediately. I have a small budget and I can not afford that kind of money for magazines.Desired Settlement: I would like to cancel this membership immediately and be refunded all my money that they have taken from my bank account.

Business

Response:

This is not a customer of ours.

Compliance Officer

Consumer

Response:

I sent a few emails trying to tell you that I ([redacted]) was typing the complaint for my boyfriend because his typing skills are terrible. The account is in his name which is [redacted]. He is the one making the complaint and using my email address. I accidentally put my name down instead of his. All information accept the name remains the same. Please try to let periodicals know that [redacted] is the one trying to cancel and not [redacted]. Thank You, [redacted]

Business

Response:

In reply to: [redacted]

I am writing this in response to Compliant Id: 9490612. [redacted] placed his

order with our company on January 28, 2013, during a two-call process; the

final call was recorded with his permission. Please be aware that an order is

not processed until the terms of the service are agreed to upon two scripted

phone calls. We use a two-call process to ensure that the customer fully

understands the terms of the service.

Mr. [redacted] states in his complaint, “It involves a fabulous opportunity to get several

magazines for $3.83 a week and it would be $16.60 a month. But in actually they

take $33.20 a month.” This is correct. During the recorded conversation at 1

minute 52 seconds the verifier states, “Your payments have been set up 2 months

at a time making your billing amount $33.20 once each month for the first 24

months of service than nothing at all the remaining 24 months. The total for

the service is just $797, but of course you don’t pay it that way its just

$33.20 once each month for the first 24 months than nothing at all the

remaining 24 months.” At 2 minutes 11 seconds the verifier asks, “Is that they

way you understood your payments?” At 2 minutes 14 seconds Mr. [redacted] replies,

“Yes.”

Mr. [redacted] also states, “So far they have taken several payments and I have no phone

number to cancel these magazines.” During the recorded conversation at 1 minute

46 seconds the verifier states, “If you would like to change these just call

###-###-####.” Also Mr. [redacted] states in his complaint, “Then I get a letter

saying that I ordered 7 different ones that I have no interest in whatsoever.”

The letter also has our toll-free customer service number on it and it also

came with a magazine list so Mr. [redacted] could change his magazines at anytime

at no extra cost in which was also explained to him many times.

In the complaint Mr. [redacted] also states, “I was told that I could cancel at any time

and that no moneys would be taken until I received my first magazine.” This

statement is not true. In fact, during the recorded conversation at 3 minutes

54 seconds the verifier says, “We ask that you take the order with the

understanding that after 3 business days you may not cancel.” Also during that

recorded conversation at 2 minutes 42 seconds the verifier says, “Now the first

payment will be processed today and the remaining payments due on the 28th

of each month okay?” At 2 minutes 48 seconds Mr. [redacted] replies, “Correct,

alright.” At 2 minutes 49 seconds the verifier asks, “And we do have your permission

to bill your monthly payments to your card correct?” At 2 minutes 52 seconds

Mr. [redacted] replies, “Yes.”

It is very evident that Mr. [redacted] placed his order by admitting in his complaint that he

did indeed give out his credit card. Also during the recorded conversation at 4

minutes 5 seconds the verifier asks, “Do you have any questions on your order

or your payments?” At 4 minutes 8 seconds Mr. [redacted] replies, “No.”

To date Mr. [redacted]’s account is active and will remain as so until all payments have been

made. Should you have any further questions, please do not hesitate to contact

me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9490612, and find that this resolution is satisfactory to me. I surely felt pressured and confused during my call despite my responses. I also remember the first girl telling me different , but if they say that I said things recorded as such than I guess that I must live and learn from a very expensive mistake. Thank you for your time and efforts.

Regards,

Review: Around May 2012 I saw a "Million Dollar Sweepstakes" online, it went on to say "no purchase necessary". Somehow they called me or I called them and I gave them my credit card number. I was unaware that they would be charging me and long story short they are now claiming I owe them $730 even after I had tried multiple times to cancel. They took it to a collection agency and they now have no record of me in their database. They are not giving me answers and I feel that they are trying to scam the public. They should be shut down.Desired Settlement: I would like them to remove the charges and refund any money they took from me (if not refund at least remove the charges) and outside of the settlement I feel they should be investigated because their practices are unethical.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted] filed by [redacted].

Ms. [redacted] placed her order with our company on May 30, 2012, during a two-call

process; the final call was recorded with her permission. Please be aware that an order is

not processed until the terms of the service are agreed to upon two scripted phone calls.

We use a two-call process to ensure that the customer fully understands the terms of the

service.

During the recorded conversation the verifier went over the magazines, the 12

consecutive payments of $66.41, total for the full term of service, verified the Visa card

provided by Ms. [redacted] and also asked her permission to process the monthly payments

to the Visa account each month. Ms. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, estimated time of

delivery, the toll free customer service number, and also had Ms. [redacted] verbally verify

her mailing address.

Ms. [redacted] states that she saw a Million Dollar Sweepstakes online. We do not

do anything on line. We did indeed call Ms. [redacted] regarding selling her magazines.

Ms. [redacted] states that no one will give her information. This is not correct as

Ms. [redacted] called our customer service office herself in July of 2012 to talk to us

regarding her account.

Ms. [redacted] just chose to stop making payments on her account and it was turned

over to our sister company.

We do not use deceptive practices. The terms of the service and the payment

amounts are explained several times throughout the order process. Everything was done

with Ms. [redacted]’s permission and at no time during the order process was there any

doubt that Ms. [redacted] understood and agreed to the terms of the service.

It is very apparent that Ms. [redacted] is making false accusations and just does not

want to pay for what she ordered.

To date I have elected to close Ms. [redacted]’s account. There will be no further

orrespondence or transactions. Should you have any further questions, please do not

hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: To whom it may concern, this reason 1 am filing this complaint. I got a call from periodicals saying I won a free watch all I had to do was order magazines, at first it sounded like a good idea. Well I never sent back the form for the watch so I never received it but I got to thinking $49.51 for sixteen months is not a good idea I will be paying $800.00 for seven magazines. I'm a single mother on disability and can't afford it, I called on April 11 2013 to cancel however this cail wasn't recorded, only to find out I can't cancel all I can do is switch out magazines, if I purchased the magazines on my own I would only be paying about $100.00 for them this is a scam, I don't feel I should be stuck paying for magazines I don't want nor can afford. I feel I am paying for a watch I never received, l no longer want these magazines, and feel they are being pushed on me. There is a recording when they first called but never said I couldn't cancel the magazines. However when I called on 4-11-13 1 was told then I can't cancel the magazines. My resolution is I don't want to be contacted by this company no more. I no longer want these magazines. I feel others should be warned about this company so it doesn't happen to someone else.

Thank you,

[redacted] Ky 41144 ###-###-####

This is the name of the company

Periodicals Po box 1950 Hamilton Mt 59840 ###-###-####

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9506235. [redacted] placed her

order with our company on January 30, 2013, during a two-call process; the

final call was recorded with her permission. Please be aware that an order is

not processed until the service is agreed to upon two scripted phone calls. We

use a two-call process to ensure that the customer fully understands the terms

of the service.

During the recorded conversation the verifier went over the magazines, the 16 consecutive

payments of $49.81, the total for the full term of service, verified the

Mastercard provided by Ms. [redacted], and also asked her permission to process

the monthly payments to the Mastercard each month. Ms. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, the toll free customer service number, and also had Ms. [redacted]

verbally verify her mailing address.

Ms. [redacted] admits in her complaint that she did order the magazines. Ms. [redacted]

states, “I feel I am paying for a watch I never received.” Ms. [redacted] also

states, “Well I never sent back the form for the watch so I never received it.”

The watch is a gift for buying the magazines and it is apparent that Ms.

[redacted] is aware that she needed to sign and return the Official Award Release

Form to receive the watch. Again the watch is just a gift and Ms. [redacted] is

not paying for the watch.

Ms. [redacted] also states in her complaint, “There is a recording when they first

called but never said I couldn’t cancel the magazines.” During the recorded

conversation at 2 minutes 30 seconds the verifier states, “After 3 business

days you may not cancel but you can always switch your magazines.”

On April 11, 2013, Ms. [redacted] did call our customer service department to cancel and

we explained our cancellation policy once again to Ms. [redacted]. We do

understands that people have problems that arise in life and our customer

service representative lowered Ms. [redacted]’s payments to help her out and also

changed some of her magazines for her.

To date Ms. [redacted]’s account is active and will remain as so until all payments have been

made. Should you have any further questions, please do not hesitate to contact

me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

In regards to the letter some of the information they provided you was false at the beginning of the call I was told I won a free watch now they are saying after you purchase the magazines that isn't true and im not paying for no more magazines. I don't want them and how can someone tell you that you can't cancel something you don't want.

Customer service reps and billing agents were very rude and disrespectful. Called non stop and made threatening comments on the phone. Horrible experience- they do not go by the motto of the customer is right- instead they make harassing phone calls and treat the customer in a very disrespectful manner!

After much arguing back and forth- my issue was handled but even the rep said he was only helping because I now sounded 'nice'. When I called to schedule payment- the billing agent was upset that I had settled at a lower price and stated ' you should have been made to pay the original price- I don't know what you did'! - how incredibly unprofessional.

Review: first off... they call under a private number so I can not look them up or call them back. They don't leave voice mails either... until one day I got a voice mail saying I owed them a lot of money... I have not even see 1 magazine... They also will not let me cancel because I was given a 3 day grace period. BUT I did request it be canceled on the 1ST day. because I never received a magazine I assumed it was all fine. Until they told me I owed over them money..Desired Settlement: I want my account canceled and I want to be refunded299.20$ that is the amount they took from my account. I have the documentation showing they had two separate orders of 33.20 and one of 132.80.

Business

Response:

Re: [redacted]

I am writing this in response to Complaint Id: [redacted]. [redacted] placed her

order with our company on July 29, 2012, during a two-call process; the final call was

recorded with her permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon two scripted phone calls. We use a two-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24

consecutive payments of $33.20, total for the full term of service, verified the [redacted] card

provided by Ms. [redacted], and also asked her permission to process the monthly

payments to the [redacted] account each month. Mr. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Ms. [redacted] verbally

verify her mailing address.

Ms. [redacted] states that we always call from a private number. Our billing

department was trying to contact Ms. [redacted] regarding her delinquent account. Our

phone lines are off a bank of lines so not each line has its own number and they do not

show up on caller ID.

Ms. [redacted] states that she has not seen 1 magazine. During the recorded

conversation the verifier had Ms. [redacted] verbally verify her mailing address. Ms.

[redacted] gave us the address of [redacted]. On

September 27, 2012 we received Ms. [redacted]’s confirmation letter back in the mail not

deliverable as addressed. On September 28, 2012 a customer service representative called

Ms. [redacted] to correct her address. Ms. [redacted] answered and when we stated where we

were from Ms. [redacted] used abusive language and hung up. On October 19, 2012 a

customer service representative called Ms. [redacted] again to attempt to correct her

address and she hung up again.

In November of 2012 Ms. [redacted]’s account became delinquent and was sent to

our billing department. A billing representative contacted Ms. [redacted] on October 2,

2013 and Ms. [redacted] provided a new [redacted] card ending in 3303 to charge for the amount

of $132.80. Ms. [redacted] also provided us with a new address of [redacted]

Everything was done with Ms. [redacted]’s permission. Ms. [redacted] agreed to

make all 24 payments, gave us permission to process the monthly payments to the [redacted]

account, and also agreed to our cancellation policy that was disclosed at the time of sale.

To date Ms. [redacted]’s account is active and will remain as so until all 24

payments have been made. Should you have any further questions, please do not hesitate

to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I want my account canceled. At the current time I do not see you reimbursing me for magazines I have NEVER received. The Revdex.com has had over 600 complaint on your company in the last two years. Even though you reimburse me as a "good faith" kind of thing, I see you will not. All I want is my account permantly cancled. If it is not done I am prepaired to go to the State Attorney General. I know they have dealt with the company before. I can't believe how rude and unprofessional you and your company is being. If a client wan't their account canceled you should let them. Furthermore I have been on multiple website and will be writing review on you and your company, I will be telling how bad you and the company are how this is a horrible scam. It should not be this difficult to cancel a simple magazine order.

Regards,

Business

Response:

In reply to: [redacted]

I am responding to Complaint Id [redacted] a second time. Ms. [redacted] claims she

has never received any magazines and it was brought to our attention when she made a

payment with billing that she had moved and had not updated her address. This is at no

fault of ours. It is the customer’s responsibility to update their address when they move

as they would with any other company they do business with.

I also in no way have been rude to Ms. [redacted]. I for one have never spoke with

Ms. [redacted] and second have only stated the facts in any and all correspondence.

Furthermore Ms. [redacted] continues to make false accusations about our company

because we will not cancel an order that she placed. Our cancellation policy was

disclosed to Ms. [redacted] at the time of sale. Specifically during the recorded

conversation at 1 minute 55 seconds the verifier states, “So we ask that you take the order

with the understanding that after 3 business days you may not cancel.”

Again Ms. [redacted]’s account is active and will remain as so until all payments

have been made. Should you have any further questions, please do not hesitate to contact

me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is absurd! I will be contacting my bank and will have your company blocked from taking any payment. I will be in contact will someone in the state attorney generals office.

I want my account canceled NOW! I am tried of be harassed. I know this is a scam I have read every where about the company. I want my account canceled now. It also should not take you a week to respond. I am a college student and do not have the time nor money for this stupid scam. Please cancel my account.

Regards,

Review: This company called on the phone on August 16, 2013 - my phone is on the national do not call list. They misled me into ordering 7 magazines for 14-48 months at a cost of $49.81 per month for 16 months. The ruse was to officially enter me into a "super prize" sweepstakes. I did not understand that I was ordering this magazines. They did not send the cancellation policy to me in writing at any time. I received a letter from them on September 20, 2013 saying that I had ordered the magazines. There was no cancellation policy listed in the letter. I spoke with them on the same day the letter was received, September 20, 2013 at 4:45 PM eastern standard time at the number ###-###-####. The person who answered the phone was [redacted] and she said that she was the supervisor. She said that the cancellation period was only 3 days after the order and refused to cancel the order. The letter stated they would bill my credit card.I am very sorry but I have a head injury and when they called on the phone I got very confused. I thought they were asking me if I liked the magazines that they named and did not thing I was ordering anything. I thought I had to give my credit card number to enter the sweepstakes.Desired Settlement: I would like a refund of any charges to my credit card.

Business

Response:

I am writing this in response to Complaint Id: [redacted]. [redacted] placed

her order with our company on September 16, 2013, during a two-call process; the final

call was recorded with her permission. Please be aware that an order is not processed

until the terms of the service are agreed to upon two scripted phone calls. We use a

twocall process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 16

consecutive payments of $49.81, total for the full term of service, verified the Visa card

provided by Ms. [redacted], and also asked her permission to process the monthly

payments to the Visa account each month. Ms. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Ms. [redacted] verbally

verify her mailing address.

Everything was done with Ms. [redacted]’s permission. She agreed to the order in

two calls, gave out her credit card, and gave permission to bill her card.

It is apparent Ms. [redacted] is not going to keep her word and pay for what she

has ordered. I have elected to cancel the account and have refunded Ms. [redacted]’s one

and only payment of $49.81. Should you have any further questions, please do not

hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC