Countrywide Periodicals

October 4, 2016Re: *** *** ***I am writing this in response to a 2nd complaint filed by Ms*** ***In response to this complaint again our company does not have credit cards on file when we call a potential customer to offer our magazine serviceI have listened to the recording myself and at no time did Ms*** state that it was not her card when the card was being read back to herAlso we would not have the CVV code (the digit security code) off the back of the card if Ms*** did not provide the card to be charged. Ms*** has made and incorrect statements and also is threatening taking legal actionWe have kept the recording on file to respond with if needed at that timeWe will be more than happy to provide that recording to the FCC or any legal agency. Again this order was cancelled and the funds were never settled on. Respectfully,Tammy H***Compliance OfficerCountry Wide Periodicals LLC

May 5, Re: *** *** Complaint ID: *** I am writing this in response to a 2nd complaint filed by Mr*** ***Mr*** has asked for a copy of a written contractThis is not a contract that was sent it was a welcome packet that included the confirmation letter showing the magazines Mr*** was set up with, a magazine list in case Mr*** wanted to change his selection, and also the Official Award Release FormI have mailed a new welcome packet to Mr*** to the address that we have in which is the same address Mr*** has listed on his complaintShould you have any further questions, please do not hesitate to contact meRespectfully, Tammy H*** Compliance Officer Countrywide Periodicals LLC

Re: *** *** I am writing this in response to Complaint ID: ***Mr*** placed his order with our company on February 22, 2017, during a two-call process; the final call was recorded with his permissionPlease be aware that an order is not processed until the terms of the
service are agreed to upon two scripted phone callsWe use a two-call process to ensure that the customer fully understands the terms of the serviceDuring the recorded conversation the verifier went over the magazines, the consecutive monthly payments of $49.81, total for the full term of service, and verified the Visa card provided by Mr*** for the monthly payments. The verifier also went over our toll free customer service number, the estimated time of delivery for the magazines, our three-day cancellation policy, and also had Mr*** verbally verify his mailing addressThis is the same address that that Mr*** provided on his complaint. Mr*** states in his complaint, “They call you up say you have won a prize.” This is falseMr*** was called and told he was entered into a sweepstakes and there was no purchase necessary to be in the sweepstakesThan the representative offered Mr*** a magazine promotion and for participating in the magazine promotion you receive a give of a Tablet. On April 28th, Mr*** called our customer service department wanting to cancel his magazine accountIt was explained to Mr*** that he was past his cancellation period that he agreed to at the time of saleMr*** stated that he received a letter from our company stating that he had three business days to cancelThe representative explained to Mr*** that the letter was sent out to him on February 23, Mr*** stated that he did not receive the letter until March 20th, The representative explained that there is no way possible the letter took a month to get there and if it did he would need to talk to his post office about thatMr*** became irate and just kept yelling and screaming and asked to speak with a supervisor. The supervisor than took over the phone callMr*** just kept yelling and screaming and would not let the supervisor get a word inThe supervisor tried explaining to Mr*** to look at the date stamp from the United States Postal Service and it will show that the letter was sent out on February 23, just like the date on the letterMr*** stated that we could edit anything we want. I have personally reviewed the recording myselfEverything was done with Mr***’s permissionThe cancellation policy was also explained clearly at the time sale. Our company is in the business of fulfilling orders for magazinesThese claims are a “complete falsity”Not only was Mr*** told there was no purchase necessary, but he was also informed of the cancellation policy at the time of saleTo date I have elected to cancel Mr***’s account as it is apparent that Mr*** is not going to pay for what he orderedMr*** has also disputed the charges on his account so he has received his money back from his bank so there is no refund to be doneShould you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H***Compliance OfficerCountrywide Periodicals

RE: Ms*** Ms*** placed her order with our company on November 22nd, 2017, during a two call processThe final call was recorded with her permissionMs*** agreed to the terms of the service, along with providing her credit card information, mailing address, email as well as
explained she was years old at the time of the sale and a home maker. Ms*** did not call to cancel within her day cancellation period that was explained at the time of the sale. I have opted to cancel Ms***'s account as it is clear she is not going to pay for the order she placed. Respectfully, Brittney H***Country Wide Periodicals LLC

Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and I'm requesting an extension to allow them to follow through on their offer.Even though this resolution is what we are seeking, I have to respond in this manner because I am only given calendar days to respond and the refund has yet to be received - only full business days have elapsed since the message was received I ask for a week extension on final response to give them the opportunity to follow through on their offer If no refund is received by 12:pm on October 13, 2015, I will keep my appointment with the FTC that afternoon and continue to aggressively move forward with other planned actions, formally rejecting their offer
The assistance of the Revdex.com has been very valuableWe greatly appreciate your efforts to help us resolve this untenable situationPlease let me know if this an acceptable request.Regards,*** ***

Complaint: ***I am rejecting this response because: You are failing to understand the simple fact that the address *** *** *** is still and always was currently used by me since .Theres no excuse about me moving because I still use that address for mailI have relatives who lives at that addressbefore I moved out in "2015" ive always been thereso either way if the magazines was sent there I wouldve known about itMatter of fact is they were never sentI am not paying for anything I did not recieve. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
This company is a scam! There is a reason why they have over compliants with the Revdex.comI have not moved since I ordered these magazinesI like many others was scammedThis company represented themselves as part of the Publisher Clearing House and thought I was getting an IPadThis company never provided a copy of my contacts terms and conditions so even if I wanted to cancel, I had no contact informationThe company told me in September they had accidentally put the state AZ instead of TX so they would reorder and again we are in a January and I still never received ANY magazinesI ordered these on June and it's been now monthsThey charge me $each month for nothingThey will not cancel my service or give me back my moneyAlso I did allow my daughter to speak on my behalf on December 30,since I had no other way to resolve this issue I had been dealing with for monthsThey refused to let my daughter listen to the recording even though I gave my permission and Tammy would not even give my daughter her last name and said it was personal "Tammy H***", if that's even a real namePlease Revdex.com put a stop to this company who is defrauding many people like myself and seniors like myselfAgain I just want to cancel and get my money backAgain I still live at the same address in *** *** ** *** *** ** and never have received anything from Countywide PeriodicalsI have never moved or changed addressesI have never had a problem for paying for a service but this is just a plain robberyThey want to charge me $for months for a magazine I have never receivedThat is $Are you kidding me
By the way I am the customer *** *** and can use any email address I choose too to correspond with the Revdex.comPlease shut this company down Revdex.com!
Sincerely,*** ***

Please see charge from my mother account, her name is *** ***, her address is *** *** ***, which is the same as mine, as she is living with me. I mentioned my mother is years old, and recently lost her husband. Since that time I have taken over her account. All
I am asking is that whatever subscriptions she does have are cancelled. She does not really know how to work the compluter and this is about the 5th scam she has been involved with onlineObviously if you do not have Forbes, she is also involved with another subscription service that is also charging for magazines she does not need or can affordThat is the reason I am involved
Debit Card
Withdrawal: DEBIT-PURCHASE
CNTRY WIDE
PERIODICALS HAMILTON MT Date
03/11/
*** ***
Card ***
-$

RE: *** *** Mr*** placed his order with our company on June 23, Upon signing up for the service, Mr*** agreed to make consecutive monthly payments of $for the magazine serviceMr*** fell behind on his account, and when our
representative spoke with him, we offered to lower his monthly payments for him to make them more affordable at $29.30, also offering to lower the service time to years, instead of the year service Mr*** originally agreed toMr*** made two payments at the lower rate of $before discontinuing monthly paymentsOur company made several attempts to contact Mr*** in regards to his past due bill, but to no availWe then sent the account to a third party agency to collect on the bill. As it is clear Mr*** is not going to pay for the service he ordered, I am opting to remove the account from the collection agency, and consider it closedAn attempt to call Mr*** was made on 2/22/18, to inform him the account is closed and there will be no further contact from our company, or the collection agency. Respectfully, Country Wide Periodicals LLC

From: *** Sent: Thursday, October 06, 2:AMSubject: ResolutionThe company has stated that they are closing the account and no further action will be taken, but they blamed everything on me.Thank you,*** ***-***Sent from my BlackBerry smartphone

I am writing this in response to Complaint ID: *** *** placed her order with our company on January 16th, 2017, during a two-call process; the final call was recorded with her permissionPlease be aware that an order is not processed until the terms of the service are agreed to upon
two scripted phone callsWe use a two-call process to ensure that the customer fully understands the terms of the service. During the recorded conversation the verifier went over the magazines, the consecutive monthly payments of $33.20, total for the full term of service, verified the Visa card ending in with a CVV of *** provided by Ms*** for the monthly paymentsWe do ask the customer for the CVV code for security purposes, since the CVV is only present on the physical card itselfThe verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Ms***, verbally verify her mailing address of *** *** *** Lincoln, NE On January 20th, Ms*** called our customer service department and stated that she told the verifier not to take her payment on January 16thThe customer service representative pulled up the recording and listened to it and at no time did Ms*** or the verifier state that her card would not be chargedMs*** asked for a refund at that time and asked if we could wait until February 4th, to charge her card for her first payment of $The representative told her we would do thatMs***’s payment was refunded on that dayOn February 6, our company charged Ms*** again for $for this is what she agreed toOur company is closed on weekends so that is why Ms***’s card was not charged until that day rather than the 4th. On February 6, Ms*** called customer service again and asked where her refund that was refunded on January 20th, wasThe customer service representative explained to Ms*** that it was processed on January 20th, like requested and it depends on her financial institutions rules and regulation how long it takes to go back into her account and that if she wanted to know how long it takes she would need to call her bankOn February 10th, Ms*** called once again about her refundedThe customer service representative explained to Ms*** again that it was processedMs*** stated that she was charged againThe representative explained that was what she had asked us to doMs*** claimed no I called on February 6th, and cancelled my accountThe supervisor who had spoke with Ms*** on the 6th explained to her that we have notes in our system and that she had only called about her original refund and that she had never asked to cancelMs*** called the supervisor a liar and said some explicit choice words and hung up. On February 13th, Ms*** called with her bank on the phone asking about the charges, refund, and wanting to cancelIt was clearly explained to her and the bank representative all correspondence that we have had Ms***Ms*** claimed that she had cancelledThis again was falseThe customer service supervisor that took the call put the customer and bank representative on hold so it could be passed to a managerWhile on hold Ms*** and the bank representative hung up. We would have no reason to lie or falsify any customer’s accountWe had no problem canceling and refunding the customer and putting her payment out as requestedI believe that Ms*** had a change of mind and when finding out she was past her cancellation period she decided to make accusations with her bank on the phone that was very unprofessionalAfter careful review I have elected to cancel Ms***’s account as we are in the business of providing entertainment to thousands of customers who actually want the service and are willing to pay for what they orderedA 2nd refund of $was processed on February 13, Should you have any further questions, please do not hesitate to contact me.Respectfully, Tammy H***Compliance OfficerCountrywide Periodicals LLC

Re: *** *** I am writing this in response to Complaint ID #***Mr*** *** placed his order with our company on March 1st, 2016, during a two-call process; the final call was recorded with his permissionPlease be aware that an order is not processed until the terms of the
service are agreed to ensure that the customer fully understands the terms of the service. During the recorded conversation the verifier went over the magazines, the consecutive monthly payments of $49.81, total for the full term of service, verified a Visa card ending in *** with a CVV of *** provided by Mr*** for his monthly paymentsWe do ask the customer for the CVV code for security purposes, since the CVV is only present on the physical card itself. The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number and also had Mr*** verbally verify his mailing address of *** * *** *** *** *** *** ** ***Due to being delinquent on his account a billing representative contacted Mr*** on April 19th, At that time Mr*** provided a new Visa card ending in with a CVV of for his remaining monthly paymentsMr*** also changed his address at that time to *** *** *** *** ** ***. Mr*** also asked for a new welcome packet at that timeThe welcome packet was returned to us saying that the new address Mr*** provided was not a good addressA customer service representative called Mr*** daily from May 2nd to May 6th There was never an answer or a returned call made by Mr*** to correct the problem. On September 9th, Mr*** called customer service stating that he could not afford the paymentsAt that time the representative lowered Mr*** monthly payments to the $each month for monthsMr*** changed his address once again to the *** *** *** *** ** ***. Mr*** states that he is not receiving all of his magazinesThe magazines that Mr*** is set to receive for the year service that he signed up for is Men’s Fitness, Travel & Beyond, Bon Appetit, Muscle & Fitness Hers, Esquire, and Dog FancyThese are different magazines than what was originally ordered on the accountEvery time you cancel a magazine and order a new magazine it does take the 8-weeks to start arrivingAll of these magazines have been ordered and are set to arrive at the new address in the next 4-weeksAny of the other magazines that Mr*** is receiving are just bonus magazines from our company and Mr*** is not paying for those magazinesThese magazines can be cancelled at anytime just by calling customer service. To date Mr***’ account is active and will remain as so until all payments have been madeShould you have any further questions, please do not hesitate to contact me. Respectfully,Tammy H***Compliance OfficerCountrywide Periodicals LLC

this is all lies play the tape recording I did not give my card info to anyone and if you want to keep slandering me or my name I will respond legally , you called me I said no you charged me I cant cancel a order I didnt make I willdo a fcc complant and ripoff.com next if I have too, tell the truth you scammer Complaint: ***I am rejecting this response because:Sincerely,*** ***

Again my address is *** *** ** *** *** ** ***I have been living and working in Texas since and have not movedMy daughter lives in Arizona and I used her address in the complaint but I didn't think that would be an issueI can change it if you likeI have a lease and a job in Houston and have no problems receiving my mail or billsThis company refuses to cancel my account or give me back money for a product I never receivedThey have been aware of this problem and acknowledged this issue months agoThey represent themselves under pretenses and should not be allowed to operate under these termsCustomers should have a copy of a contract and have time and proper information in order to cancel according to the lawThey are scam artists.
I hope one you can help me
thanks
*** ***

Complaint: ***I am rejecting this response because:
I would like a writen copy of this contract Sincerely,*** ***

Re: *** *** I am writing this in response to Complaint Id: ***Mr*** states that the facts I stated in my response to his original complaint were not trueThis is not factualFirst of all we only called Mr*** time on August 18th, This was on a TuesdayOur company does not work on Saturday’s ever. We also don’t tell anyone that the proceeds go to a worthy causeThis is also not factualThe money goes for the magazines that were orderedWe have the conversation on recordingYou cannot argue a recording of Mr*** placing his order. Mr*** also wants to insist that he received magazines in a foreign language from our companyThis is also not factualThe only magazines being sent to Mr*** for the order that he placed with our company is ESPN, Esquire, Popular Science, Car & Driver, Field & Stream, and Maxim magazineMy suggestion to Mr*** is that he calls the toll free number inside the magazines that he is not receiving from us and find out where they are coming fromMr*** may have another order with another companyAgain to date, Mr***’s account is active and will remain so until all payments have been madeMr*** has a balance of $left on his accountShould you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H***Compliance OfficerCountrywide Periodicals LLC

Re: *** *** I am writing this in response to Complaint ID: ***Ms*** *** placed her order with our company on April 3, 2012, during a two-call process; the final call was recorded with her permissionPlease be aware that an order is not processed until the terms of the service are
agreed upon two scripted phone callsWe use a two-call process to ensure that the customer fully understands the terms of the serviceDuring the recorded conversation the verifier explained to Ms*** that after her account was paid in full we would automatically renew her magazines at the lowest rate possibleWe also sent Ms*** a letter on August 13, stating that her account was paid in full and that we would automatically extend her service indefinitely for the low, frozen rate of $a monthIt also stated that for her convenience we would handle the account as before, electronically through her credit card with our electronic banking systemIt states that the first payment will be applied to her credit card within the next three weeks, unless you notify us by mail or phone within that time that you do not wish to extend your serviceOnce your extended service begins you may stop the extended service at anytime simply by calling our toll free customer service numberMs*** states in her complaint that she has tried to cancel her account numerous timesThis is simply not factualMs*** has not called one time to cancel her accountIf she had we would have cancelled right away, as this is a cancel at will renewal on the magazinesTo date I have cancelled the accountIf Ms*** no longer wishes to receive the magazines that she has paid for she will need to send us a letter stating she understands that her account is paid in full but she no longer wishes to receive the magazines that she has paid for, as it is our job as a company to provide and fulfill orders for magazines that have been paid forThe address for the letter to be sent is ** *** *** *** ** ***.Respectfully,Tammy H***Compliance OfficerCountrywide Periodicals LLC

Re: *** *** I am writing this in response to complaint Id: *** *** placed an order with our company on March 10th, 2017, during a two-call process; the final call was recorded with her permissionPlease be aware that an order is not processed until the terms of the service
are agreed to upon two scripted phone callsWe use a two-call process to ensure that the customer fully understands the terms of the service. During the recorded conversation the verifier went over the magazines, the consecutive payments of $49.81, total for the full terms of service, and verified the MasterCard provided by Ms***The verifier also went over our three-day cancellation policy, the estimated time of delivery, and also verified Ms***’ address in which is the same address that was provided on this complaint. Ms***’ states that her account was sent to different collections agenciesThis is not correctWe only sent Ms***’ account to Interstate Recovery Service due to non-payment on the account. Ms*** also states that we call her 7-times a dayThis is also falseWe have called Ms*** a total of times regarding her delinquent accountOnce each day on April 25th, May 9th, May 12th, June 6th, July 11th, August 2nd, and August 9thMs***’s account was than sent out on August 14th and has not been called by our company since. We only received payment of $on the accountMs*** is receiving magazines for that paymentWe will not be refunding the moneyTo date I have elected to cancel the account as it is apparent that Ms*** is not going to pay for what she has ordered.Respectfully,Countrywide Periodicals LLC

The information requested was provided with the original filingIt seems counter productive to keep submitting the same information to you.Suzanne. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason
is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Suzanne Baker

I have asked them numorious of times to cancel the order I was not interested in Magazines and they told me good luck I have it on recording via conversation over phone I asked them to stop calling me and they wont stop they have been calling me on several different phone numbers with different state locations they have been blowing up my phone repeatedly daily they told me they would not remove me from their call list first they told my partner I owe $and then one of them unaware of the name of the person as they called him and spoke with him over phone and they told him that there was a misunderstanding that I do not owe them anything to disregard the messageAnd they still wont stop calling me even after I have requested them to remove me from their call list to cancel such order I never recieved any so called magazines I dont even read magazines and im not a homemaker I am a housekeeper working fulltime in Chandler az.what are the next steps to solve these problems immediately?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***