Countrywide Periodicals

Re: *** *** (***) I am writing this in response to a second Complaint filed by Ms***The complaint ID# is ***Again, *** placed her order with our company on April 6th, during a recorded conversation. Ms*** states in her complaint that she was never told that she had three-business days to cancelI have listened to the recorded conversation myself and specifically at minutes seconds the verifier states, “We ask that you take the order with the understanding that after three-business days you may no cancel.” Ms*** also states that she was not aware that she would have to make payments on the accountThis is also not factualDuring the recorded conversation at seconds the verifier states, “making your billing amount just the $once each month for the first months of the service than nothing at all for the last month okay?” At seconds Ms*** replies, “Okay.” Again this order is not subject for cancellation and will remain as an open unpaid account until paid in fullShould you have any further questions, please do not hesitate to contact me.Respectfully,Countrywide Periodicals LLC

I am writing this in response to Complaint Id: *** filed by Ms*** ***Ms*** placed an order with our company on March 1, 2016, during a two-call process; the final call was recorded with her permissionPlease be aware that an order is not processed until the customer agrees
to our terms of service during a two-call processWe use a two-call process to ensure that the customer fully understands the terms of service.During the recorded conversation the verifier went over the magazines, the consecutive monthly payments of $33.20, total for the full term of service, and verified the Visa card provided by Ms*** for her monthly payments.The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Ms*** verbally verify her mailing address of *** *** ** *** *** ***, Ca 92708.Everything was done with Ms***’s permissionMs*** agreed to our terms of service and provided her Visa card to be chargedMs*** is also receiving product that she ordered and is not paying for.To date Ms***’s account is active and will remain as so until all payments have been madeIf Ms*** would like to call me I would be more than happy to help her get back on her track with her payments and work out a payment plan that will work for youShould you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H***Compliance OfficerCountrywide Periodicals LLC1-888-300-

Re: [redacted] I am writing this in response to Complaint ID: [redacted]. [redacted] signed up for our Online Service Periodical Savings Club Membership on June 3, 2017. Upon signing up for the service the member receives an email with her log in information so they can access the website and use...

the service. It does say that it can take 24 to 48 hours to receive the email.   On July 13, 2017 Ms. [redacted] called customer service and wanted to cancel and wanted a refund. Ms. [redacted] stated that she never received her email to log in and use the service. Ms. [redacted] signed up for this on June 3rd and never called about her log in information until after she was charged a second time. I have included a copy of the email that was sent to Ms. [redacted] and it also has the date it was sent and an explanation to as why Ms. [redacted] might have not seen the email.  I have also included a copy of our terms of service from the sign up that clearly states that there is no refund. A customer does have to agree to those terms of service before being able to proceed with sign up.  Ms. [redacted] states in her complaint, “A business cannot expect to charge people without sending the standard confirmation email.” Again this email was sent. It is not at fault of our company if Ms. [redacted] did not see the email. Respectfully,Tammy H[redacted]Compliance OfficerPeriodicals Savings

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The person writing this letter as the compliance officer, Tammy H[redacted], also goes by Tammy F**, and other names. Since I am not communicating with a real person, I will not supply private medical records. In addition, after forwarding the FTC Case 9:14-mc-00002-JCL to Meredith Publishing, Conde Nast Publishing and Hearst Publishing, I was told by each that Countrywide is not authorized by them to sell subscriptions. After gathering other scammed people from the internet and forwarding their info to the publishers, they have launched their own investigation into terminating this practice. 
Because of this horribly written response, and at the publishers request to gather more names, I will be launching a website to gather more information from people who unwittingly were taken advantage by this scam.  I will also be in touch with Michael B[redacted] of the FTC who handled the most recent FTC case against Countrywide. I received his direct number via email from the FTC today after writing to the commissioners (Edith R[redacted], Chairwoman Julie B[redacted] Maureen ** O[redacted] Joshua ** W[redacted]) who appeared on the FTC complaint filed against Countrywide and was encouraged to contact him immediately.
Cancellation is no longer a possibility. We now want restitution. 
Regards,[redacted]  (a real person)

September 26, 2016Re: [redacted]I am writing this in response to complaint Id: [redacted]. Our company contacted Ms. [redacted] on September 16, 2016 to offer her a magazine promotion. Ms. [redacted] states in her complaint that we “called saying they were publisher clearing house.” This is false as we...

told her we were calling about her preferred customer status with the publishers. At no time was Ms. [redacted] told we were from publishers clearing house. Ms. [redacted] also states in her complaint, “somehow they got my credit card info that they read back to me.” This is also false. We have no credit cards on file before someone becomes a customer. Ms. [redacted] provided her credit card to be charged and than during that same phone call decided that she did not want the service. Ms. [redacted]’s order was cancelled immediately. Another false accusation was made that Ms. [redacted] was charged $50. Ms. [redacted]’s card was authorized for only $49.81 and it is just an authorization. Because Ms. [redacted] cancelled the order the funds were not settled on and the $49.81 will go back into Ms. [redacted]’s account as soon as her bank lifts the hold on the pending charge. Ms. [redacted] also states, “I tried to get a hold of them to settle this.” Ms. [redacted] placed and cancelled the order on a Friday and called over the weekend. Our voice mail states specifically that we are open Monday – Friday 9:00am to 5:00pm Mountain Standard time.To date as Ms. [redacted] was informed in the original conversation her order was cancelled. It would be my suggestion that before Ms. [redacted] makes false and incorrect statements on a company that she tell the truth and also get her facts straight. Should you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H[redacted]Compliance OfficerCountrywide Periodicals LLC

Re: [redacted] I am writing this in response to Complaint ID: [redacted] filed by Mr. [redacted]. Mr. [redacted] placed his order with our company on December 14, 2016, during a two-call process; the final call was recorded with his permission. Please be aware that an order is not processed...

until the terms of the service are agreed to upon two scripted phone calls. We use a two-call process to ensure that customer fully understands the terms of the service.  During the recorded conversation the verifier went over the magazines, the 20 consecutive monthly payments of the $49.81, total price for the full term of service, and verified the Visa card provided by Mr. [redacted] to process the monthly payments to the account each month. The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Mr. [redacted] verbally verify him mailing address. At the time of sale Mr. [redacted] stated that his address was [redacted]. Mr. [redacted] stated in his complaint, “After being called last December by someone offering a “free tablet” that I never received.” This is correct it was stated in the recorded conversation at 1 minute 45 seconds by the verifier, “Were going to get that out to you as soon as you make your 5th payment. You will receive a release form in the mail, make sure to sign it and send it back to us so you can receive your tablet Okay?” At 1 minute 55 seconds Mr. [redacted] answers, “Okay.” We never received Mr. [redacted]’s signed release form back and Mr. [redacted] has only made 2 payments on his account. Also in the complaint Mr. [redacted] also states, “Who is trying to collect the cost of five years of delivery of 7 Periodicals, none of which I would ever have agreed to receive.” Mr. [redacted] was set up with a basic men’s package of magazines and was told he could change any or all of the magazines at any time throughout his service as many times as he wanted at no additional cost.  Mr. [redacted] as states in his complaint “When I was talking to these folks last December, they were all about the no risk, cancel anytime you want.” This is also not factual. Mr. [redacted] was specifically told by the verifier at 3 minutes 3 seconds, “We ask the you take the order with the understanding that after 3 business days you may not cancel, however you can change your magazines at no additional cost.” Mr. [redacted] made 2 payments on his account and than just quit paying for what he ordered. Our billing department called Mr. [redacted] regarding his delinquent account, many times starting in February of 2017 until July 2017. Mr. [redacted] ignored these calls until his account was sent to a 3rd party agency. Bottom line is Mr. [redacted] admits to placing the order and than just quit paying for what he owes. To date the account is still open and will remain as so until all payments have been made. Should you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H[redacted]Compliance OfficerCountrywide Periodicals LLC

I am writing this in response to Complaint ID: [redacted] placed his order with our company on May 22nd, 2017, during a two-call process; the final call was recorded with his permission. Please be aware that an order is not processed until the terms of service are agreed to upon two...

scripted phone calls. We use a two-call process to ensure the customer fully understands the terms of the service. In Mr. [redacted]’s’ complaint he states that he changed his mind before the first magazine was received. This is correct it does take 8-12 weeks for the magazines to start arriving, as this is standard industry time on any magazine. This was explained to Mr. [redacted] during the recorded conversation, as was our cancellation policy. Mr. [redacted] was told that he had three business days to cancel. Mr. [redacted] called on May 30th, 2017 to cancel. This is also the date he filed this complaint. On May 31st Mr. [redacted] called once again to cancel and the customer service representative that Mr. [redacted] spoke with offered Mr. [redacted] a lower service and lower payments and Mr. [redacted] agreed that would work better for him.  As per the conversation after this complaint was filed I am under the assumption that Mr. [redacted] is now satisfied. Should there be any other concerns or questions please do not hesitate to contact me.Respectfully,Tammy H[redacted]Compliance OfficerCountrywide Periodicals LLC

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Re: [redacted] I am writing this in response to Complaint ID: [redacted] placed her order with our company on April 6th, 2016, during a two-call process; the final call was recorded with her permission. Please be aware that an order is not processed until the terms of the...

service are agreed to upon two scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service.  During the recorded conversation the verifier went over the magazines, the 20 consecutive payments of $49.81, total for the full term of service, and verified the Visa card ending in [redacted] provided by Ms. [redacted]. The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Ms. [redacted] verbally verify her mailing address in which is the same address that Ms. [redacted] provided on her complaint.  Due to Ms. [redacted]’s account being delinquent our billing department called Ms. [redacted] on August 1st, 2017. Ms. [redacted] provided a new Visa card ending in [redacted] to be charged for her monthly payments.  Ms. [redacted] is more than aware that she placed an order with our company and that she owes are company money for the order that she placed. Ms. [redacted] is also receiving magazines for what she ordered and paid for as per her words in her complaint.  To date Ms. [redacted]’s account is active and will remain as so until all payments have been made. Should you have any further questions please do not hesitate to contact me. Respectfully,Countrywide Periodicals LLC

Re: [redacted] I am writing this in response to Complaint ID# [redacted]. [redacted] placed his order with our company on August 8, 2015, during a two-call process; the final call was recorded with his permission. Please be aware that an order is not processed until the terms of the service...

are agreed to upon two-scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service.  During the recorded conversation the verifier went over the 20 consecutive monthly payments of $49.81, total for the full term of service, verified the Visa card ending in [redacted] with a CVV of [redacted], provided by Mr. [redacted] for his monthly payments. We do ask the customer for the CVV code for security purposes, since the CVV is only present on the physical card itself.  The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Mr. [redacted], verbally verify his mailing address of [redacted], Westfield, MA [redacted]. Mr. [redacted] is well aware of this order, as he has called our company a few times regarding his magazines. We also lowered Mr. [redacted]’s payments to 30 payments of $33.20. Mr. [redacted] only has a balance left on his account of $165.90 that will need to be paid in full. Mr. [redacted] states in his complaint that he received a Spanish magazine. This magazine did not come from our company. At the time of sale Mr. [redacted] was offered a basic men’s package of magazines and was told that he could switch and change his magazines at anytime by calling our customer service department.  To date this account is active and will remain as so until all payments have been made. Should you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H[redacted]Countrywide Periodicals LLC

Complaint: [redacted]I am rejecting this response because: I have been living at the address [redacted] for a whole year, plus I am currently to this day recieving mail at that address. I have never received any magazines at that address and I was not provided with a customer service number...

before moving.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Miss H[redacted] responded with facts that are not the true story,I was called lare in the day on a Saturday afternoon with a male person from this company telling me of great deal on perchasing magazine deliveries, at the first call I rejected the offer, some time later that afternoon I received another call from the same pushy person told me he was going to call me every 30 minutes that afternoon until I accepted his offer, he did tell me that the proceeds from the purchases was going too worthy cause, yes after his persistence I did give him my credit card number, never was I told of contact for any length of time,or asked what magazines I would like to choose, that a list of magazines that I could pick from would be mailed to me,that never happened and I began receiving magazines that I would never read, especially magazines of a foreign language, which I have received a number of times contrary to Miss Hubble's response,dealing with this company and people like the initial caller and people from this company that I have talked to resolve this issue is a good example of being careful with believing what these people tell you.
Sincerely,
[redacted]

November 14, 2016Re: [redacted]I am writing this in response to complaint Id: [redacted]. Ms. [redacted] placed her order with our company on March 16, 2016, during a two-call process; the final call was recorded with her permission. Please be aware that an order is not processed until the terms...

of the service are agreed to upon two-scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service.During the recorded conversation the verifier went over the magazines, the 30 consecutive monthly payments of $33.20, total for the full term of service, and verified the Visa card provided Ms. [redacted] to process the monthly payments to the account each month. The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Ms. [redacted] verbally verify her mailing address of [redacted] During the recorded conversation Ms. [redacted] specifically asked for her first payment not to come out until March 22, 2016. Also on March 29th, 2016 we received a change of address from the United States Postal Service. The new address is [redacted]. We also contacted Ms. [redacted] at that time on the phone number of [redacted]. Ms. [redacted] also had an email at that time of [redacted]
If Ms. [redacted] is claiming she never did this and none of this information is or was hers at that time then she is more than welcome to call us at customer service 1-888-300-9415 we will go over the order with her so we can get this taken care of. Until than Ms. [redacted]’s account is active and will remain as so until the debt is paid. Should you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H[redacted]Compliance OfficerCountrywide Periodicals LLC

January 6, 2017Re: [redacted]I am writing this in response to Complaint Id # [redacted]. I believe Mr. [redacted]’s daughter [redacted] filed this complaint not the customer himself as evidenced by the email address. Mr. [redacted] placed his order with our company on June 23, 2016, during a...

two-call process; the final call was recorded with his permission. Please be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service. During the recorded conversation the verifier went over the magazines, the 20 consecutive monthly payments of $49.81, total for the full term of service, verified the Visa card provided by Mr. [redacted] to process the monthly payments. The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Mr. [redacted] verbally verify his mailing address of [redacted], Houston, TX 77089. This is not the address that was provided on the complaint. I have not changed the address, as I am not sure if this is Mr. [redacted]’s address or if it is his daughter [redacted]’s address. A billing representative contacted Mr. [redacted] on December 30, 2016 regarding his account being delinquent. Mr. [redacted] authorized his daughter [redacted] to speak on his behalf. [redacted] stated to the billing representative that Mr. [redacted] was not receiving his magazines. She also stated that Mr. [redacted] moves around a lot. At that time the billing representative stated to [redacted] to call customer service regarding Mr. [redacted] not receiving his magazines. Mr. [redacted]’s daughter called customer service stating that he wasn’t receiving his magazines. [redacted] also asked to listen to the recording of Mr. [redacted] placing his order. She stated at that time that she was going to record the recording. The call was than turned over to the customer service manager who stated to [redacted] that she could not record our recording, as there is credit card information on the recording. [redacted] also stated to the customer service manager at that time that Mr. [redacted] was not receiving his magazines. The customer service manager stated that we would have to do a service inquiry on the magazines but if Mr. [redacted] moves around a lot than that would be why he might not be receiving the magazines. [redacted] stated that she never said that. The customer service manager than stated that is what she told the billing representative. [redacted] asked if we recorded that conversation and the manager answered no. [redacted] said than that is just hearsay. At this time is was apparent that the call was going no where so the customer service manager explained to [redacted] that we would no longer speak with her and to have the customer call us. [redacted] then said she was going to make a complaint to the Revdex.com. After getting off the phone the customer service manager did a service inquiry to check on the delivery of the magazines. Again all magazines are going to the address we have on file in Houston, TX. There have not been any returns on any of the magazines and we also received dates when the next issues would be delivered. If Mr. [redacted] has moved he needs to call and update his address with our company.To date Mr. [redacted]’s account is active and will remain as so until all payments have been made. Should you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H[redacted]Compliance OfficerCountrywide Periodicals LLC

July 18, 2016
 
Re: [redacted]
 
I am writing this in response to a 2nd complaint Id # [redacted] filed by Ms. [redacted]. Ms. [redacted] states in her complaint, “I did not agree to this subscription.” This is not correct I have reviewed the recording myself, Ms. [redacted] agreed to all of our terms and conditions.
 
Ms. [redacted] also states that when she was charged twice she called our company she was met with threats and hostility. This is not factual. Ms. [redacted] called our company on April 15th and wanted to cancel her order. It was explained to her that she was past her cancellation period. The representative explained to her because of the billing error at our fault she would delay her next payment that way she would not have another payment due until June 1st. Ms. [redacted] called customer service and that is what we provide. We do not threaten our customers’ as we are here to provide customer service not hostility.
 
Ms. [redacted] also states that we told her that we would not play the recording for her. A billing representative told Ms. [redacted] that she could not play the recording, as they do not have access to them. Ms. [redacted] would need to contact customer service to hear the recording and we would be more than happy to play the recording for her.
 
Also in the complaint Ms. [redacted] claims that she has not received anything. This is also incorrect and false as Ms. [redacted] called our processing center herself and cancelled bonus magazines that were being sent to her. Ms. [redacted] wanted to cancel all of the magazines but was told she would need to contact us to cancel the magazines that she is paying for. The bonus magazines were gifts being sent to her and were at no cost. So Ms. [redacted] is and has received product at the address provided at the time of sale and in which is the same address that was on her complaint.
 
Again to date Ms. [redacted]’s account is active and will remain as so until all payments have been made. Should you have any further questions, please do not hesitate to contact me.
 
Respectfully,
 
Tammy H[redacted]
Compliance Officer
Countrywide Periodicals LLC

Re: [redacted]             I am writing this in response to Revdex.com complaint received referencing Billing/Collection issues. [redacted] placed a magazine order with our company on October 24th, 2016; the final call was recorded with her...

permission, where Miss [redacted] agreed to the terms and conditions of the order, along with giving us permission to charge her credit card for her monthly payments.             Once Miss [redacted] fell behind on her monthly payments and we were unable to obtain payment, her account was turned over to a third party for collection action. After receiving this complaint we made contact with Miss [redacted] today on 02/08/2018 in an effort to resolve the matter and come up with a resolution that would work for both parties. We are pleased to inform you that we have resolved this matter directly with the customer. Miss [redacted] has agreed to forego a refund as part of her desired resolution and we agreed to cancel her account and cease any further collection efforts though we are under no obligation to do so, as she is past her cancellation period. To date our company has lost money on her account, but we are willing to take the loss in an effort to maintain a good relationship with Miss [redacted], and we hope that she keeps us in mind in the future for any of her subscription needs. Thank you, Countrywide Periodicals

RE: [redacted] Mr. [redacted] placed his order with our company on August 14th, 2017 during a two call process; the final call was recorded with his permission. At the time of the sale Mr. [redacted] provided a Visa card ending in 8619 to make the monthly payments for the magazine service, as well as...

told the representative he was 18 years of age, and worked in a factory. After making one payment, we were unable to collect any further payments on the account that Mr. [redacted] had agreed to pay, and sent it to a third party agency to collect on the account. Our company understands that Mr. [redacted] is not going to pay for the order he placed, therefore we are closing the account with Interstate Recovery Service, and there will be no further contact from our company, or theirs regarding this account. An attempt to contact Mr. [redacted] directly was made on 2/22/18, to inform him the account is in fact closed.  Respectfully,Country Wide Periodicals LLC

RE: [redacted] Mr. [redacted] signed up for our company's online coupon savings program on October 19th, 2017. In order to sign up for the Online Savings program, the customer must enter their card information, email, address, name and agree to the terms of the service on the initial website. In...

order to receive the first 30 days of use of the service for only $1.00, the customer must also enter the coupon code at the time of sign up. Mr. [redacted] contacted our customer service department on February 5th, 2018, and at that time he stated his credit card information had been fraudulently used by an old employee. The customer service representative then explained the person who signed up would have to have all of Mr. [redacted]' personal information in order for that to be possible, along with access to his email to be able to access the site. None the less, that we would cancel the service, no problem. In the terms and conditions (attached) agreed to at the time of sign up, the site does state that this is a non-refundable service, as the customer has full access to the site for the full 30 days they paid for. The representative also explained that in order to issue a refund for the payments received, we would need a copy of a police report filed claiming the fraudulent use of Mr. [redacted]' card. This complaint is the only further correspondence we have received from Mr. [redacted] since that conversation. To date, the savings club account is cancelled and there will be no further charges posted to Mr. [redacted]' account. Upon receiving a police report, we will have no problem refunding the charges. Respectfully,Country Wide Periodicals, LLC

June 2, 2016 Re: [redacted] I am writing this in response to Complaint Id # [redacted] filed by Ms. [redacted] [redacted]. Ms. [redacted] placed her order with our company on April 28th 2012, during a three-call process; the final call was recorded with her permission. Please be aware that...

an order is not processed until the terms of the service are agreed to upon three scripted phone calls. We use a three-call process to ensure that the customer fully understands the terms of the service. During the recorded conversation the verifier went over the magazines, the 24 consecutive monthly payments of $33.20, total for the full term of service, verified the Visa card provided by Ms. [redacted] to be charged monthly, and also asked Ms. [redacted]’s permission to process the monthly payments to the Visa account each month. Ms. [redacted] replied yes. The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free customer service number, and also had Ms. [redacted] verbally verify her mailing address. At the time of sale Ms. [redacted]’s verified her address of [redacted] Also in 2012 during the recorded conversation Ms. [redacted] stated that she was 24 years of age and was a teacher. We attempted many times to get Ms. [redacted] to pay on her account as well as sending her 3 notices in the mail about her account being past due before sending her account to collections. To date have elected to cancel Ms. [redacted]’s account as it is apparent that Ms. [redacted] is not going to pay for what she has ordered. There will be no more phone calls. Should you have any further questions, please do not hesitate to contact me. Respectfully, [redacted] Compliance Officer Countrywide Periodicals LLC

I am writing this in response to Complaint Id: [redacted]. As witnessed by the email on this complaint it was not written by the customer, but by her daughter [redacted] as well as complaint Id: [redacted]. Ms. [redacted]’s email address is [redacted]@yahoo.com. As Ms. [redacted] states that...

her mom does not really know how to work the computer, I will answer this complaint for Ms. [redacted].Ms. [redacted] placed her order with our company on March 10th, 2016, during a two-call process; the final call was recorded with her permission. Please be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service.During the recorded conversation the verifier went over the magazines, the total for the full term of service, the 20 consecutive payments of $49.81, and also verified the Visa card ending in [redacted] provided by Ms. [redacted].The verifier also went over our three-day cancellation, our toll free customer service number, and also had Ms. [redacted] verbally verify her mailing address in which is the same address that was provided on the complaint filed by Ms. [redacted]’s daughter.In April Ms. [redacted]’s account became delinquent. On May 24th 2016 a billing representative contacted Ms. [redacted] regarding her delinquent account and Ms. [redacted] provided a new Visa card ending in 1269 to be charged monthly for her payments. Ms. [redacted] also asked for the monthly payments to be lowered in which we did.Ms. [redacted]’s daughter states in her complaint that this is the 5th scam she has been involved in online. This is not something that was done on line. We do all of our business over the telephone and through the mail.To date Ms. [redacted]’s account is active and will remain as so until the payments have been made. I am more than willing to work with Ms. [redacted] to ensure that the service that she agreed to is affordable for her and that she will receive magazines she will read and enjoy. Ms. [redacted] can contact me personally at 1-888-300-9415. Should you have any further questions, please do not hesitate to contact me.Respectfully,Tammy H[redacted]Compliance OfficerCountrywide Periodicals LLC