Crave Tickets

We do not have a customer by this name as a customer of record but I will respond to her claim based on the order number provided Customer statement on the benefits she was suppose to receive are not correctThe ticket purchased under this order number was "Seated VIP" which is an upgrade from the benefits of a General Admission ticket with simply a reserved seatThe benefits the customer is claiming to not have received are that of and Ultra or Platinum VIP ticketholderSeated VIP guests do not receive bottle service with their ticket levelCustomer has confirmed based on her comments of participating in the event, receiving the open bar and other benefits outside of the reserved seat, which all guests that checked in correctly, received their seating We will not be able to provide a 100% refundCustomers claims on the non-receipt of services is not in line with her ticketWe can refund her $total which is the difference between the Seated VIP ticket price and that of General Admission - which the customer has confirmed receivingThank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [It is inconceivable that there is no way to remedy the situation, and absurd that Crave tickets does not care enough about their customersto attempt any form of reconciliation, especially since you can see that my tickets were never used. To insinuate that I would have traveled to New Yorkwithout attending the event that I paid for, and gone through the trouble of filing this many complaints just for the fun of it is ludicrous. You cancontact [redacted] to confirm fact that the package was never delivered, they were not simply misplaced. ] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not agree with the reimbursement of $I have review the Seated VIP disclaimer and I did see that table/bottle service is not included but to stand in line for over two hours, not get seated and for two cheap drinks each for the entire evening because the venue was over crowded does not justify $refund! There were only two maybe three bartenders for over ppl trying to get a drink before midnightCrave did not make my New Year's Eve in New York memorableMy friend and I flew all the way from CaliforniaHad a great time in NYC prior to NYE Party and hoping to end our trip with at a fun NYE partyI want Crave to refund $from our total $I will not request for full amount because we did get some drinks but it was a struggle! Totally not what we expected and it was a to our very disappointment it was the worst NYE party ever.I have attached three documents that will show that two tickets does not even have seats assignedI assumed they would tell us when we check in only to find out the venue had no system in place and eventually at 11:30p just rushed all of us in to the barThen to get to the crowded VIP section, all the security employees had no clue and helped me track down the ONLY server for the VIP tables who refused to help us in any wayI really felt bad for the bartenders and server(s) working that eveningThey were met with many angry customersIt really was the workers fault but I blame the promoters, none were to be found that evening and I felt the entire event was a scam In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Be aware of potential fraudulent activity when attempting to purchase any event tickets The price changed three times while trying to process an order After countless hours of trying to resolve the issue with customer service the price ended up being three times what it initially was! Customer service representative and supervisor gave assurance and only raised the event price Don't waste your time or effort in trying to resolve any similar issue with this business

** *** contacted us on Christmas Day in regards to the packageWe instructed her to contact *** to speak to the courier to shed some light on the exact delivery spot of the packageThat was the last communication I had with ** ***The tickets are a non-refundable ticket purchase and *** who we deem as a reliable confirms that the package was deliveredAs stated in the terms and conditions which customer accepted prior to submitting the purchase, we are not responsible for lost or stolen ticketsIt is unreasonable for the customer to expect or demand a full refund after:We shipped the tickets as promisedReceived confirmation from *** that they were deliveredReissuing of tickets to Times Square events with strict entry points and capacity was not an option.If someone within her household lost or misplaced the envelope, we cannot be held accountable.Thank you

This customer's complaint is not the best use of the Revdex.com's time as our company stands firmly behind the fact that the customer was advised of the protocol to receive her refund which relied on her returning the ticketThe ticket was returned a few hours after she filed this claim giving our company
essentially zero time to respond as we are working with independent merchant systems (and her bank) to post the debit/creditWe treat all orders as valid until such time we receive the ticket return so the funds were debitedBelow is the time frame:11/* - Customer was advised of the procedure to return the ticket for the refundHer response was as follows: "***, Thank you for your timely responseI will send the tickets out to the address you provided in your email. ***"11/* - Our office received the package and the refund process was initiated.11/* - Customer emails and files a Revdex.com complaint the same date. We have unequivocally worked in good faith to get this matter resolved with an open line of communication with this customer all weekBelow is her refund confirmation - if she has any issues with the credit posting back at this point, she will need to address it with her bank as the refund is settling out of our account today:Transaction Confirmation Transaction *** has been successfully ACCEPTED by the system. Below is a summary:Transaction ID: ***Payment Method: ***Amount: USD (330.95)Customer Name: *** GrantThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received an email confirmation that they refunded the requested duplicate charge in fullHowever this business is being very dishonest and I don't believe my claim should be altered to remove any of my original claims because they have not adequately provided contact information on their website nor in the email confirmations for ticket purchasesThe email confirmation I received says "Call Us" but no phone number is listedThe customer service page on their website also says "Call Us" but lists no phone numberThe email submission form over their website has errors and does not work correctlyIt's as if they are making it more difficult for customers to contact them deliberately and don't response until the Revdex.com has gotten involvedThe business is repeatedly accusing people of clicking a Submit button more than once which is not trueUsers are clicking the button once and being told their payment method has been declinedAs they receive no email confirmation notice indicating it actually has gone through, users are attempting the purchase againI believe this business may be well aware of these processing issues and are taking advantage of users who do not notice they've been charged multiple timesThey issue refunds only when a user has noticed and complainedI truly believe this business would not have received as many Revdex.com complaints and claims as they have if they were being as completely honest as they claim they are
Sincerely,
*** ***

Customer submitted two orders:*** which was voided:Void confirmation below:***
***
***
*** ***
*** ***
***
*** ***The other submission was a valid order with the order number: ***An email confirmation along with the eticket link
was sent as follows:from:*** *** ***to***date:Mon, Aug **, at 1:PMsubject:Order Confirmation ***mailed-by*** ***

We do not have a customer by this name as a customer of record but I will respond to her claim based on the order number providedCustomer statement on the benefits she was suppose to receive are not correctThe ticket purchased under this order number was "Seated VIP" which is an upgrade from the
benefits of a General Admission ticket with simply a reserved seatThe benefits the customer is claiming to not have received are that of and Ultra or Platinum VIP ticketholderSeated VIP guests do not receive bottle service with their ticket level.Customer has confirmed based on her comments of participating in the event, receiving the open bar and other benefits outside of the reserved seat, which all guests that checked in correctly, received their seating. We will not be able to provide a 100% refundCustomers claims on the non-receipt of services is not in line with her ticketWe can refund her $total which is the difference between the Seated VIP ticket price and that of General Admission - which the customer has confirmed receiving.Thank you

We are an online merchant with an address in Florida. The duplicate order was already voided prior to claimant filing this complaint. Thank you

The duplicate order was voided a few minutes after the order was processedA refund has been issued for the 2nd purchaseThank you

Revdex.com: Has been resolved but only after contacting them several times again, and stating, 'this is our final communication, if we do not hear from you or receive our refund we will be filing with the Small Claims Court, NY.' After this we finally received a response and a
refund check in the mailSo whilst yes, this is finalised, we still had to chase them and attempt to take it further.At this time, my complaint, ID *** regarding Crave Tickets has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Regarding the delay in opening doors/wait in line, my party arrived very shortly after the 8pm so much so that we were the very first group in line at the Hurricane Club (have multiple witnesses of this)The security/bouncers were being extremely rude and not letting us inIt was a freezing cold night which is why we arrived early and since it was advertised that doors would open at 8pm, we figured it would be best to get there early to get insideWhy my party and everyone else (including VIP ticket holders) were not let in until 9pm is beyond explanation and really put a damper on the nightThis cannot be attributed to "those who show up later (which most do), a line will form just as it does on a Friday or Saturday night at any nightclub" since we were early and first in the entry line
Secondly, when my girlfriend went to ask for drinks, she came back and said the bartender said the open bar was overI then checked my phone and it was about 1:30am, so I went over myself to ask drinks and was given the same explanation that the open bar was closed and I needed to payI mentioned that it was supposed to last until 2am, but they then took another patron's order who paid in cashAt that point I just wanted to get drinks so I went ahead and paidThis was only due to being inebriated and not wanting to get into an argument with the bartenders over policyA verbal confirmation after the fact does not erase the fact that my party was denied open bar access.
Lastly, I tried to find a cached version of the website showing what was advertised, but unfortunately wasn't able toI distinctly recalled the ticket listing advertising a ball drop/stream and countdownAdditionally, when we arrived at the venue, we were wondering how there was going to be a stream of the ball drop when there were not TV's set upAlso, the live DJ countdown did not occur, or at least was not audibleAs I mentioned in my Revdex.com complaint, the only way that my party and I knew it was midnight was by looking at our phonesThere are multiple witnesses of this
If my party would have known that the above issues were going to occur, we would have not made the purchase of the ticketsWe were not provided with services as advertised and the aggregate of the issues caused our New Year's Eve celebration to be less than desirable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive any communication from the company last week I received a receipt via email yesterday stating that my money was refunded for one of the three tickets that were unauthorized However, the refund has not been received according to my bank as of today, 01/**/
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

These are confirmations that the refunds were successfully processed.***

Below are the benefits listed for the General Admission ticket holder for Hurricane ClubI have confirmed with The Hurricane Club that their bartenders did not switch the open bar to a cash bar until 2am so the open bar ran as advertisedAs disclosed in the advertising, there was a potential of a
wait timeAs per the terms of sale that the customer accepted at the time of purchase, we will not honor a refund for wait timesThere was going to be a Live DJ countdown which took place - no mention of a streaming video, etc as customer stated was ever advertisedI have confirmed that the DJ did a live countdown which guest all participated in to the point you could not hear the DJServices were rendered as described therefore we cannot honor his request for a 50% refundCustomer has confirmed admission prior to the open bar start time and the countdown he described was never advertisedThank you
*** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
General Admission
Premium Open Bar 9pm-2am
Live DJ performance
Champagne toast at Midnight
Live DJ NYE countdown
Festive NYE party favors
Coat Check (provided by and responsibility of venue - additional charge not included with ticket)
Arrive early to help reduce wait time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have received the refund, however, the business' claims of their communication efforts are completely and demonstrate the disrespectful customer service they practiceI outreached to the company three times prior to emailing *** and received conflicting answers each attemptI documented the misinformation I received and these attempts in the email I sent to ***, so she is well awareThe original email message is belowPlease close this case, thank you
Sincerely,
*** ***
*** Grant
Nov (days ago)
to service
Hello,
This is now the fourth time I am attempting to get a hold of someone who can give me the proper information regarding tickets I left at home prior to traveling to NYC for the Capitale event on Friday, October I originally bought a ticket for $on October *** and was emailed the order confirmation #141-017-at***[email protected]; the group code was GRANT5394.
The ticket and VIP wrist band was FedExed to me in Washington DC with the tracking #I received the tickets and I then traveled to NYC from Washington DCHowever, I forgot my tickets at home.
Once I arrived in NYC, I called your office and was instructed by someone named Martin to purchase new tickets and then send in the old tickets for a refund, once I return homeThe face value of the new tickets was $I purchased the tickets Thursday, October 30th, and the order number was 141-030-2129, the group code wasagain GRANTand the email was sent to [email protected] (my other email).
On Friday, I went to the Pennsylvania Hotel to retrieve the tickets and was told by a manager named Mykaella that I should not have had to buy the second set of tickets, and that she would refund me the money that dayShe informed me that the refunds would be administered at midnight on Friday, the 31stShe was able to pull up both of my orders and saw that the original ticket purchased for $was under the same group code and the same credit card as the second ticket for $At this point, I have not received any refund, nor a confirmation that I would receive one once my bank finishes processing. I am looking for someone to please tell me the status of this transaction and how I can complete the refundI have spent almost $on tickets and received no help, despite numerous attempts at reaching out to your company.
If you need more information from me, please call me at 310-963-5394.
Thank you,
*** Grant
*** Grant
Nov (days ago)
to service
Hello,
This is now the fourth time I am attempting to get a hold of someone who can give me the proper information regarding tickets I left at home prior to traveling to NYC for the Capitale event on Friday, October I originally bought a ticket for $on October *** and was emailed the order confirmation #141-017-at***[email protected]; the group code was GRANT5394.
The ticket and VIP wrist band was FedExed to me in Washington DC with the tracking #I received the tickets and I then traveled to NYC from Washington DCHowever, I forgot my tickets at home.
Once I arrived in NYC, I called your office and was instructed by someone named Martin to purchase new tickets and then send in the old tickets for a refund, once I return homeThe face value of the new tickets was $I purchased the tickets Thursday, October 30th, and the order number was 141-030-2129, the group code wasagain GRANTand the email was sent to [email protected] (my other email).
On Friday, I went to the Pennsylvania Hotel to retrieve the tickets and was told by a manager named Mykaella that I should not have had to buy the second set of tickets, and that she would refund me the money that dayShe informed me that the refunds would be administered at midnight on Friday, the 31stShe was able to pull up both of my orders and saw that the original ticket purchased for $was under the same group code and the same credit card as the second ticket for $At this point, I have not received any refund, nor a confirmation that I would receive one once my bank finishes processing. I am looking for someone to please tell me the status of this transaction and how I can complete the refundI have spent almost $on tickets and received no help, despite numerous attempts at reaching out to your company.
If you need more information from me, please call me at 310-963-5394.
Thank you,
*** Grant
*** Grant
Nov (days ago)
to service
Hello,
This is now the fourth time I am attempting to get a hold of someone who can give me the proper information regarding tickets I left at home prior to traveling to NYC for the Capitale event on Friday, October I originally bought a ticket for $on October *** and was emailed the order confirmation #141-017-at***[email protected]; the group code was GRANT5394.
The ticket and VIP wrist band was FedExed to me in Washington DC with the tracking #I received the tickets and I then traveled to NYC from Washington DCHowever, I forgot my tickets at home.
Once I arrived in NYC, I called your office and was instructed by someone named Martin to purchase new tickets and then send in the old tickets for a refund, once I return homeThe face value of the new tickets was $I purchased the tickets Thursday, October 30th, and the order number was 141-030-2129, the group code wasagain GRANTand the email was sent to [email protected] (my other email).
On Friday, I went to the Pennsylvania Hotel to retrieve the tickets and was told by a manager named Mykaella that I should not have had to buy the second set of tickets, and that she would refund me the money that dayShe informed me that the refunds would be administered at midnight on Friday, the 31stShe was able to pull up both of my orders and saw that the original ticket purchased for $was under the same group code and the same credit card as the second ticket for $At this point, I have not received any refund, nor a confirmation that I would receive one once my bank finishes processing. I am looking for someone to please tell me the status of this transaction and how I can complete the refundI have spent almost $on tickets and received no help, despite numerous attempts at reaching out to your company.
If you need more information from me, please call me at 310-963-5394.
Thank you,
*** Grant

Our accounting department reached out to the customer last week without receiving a response back to verify the ordersWe will use the feedback she gave in her complaint to process the correct refundsThe refunds have been completed and customer should have received the email verifications from
merchant servicesThank you

Company would acknowledge and accept if there was a glitch in the system but to our knowledge there were none and other customers were able to complete transactions successfullyCustomer may need to also consider the possibility that the glitch was on her end which she cannot fault our organization forIf she attempted to use this justification with an airline or another ticketing site to gain free ticketing, their responses would be similar to oursWe stand by our responseThank you