Crave Tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not agree with the reimbursement of $100. I have review the Seated VIP disclaimer and I did see that table/bottle service is not included but to  stand in line for over two hours, not get seated and for two cheap drinks each for the entire evening because the venue was over crowded does not justify $100 refund! There were only two maybe three bartenders for over 200 ppl trying to get a drink before midnight. Crave did not make my New Year's Eve in New York memorable. My friend and I flew all the way from California. Had a great time in NYC prior to NYE Party and hoping to end our trip with at a fun NYE party. I want Crave to refund  $400 from our total $497. I will not request for full amount because we did get some drinks but it was a struggle! Totally not what we expected and it was a to our very disappointment it was the worst NYE party ever.
I have attached three documents that will show that two tickets does not even have seats assigned. I assumed they would tell us when we check in only to find out the venue had no system in place and  eventually at 11:30p just rushed all of us in to the bar. Then to get to the crowded VIP section, all the security employees had no clue and helped me track down the ONLY server for the VIP tables who refused to help us in any way. I really felt bad for the bartenders and server(s) working that evening. They were met with many angry customers. It really was the workers fault but I blame the promoters, none were to be found that evening and I felt the entire event was a scam.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The customer service telephone agent I spoke to on my initial contact with the company confirmed that there was an issue with the automatic sending of emails. I did not receive one. I contacted [redacted], by email on December [redacted]. She replied “I juste sent it”, however, I still did not receive an actual confirmation, only the [redacted] tracking number and my order number with Crave Tickets. I attempted to resolve the issue via email and telephone. The only reply I received was “You will need to repurchase the ticket at the price you paid I deeply apologize but can not just reissue tickets. Also you should file a claim with [redacted]” Since I had already lost $235 for tickets I never received, I did not think spending another $235 was an acceptable solution. [redacted] lost the package. I placed a claim with them, they traced the package and did not receive any updates on the actual location of the package. The Incident Number is [redacted]. Their suggestion was to contact the sender to have the package reshipped. Given that the event has now passed, reshipping the tickets would not help me.  The issue is that the company will not refund the money for the lost tickets, nor would the company reissue them in order for me to be able to still attend the function. Therefore, I did not receive any benefit for the money spent. ]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Customer was part of a guaranteed group of 6 at an Ultra VIP table at Stage 48.
Customer purchased a ticket on 12/**/15 - order #[redacted] in the amount of $171.95
Customer purchased a second ticket on 12/**/15 - order # [redacted] in the amount of $171.95
Both tickets...

were only processed and charged once. Both tickets are valid as the group under reservation code [redacted] and under the terms and conditions of the purchase the group guaranteed that the group would purchase 6 tickets.Along with [redacted]' two tickets, there were 4 other tickets purchased to make up the group of 6. 
The ticket purchased on 12/**/15 was approved on 12/**/15 through merchant services but may not have settled in his account until 1/*/16. If in fact that the customer can provide a statement from his bank showing two withdrawals from this one transaction from 12/**/15 (separate from the first order placed on 12/**/15)  we will be happy to refund but that is not the case on our system and merchant services. 
 
Thank you.

The duplicate submission  was previously voided (see proof below):[redacted]
*
[redacted]
Contrary to what customer is stating, there was no "scam". If she had issues with the check-in...

and crawl she should have emailed us and we have no record of her contacting us for resolution, instead directly going to the Revdex.com.I will refund the valid order:Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system. Below is a summary:Transaction ID: [redacted]

You attended the event. You discovered the tent was cold in the beginning of the night. You spoke to the [redacted] and at no point did you state that you were not going to participate and decline the benefits of the ticket you purchased.  We would have definitely accepted and honor the refund claim at that point. The contrary, you stayed, participated and received the benefits of your ticket purchase from the event (access open bars, DJ, etc..) therefore it is not acting in good faith to request a 100% refund.

I strongly refute the claimants complaint due to the fact that she is using marketing material from a company that is not affiliated with the website she purchased her tickets from as part of her complaint. The website that she purchased the tickets from advertised the event...

accurately.
 
[redacted] purchased tickets from [redacted]. The link that she attached to her complaint that claims a televised balldrop is from a third party ticket reseller, not affiliated with newyearsevecentral and/or the event producer's proprietary websites. 
 
The advertising on the website that she purchased from stated the following benefits for a General Admission ticketholder that were made part of her Mezzanine Seated VIP ticket. With specifics to her claim of a televised balldrop, which I have bolded below, it clearly states "Live DJ 2013 NYE Countdown". At no point in any of the advertising from the website that she purchased her tickets from did it state televised view/feed of the ball drop. 
 
The link is as follows: [redacted]
 
[redacted] [redacted]
General Admission
Sold Out
Premium Open Bar from 9pm-3am
Midnight champagne toast
Featuring a live DJ
Live DJ 2013 NYE countdown 
Festive NYE party favors
Coat check - price not included - separate charge
Come early and help reduce wait time
Included with your ticket purchase is a complimentary After-Party pass to Le Poisson Rouge, a $35 value
 
We will not be able to provide the Claimant with any refund or gift card as she requested as her claim of false advertising is inaccurate. All services were rendered in full as advertised on the website she purchased from.  Claimant should be more aware of where/what she is buying before purchasing and making false claims against this or any other company. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Dear [redacted],It is not acting in good faith as a business to promise something and fail to deliver it. Moreover, customers should not pay if the services rendered were not satisfactory and the venue deceived customers (i.e made false promises) in order to make a profit. It's wrong and bad practice as a business to not admit fault in failing to provide customers what should have been delivered in the first place and blaming it on the customers instead.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello.I am sorry to hear that the customer was disappointed with his evening but as per his own account, services were rendered. He gained admission, received his VIP seating, there was access to the open bar and all other benefits were available. To respond to his specific feedback, the...

table arrangements at this private event space were banquet style seating of 10. To accommodate smaller parties such as [redacted], smaller groups were accepted but tables would have to be shared. This was disclosed on the website event/ticket description. The brands used by the venue were confirmed as premium with such brands as Kettle One, Svedka and Tito's being served. I understand that [redacted] was not satisfied with his experience but all aspects of the advertised ticket were delivered therefore we cannot honor a refund of 100%. At no point in time when the seating was presented did the customer notify the [redacted] that it was not satisfactory and declined services of the Mezzanine Ultra VIP ticket. In a show of good faith, we offer a 10% refund ($15.90 per ticket)Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business said that it was my fault that there was a glitch.  It is not my fault their website was not functioning properly and didn't process or complete my purchase.  I went through the entire purchasing process to completion. It is their own fault their website doesn't work, not mine.
This is entirely besides the point.  The claim was placed because of the grave inappropriate and gravely unprofessional manner in which a customer was treated and spoken to.
I do not wish to reopen the claim. I wish for the response from the business to be rejected.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

I apologize that the customer was not satisfied with her customer service experience. Here is our policy which is clearly stated on the website:Ticket prices are subject to change. Customer had the option of purchasing the ticket at the price she desired on the original date she went...

onto the website. She did not complete the purchase by her own choice.  Our company cannot be held responsible for holding ticket prices if she did not finalize her purchase. This is similar to purchasing an airline ticket. You cannot price out a ticket on a Monday and expect the same price on a Thursday then call the airline for a discount and claim poor customer service when the request is not honored. We stand by [redacted] and his service. Since I am only suppose to state facts, I would only say that the customer has to also be responsible for her tone and manner in which she communicated with [redacted]. He offered a discount code of 10% as a courtesy and she belittles the good faith effort. We regretfully will not be able to offer any discount or complimentary tickets.  Thank you.

We do not have a customer by this name as a customer of record but I will respond to her claim based on the order number provided.
Customer statement on the benefits she was suppose to receive are not correct. The ticket purchased under this order number was "Seated VIP" which is an...

upgrade from the benefits of a General Admission ticket with simply a reserved seat. The benefits the customer is claiming to not have received are that of and Ultra or Platinum VIP ticketholder. Seated VIP guests do not receive bottle service with their ticket level.
Customer has confirmed based on her comments of participating in the event, receiving the open bar and other benefits outside of the reserved seat, which all guests that checked in correctly, received their seating. 
We will not be able to provide a 100% refund. Customers claims on the non-receipt of services is not in line with her ticket. We can refund her $100 total which is the difference between the Seated VIP ticket price and that of General Admission - which the customer has confirmed receiving.
Thank you.

Revdex.com:At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted].Sincerely,[redacted]

Be aware of potential fraudulent activity when attempting to purchase any event tickets. The price changed three times while trying to process an order. After countless hours of trying to resolve the issue with customer service the price ended up being three times what it initially was! Customer service representative and supervisor gave false assurance and only raised the event price.

Don't waste your time or effort in trying to resolve any similar issue with this business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
[redacted] is from newyearscentral.  When you open this link, the 5th picture, clearly shows a huge screen, almost like a movie screen, which leads the claimant to believe that he or she will see that once the party has started.  If the hall, or the organizers don't plan in having that there, at any point that picture should be shown at the website.  When stating, Live DJ  Count down, it is safe to assume that the live countdown will be done when the screen is showing that the same live countdown is shown at Times Square at the same time.  Any other person would have thought the same way, had them seen this website and the pictures provided.  Also, when I purchased from newyearscentral, I was thinking I would be dealing with them, however, once the purchase was made, I got an email not from New Years Central, but from Crave Tickets? Is there a connection between the two parties?  Are you saying my complaint should then be direct to them?  Are you not one of the organizers, that actually organizes the parties and New Years Central, just advertises them? Do they advertise what Crave Tickets request? Or are they putting pictures on the website, without your knowledge or permission.  As a consumer, if you were in my shoes, you would probably respond to this complaint differently.  It is like going to a store, like going to a movie, that you see in the website that will be shown and getting there and not seeing the picture of the movie, but only the sound of what actors are saying.  In any time that website has announced/promises/or promotes you would get the sound and the picture at the same time on the screen, however, seeing it online, the screen, the picture and the sound, it is/was safe to assume.  My point being, in any event has this company understood my point or tried to understand, stepping out of the hells a bit more and putting themselves in the shoes of the consumer.  The treatment received and the responses received by this company have been unconsidered and cold, I would even add rudeness to it and I plan to never do business with them or if they are affiliate with New Years Central, [redacted], whoever it is again as well as my friends and family in Florida and New York.  I am sure there is a way to find parties in New York for NYE that are in now way affiliated with Crave Tickets, I will also contact New Years Central and ask if they have any kind of affiliation with Crave Tickets, since I have purchased the tickets from them directly and just happened to get an email from Crave Tickets, bc if they are not, by no means they should "pay" for the way Crave Tickets has expressed their concerns towards their consumers.
Sincerely, 
[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

We have no record of this customer contacting customer service to resolve the matter. As we had no issue voiding her duplicate purchase that her browser submitted, [redacted]'s existing order has been refunded. Thank you.

Review: I filed a complaint with Crave Tickets on January [redacted], 2015: Case #[redacted]. This was regarding a terrible experience after having purchased a ticket to an event. The event was obviously irresponsibly oversold and myself and other ticket holders did not receive what the ticket was advertised as. I received an initial response in which I then asked for a managers or supervisors contact information. I was told to contact [redacted] at ###-###-####. I called this number and was told I would have to contact [redacted] (no last name) via email at [redacted]. I emailed [redacted] twice, once on 1/** and again on 1/**, both with no response. Thought this process no emails sent back to me included the persons name, position, or contact information.Desired Settlement: I have been asking for a full refund from crave for me and the 3 others in my party due to the nature of the severity of our claim. We believe we had been scammed by an irresponsible business who oversold an event and thus kept us out of the event the majority of the night, and once in we were physically not able to receive what the ticket had been purchased for. The customer service we received after was also then entirely unacceptable.

Consumer

Response:

At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was charged the ticket fee ($115.95) four times (a total of $463.80). I called the day of and was told they would refund it within 10 days. When I called back 11 days later, I was told it just posted to my account and would be refunded soon. I called back a week later (five separate times on four separate days) and there was no answer at the phone number.Desired Settlement: I would like to be refunded for the tickets I never ordered, a total amount of $347.85.

Business

Response:

Our accounting department reached out to the customer last week without receiving a response back to verify the orders. We will use the feedback she gave in her complaint to process the correct refunds. The refunds have been completed and customer should have received the email verifications from merchant services. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive any communication from the company last week. I received a receipt via email yesterday stating that my money was refunded for one of the three tickets that were unauthorized. However, the refund has not been received according to my bank as of today, 01/**/2016.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

These are confirmations that the refunds were successfully processed.[redacted]

Review: I ordered 2 tickets from Crave for a New Year’s Eve party. I never received an email to confirm my order, and then the tickets were “lost” on their way to me. I called and emailed the company at least 5 times, and was told there was nothing that could be done. My only option was to buy 2 new tickets, and try to submit a claim with [redacted] to recover the cost of my first tickets. They would not just reissue the tickets, nor would they do anything to help me concerning the [redacted] delivery. I feel like this company is a total scam. I have not had any issue with any other [redacted] package delivered to the same address.Desired Settlement: Refund of the $235 paid

Business

Response:

1. Email confirmations are autogenerated at the completion of every purchase. In this case one was sent to the Claimant's [redacted] account which he provided.2. The tickets were shipped out via [redacted] on 12/*/14. Customer was provided the tracking link for package [redacted]. Customer requested the ticket shipment to:[redacted]As per [redacted], the tickets arrived at customer's residence on Tuesday 12/*/14 at 1:26pmHere is the link to [redacted] tracking of PO [redacted]In the case of a "lost package" the recipient must place a claim with [redacted] and provide us a trace number. Customer did not provide what was necessary.If Revdex.com would like a copy of the [redacted] invoice as prrof of delivery, please advise. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The customer service telephone agent I spoke to on my initial contact with the company confirmed that there was an issue with the automatic sending of emails. I did not receive one. I contacted [redacted], [redacted], by email on December [redacted]. She replied “I juste sent it”, however, I still did not receive an actual confirmation, only the [redacted] tracking number and my order number with Crave Tickets. I attempted to resolve the issue via email and telephone. The only reply I received was “You will need to repurchase the ticket at the price you paid I deeply apologize but can not just reissue tickets. Also you should file a claim with [redacted]” Since I had already lost $235 for tickets I never received, I did not think spending another $235 was an acceptable solution. [redacted] lost the package. I placed a claim with them, they traced the package and did not receive any updates on the actual location of the package. The Incident Number is [redacted]. Their suggestion was to contact the sender to have the package reshipped. Given that the event has now passed, reshipping the tickets would not help me. The issue is that the company will not refund the money for the lost tickets, nor would the company reissue them in order for me to be able to still attend the function. Therefore, I did not receive any benefit for the money spent. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] contacted us on Christmas Day in regards to the package. We instructed her to contact [redacted] to speak to the courier to shed some light on the exact delivery spot of the package. That was the last communication I had with [redacted]. The tickets are a non-refundable ticket purchase and [redacted] who we deem as a reliable confirms that the package was delivered. As stated in the terms and conditions which customer accepted prior to submitting the purchase, we are not responsible for lost or stolen tickets. It is unreasonable for the customer to expect or demand a full refund after:1. We shipped the tickets as promised.2. Received confirmation from [redacted] that they were delivered.3. Reissuing of tickets to Times Square events with strict entry points and capacity was not an option.If someone within her household lost or misplaced the envelope, we cannot be held accountable.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[It is inconceivable that there is no way to remedy the situation, and absurd that Crave tickets does not care enough about their customersto attempt any form of reconciliation, especially since you can see that my tickets were never used. To insinuate that I would have traveled to New Yorkwithout attending the event that I paid for, and gone through the trouble of filing this many complaints just for the fun of it is ludicrous. You cancontact [redacted] to confirm fact that the package was never delivered, they were not simply misplaced. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased tickets for a New Years Eve bar crawl event from Crave Tickets. They advertised discounted drinks, drink specials and no cover fees at the participating bars. All I needed to do was pick up a bracelet and a cup at the bar designated to be the registration location. They did not provide the cups promised, the information on participating bars was incorrect, and the bars listed as participating were not aware of the event. The bouncers and bar tenders did not recognize the bracelets or cups, and there were no specials or discounts. I did not receive a single service advertised by Crave Tickets which I paid for.Desired Settlement: I would like to receive a refund in the exact amount that I paid. $78 for the two tickets I purchased

Business

Response:

The order has been refunded in full. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,