Crave Tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer has contacted the Revdex.com after he was dissatisfied with the response that the company gave him in his request for a refundHis emailed were not left unsanswered as he claims and I can provide the Revdex.com with the communications if necessary
I have confirmed with the *** *** on
premise the night of the event and the venue itself which supplies all the liquor that the customer's claims are incorrect. Customer purchased Hurricane Lagoon Room VIP Access. He was given access to the event, access to all the benefits of a General Admission ticketholder plus access to the VIP Lagoon Room, as advertisedThe premium open bar did not turn into cash bar until 2amThe DJ gave a live countdown with all the attendees participating in the countdownThe toast for the champagne is separate from the toast ordered through the open bar and was distributed throughout the venue for attendees to takeThere was a separate VIP room with a separate bar that serviced customers for open bar cocktailsServices were rendered as described and in no way fabricated so we will not be able to honor his request for a refundThis group is the only group that has had any sort of issue with the eventOn a side note, the bullet point listed below was added to the event details after the customer purchased the tickets so it was not a benefit that was even originally offered to him on his original date of purchaseThank you.
The General Admission and Lagoon Room VIP Access benefits as stated from the website:
General Admission
Premium Open Bar 9pm-2am
Live DJ performance
Champagne toast at Midnight
Live DJ NYE countdown
Festive NYE party favors
Coat Check (provided by and responsibility of venue - additional charge not included with ticket)
Ticket information as advertised:
Lagoon Room VIP Access
Enter The Hurricane Club's Lagoon Room with this VIP Access ticketThe Lagoon Room is an elevated, private space overlooking the action and fun of the bustling restaurant. With rattan caning, gauze curtains, and unique lighting fixtures, the Lagoon Room retains a sophisticated, tropical feel.
Lagoon Room VIP Access Ticket Holders Receive:
All General Admission benefits:
Exclusive access into the private VIP Lagoon Room
Private dedicated bar located inside the Lagoon Room
There is no seating for Lagoon Room VIP Access ticket holders
Priority admission by separate VIP line

Revdex.com:At this time, I have not been contacted by Crave Tickets regarding complaint ID ***.Sincerely,*** ***

The pictures on the event page are pictures of the venueIn no part of the event description or the event details from the website *** *** purchased from clearly stated Live DJ CountdownThere was no promise of a televised feed of the Times Square Ball Drop All services were rendered as advertised and detailed so we regretfully will not be able to honor her request for a refundThank you

We are very sorry to hear that the customer's expectations were not met at the New Year's Eve event at YotelCustomer by own admission has confirmed entry to the event and receiving all the benefits for a General Admission ticketholderFor that reason, we stand by the $refund for the seats that the customer claimed to not have receivedThe $constitutes the difference between a GA and Seated VIP ticket Contrary to her claim, there was event staff present that was not informed of her seating situationContrary to her claim, Seated VIPs for this or any other event in the history of the ticket level do not receive bottle service nor has it ever been advertised to be the caseWe understand the customer was dissatisfied with her evening but it was not brought to anyone's attention the night of that she would prefer to leave the event for a refundShe stayed and received the benefits of a General Admission ticketholderThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive any communication from the company last week I received a receipt via email yesterday stating that my money was refunded for one of the three tickets that were unauthorized However, the refund has not been received according to my bank as of today, 01/**/
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for forwarding the complaintThe information the Claimant has provided is inaccurateShe has already been in contact with our organization and she has already been assisted with her duplicate ordersRefunds on the duplicate transactions have been refundedOur website clearly states
on the submission page to not hit the submit button more that once, which could result in a duplicate submissionContrary to her claims, our contact info is clearly displayed on confirmations, websites, etc for any and all customers to reach usFurther, any issues in billing have been resolved directly with the customer and any negative claims on our ethics or billing practices are and to be quite frank slanderous and should be removed from her claim as it is not a fact Revdex.com requests that businesses state the facts, not opinionsThey should ask the same from a ClaimantFact is she submitted orders and all duplicate submissions have been refundedThank you for your time

The *** *** on premise the night of the event has responded as follows to the feedback:Heat: The tent was to hold 1,people and to put heaters would have resulted in the place being too hot As with any venue, indoors or out, the space did start out cold but once
everyone filled the tent it was comfortable Open Bar: This is the first complaint I received about the liquor not being premiumNot sure what his standards of "premium" liquor are/ I can pull our liquor if you would like, since we brought in the liquor ourselves. I know Tito's was a sponsor, not sure if he would classify that as "premium" but many others would. Cleanliness: Once again, this is the first complaint we received on this topic in regards to the bathrooms. We staffed Bathroom attendants as well as rovers, who were supposed to keep an eye on this Slippery Dance Floor: Once again, first time hearing this. If people were "throwing bottles" security should have stepped in and stopped that. I have not heard from our partners, our EC or the security staff that this happened.Countdown: Not sure what party this person attended because once again, no one else has complained about this.Food: Food was a complimentary aspect of the event and not part of the actual ticket purchased by the customer.I think that is everything? If I am missing something please let me know. For the most part, many of her complaints were the first time I am hearing any of this

Thank you for forwarding the complaintThe information the Claimant has provided is inaccurateShe has already been in contact with our organization and she has already been assisted with her duplicate ordersRefunds on the duplicate transactions have been refundedOur website clearly states on
the submission page to not hit the submit button more that once, which could result in a duplicate submissionContrary to her claims, our contact info is clearly displayed on confirmations, websites, etc for any and all customers to reach usFurther, any issues in billing have been resolved directly with the customer and any negative claims on our ethics or billing practices are and to be quite frank slanderous and should be removed from her claim as it is not a fact Revdex.com requests that businesses state the facts, not opinionsThey should ask the same from a ClaimantFact is she submitted orders and all duplicate submissions have been refundedThank you for your time

We apologize for any inconvenience this may have caused as there was a technical issue with our server over the holiday which resulted in this customer's order being submitted twiceAll customers that this affected have been contacted to confirm if the duplicate submission was an error or in fact
an intentional orderThe duplicate will be voided ASAP as this is the first actual business day since the customer placed the order.Customer has contacted Revdex.com in hasteWe offer excellent, professional customer service and the error was strictly a technical issue which can and has happened with major websites on high traffic days - and in our case days before NYE is high trafficThank you

The duplicate charge was voided on 12/**/Confirmation code ***The ticket price of The Brickwood VIP Access ticket on the date of purchase was $- not $We understand that he computer save the $price so we in good faith will honor it. Customer did not enter the
promo code that she stated she entered ***She entered *** which is not a valid promotional code existing in our system.We will process the refund for the $

Here is the proof of the refundAny further issues on the credit, she must contact her bank:***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely, *** ***

These are confirmations that the refunds were successfully processed***
***

Revdex.com:At this time, I have not been contacted by Crave Tickets regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The table reservation for [redacted] was for a group of five people, in which five tickets, at the club were scanned. When initially attempting to purchase my ticket, the order never went through, indicating it was declined. A second attempt was made, however, a prompt indicated that the group was full. The individual who made the reservation had contacted customer service and had the situation resolved and I was finally able to purchase my ticket. I received one auto-receipt and only one ticket confirmation via email for the order number [redacted]. No other auto-receipt or confirmation of the ticket claimed to be purchased 12/**/15 was received.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted]. They have refused to contact me. I have resolved the matter, however, by initiating a chargeback with my credit card company. Crave Tickets refuses to resolve the additional costs...

that I incurred with respect to this issue. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not agree with the reimbursement of $100. I have review the Seated VIP disclaimer and I did see that table/bottle service is not included but to  stand in line for over two hours, not get seated and for two cheap drinks each for the entire evening because the venue was over crowded does not justify $100 refund! There were only two maybe three bartenders for over 200 ppl trying to get a drink before midnight. Crave did not make my New Year's Eve in New York memorable. My friend and I flew all the way from California. Had a great time in NYC prior to NYE Party and hoping to end our trip with at a fun NYE party. I want Crave to refund  $400 from our total $497. I will not request for full amount because we did get some drinks but it was a struggle! Totally not what we expected and it was a to our very disappointment it was the worst NYE party ever.I have attached three documents that will show that two tickets does not even have seats assigned. I assumed they would tell us when we check in only to find out the venue had no system in place and  eventually at 11:30p just rushed all of us in to the bar. Then to get to the crowded VIP section, all the security employees had no clue and helped me track down the ONLY server for the VIP tables who refused to help us in any way. I really felt bad for the bartenders and server(s) working that evening. They were met with many angry customers. It really was the workers fault but I blame the promoters, none were to be found that evening and I felt the entire event was a scam.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]