Crave Tickets

Review: I purchased a ticket on December **, 2014 for a NYE bar crawl event in Boston, MA. I got my email confirmation, and went to pick up my ticket at the proposed ticket registration location, at [redacted]'s in Boston. The registration was not official at all. It was one woman standing outside of the restaurant/bar holding a stack of maps, wristbands and bar crawl plastic cups. She didn't even look at our e-tickets closely, we could have been holding another random sheet of paper and probably would have still been given a wristband. This was a bit sketchy to begin with as the registration was outside and very disorganized. Then, once we finally got to the front door of the first bar, [redacted], they didn't even care or know about our bar crawl wristbands. There was no cover charge and they had no idea what our wristbands meant. Once in the bar we tried to get discounted drinks (with our bar crawl cups the woman handed out at registration), but the bartenders had no idea what the cups were for and had not been told about them. At another bar, Sidebar, in downtown crossing in Boston, again, there was no cover charge and our wristbands meant nothing.

We deduced that our so called bar crawl wristbands was a scam. They charged $39 to be given a list of bars that had no cover charge. This was a complete scam and a lie. We paid money to this ticket company and received no service, as the bars were free to enter.Desired Settlement: I would like my $39 dollars back that I paid for the "event."

Business

Response:

A refund has been processed. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the $39 back into my bank account. I have still been charged for the ticket.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Here is the proof of the refund. Any further issues on the credit, she must contact her bank:[redacted]

Review: I purchased one ticket to a New Year's Eve bar crawl in San Francisco from crave.tickets via [redacted]. When I looked at my bank account activity several hours later, the company charged me twice and for an event in Florida not San Francisco. Additionally, I received 2 confirmation emails when I should have only gotten 1. I called the customer service phone number multiple times and never reached a representative.Desired Settlement: I would like the extra $28.00 ticket to be refunded and for my purchase to reflect the correct city of the event.

Business

Response:

We are an online merchant with an address in Florida. The duplicate order was already voided prior to claimant filing this complaint. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Please see below copy of a letter sent to Crave Tickets:

[redacted] January 2015

Dear Sir/ Madam,

I am writing to you with regards to a booking we made with your company for a celebration at New Year. Order number [redacted], group code [redacted].

On the [redacted] December 2014 we were to celebrate our tenth wedding anniversary so we decided to book a once-in-a-lifetime trip to New York and top it off with a very special party for the New Year.

I searched the internet for all of the options we had and, eventually, found your website offering a VIP experience with what sounded like the perfect mix of drink, food, music and fun for the big night. We have never travelled to New York before and we are unlikely to be able to get there again for a long time so we wanted the trip to be an amazing experience with all of the 'trimmings'. Bearing this in mind we paid extra for the 'Best view of the ball drop Seated VIP' tickets.

We arrived in New York on the [redacted] December 2014 and, after getting our bearings, went to collect our tickets for the night from an empty hotel space. We had to queue in the cold for over half an hour before being allowed inside and lead through various rooms and up stairs and escalators before coming to a fold out table with a laptop on top. It all looked hurriedly put together and disorganised and we couldn't understand why we were unable to wait inside the building as there was so much room. We should have known then what was to come but we gave you the benefit of the doubt.

On the [redacted] December we made our way to the venue in clothes we had bought specially for the occasion expecting a extraordinary event. What we got was far from ordinary let alone incredible and we left at 2200 feeling depressed and let down.

We, firstly, found it very difficult to find the venue as many of the streets were blocked off and the entrance we had been directed to by your emails had to be accessed a certain way which you hadn't told us. Then, when we did make it to the right street and the right place we had to join the back of a very long queue. In the cold again which we were not dressed for as we had expected to be allowed straight in. VIP didn't seem to have any meaning.

When we got inside we were asked to show our wristbands which we didn't have so we had to join yet another queue to collect them. Why were they not given to us with the tickets the day before?!

A forth queue followed so that we could travel in the elevator to the sixth floor of the cinema where we were advised that an escort would show us to our table and settle us in for the night. Instead we we're let off the elevator into a room with lots of people milling around and had no idea where to go or what to do. We eventually made our way to the end of... a queue... and waited in line to speak to someone who seemed to be a member of staff.

We were by no means the only people to be upset and confused by the lack of organisation and the state of the place that we found ourselves. Everything looked like it had been thrown together at the last minute and was not special at all. It was a mess. There were also many people complaining to a gentlemen who claimed to be a manager but he didn't seem to have any information either and was turning away from people talking to him and ignoring others.

We got to our fold out table covered by a paper tablecloth by luck rather than judgement and tried to settle down to enjoy what was turning out to be not the experience we had expected. There were many people dressed as we were in cocktail dresses and suited and booted who had, obviously, expected a VIP event as we had. What we all got was a cheap, nasty, amateur party that a child could have organised better. The buffet was a table with a couple of plates of food on it and the drinks were served in plastic cups. There was one toilet for the entire floor we were on and the only way to access the room was via a fire escape which had its door propped open by a traffic cone.

My husband had one dodgy drink and then we decided to leave as the whole thing was making us uncomfortable and upset. We initially chose not to attempt to use the elevator as the queue was so long so instead we went to the fire escape. We walked down the stairs to three other floors only to find the fire doors locked giving us no access to the main building. Does this not constitute a fire hazard?!!!!

We finally managed to escape the building and made our way back to out hotel and we were in our room by half past ten!!

I cannot emphasise enough how disappointed we were with the event you put on for New Year at the AMC Times Square. Considering the amount of money charged even for the most basic tickets we were expecting to be treated very well and instead just got pushed from pillar to post in a run down and dirty establishment. It seemed to us that you had just hired out a venue and charged people to come without giving any real thought to what you would do on the night or what people would get from it.

I would appreciate a response to this email as soon as possible and I am looking for some compensation for the ruined evening and spoiling of our wedding anniversary.

I may also get in touch with the authorities in New York regarding the health and safety issues.

Regards,

[redacted]Desired Settlement: Ideally I would like a full refund of the money paid for the evening - $1392.95. I would settle for 50% if that was what was offered.

Consumer

Response:

At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted].Sincerely,[redacted]

Review: My friend purchasd "seated" tickets for the New Year's Eve party at yotel hotel in New York City. Only to get there that no one can help me because tickets had no printed seating number. It took almost 2hrs to get in, no usher to help us to our seats, no staff member who knew what to do with my issue and we were promised bottle service as part of our ticket access. Which we ended up standing in a long line for drinks. Bottom line... False advertisement. We we were never seated or received bottle service.Desired Settlement: Full refund to order # [redacted]

Business

Response:

We do not have a customer by this name as a customer of record but I will respond to her claim based on the order number provided. Customer statement on the benefits she was suppose to receive are not correct. The ticket purchased under this order number was "Seated VIP" which is an upgrade from the benefits of a General Admission ticket with simply a reserved seat. The benefits the customer is claiming to not have received are that of and Ultra or Platinum VIP ticketholder. Seated VIP guests do not receive bottle service with their ticket level.Customer has confirmed based on her comments of participating in the event, receiving the open bar and other benefits outside of the reserved seat, which all guests that checked in correctly, received their seating. We will not be able to provide a 100% refund. Customers claims on the non-receipt of services is not in line with her ticket. We can refund her $100 total which is the difference between the Seated VIP ticket price and that of General Admission - which the customer has confirmed receiving.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not agree with the reimbursement of $100. I have review the Seated VIP disclaimer and I did see that table/bottle service is not included but to stand in line for over two hours, not get seated and for two cheap drinks each for the entire evening because the venue was over crowded does not justify $100 refund! There were only two maybe three bartenders for over 200 ppl trying to get a drink before midnight. Crave did not make my New Year's Eve in New York memorable. My friend and I flew all the way from California. Had a great time in NYC prior to NYE Party and hoping to end our trip with at a fun NYE party. I want Crave to refund $400 from our total $497. I will not request for full amount because we did get some drinks but it was a struggle! Totally not what we expected and it was a to our very disappointment it was the worst NYE party ever.I have attached three documents that will show that two tickets does not even have seats assigned. I assumed they would tell us when we check in only to find out the venue had no system in place and eventually at 11:30p just rushed all of us in to the bar. Then to get to the crowded VIP section, all the security employees had no clue and helped me track down the ONLY server for the VIP tables who refused to help us in any way. I really felt bad for the bartenders and server(s) working that evening. They were met with many angry customers. It really was the workers fault but I blame the promoters, none were to be found that evening and I felt the entire event was a scam.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are very sorry to hear that the customer's expectations were not met at the New Year's Eve event at Yotel. Customer by own admission has confirmed entry to the event and receiving all the benefits for a General Admission ticketholder. For that reason, we stand by the $100 refund for the seats that the customer claimed to not have received. The $100 constitutes the difference between a GA and Seated VIP ticket. Contrary to her claim, there was event staff present that was not informed of her seating situation. Contrary to her claim, Seated VIPs for this or any other event in the history of the ticket level do not receive bottle service nor has it ever been advertised to be the case. We understand the customer was dissatisfied with her evening but it was not brought to anyone's attention the night of that she would prefer to leave the event for a refund. She stayed and received the benefits of a General Admission ticketholder. Thank you.

Review: Dear Sir or Madam,

First I want to apologize for the mistakes I'll make, my mother tongue in french.

I spent New Year's Eve in New York City with a friend, so we thought it would be nice to go to a party that evening. After many research on web sites, we decided to order two tickets for an event in Revival bar, provided by Crave tickets.

So, the [redacted] of december, I tried to order two tickets for the Eve Party at the Revival for my friend and I. When I submit the demand, I had the message "please hold momentarily while we process your order". I waited for a long time (10 minutes at least) without success. I didn't receive a confirmation, so five hours later, my friend ordered two tickets and received an immediate confirmation.

The [redacted] of december, 3 days after, I received a confirmation for my order ! So basically, we had four tickets for two persons ! I tried to stop the payement via my credit card, but the debit was already done. I tried to reach Crave tickets customers support 4 times, without any answer. The party was juste a shame, first they didn't wanted to let us in because the bar was full and we absolutely didn't get what was promised (no DJ, no coat check, poor quality of food). I don't want a refund for that awful party, I just want Crave tickets to give me my money back (159.95 $) because their website was out of order and they are responsible for that. My friend and I paid 4 tickets and of course we used only two.

Thank you for your understanding

Best regardsDesired Settlement: I just want them to refund 159.95 $

Consumer

Response:

At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was interested in purchasing 4 tickets to the Halloween Party to Capitale in New York. Upon placing my order I received on the webpage a notice saying my card had been declined. I went to look at my bank account and saw [redacted] had taken the total amount not once but twice! I checked my email address to see if I received a receipt for the purchase, however I saw nothing.

I attempted to contact their customer service or send an email and no one answered nor did the email do through due to their system issue. I cannot contact them due to their lack of customer service.Desired Settlement: I am looking for a full refund for the two charges total of 230 USD as I have not received tickets, an email, or confirmation number.

Business

Response:

Customer submitted two orders:[redacted] which was voided:Void confirmation below:[redacted]

[redacted]The other submission was a valid order with the order number: [redacted]An email confirmation along with the eticket link was sent as follows:from:[redacted]to[redacted]date:Mon, Aug **, 2015 at 1:52 PMsubject:Order Confirmation [redacted]mailed-by[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: GROUP ID: [redacted] HI I Ordered family tickets for [redacted] in [redacted] the tickets arrived and the over 21 ticket (venues and times) are different to the under 21 tickets

I have emailed 5 times asking crave to rectify the problem but they will not reply

think its totaly unacceptable to expect me and my wife to spend [redacted] in different wenues to my daughterDesired Settlement: would love to get correct tickets but I think there is not enough time to send replacements

so would like a refund

Business

Response:

Customer has not emailed us to rectify the situation. The individual he named to have emailed does not work for our organization. The resolution would be that once the customer arrives to [redacted], we would switch out the tickets so they are in the same route. We would in turn need the tickets that customer is currently in possession of. Customer needs to email [redacted] to make the arrangements to switch out the tickets. The tickets are non refundable and if purchased separately, there was no way to tell that their reservations were linked unless noted.

Review: I attempted to purchase a ticket through this company's website for a Halloween event. The website glitched and I was unsure if it worked or not. I filled out a form online reaching out to ask for assistance in the matter. I also sent an email to their service email. I reached out via email/online because I knew I would NOT be able to speak on the phone. I did not receive an email back, however I did have two missed calls, during the work day. I could not talk for obvious reasons. I did not know the company's hours, and assumed that like most businesses, they closed at 5. Finally, I called about the issue. I was put on hold for 15 minutes when all the person was trying to do was search for my information. I hung up and tried again, reaching someone else. He transferred me to another person. I explained what happened, offered proof of my attempts to purchase and talk to someone to resolve the issue. The price of the ticket the day I tried to purchase was $15. It had now gone up to $20. The associate offered me a new ticket with a 10% discount. This is not equivalent to the price of the ticket I originally intended to purchase. It is not my fault they didn't process it because of their website having a problem. I refuse to pay more for a ticket when it is their problem and fault I don't have my ticket I already tried to buy at the price of $15. I will not pay more for something they messed up. The associate spoke to her [redacted] and would not do any better than that so she transferred me to her [redacted], [redacted]. All the man kept on doing was stating that 5 days had passed, when in actuality only 4 days passed since the attempt and contact to resolve. He said I should have just purchased another ticket instead of waiting and didn't understand. I kept on explaining that I was waiting to hear back from my email and online form submission that working individuals can't speak on the phone during the day and I was adamant I attempted again via email/form. I was not going to buy another ticket if they could resolve it for me. [redacted] was extremely rude, inappropriate, condescending, judgmental, and repetitive. I explained that I would expect from a customer service standpoint their company would and should honor the price I tried to pay at the attempt of my purchase, instead of trying to get me to pay more when it's their fault I don't have my ticket. He didn't even know that mathematically 10% off of $20 is only $2 and NOT equivalent to the ticket I tried to buy for $15, so I explained this to him. He said that even though it's not the same amount, he is providing a customer service to me by offering the 10%. This is not true. He was nasty, combative, and he hung up on me.Desired Settlement: They have some serious issues in their customer service. People need to be taught what is appropriate and how to speak to and treat customers. I would like a free ticket of the equivalent price to what I attempted to buy $15 to use at a future date/time.

Business

Response:

I apologize that the customer was not satisfied with her customer service experience. Here is our policy which is clearly stated on the website:Ticket prices are subject to change. Customer had the option of purchasing the ticket at the price she desired on the original date she went onto the website. She did not complete the purchase by her own choice. Our company cannot be held responsible for holding ticket prices if she did not finalize her purchase. This is similar to purchasing an airline ticket. You cannot price out a ticket on a Monday and expect the same price on a Thursday then call the airline for a discount and claim poor customer service when the request is not honored. We stand by [redacted] and his service. Since I am only suppose to state facts, I would only say that the customer has to also be responsible for her tone and manner in which she communicated with [redacted]. He offered a discount code of 10% as a courtesy and she belittles the good faith effort. We regretfully will not be able to offer any discount or complimentary tickets. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company said hat I had a choice. This grave mistake on their part was NOT my choice. I chose to purchase a ticket. Their website had a glitch and did not process the ticket. The company needs to take responsibility for their website and it's functionality. The company needs to be held accountable. The company needs to realize that even in this process it is wrong to blame a customer for anything, most especially for their own faults.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Company would acknowledge and accept if there was a glitch in the system but to our knowledge there were none and other customers were able to complete transactions successfully. Customer may need to also consider the possibility that the glitch was on her end which she cannot fault our organization for. If she attempted to use this justification with an airline or another ticketing site to gain free ticketing, their responses would be similar to ours. We stand by our response. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business said that it was my fault that there was a glitch. It is not my fault their website was not functioning properly and didn't process or complete my purchase. I went through the entire purchasing process to completion. It is their own fault their website doesn't work, not mine.

This is entirely besides the point. The claim was placed because of the grave inappropriate and gravely unprofessional manner in which a customer was treated and spoken to.

I do not wish to reopen the claim. I wish for the response from the business to be rejected.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought tickets to go to Gotham Hall for NYE 2013 with my boyfriend who flew all the way from Germany and I flew all the way from Florida, to spend the NYE in a classy way, yet still being able watch the ball drop in a decent way since we were not willing to deal with the coldness outside, or even stand in there the morning of to reserve a place in Times Square. Well, when I got to Gotham Hall that night I thought it was a bit old that no TV or projector was set in order to transmit what was happening there. I thought, well, maybe they will set that later. Than I realize it was not happening as the hours went by so I looked for someone who was organizing this party, from [redacted] and they said, you are correct, it shows on the advertisement online and we have a picture right here that are suppose to have a big screen to show it. Well, she, her name was **, looked for the management of Gotham Hall and they said they were going to show it. Time comes and guess what? They had this 32 inch TV for a whole hall to watch the ball drop. I was all the way in the Mezzanine of this place and that was no way I could have seen it!!!! The only reason I bought tickets to this place was because I saw they had the big screen TV and I thought I was going to be able to see the whole thing! I was really wanting to go To [redacted] which it was even closer to my hotel indeed, instead I choose to go to a place that fake advertised and they are doing again for 2014!!!! A total fake adverstisement! The employee herself from [redacted] along with the people that were next to me advised me to write this email and make my concerns understood and heard. Below I attaching the link that is on the website so you can see CLEARLY the big screen TV: [redacted]Desired Settlement: I have already contacted the venue who iniatially was very short and brief and then when presented with the website, chooses to explain that the video shows the screen (TV) or movie screen only for 12 seconds, which they believe to be irrelevant. So, I choose to make this complain to make it public and known how this business clearly does not care about their customers. Never asked for a full refund, just some consideration for showing something online that never happened. Their responses short and no more than 3 lines, and never once they took in consideration what was shown and expected by not only me but probably to a lot of us. The couple next to us were commenting the same thing that we were, and they were also not from NY. So, their expectations were just like ours to see the countdown in a movie screen or somethign similar TV and not a 32 inch TV for a enormous hall.

Business

Response:

I strongly refute the claimants complaint due to the fact that she is using marketing material from a company that is not affiliated with the website she purchased her tickets from as part of her complaint. The website that she purchased the tickets from advertised the event accurately.

Review: My account was billed twice after my card was "declined" and I was prompted to re enter all of my card information. I only received one email confirmation. Your customer service submission system on the website doesn't work and it looks like the phone number is hidden in the website to avoid actually solving customers' problems. After finally speaking to someone, she took all of my information and then said she would call me right back. Surprise...she did not. Seeing how many times this has happened to other customers through the Revdex.com and other reviews, it honestly doesn't seem like an accident.Desired Settlement: I would like the charge removed immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I attended the New Years party at Hurricane Club with a group of 6 people. We purchased 6 Lagoon Room VIP access tickets. As part of this we had access to a dedicated bar. While the bar was available to us it ran out of champagne before midnight. Consequently we had to use other bars in the club to get drinks.

As part of our ticket purchase, we were promised the following:

A dedicate private bar

Champagne toast at Midnight

Live DJ 2014 NYE countdown

We did not have either of the latter two options. Our bar did not have champagne and there was no countdown.

We paid extra for our tickets but we did not receive the advertised benefits of the VIP tickets, furthermore we did not receive the advertised benefits of the General Admission tickets.

I emailed the company numerous times and called, and finally received a response after several tries. I asked them to refund the difference between the VIP price and the General Admission ticket price for the 6 tickets that we purchased (approximately $25/ticket). They denied my request and fabricated facts around the event in the responseDesired Settlement: Refund-Credit Card Credit

Business

Response:

Customer has contacted the Revdex.com after he was dissatisfied with the response that the company gave him in his request for a refund. His emailed were not left unsanswered as he claims and I can provide the Revdex.com with the communications if necessary.

I have confirmed with the [redacted] on premise the night of the event and the venue itself which supplies all the liquor that the customer's claims are incorrect. Customer purchased 6 Hurricane Lagoon Room VIP Access. He was given access to the event, access to all the benefits of a General Admission ticketholder plus access to the VIP Lagoon Room, as advertised. The premium open bar did not turn into cash bar until 2am. The DJ gave a live countdown with all the attendees participating in the countdown. The toast for the champagne is separate from the toast ordered through the open bar and was distributed throughout the venue for attendees to take. There was a separate VIP room with a separate bar that serviced customers for open bar cocktails. Services were rendered as described and in no way fabricated so we will not be able to honor his request for a refund. This group is the only group that has had any sort of issue with the event. On a side note, the bullet point listed below was added to the event details after the customer purchased the tickets so it was not a benefit that was even originally offered to him on his original date of purchase. Thank you.

Review: We purchased the family party pass for NewYears Eve. We were lied to by 5 different employess while booking this pass. I spoke to 4 different gentleman on the phone I questioned each about being able to view the "BallDrop" and were told each and everytime that yes you will be right there and able to view it. We were going to NYC expressly to enjoy NewYears Eve in Times Square. I am a former travel agent and tour guide so questioned them all about this. We were told we had 3 venues we would be able to visit that evening for food/drinks there was no mention that they would be assigning you a venue along with a time to be there. They sold it as you can visit all 3 or just stay at one location your choice. We paid for overnight delivery of our tickets and armbands both needed for entry. We received the tickets but they only sent 2 armbands. We called their customer service to find out how they were going to fix this. We were told that only the coordinator could address this but they were very busy with other customer but said we would get a callback and definately and email I stressed we needed call that day. We called at 11am their time and they closed at 11pm that gave them 12 hours to call us back. No callback ever came. We had to take our time to pickup the other band when we got to NYC. We asked that employee about seeing the "Balldrop" and again we were lied to about being able to view it. They told us to be there around 530pm to get in line which we did at our first venue only to be told 2 hours later after their rep showed up that "No you cant view it from here" You can view it from this other venue we had tickets for so we rushed to get in line at that location to stand for 2 hours while the police refused to allow their rep or any of us access to the venue. At 8pm after standing there for over 2 hours and still no access we returned to our hotel room to watch it on tv. The police at that check point refused entry to all of us and our ticket indicated we needed to be there by 7pm. Lies LiesDesired Settlement: we paid $515.00 per person for airfare x 3 people so that is $1545.00 we spent over $2700.00 for the hotel room for 4 nights and then the entry fee of $758.95 for the family party pass. Along with our food costs and taxi cab fare. All told we spent over $6000.00 for this fiasco. We did this only for 1 reason to see and experience Times Square on New Years Eve. We were bitterly disappointed. We are requesting our expenses back of $6000.00 on this trip based on their false promises.

Business

Response:

I am very sorry to hear that the customer felt as if she was mislead or that information was misrepresented but I unequivocally deny any wrong doing by our organization.

Review: got charged twice, was not provided enough information for customer service nor was my request returned. Looking for a refund of $123. Bought one ticket for New Years ever party at Ladder 15 in Philadelphia. Website is non functional and ineffective. Non working customer service phone number. It's amazing that a company which serves so many people can get away with unprofessional behavior such as this. Please return the requested total. I need to be contacted ASAP.Desired Settlement: refund returned for one ticket. Please contact ASAP at [redacted] or [redacted]

Business

Response:

We apologize for any inconvenience this may have caused as there was a technical issue with our server over the holiday which resulted in this customer's order being submitted twice. All customers that this affected have been contacted to confirm if the duplicate submission was an error or in fact an intentional order. The duplicate will be voided ASAP as this is the first actual business day since the customer placed the order.Customer has contacted Revdex.com in haste. We offer excellent, professional customer service and the error was strictly a technical issue which can and has happened with major websites on high traffic days - and in our case 5 days before NYE is high traffic. Thank you.

Review: The complaint proceeding is the result of the company, cravetickets.com, charging me twice for only one ticket purchased for a venue on New Years Eve. The event was at the club Stage 48 in which one ticket for the amount of $171.95, the full price of the ticket, was charged on December [redacted], 2015. However, a subsequent charge of the same amount ($171.95), was billed to my account on January [redacted], 2016. I was charged twice for the same ticket and took the matter into my own hands. I had called customer service in an attempt to resolve the issue and was told to write my complaint in an e-mail provided over the phone per customer service. The complaint was sent via e-mail, however no response, to this day, has been given. Naturally, I called customer service once again, in which they had informed me that they will take care of the situation and void the second charge. A week had passed, and the issue had still not been resolved. All subsequent calls to customer service went straight to voicemail, as if the company had tagged my phone number as one to ignore. The issue of being billed twice for one ticket has yet to be resolved and customer service continuously refuses to answer my calls.Desired Settlement: The desired outcome for this issue is to be refunded in full ($171.95) for the second bill charged to my account. I should not have been billed twice for the same ticket.

Business

Response:

Customer was part of a guaranteed group of 6 at an Ultra VIP table at Stage 48. Customer purchased a ticket on 12/**/15 - order #[redacted] in the amount of $171.95Customer purchased a second ticket on 12/**/15 - order # [redacted] in the amount of $171.95Both tickets were only processed and charged once. Both tickets are valid as the group under reservation code [redacted] and under the terms and conditions of the purchase the group guaranteed that the group would purchase 6 tickets.Along with [redacted]' two tickets, there were 4 other tickets purchased to make up the group of 6. The ticket purchased on 12/**/15 was approved on 12/**/15 through merchant services but may not have settled in his account until 1/*/16. If in fact that the customer can provide a statement from his bank showing two withdrawals from this one transaction from 12/**/15 (separate from the first order placed on 12/**/15) we will be happy to refund but that is not the case on our system and merchant services. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The table reservation for [redacted] was for a group of five people, in which five tickets, at the club were scanned. When initially attempting to purchase my ticket, the order never went through, indicating it was declined. A second attempt was made, however, a prompt indicated that the group was full. The individual who made the reservation had contacted customer service and had the situation resolved and I was finally able to purchase my ticket. I received one auto-receipt and only one ticket confirmation via email for the order number [redacted]. No other auto-receipt or confirmation of the ticket claimed to be purchased 12/**/15 was received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased tickets for an New Years Eve Event in Philadelphia. The event has been cancelled but we only found out when they shut down the website. They still have not directly informed their customers and phone calls to them they have not had any information to give us. E-mails are also going completely unanswered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Be aware of potential fraudulent activity when attempting to purchase any event tickets. The price changed three times while trying to process an order. After countless hours of trying to resolve the issue with customer service the price ended up being three times what it initially was! Customer service representative and supervisor gave false assurance and only raised the event price.

Don't waste your time or effort in trying to resolve any similar issue with this business.

Review: The event planning and ticket sales company over-sold and eventually cancelled a New Years Eve event. After failing to safely allow entrance to the event they proceeded to cancel. There has been zero attempt to make right on the hundreds of people they took advantage of.Desired Settlement: A full refund of the $399.90 dollars spent on an non existent service.

Business

Response:

The event was not oversold nor canceled. There was am issue at the door in the beginning of the night that resulted in the security having to halt the doors until order was restored. Contrary to what the claimant has stated below, we have been diligently processing refunds to all customers that did not gain admittance. I can supply a list of all the customers that have been refunded as proof claimant is making false claims. Since the event did occur and we have confirmation that 60% of the attendees were admitted we are asking for a scanned copy of the unused ticket as proof of non-admittance. Once received, we will process the refund. Thank you.

Consumer

Response:

After contacting the company seperately they have refunded me the total amount and redeemed themselves in my opinion. I was basing my comments on only a few employees who were at the event and mislead me. The overall company has made up for the few that were there. I would like to commend crave tickets on their quick response to my inquiry and acknowledge that I would use them in the future because of it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was not satisfied with the services that the venue promised, but failed to deliver. The event was a party for New Year’s Eve 2015 and there were many things that occurred, which made this an extremely unpleasant experience for me.

The venue was held in an outdoor tent which promised to be comfortably ‘heated.’ This was obviously not the case because neither I nor any of my friends saw any heating devices. It was so cold that even the employee who checked in our coats commented on how cold it was. The employee had on a winter coat, gloves, hat, and a scarf, yet she was still cold. This made for a very unpleasant night since I was freezing inside of the tent. If I had known that the vendor would not provide a warm atmosphere for guests even though it was promised in the brochure (see enclosure), I would not have booked the event.

Furthermore, the venue promised ‘5 hour premium open bar.’ This could not be further from the truth because the drinks were not premium. The drinks consisted of cheap liquor and there were no top shelf at the venue. For a venue that promised a premium open bar in the ticket price, I was highly disappointed with the selection. The venue did not provide what was advertised in terms of the bar.

The venue was highly disorganized, messy, and gross. The bathroom was littered with toilet papers, which were thrown on the bathroom floor. I’ve been to other venues for New Year’s Eve parties and this is the only event where the bathroom was a scary sight to behold. I went to the bathroom about four different times during my time at the event, and it seemed to get trashier and dirtier with more toilet paper on the ground each time. Housekeeping was simply not around at this event. The dance floor was slippery with thrown bottles and trash. Although I’ve booked the more costly VIP option (which promised to have an enclosed exclusive area for a better experience), it was still dirty and trashy since housekeeping was simply not around to clean up the mess. It was a safety concern since the floors were slippery and I could have tripped and injured myself.

The countdown for New Year was ‘odd’ at this event. I’ve been to other New Year’s Eve parties where the announcer would warn us of how many minutes were left until the New Year starting at around ’20-30 minutes left.’ The countdown at this venue ([redacted]) occurred 20-30 seconds before the New Year. My friends and I were not able to find each other and wish one another a Happy New Year due to the venue’s failure to adequately countdown the New Year. We were saddened that we could not celebrate the incoming of the New Year together since this was supposed to be a fun night for all of us and because New Year only happens once a year. We wished that the venue would have given us advanced notices for the countdown. If we had known that the event would have been so disorganized and lackluster, we would have booked another venue for a better price and services that would be satisfactory.

The venue advertised that food would be included in the ticket price. Although my friends and I arrived early, the food was not prepared yet. We ended up paying for food at one of the outside vendors, which we shouldn’t have had to pay if the food had been prepared on time. We did not see the ‘included’ food until later on in the night. The food that was ‘included’ was barely enough to feed the amount of people that attended the party. By the time we did get in line and got to the ‘included’ food that came with the ticket, there was barely any food left. The organizers simply did not prepare adequately and the party was highly disorganized. I’ve been to other New Year’s Eve party where the food was prepared on time and there were enough for everyone for a much lower price. The venue charged $130 per ticket (VIP ticket), which was doubled the price of many of the other New Year’s Eve party prices. I was not satisfied with the services and disorganized fashion in which the organizers ran the event.Desired Settlement: The business has a responsibility to ensure that patrons are safe and that the services that were promised be delivered.

Business

Response:

The [redacted] on premise the night of the event has responded as follows to the feedback:Heat: The tent was to hold 1,000 people and to put heaters would have resulted in the place being too hot. As with any venue, indoors or out, the space did start out cold but once everyone filled the tent it was comfortable. Open Bar: This is the first complaint I received about the liquor not being premium. Not sure what his standards of "premium" liquor are/ I can pull our liquor if you would like, since we brought in the liquor ourselves. I know Tito's was a sponsor, not sure if he would classify that as "premium" but many others would. Cleanliness: Once again, this is the first complaint we received on this topic in regards to the bathrooms. We staffed Bathroom attendants as well as rovers, who were supposed to keep an eye on this. Slippery Dance Floor: Once again, first time hearing this. If people were "throwing bottles" security should have stepped in and stopped that. I have not heard from our partners, our EC or the security staff that this happened.Countdown: Not sure what party this person attended because once again, no one else has complained about this.Food: Food was a complimentary aspect of the event and not part of the actual ticket purchased by the customer.I think that is everything? If I am missing something please let me know. For the most part, many of her complaints were the first time I am hearing any of this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Dear sir/madam,The advertisement clearly stated that the tent would be comfortably heated, not from heat generated from others (understandable that it would need to be controlled once the crowd increases in size). Nowhere in the ad did it state that 'body heat' would be the only source of heat. Again, if I had known that the venue would rely on huge crowds for heat, I would not have booked this event. This was not the type of heat that guests had in mind I'm sure. I was relatively early to the party, and it was freezing cold. I can not imagine the guests who arrived extremely early, were they supposed to freeze until a substantial amount of crowd were present to ''generate heat?'' The venue definitely led visitors to believe in something that they were not willing to provide.The food was clearly stated as ''to be announced'' on the flyer ad that was on the official website, this would lead guests to believe that food would be adequately provided for. The fact that food was clearly mentioned in the ad yet so little was provided for the amount of guests that attended is simply wrong. The food would be considered complimentary if it was not stated in the ad, this was certainly not the case here. This is a case of false advertisement.The event organizers may claim that they've hired housekeeping. However, this does not mean that housekeeping was doing a good job at what they were paid to do. The organizers were not at the party; I was at the party. I am the one that witnessed toilet papers on the floor and slippery floors. Reviews online from various sources have also complained about the venue's lack of housekeeping; I am certainly not the first person to complain about this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

You attended the event. You discovered the tent was cold in the beginning of the night. You spoke to the [redacted] and at no point did you state that you were not going to participate and decline the benefits of the ticket you purchased. We would have definitely accepted and honor the refund claim at that point. The contrary, you stayed, participated and received the benefits of your ticket purchase from the event (access open bars, DJ, etc..) therefore it is not acting in good faith to request a 100% refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Dear [redacted],It is not acting in good faith as a business to promise something and fail to deliver it. Moreover, customers should not pay if the services rendered were not satisfactory and the venue deceived customers (i.e made false promises) in order to make a profit. It's wrong and bad practice as a business to not admit fault in failing to provide customers what should have been delivered in the first place and blaming it on the customers instead.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased tickets to a New Year's Eve party at the [redacted] for December **, 2013. So did 3 other of my friends. After purchasing the tickets we decided we would not be attending the party. My friend emailed customer service and explained this and she immediately refunded his tickets. He told me to complete the same process and after I did, [redacted], responded to me saying "[redacted], I do apologize but I cannot honor your request for refund. This is a non-refundable ticket and I extended this courtesy to him based on the impression he was the only one that picked the wrong event. I am sorry. " I responded with, "If you are trying to tell me that you are going to pick and choose who you can and cannot give refunds to I think we may have a serious issue here. [redacted], please give me the name and phone number of your immediate [redacted] if you are going to refuse to give me my refund. Thank you." She then responded back with "With all due respect, I am the [redacted]. I extended a courtesy to him. I was under the impression his friends chose a different party and he was excluded so I was trying to be supportive. As you can see it backfires to do anything outside of policy. Your order will not be refunded but it is transferable if you'd like to sell it. " I finally emailed her with "I do not understand how you were able to refund my friend, [redacted], who is in fact in the same situation that I am in, but you are not allowing mine. You stated that you were under the impression that his friends chose a different party. He showed me the email he sent to you and he said nothing of that sort, and you easily issued his refund but are refusing mine. What is the difference between issuing his and mine, considering we are both in the same predicament? "

I do not understand how somebody can selectively decide who gets a refund and who doesn't.Desired Settlement: I would like my refund and for my 2 other friends to receive refunds as well. If [redacted] told my friend who initially emailed her that she could not refund it, then that would be one thing. However she did refund his money and is now choosing not to refund mine or my friends.

Business

Response:

The policy is clearly stated: All sales are Final/ This is a non-refundable purchase. The ticket that [redacted] purchased is a final sale/non-refundable purchase as per the terms and conditions which [redacted] acknowledged and accepted prior to submitting the order.

Review: I called Crave Tickets and requested a 2 person table for a New Years eve event in Philadelphia PA, I was told that all reserved bottle service tables started at 4 people. I went online and selected 4 tickets for a 4 person party (Mezzanine Ultra VIP), which included1 bottle of vodka & 1 bottle of champagne.. This level of ticket was also advertised with a 6 hour Premium open bar from 8pm - 2am. However, when I arrived I was seated at a table with others, strangers that I did not nor did I want to celebrate this event with intimately. Also, I wasn't asked if I wanted to share my table with others. This would be like me reserving a table at a restaurant to celebrate an intimate occasion, only to be seated with another couple. This is not what I requested. Also, Crave advertised 'Premium open bar'; however I do not believe the bar had premium liquor - though I will acknowledge that 'Premium' can be subjective. My main complaint is centered on seating, I would not have purchased a table for four, if I knew that there was even the remotest possibly that the promoter would seat my party with others at one table. Me and my party did not stay at the event long, Also, the Wait staff, bartender, and manager informed me that that had busy all night trying to accommodate angry/disappointed guests, they also informed me that they were not a part of Crave.Desired Settlement: I reached out to Crave after the event by phone, initially. Then I contacted them by email; they were very dismissive of my concerns. I requested that they propose an agreeable compensation, which they flat out dismissed. I was not the only person at the Union Trust event that was unhappy. Others said that they would be contacting Crave to complain also. I would have been open to most any form of compensation when I first contacted them; however, after my discussions, I would now like Crave to give me a full refund.

Business

Response:

Hello.I am sorry to hear that the customer was disappointed with his evening but as per his own account, services were rendered. He gained admission, received his VIP seating, there was access to the open bar and all other benefits were available. To respond to his specific feedback, the table arrangements at this private event space were banquet style seating of 10. To accommodate smaller parties such as [redacted], smaller groups were accepted but tables would have to be shared. This was disclosed on the website event/ticket description. The brands used by the venue were confirmed as premium with such brands as Kettle One, Svedka and Tito's being served. I understand that [redacted] was not satisfied with his experience but all aspects of the advertised ticket were delivered therefore we cannot honor a refund of 100%. At no point in time when the seating was presented did the customer notify the [redacted] that it was not satisfactory and declined services of the Mezzanine Ultra VIP ticket. In a show of good faith, we offer a 10% refund ($15.90 per ticket)Thank you.