Crave Tickets

Review: I purchased tickets to an event on 12/**. I was contacted hours before the event on 12/** and told that it was cancelled and I would receive a full refund. As of 1/* I have not received a refund or any further communication from the company. I have called several times with no answer. I have also sent several e-mails with no response.Desired Settlement: A refund of the full amount of my purchase.

Business

Response:

Below is the confirmation of the refund processed:Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system. Below is a summary:[redacted]

[redacted]Thank you.

Review: 2 tickets were purchased to this venue, [redacted], for New Year's Eve (which for some reason had to be purchased individually.) We purchased Main Room Seated VIP Tickets, where we would have an open bar and appetizers throughout the night, in the main room of the venue with cathedral ceilings and of course seating (which was completely misrepresented on the website.) We were escorted to a table (a table for 5, according to the seating on the wall, when there was only 3 chairs - odd in itself. It also wasn’t in the Main Room that we paid for) and none of the seating numbers matched our tickets! We literally had no seats. When we complained, we were told that they could not do anything to help us because there were 2 companies working this event, and they over booked the venue. WHAT?! (I thought I knew the name of the other company as we were actually sent an email from them by mistake. I didn’t think anything at the time, but it’s called [redacted]. But now after looking at all the reviews, I see that Crave Tickets works under [redacted]. Still a mistake when they sent my boyfriend and I emails saying that we had to go and pick up out tickets, when we actually ordered e-tickets. They then sent a follow up email saying that they made a mistake. I should’ve had a clue at that point!) I guess they go by Crave Tickets aka [redacted] aka [redacted] (which is what the charge on my MasterCard says.)

Anyways, there were tons of people complaining, it was a complete disaster. The hostess actually quit on the spot, saying that she wasn't dealing with this mess. We didn't get what we paid for... We basically had entrance into a club, that was it (which cost us $258.41 PER TICKET!) - so we left. We paid a total of $516.82, for absolutely nothing.

One the staff members working there gave my boyfriend a number to call when we got back, so that we could complain and get our money back. When my boyfriend called the number after we got back, they told us that they would get back to us by this Wed. They never got back to us. So he spent yesterday trying to call the number again (at all different times of the day/night) to resolve this on our own, obviously with no luck. No one will answer the phones anymore. Our tickets clearly state that I paid for 'Main Room Seated VIP' and we didn’t get that. Even in my email, along with the link to the ticket, there’s a whole section about what is to be expected when you purchase a Seated VIP Ticket, and we didn’t get that. I can fax all my documentation over that I have: Our e-tickets, my emails, all the horrible reviews that I’m now seeing, that back up the fact that this company is a COMPLETE SCAM. Maybe we should’ve done more research, but I have good faith in people and would never have expected this to happen on New Year’s Eve, our first visit to New York. A total of $516.82 was stolen from us!!!Desired Settlement: We simply want our money back.

Consumer

Response:

At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased 5 general admission New Years Eve tickets from Crave Tickets. The venue was The Hurricane Club in [redacted]. On the Crave website, it specifically stated the following:

1. Doors open at 8pm;

2. Live streaming of the Times Square NYE ball drop and countdown;

3. Open bar from 9pm to 2am

On the night of the event, my party arrived at 8:05pm, but were denied entry. When we inquired with security why we weren't being let in, we were met with rude and vague answers such as "we're having 'difficulties'", "if you guys keep complaining, we won't let anyone in". We were finally let in at 9pm, which was extremely uncomfortable and inconvenient since it was extremely cold that night and my party wasted almost an hour waiting in line.

Additionally, there was no live streaming nor countdown once the clock struck midnight. The only way my party found out it was midnight was by checking our phones. This put a big damper on our night since the countdown is one of the biggest draws on NYE night.

Lastly, around 1:30am, we went to the bar to get more drinks, but were told by the bartenders we had to pay full price. When we calmly explained that open bar was until 2am, we received a "sorry, but open bar is now closed and you have to pay for drinks" message from the bartenders.

So in conclusion, the three services outlined previously were not rendered and diminished my party's NYE experience with Crave Tickets.Desired Settlement: Partial Refund for services not rendered because if my party would've known that we wouldn't get what we paid for, we would not have purchased the tickets in the first place.

Business

Response:

Below are the benefits listed for the General Admission ticket holder for Hurricane Club. I have confirmed with The Hurricane Club that their bartenders did not switch the open bar to a cash bar until 2am so the open bar ran as advertised. As disclosed in the advertising, there was a potential of a wait time. As per the terms of sale that the customer accepted at the time of purchase, we will not honor a refund for wait times. There was going to be a Live DJ 2014 countdown which took place - no mention of a streaming video, etc as customer stated was ever advertised. I have confirmed that the DJ did a live countdown which guest all participated in to the point you could not hear the DJ. Services were rendered as described therefore we cannot honor his request for a 50% refund. Customer has confirmed admission prior to the open bar start time and the countdown he described was never advertised. Thank you.

General Admission

Review: I purchased two tickets for Crave Tickets' "Crawl till the Ball Falls" pub crawl which occurred on NYE 2014. The tickets stated the event lasted until 4am. The deal was that the customer would get a wristband which voided any covers and a map of the bars that were involved in the event which were suppose to have discounted drinks for those who purchased tickets. I checked in at about 8:45pm and being that the check in bar did not have a cover nor drink specials I proceeded to the next bar, where the drink specials ended right when I got there, at 9pm. Same goes for the next bar and the last bar, didn't have drink specials to begin with either. As it turns out none of the bars had covers and all of the bars either did not have drink specials or their specials ended at 9pm. Meaning that I paid $24 for two tickets that meant absolutely nothing. Along with this there were all sorts of complications when I purchased my tickets, the major one being that I was initially double charged (in the end the second charge was voided). Overall I bought into a scam and I have had a hard enough time dealing with their customer service the last couple days and I would simply like a refund.

Product_Or_Service: Tickets for a bar crawl event.

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my $24 refunded for the two tickets I bought.

Business

Response:

We have no record of this customer contacting customer service to resolve the matter. As we had no issue voiding her duplicate purchase that her browser submitted, [redacted]'s existing order has been refunded. Thank you.

Review: I purchased two tickets for a New Year's Eve party from Crave Tickets. They billed me for two tickets, but shipped only one ticket to me. I called three times asking for them to fix this mistake, but they kept saying that a [redacted] would call me. A week later, no one has called me trying to fix this mistake. The third time I called, they said that their [redacted] was very busy and hasn't had the time to get to my problem; the [redacted] had a week to get to my problem. The service has been poor; no one seems to care about their problem.Desired Settlement: I would like my additional party ticket before New Year's Eve. If I do not receive it in time, then I would like a full cash refund of $227.95

Business

Response:

My initial contact with the Claimant was today, coincidentally the same day as this case was sent to me. The package was shipped as requested to the customer's home. For the record, the Claimant is not the customer of record. Customer claims that one of the two tickets was missing despite the fact the order was assigned two prior to shipping. We in turn have to report this lost ticket to the event producer to determine how they would like the issue resolved and are awaiting their response. We in no way want to inconvenience the customer but there is a protocol to follow. At this point, I have offered the customer a full refund (with the return of the 1 ticket he received) or the option to hear back from the event producer. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is correct that the transactional issue has been partially resolved, but if you look at the category of this complaint, this is a customer service complaint. It is true that Audrey [redacted] received the complaint after receiving an email from me for the first time, but the struggle to get her name and email address from the customer service team was incredible.

I started calling a week before I made the complaint. I explained my problem (my girlfriend purchased the tickets, but I handled the effort to get the shipping error fixed) and the rep would tell me that a manager would get back in touch with me. This kind of call happened three times over five days before I realized that they were not telling their manager to call me back. I then, with four days until the event, called hourly asking for the manager and was told that the manager was busy each time. On the fourth hourly call, the reps began hanging up on me. Not once was I disrespectful to a rep, I just thoroughly explained my experience. Finally, after my tenth call, I was transferred to the manager, Martin. He told me that he couldn't do anything about my situation and that the only thing I could do was email [redacted], the co-owner of Crave Tickets.

I emailed [redacted] and got a fairly quick response that accused me of lying about only receiving one of the two tickets my girlfriend purchased. She said that she confirmed that the package had been correctly stuffed with two tickets although her company sells and ships tickets for a myriad of New Year's Eve events. [redacted] offered a refund if I hand delivered her the one ticket I received. My girlfriend and I live quite a distance from [redacted]'s office and paid $16 for shipping; the idea of travelling to the company's office despite paying $16 for shipping that wasn't correctly handled did not appeal to me especially since we still wanted to attend the event. After I threatened to make a refund claim with Visa, [redacted] said she would connect me with the event producer, who would be able to issue me a replacement for my "lost" ticket (in every mention of the ticket her company failed to ship us, [redacted] intentionally, rudely, and incorrectly put quotations around the word "lost."

When the event producer, [redacted], called my girlfriend, she told us that [redacted] would have no way of confirming that the envelope was correctly stuffed considering they don't track that and that sending an incorrect number of event tickets happens every now and then. She then told us she would issue us an additional ticket if we picked it up from her office. We were able to have a friend who lives in Manhattan pick up the ticket for us and we attended the event.

The above covers the customer service portion of the complaint, but I said the transactional issue is only partially resolved. I am requesting a refund of the $16 my girlfriend paid for shipping because our complete order was not shipped to us and we did not experience the convenience that comes with shipping because a portion of our order still had to be picked up.

Thank you for your attention to this matter and I'll await the Revdex.com's response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Despite customers misinformation, two tickets were shipped. Customer has acknowledged the receipt via Fedex of one of them therefore confirming the package was shipped. We will not be refunding the cost of the shipment.

Review: I purchased my ticket on December [redacted] and had several issues with the purchase. The first issue being that I was charged twice when my confirmation screen only showed me one confirmation. I then went to use the website to send an email to customer service and the customer service site was not functioning properly. My second issue was that the price I was charged should have been $159 for the ticket yet I was charged $169. My third issue is that I had entered the Promo code of "[redacted]" which should have waived $20 of the cost and that was reflected in my review of the order, yet it was not reflected in my confirmation. I was able to send an email on my own which I was responded to by a customer service representative, voiding the second charge, and looking into the promo code, yet I never received a response. This issue has now been going on since then and I would really appreciate it if it could get resolved. I spoke with the [redacted], [redacted], when I went to pick up my ticket for the event and she ensured me that it would be taken care of in 8-10 business days. I have made many more failed attempts at getting this issue resolved and received no response.Desired Settlement: I would like the $30 refunded.

Business

Response:

The duplicate charge was voided on 12/**/14. Confirmation code [redacted]The ticket price of The Brickwood VIP Access ticket on the date of purchase was $169 - not $159. We understand that he computer save the $159 price so we in good faith will honor it. Customer did not enter the promo code that she stated she entered [redacted]. She entered [redacted] which is not a valid promotional code existing in our system.We will process the refund for the $10.

Review: I purchased tickets for an event in New York for New Years Eve through this company. I am from Maryland and did not arrive in NY until later on that day. The website claimed that the ticket collection center would have extended holiday hours. When I called the lady told me they would be closing at 8pm. When my sister called they instead claimed they were only working from 9-5 and I could not be helped. The actual ticket was needed for the event and had I known that the office would not have extended hours like the website stated I would not have purchased the tickets.Desired Settlement: I would like to be refunded for the two tickets.

Business

Response:

The customer purchased tickets for a NYE event in New York City on 12/**/13 at 12:08pm. Customer selected Pick Up as delivery option prior to the completion of the purchase of the non-refundable ticket. It was the customer's responsibility to pick up the ticket as the Ticket Pick Up Center as she was attending an event inside the Times Square Zone which the only way to gain admittance would be the physical ticket. Our ticket pick up center was servicing customers until 11pm on 12/**/13. No one would have told her on 12/**that we closed at 5pm - the most busiest day of the season. If the Revdex.com would like I can provide a list of customers and time stamps as well as verification from Penn Pavilion management the security team verifying the hours. Our policies and terms and conditions are similar to a concert or Broadway show. Failure to pick up her ticket (which was $40) does not warrant a refund. We were ready, willing and able to service her and the thousands of other ticket holders that came to pick up tickets for their events.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not choose pick-up. It was the only option. And I called several times and spoke with at least two different agents and they both said offices close at 5 pm and one lady even said there was nothing she can do the offices close at 5. I emailed the company through the website and revived absolutely no response. It was only now after filing a complaint do they send a response of these extended hours which were not posted on the website.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Claimant is correct. At such a late date, there was no other ticket delivery option available except Pick Up. Terms and conditions state that it is the customer's responsibility to pick up the non-refundable tickets. Failure to do so or not attend the event are not acceptable reasons for a refund. If customer claims that she saw the last pick up time was 5pm and she could not get there in time, customer should not have purchased the tickets but she did and her tickets were taken out of the capacity so no other individuals could purchase. The fact was there were extended hours and customers were advised of the last minute pick up hours. If the Revdex.com would like a registry of all the customers that picked up tickets from 5pm -11pm on 12/**, please advise. Thank you.

Review: The ticket was for a new years eve bar crawl that was supposed to last for 10pm to 4am, the advertisement promised deals at specific bars during this time. When going to about 5 different bars we encountered the same problem: at every bar the bartender or bouncer informed us that Crave Tickets had only told the bar to offer deals until 12am, and thus we were unable to get the promised discounts after 12am at any of the bars on the bar crawl list.Desired Settlement: $17 for the bar crawl ticket plus $19 spent at a bar called [redacted] because they did not honor the deal after 12am. I spent more money in cash that night at other bars, but because there is no record of that I am fine with a total refund of $36.

Business

Response:

If the customer was not satisfied with his experience, we will refund him the cost of the ticket. Regrettably, no additional refunds beyond the ticket price will be honored. It was the customer's choice to accept and purchase of the drinks. The refund will be processed back to the customer's card. Please allow 1-3 business days for the credit to post. Thank you.

Review: double billedDesired Settlement: refund and apology

Review: I have two complaints against this company.

1. I purchased tickets from them for a New Year's Eve event and they charged me twice. They sent me two order receipts.

2. The event they were selling was a fraud because the participating bars had no idea about these tickets.Desired Settlement: I would like the duplicate charge to be refunded immediately along with original amount. The business that is selling this has a responsibility to actually put together an event or provide some service. The only thing that was provided was a map that listed bars which had no connection to this event.

Business

Response:

The duplicate submission was previously voided (see proof below):[redacted]

Contrary to what customer is stating, there was no "scam". If she had issues with the check-in and crawl she should have emailed us and we have no record of her contacting us for resolution, instead directly going to the Revdex.com.I will refund the valid order:Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system. Below is a summary:Transaction ID: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I would like a total refund the event I paid for was a COMPLETE SCAM! The New Years Eve bars that the "ticket" included did not have cover charges, so I paid $23.00 for NOTHING! I was also double charged for the "ticket" I contacted the day I purchased the ticket which was on December [redacted] 2014. I spoke to customer service who gave me [redacted] to email. I never got a response so on Dec [redacted] I sent an email to the service email and received Case #[redacted]. I still have not heard back from this company. Today is January [redacted] 2015.Desired Settlement: I would like a total refund the event I paid for was a COMPLETE SCAM! The New Years Eve bars that the "ticket" included did not have cover charges, so I paid $23.00 for NOTHING! I was also double charged for the "ticket" I contacted the day I purchased the ticket which was on December [redacted] 2014. I spoke to customer service who gave me [redacted] to email. I never got a response so on Dec [redacted] I sent an email to the service email and received Case #[redacted]. I still have not heard back from this company. Today is January [redacted] 2015.

Business

Response:

The duplicate order was voided a few minutes after the order was processed. A refund has been issued for the 2nd purchase. Thank you.

Review: The complaint is still being filed because although we received the “merchandise”, in this case the

tickets, we did not receive the services that were advertised with the purchase of this tickets. We

believe that the advertisement for these tickets was false and misleading, and

CRAVETICKETSCOM did not respond to our complaints in timely manner or offer to refund our

tickets even partially. We feel as if Crave and Joonbug did not provide us with the benefits that

were advertised and promised to us at purchase.

1. There was no VIP line to get into the hotel, as advertised for the exclusive platinum VIP ticket

holders on crave.com's website. We waited in line from 9:30pm-11:30pm. Considering we spent

$254 a person per ticket (collectively $1500) we didn't have much time to enjoy our tickets.

2. Once we were in, we were not seated at a table. We had a little area around two small end

tables, and not enough room for all 6 of us to sit. [redacted], the event coordinator, had called to

confirm our reservation for a table of 6 a few days prior to the event. The two "end tables" were

so small and flimsy that one of our bottles of vodka fell off and spilled everywhere. Considering

how much we payed for the bottle service, and $40 gratuity for each of the 3 bottles, the lack of

table space for the bottles was unacceptable. Moreover, the tickets should have guaranteed

everyone in our party a seat--there was only enough room for 3 out of the 6 of us to sit.

3. The online advertisement stated that we would be given Grey Goose or Premium vodka. We

didn't even receive a vodka that was near comparable to the quality of Grey Goose! We were

given Double Cross vodka. It was terrible.

4. W were not allowed to access any other part of the venue except the VIP area. We were not

allowed to go dance on the dance floor in the general admission area. The whole point of VIP

was to be able to access the entire venue!

5. Our ticket stubs were supposed to give us entrance into the BB King after show, but at the

entrance of the venue, we were instructed that we had to give them our tickets in order to be

seated at our table. We therefor did not have ticket stubs to allow us to enter the BB King after

show at the end of the evening.

We believe that we were not given the benefits promised with the purchase of the ticket, and

therefor are entitled to a refund of our tickets.Desired Settlement: 254.95

Consumer

Response:

At this time, I have not been contacted by Crave Tickets regarding complaint ID[redacted].

Sincerely,

Review: After purchasing a ticket from the website I called the customer service to change my ticket due to the fact the ticket I purchased had changed. After speaking with customer service I was told to purchase another ticket (which was more expensive than my precious ticket) and they would refund my previous purchase. After not receiving a confirmation email, which was promised by customer service, I called back and was hung up on several times. After finally reaching someone I was put through the run around and told to call back to several people (Ashley and Doug). After my final attempt to get my money back I was put on hold for 20 minutes before I decided just to hang up. After all is said and done I am just trying to get my money back for the first set of tickets I purchased because if I was not informed by customer service to purchase another set of tickets, I would have kept the first tickets and not purchased additional tickets.Desired Settlement: Refund for tickets with confirmation #: [redacted] with a total of $385.95

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Crave Tickets has been resolved.

Sincerely,[redacted]

Review: I attempted to purchase a $30 open bar ticket to the Halloween night 2015 event at Tavern on Broad in Philadelphia. Like others have stated on here, I was charged twice! The first transaction came up saying my debit card was declined. I received no email confirmation so I attempted the transaction again. The second transaction went through and I received the email confirmation. I only saw one pending transaction in my online banking so I legit believed there had been some card issue. Well I was completely wrong. Fast forward to 11/* and I checked online banking to see both charges for $35.95 posted to my checking account. After reading countless complaints on here where the exact same thing happened, I am convinced this company is doing this deliberately. Only 41 or so have noticed it in the last 3 years but they sell tickets to many events in multiple cities and 100s if not 1000s of people could have been ripped off by being double charged by this company!! Their website says all over it to call them for assistance but they provide no phone number. I searched [redacted] and found a phone number listed on [redacted], where they've also amassed almost entirely all 1 star reviews from buyers who had similar terrible experiences. I have emailed them and received no response. I called the phone on the [redacted] page at least 5 times and no one answers it.Desired Settlement: I want a full refund of the duplicate charge in the amount of $35.95.

Business

Response:

Thank you for forwarding the complaint. The information the Claimant has provided is inaccurate. She has already been in contact with our organization and she has already been assisted with her duplicate orders. Refunds on the duplicate transactions have been refunded. Our website clearly states on the submission page to not hit the submit button more that once, which could result in a duplicate submission. Contrary to her claims, our contact info is clearly displayed on confirmations, websites, etc for any and all customers to reach us. Further, any issues in billing have been resolved directly with the customer and any negative claims on our ethics or billing practices are false and to be quite frank slanderous and should be removed from her claim as it is not a fact. Revdex.com requests that businesses state the facts, not opinions. They should ask the same from a Claimant. Fact is she submitted orders and all duplicate submissions have been refunded. Thank you for your time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received an email confirmation that they refunded the requested duplicate charge in full.However this business is being very dishonest and I don't believe my claim should be altered to remove any of my original claims because they have not adequately provided contact information on their website nor in the email confirmations for ticket purchases. The email confirmation I received says "Call Us" but no phone number is listed. The customer service page on their website also says "Call Us" but lists no phone number. The email submission form over their website has errors and does not work correctly. It's as if they are making it more difficult for customers to contact them deliberately and don't response until the Revdex.com has gotten involved. The business is repeatedly accusing people of clicking a Submit button more than once which is not true. Users are clicking the button once and being told their payment method has been declined. As they receive no email confirmation notice indicating it actually has gone through, users are attempting the purchase again. I believe this business may be well aware of these processing issues and are taking advantage of users who do not notice they've been charged multiple times. They issue refunds only when a user has noticed and complained. I truly believe this business would not have received as many Revdex.com complaints and claims as they have if they were being as completely honest as they claim they are.

Sincerely,