Crave Tickets

Revdex.com:At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted]
Sincerely,[redacted]

Customer was part of a guaranteed group of 6 at an Ultra VIP table at Stage 48. Customer purchased a ticket on 12/**/15 - order #[redacted] in the amount of $171.95Customer purchased a second ticket on 12/**/15 - order # [redacted] in the amount of $171.95Both tickets were only processed and...

charged once. Both tickets are valid as the group under reservation code [redacted] and under the terms and conditions of the purchase the group guaranteed that the group would purchase 6 tickets.Along with [redacted]' two tickets, there were 4 other tickets purchased to make up the group of 6. The ticket purchased on 12/**/15 was approved on 12/**/15 through merchant services but may not have settled in his account until 1/*/16. If in fact that the customer can provide a statement from his bank showing two withdrawals from this one transaction from 12/**/15 (separate from the first order placed on 12/**/15)  we will be happy to refund but that is not the case on our system and merchant services.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received an email confirmation that they refunded the requested duplicate charge in full.However this business is being very dishonest and I don't believe my claim should be altered to remove any of my original claims because they have not adequately provided contact information on their website nor in the email confirmations for ticket purchases. The email confirmation I received says "Call Us" but no phone number is listed. The customer service page on their website also says "Call Us" but lists no phone number. The email submission form over their website has errors and does not work correctly. It's as if they are making it more difficult for customers to contact them deliberately and don't response until the Revdex.com has gotten involved. The business is repeatedly accusing people of clicking a Submit button more than once which is not true. Users are clicking the button once and being told their payment method has been declined. As they receive no email confirmation notice indicating it actually has gone through, users are attempting the purchase again. I believe this business may be well aware of these processing issues and are taking advantage of users who do not notice they've been charged multiple times. They issue refunds only when a user has noticed and complained. I truly believe this business would not have received as many Revdex.com complaints and claims as they have if they were being as completely honest as they claim they are.
Sincerely,
[redacted]

Customer has not emailed us to rectify the situation. The individual he named to have emailed does not work for our organization. The resolution would be that once the customer arrives to [redacted], we would switch out the tickets so they are in the same route. We would in turn need the tickets that...

customer is currently in possession of. Customer needs to email [redacted] to make the arrangements to switch out the tickets. The tickets are non refundable and if purchased separately, there was no way to tell that their reservations were linked unless noted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The table reservation for [redacted] was for a group of five people, in which five tickets, at the club were scanned. When initially attempting to purchase my ticket, the order never went through, indicating it was declined. A second attempt was made, however, a prompt indicated that the group was full. The individual who made the reservation had contacted customer service and had the situation resolved and I was finally able to purchase my ticket. I received one auto-receipt and only one ticket confirmation via email for the order number [redacted]. No other auto-receipt or confirmation of the ticket claimed to be purchased 12/**/15 was received.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer submitted two orders:[redacted] which was voided:Void confirmation below:[redacted]The other submission was a valid order with the order number: [redacted]An email...

confirmation along with the eticket link was sent as follows:from:[redacted]date:Mon, Aug **, 2015 at 1:52 PMsubject:Order Confirmation [redacted]mailed-by[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Crave Tickets has been resolved.
Sincerely,[redacted]

The order has been refunded in full. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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I have not received the $39 back into my bank account. I have still been charged for the ticket.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Below is the confirmation of the refund processed:Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system. Below is a summary:[redacted]...

[redacted]Thank you.

Revdex.com:At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[It is inconceivable that there is no way to remedy the situation, and absurd that Crave tickets does not care enough about their customersto attempt any form of reconciliation, especially since you can see that my tickets were never used. To insinuate that I would have traveled to New Yorkwithout attending the event that I paid for, and gone through the trouble of filing this many complaints just for the fun of it is ludicrous. You cancontact [redacted] to confirm fact that the package was never delivered, they were not simply misplaced. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The company said hat I had a choice.  This grave mistake on their part was NOT my choice.  I chose to purchase a ticket.  Their website had a glitch and did not process the ticket.  The company needs to take responsibility for their website and it's functionality.  The company needs to be held accountable.  The company needs to realize that even in this process it is wrong to blame a customer for anything, most especially for their own faults.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

1. Email confirmations are autogenerated at the completion of every purchase. In this case one was sent to the Claimant's [redacted] account which he provided.2. The tickets were shipped out via [redacted] on 12/*/14. Customer was provided the tracking link for package [redacted]. Customer...

requested the ticket shipment to:[redacted]As per [redacted], the tickets arrived at customer's residence on Tuesday 12/*/14 at 1:26pmHere is the link to [redacted] tracking of PO [redacted]In the case of a "lost package" the recipient must place a claim with [redacted] and provide us a trace number. Customer did not provide what was necessary.If Revdex.com would like a copy of the [redacted] invoice as prrof of delivery, please advise. Thank you.

We apologize for any inconvenience this may have caused as there was a technical issue with our server over the holiday which resulted in this customer's order being submitted twice. All customers that this affected have been contacted to confirm if the duplicate submission was an error or in...

fact an intentional order. The duplicate will be voided ASAP as this is the first actual business day since the customer placed the order.Customer has contacted Revdex.com in haste. We offer excellent, professional customer service and the error was strictly a technical issue which can and has happened with major websites on high traffic days - and in our case 5 days before NYE is high traffic. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
  Dear sir/madam,The advertisement clearly stated that the tent would be comfortably heated, not from heat generated from others (understandable that it would need to be controlled once the crowd increases in size). Nowhere in the ad did it state that 'body heat' would be the only source of heat. Again, if I had known that the venue would rely on huge crowds for heat, I would not have booked this event. This was not the type of heat that guests had in mind I'm sure. I was relatively early to the party, and it was freezing cold. I can not imagine the guests who arrived extremely early, were they supposed to freeze until a substantial amount of crowd were present to ''generate heat?'' The venue definitely led visitors to believe in something that they were not willing to provide.The food was clearly stated as ''to be announced'' on the flyer ad that was on the official website, this would lead guests to believe that food would be adequately provided for. The fact that food was clearly mentioned in the ad yet so little was provided for the amount of guests that attended is simply wrong. The food would be considered complimentary if it was not stated in the ad, this was certainly not the case here. This is a case of false advertisement.The event organizers may claim that they've hired housekeeping. However, this does not mean that housekeeping was doing a good job at what they were paid to do. The organizers were not at the party; I was at the party. I am the one that witnessed toilet papers on the floor and slippery floors. Reviews online from various sources have also complained about the venue's lack of housekeeping; I am certainly not the first person to complain about this issue. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Crave Tickets regarding complaint ID[redacted].
Sincerely,
[redacted]

A refund has been processed. Thank you.