Crazy Frog Pest Control Reviews (%countItem)
Crazy Frog Pest Control Rating
Address: 1200 E Watertower St, Meridian, Idaho, United States, 83642
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I signed a 1 year service agreement with crazy frog, through the 1 year using them I was very displeased with their service. They’re service was not working at my property. I was still seeing a lot of bugs that their service said would kill. I called and had them come out for a re service and it still did not resolve the issue. After 11 months of my 1 year contract I called to tell them I don’t want them to come out for another service because it wasn’t working for me. They told me I had to have them come out one more time due to the contract I signed. I told them I did not want them to come out and charge me over $100 for a service that doesn’t work for me. She said ok and that they will cancel my service, they canceled my service and charged me over $300. I called them to tell them that I did not want to be charged the $300 cancelation fee if I only owed them $100 for one last spray. So they said they could reduce my cancellation fee to $100 and I said ok, I proceeded to tell her that I was not happy with the service and the customer service and that I was going to review there company on a website. She told me that if I were to review they’re company poorly that she would charge me the $300 cancelation fee. So now I have a $300 fee for a service that has never worked for me. Even after telling them that the service didn’t work, they said they have to charge me for the full year because I had a contract. I feel that they weren’t holding up on they’re side of the contract and that’s due to the service not working for my property. I feel like I should not have to pay them $300 to cancel a contract that only requires one more spray($100). The customer service was terrible and the service did not work. I ask them to waive this cancelation fee especially after we negotiated over the phone to drop it down to $100 and then she threatened to charge me $300 if I wrote a bad review.
Mr. signed up with us for 5 total services. 1 initial service and 4 quarterly services. As he had mentioned, he had agreed to these services and had only one more to complete. We did not know he was still seeing pest until he called in May for an additional service. We completed this additional service as requested on 05/23/19. After this service was completed we did not hear anything further about them continuing to see pest. We scheduled his next quarterly service in August and Mr. cancelled this regular service. We tried to come again in September and this is when Mr. expressed his concerns that he was seeing pest. We explained that he was past due for his quarterly service since he cancelled his regular service appointment and explained the importance of maintaining a regular schedule to keep control of his pest. Mr. did tell us that he never let us know that he was seeing pest for over 3 months and before that there was never any mention of seeing these pest. We tried to work with Mr. and sending someone out to address his concerns. Mr. decided what was best for him was to close the account. He was aware of the agreement and the amount of services he had signed up.
Complaint: ***
I am rejecting this response because:
I let Crazy frog know that I was unhappy with their service when I called for the extra treatment, then in September, I let them know again that it wasn’t working. I had set up another service but due to rain the technician informed me that they will reschedule and they never rescheduled. Besides the point, I never was happy with the service just because they’re spray wasn’t working. I had 1 spray left on the contract and I felt I should not have to pay for that spray because they were not holding up the end of their contract which is pest control. I refuse to pay this company any more money. Contract says I pay them for a service of pest control. They’re product did not control pest for me.
Sincerely
Yesterday, Crazy Frog pest control technicians Cole and Joshua arrived at my house for their appointment. They came to the door and commented that our house had many spider webs, something I had noticed. When they finished, all of the webs and dead bugs were cleaned up and
the house had been sprayed. They went out of their way to do a good job. Kudos to Cole and Joshua.
Greg was our technician on a maintenance service September 6. He arrived right on time, was friendly and thorough. He was very willing to accommodate our need to have the inside done first, as we had to leave for an appointment. He also closed the gate firmly, which almost never happens. Crazy Frog treatments have definitely made a difference in the number of insects we see in and around our house.
I would not recommend Crazy Frog! They are very sneaky about their contract and they lie to you about how low they can go on the first treatment. They told us $50 and to not say anything to our neighbors because that was a deal only we were getting but after talking to our neighbor they got it for $30! We were not home for 2 of the appointments and after watching our security cameras we could see that our yard and house did not get a proper treatment. I complained and nothing was done! Terrible customer service!
Hi ***, We are sorry to hear that you are unhappy with your service. Our pricing does varying depending on the needs and size of an individual home. I do see that you left a review on our internal system in June and we did call you back offering a free re-service. If you would like to call our office we would be happy to address any further concerns you have 208-649-4887.
Crazy Frog as a whole.
Majority of owners do not listen to the voices of their employees, or reach out to fix the concerns. From seeing things on company ipads that should never be there (porn), to osha violations and violations against the WSDA.
Always seen this company at its worst, but never its best. Recently left, but have Been with this company for a little under a year.
Within this time frame the accounts of misconduct against employees on pay and benefits is a joke. The raise after passing all 3 tests wasnt given untill 3 months later. The insentives were taken away, the excuses came from the owners-always something to stop bonuses from coming in. Most of the employees do not get what they signed up for in the contract, not all benefits are given there.
Went almost 3 months without a gas card which impeted on my ability to effectively work. Back window has been busted and still is. "Working on it" is the solution.
Run down trucks, managers try their best to fix and hold the fort down, really cant when Owners dont acknowledge or respond to the concerns and messages provided by the employees to better the company. The amount of family time lost, the amount of sweat and time put into this company especially when starting off (company was behind soo many accounts), everyone was putting in 12 hour days. Making minimum wage. Even techs that have been here for years barely make more than the rest of the techs. Everyone is truly elbow to elbow in the pay, with the same amount of work.
Compared to other company's with the same amount of tedious work, this one does not provide any benefits lile 401k, healthcare,vision, etc. Which it should for how many people work here and how big Crazy Frog is as a company.
Crazy Frog as a Kennewick branch:
Best branch in the company!
The enviroment of knowing everyone on a daily and personal basis puts you at ease.
The manager of the Kennewick branch has really stepped up from the last one. Less mistakes and alot has changed to benefit the techs like the paid 2 weeks vacation. Able to take the work truck home with permission as well as company tablet. These insentives made the job alot easier. Start at 7:30 off by 5 most days.
This is my honest review with the company.
Had more negatives that positives while working. I was never really one to complain and complain, nothing ever got solved anyways.
Love this company. Alex was at our house for quarterly service on 9/3 and did a fantastic job. He is so kind and professional as well. My husband had pulled in the driveway and took a phone call in his truck. Alex happened to be working on the front at the time and my husband commented on how he was impressed he was by his thorough work. Thanks for having such great employees
Noah L came by today and did an excellent job. We’ve used Crazy Frog for the past 2 years and have been impressed with their ability to satisfy their customers needs.
Our tech's, Tanner and Joshua did an awesome job on our home pest control application. They were prompt, courteous, and very knowledgeable. We appreciate their professionalism!
On may 10th 2019 a salesperson from Crazy Frog Pest Control came to my door and sold me on their service. He told me it was normally $299 and then $33 every quarter. He said they had a special and it was $99 and $33 every quarter after that so I said about $200 a year and he said yes. My parents were here and witnessed him say that it was $200. I said that's a great deal. I signed his notepad which only showed the box to sign and no contract terms. I thought I was just signing to agree to pay not signing a contract. He never stated there was a contract or told me about any early termination fees. Since the initial $99 charge which was billed right away I have gotten a $33 charge every month. At this rate it would be $463 for the first year. I would have never agreed to this if he would have been honest and upfront.
When I called to complain about the charge I was told I misunderstood. I said then cancel my services and that's when I was told I'm under contract and it's $250 to cancel. That's more than I was told I would be paying for a whole year. The lady I talked to said I was sent the contract shortly after I signed up for service. She said that she could send it to me again. When she verified my email it was incorrect. This is why I never got the email. if I would have saw the email I would have canceled before any services were started. I think they do this on purpose so you cant cancel in the first 3 days.
After the 2 services I have received I still have ants and wasps. I can do better myself. Whatever they are spraying is not very strong.
I just want to cancel and stop being billed monthly but after reading many other complaints online I don't think this will happen. All the other complaints are similar to my situation. Some people are being turned over to collections for not paying for something they never agreed to. This company has hundreds of unhappy reviews on yelp, Google etc. They need to be stopped. Where are our rights as consumers? Liars & Cheats
We were able to get a hold of the customer and reached an agreement.
On July 3rd I had Bull Frog come spray for ants and earrings. The gentleman Jay didnt do what was promised to me and he did a terrible job. So I complained and asked for my money back and for them to not come back and cancel mt service. Well today they took another fee out and they were never here. I knew this was going to happen should of went with my gut. Any help would be appreciated
Hi ***, We are sorry to hear you are upset with your service. We have not heard about your concerns and would be happy to address them if you want to give our office a call.
We look forward to hearing from you 208-649-4887.
Colton came by today and he preformed service professionally and efficiently. Made sure any and all concerns were addressed.
My mother in law is 92 years old and my husband and I handle her affairs. She had a young man come to her door and talk to her about pest control. She told him she already had another company take care of this for her, but the young man urged her to try their services for 29.99 to see if she liked it. He told her her was a student at Boise State and he really needed to pay for his tuition so that was why he was working for this company. She has a grandson who also goes to Boise State and she wanted to help the young man out. He said he only needed a few more clients to make his quota.
She specifically asked if she could cancel the services at any time if the service was not up to par with her existing company. The young man said no problem at all. He said if for any reason she was not happy she could call the office and cancel. He said he could get her scheduled right away. This young man said that once she signed the tablet he was using to confirm her appointment, the office would send out all the details about her first visit. What he failed to tell her was she was signing a contract not just signing up for her first initial visit. She is 92 years old and did not realize what she was signing. He failed to tell her that if she wanted to cancel it would cost her a lot of money. He also told her she would get a copy of the paperwork mailed to her. The only thing she ever received was the confirmation for the appointment.
They came and did the first application and she had to call the next day as bugs were everywhere. She had family coming from out of town and she could not have them there with all the bugs. The office said they could not come out for another week so she said she would have to call her other company back out for the emergency. She told the office lady to cancel the next visit and she was told she could not because she had signed a contract. Now they want to charge her $270 for cancellation. She still does not have a copy of any contract.
Looking through the account, it looks like she signed up with us on 05/16/19 and serviced her on 05/23/19. In our agreement, it outline that you will see an increase of pest after the first service. *** called in on 06/06/19 asking for a service. Since this was a Thursday afternoon our schedule was tight before the weekend. The representative on the phone was unable to find her a spot before the weekend and let *** know that he would get with his manager and we would call her back. We called her back less then 10 minutes later to let her know we could be out the next morning. At this time, *** told our manager that she just wanted to cancel the contract and go back to her other company. The manager explained why she was seeing pest and explained that we were offering her a spot for the following morning. Unfortunately, this was not the resolution that she was looking for. She grew very unhappy and cursed at our manager. We did ask her if she needed to call us back when we could come to a common resolution since she was still in agreement with us. The customer continued to yell and curse then hung up the phone. We would love to come to a common resolution with the customer.
Complaint: ***
I am rejecting this response because: They absolutely did not offer to come out the next day. Yes, she did curse after being unable to get the staff on the phone to listen to her complaint. They continued to talk over her and just kept saying she signed the contract. She cursed once by the way, not continue to curse. She is a church going 92 year old women and she was so upset that she had used one bad word that she called the staff back to apologize. She cursed and then hung up. This company still has not addressed the issue which was the rep that came to her door lied to her. Well, to clarify, he failed to tell her that is she canceled the service she would be charged a fee. He never told her that. He never told her she was signing a contract either. We want the $270 to be removed. She paid for the first service and she should not be charged for something that was not explained at the time the rep was out to her house.
Sincerely
We have resent the agreement and service guidelines to ***. Since ***, did accept the original discount when signing the service agreement, we do just ask that she pay that back if she wishes to not continue. As stated in the agreement "If for any reason, at any time, the contract is cancelled before its completion of the services outlined in the schedule above, and the initial service has been completed, customer agrees to pay the full initial charge". *** acknowledge this agreement multiply times and said she just wanted to go back to her old company not allowing us to come out any further.
Complaint: ***
I am rejecting this response because: Wow, they really do not get it. They never told her about the penalty nor did they tell her she was signing a contract. 55 complaints and numerous request to do the right thing as they mislead my mother. It's ok I can see that they are not going to back down. Well, neither am I. I will continue to let consumers know about their shady business practices and I will now move on to the Attorney General and any other avenue I can think of. The office staff should be very proud of the fact that they duped a senior citizen on a fixed income ….Karma, yes it is a thing.
Sincerely
I don't know anything about the level of service this company provides but they really start off on a bad foot when they don't know how to read a sign on the front door. I have a sign on my front door that clearly says in bold capital letters "NO SOLICITING". They woke up my sleeping toddler & my sleeping baby because they don't know how to read. Apparently reading is not the strong suit for employees at this company. I already have a pest control company & the pest control company signs in my yard and they do a great job I highly recommend. I asked the "gentleman," why he found it necessary to knock on a door that clearly didn't allow solicitors. His response was "I have a job to do." Not at my house you don't, won't and never will. Don't use these guys as obviously they don't know how to read. Try Pointe Pest control because they do a good job and they don't solicit you at 8:30 at night at your home ringing your doorbell when your sign out front says no soliciting. Unconscionable!!!
We would like to apologize for this situation. Our salesman do have strict guidelines that prohibits them from knocking on door with "no soliciting" signs unless we already have a working relationship with this. We will be sure to readdress this issue with our salesman today. I do know Pointe also has door to door salesman and feel as though it's unfair to recommended a service over ours when you don't know anything about our service. We do apologize for the salesman and this will be addressed.
Complaint: ***
I am rejecting this response because: Essentially what the company is eluding to is that other companies engage in this behavior of ignoring no soliciting signs, so we should be able to do it too (we are sorry we got caught). Everything the company said in the apology is null & void. Obviously they have yet to learn their lesson. Their employee’s reckless actions caused a very miserable evening for my family as we have toddlers who do not easily get to sleep. That’s why we as a household have taken the preventative measure of a “no soliciting“ sign. Crazy Frog’s employee made the callous remark after I asked why he ignored the no soliciting sign that “I have a job to do”. I’d like an apology from that employee or his manager so that I can rest assured this discourteous and disrespectful will cease to occur in the future and also so I’m not being paid blind lip service from corporate.
Sincerely
Love these guys, always very responsive and professional. My technician today, Marc, arrived on time and advised when he was here. He then walked my property with me to take note of my areas of concern, performed my quarterly service and got rid of several wasp hives from my homes upper most peaks. Marc then loaded his truck back up advised that the service was completed. What else can you ask for? Been using these guys for years and they always do a professional first rate job. Highly recommend
Thank you so much for taking the time to share your feedback! We are so happy that you enjoyed Marc and the service!
I got a quote Friday arranged payment arrangements, they said they'd be out Monday to start washing everything , Monday came they didnt show we called6 times finally got a response around 3:30 in the afternoon Joshua the tech that came out to my home calls to tell me " hi Joshua Strom here from Crazy Frog. I sincerely apologize but we will not be able to provide you with the service as we talked about. I was I structured from my sales manager that we won't be able to perform that type of service for you. Again I sincerely apologize. " his exact words and supposedly he already talk to the manager for approval ..after all that I was really hoping for a peaceful nights sleep..I highly do not recomend this company they will keep you waiting for nothing ,I truly believe If I wouldn't of called they weren't gonna call and let me know either...????????
Crazy Frog has been great-- they are very communicative, their technicians are knowledgeable and friendly, and always are ready to provide extra care (usually at no further charge!) when you need it. My most recent tech was Nic!
Their tech's are the best. They are always on time and do a great complete job. Please thank the tech that was here last week.
Greg did a great and thorough job as always. We've been using this service for a few years and have had good results.
After my year contract was up, I asked Crazy Frog to stop coming to service my property. Several times over about 8 months, I responded "No" to texts saying they were coming the next day, as well as calling the office to ask the automatic alerts and services to stop, as I was no longer in contract and financially I was not interested at this time. On May 1st, I came home to a notice of service. When I called to ask why, the gal said she saw on my account not to service my property unless I ask for service again, however she informed me that that is just how the system works, and offered me half off the service. The next day I had their sales guy at my door to sell me a pest control contract (clearly I wasn't interested). Today I received another e-mail, demanding payment, for a service, that I did not want, or sign up for.
signed up for quarterly services with us. In the agreement she signed it does mention that services will continue quarterly until the customer cancels. In February, she called in and told us she would reschedule and did not want to cancel their service. When we talked to her after she was serviced in May she admitted to receiving the reminder we were coming out and just didn't respond no. We then did go ahead and do the quarterly service. When she called in we tried to come to a common resolution by offering her the service half off.
Complaint: ***
I am rejecting this response because:
It is on record that I asked for service to stop (until I could afford to start again or saw a pest issue). Neither of those happened. I replied NO several times to the text until AFTER I called the office for a second time and it was agreed that I would no longer receive automatic service until I SAID SO. After I called and was told that the automatic services would stop, I assumed they would do just as the office told me, and STOP. Lack of communication in their end should not cost me 49 dollars.
When I signed the year contract on 7-19-17 (for 12 months and 5 services), and paid in full, I was told that I was not obligated to anything after that, I just had to call the office and stop service. I have done that several times.
I don't really care what kind of system they have... I paid for all of the services I asked for and was in contract to pay up front and in full. I spoke to an employee a couple times, and was told I didn't have to worry about anything automatic happening. I am not obligated to reply to robot messages for the rest of my life because that is the way thier system works. They failed to tell the automated system that I canceled service. Not my problem. If this was a one time thing I would have just paid and ended things. But they don't communicate with the automated system at all, and the whole contract I was doing the communication between the humans and robots for them. Therefore, I am not standing down to this as I was feeling that there was no way out of these services. I initially didn't close my account completely because I didn't know if I would use them again. After my last communication with them I did close my account knowing there would be no future business transactions.
When the gal at the office looked at my account she stated "it says no more services until you say so". That is the end of the story and the bottom line.
Sincerely
did sign up for 1 year of service. In this service agreement, it says "Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer". When we talked to her on 02/28/19, she made it clear she didn't want to cancel her service and needed to reschedule her appointment. Reminders for this service were sent via text, email and voice. Customer told us she received these reminders for these services. We tried to come to a common resolution and offered to give the customer the service half off.
Complaint: ***
I am rejecting this response because:
I did call and stop service.
Sincerely
The contract I signed lists the subscription which shows all dates that I will pay and all dates of Service (July 2018 - June 2019). When I cancelled at the end of 1 year they argued that I still owed July 2019 (not shown on the schedule of dated). They stated that they will bill me for it no matter what and told me that I owe it and she tried to explain their billing logic/practices. I ONLY agreed to pay for 12 months of Service. They charged me for 13. According to them the first month does not count as part of their 12 month term. That is not stated on the contract I signed. I have cancelled service and paid them in full while I dispute the charge.
When *** signed up for our services in July of 2018 he signed up for 5 services. 1 initial service and then 4 quarterly services. The quarterly services are $108 per quarter. *** chose to break those payments up monthly so every 3 payments is one quarterly services. 3 payments times 4 quarterly services equals 12 monthly payments plus the one initial payment making a total of 13 payments. We didn't over charge *** just asked that you finish paying for his last service which he did when he cancelled his account in May. He owes nothing further.