Crazy Frog Pest Control Reviews (%countItem)
Crazy Frog Pest Control Rating
Address: 1200 E Watertower St, Meridian, Idaho, United States, 83642
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My husband signed up in May due to high pressure salesman. Since the initial service we did not have a decrease in activity, we called salesman to cancel and were told he would send out a head tech immediately (next Monday) again no decrease in bugs, we gave it a month, no better... Called to cancel and again and was told we should have never called the salesman to complain before - again with the high pressure to send out a head tech and not cancel - surely this time they could get it figured out right??? We reluctantly agreed to give them one more chance. No such luck, still no decrease in bug activity, this time we emailed to cancel. 7 emails later and we are more than frustrated. DO NOT GET INVOLVED WITH THIS COMPANY! We are even willing to pay the cancelation fee (the discount given to suck you in) They refuse to cancel and keep deducting money from our checking account. Is this legal???
I signed up witb crazy frog pest control in richland at 1104 potter ave for the landlord because there where ants everywhere in the house after them taking money from my bank accout for 4 moths they only came out 2 times to spray and the secound time they didnt even do everything that was in the contract per my baby sitter said me and my family were givin two weeks to move because the landlord was selling house I had called them a month ago because they keep taking money from my account and I told them I had moved to an rv resort and didnt need the service anymore they refunded my money that was that well I get on my bank account this morning and anouther 40$ was taking out of my account not happy this company is a horrible one no customer service and you cant get ahold of them.
Mr. Lewis had called our company on 09/21/17 to inform us of the move. At this time, he was still in agreement with us and because of his circumstances, we did ask that he send us a proof of address change and we would void out the remainder of the agreement. Once this proof of address change was provided, his account was closed and refunded any charge that were towards his future services.
We were promised pest control and that it would take a "few weeks" we would pest see activity decrease - it did not. We called the salesman to cancel and were told they would come back out and spray again. They did, no difference, we called again, this time the office and were told we should not have called the salesman but they were very pushy and refused to cancel, said that their product was great and they would again come out and spray. I met the technician and showed him the extent of pests we still had. He sprayed concentrated amounts on the areas I showed him. We then had dead praying mantises show up later that week but no decrease in earwigs or spiders. Nice! We emailed this time and were told we could not cancel as it was beyond the 3 days we had to cancel. Hmmm... product does not work for two weeks but we only have three days to cancel? After 4 emails stating "this is our official cancelation notice" we are still unsure if they cancelled our service.
We would be happy if the product worked but after 4 sprays we are certain it is not working at our house. We have allowed them to try to fix the problem but spraying again at this point is not an option. We not only want out of the contract but why are we paying for a product that did not work? How could they even ask that?
We came out for the initial service at this customer's property on 5/30/17, three days after they signed up for services. The three day cancellation grace period by law is 3 days following the signing of the agreement, not the initial service rendered. We came out for the second service on 6/26/17 and the third on 7/27/17. All services that we complete are covered under our service warranty and we will send a technician out free of charge to re treat the home to take care of the customer's concerns. At this time we are unable to refund payments that this customer has made, as they are going towards services that have already been completed. The pests that the customer is seeing are likely due to the fact that they are due for another service currently and we were not asked to re service after 7/27/17. We are more than happy to send another technician out to take care of their concerns, but at this time we are unable to cancel the account.