I did not know that I was purchasing a service. And beyond that, you added the website builder for a website that I did not yet own, which doesn't make sense for a customer. Of course, I did not agree to purchase that either.At the very least, your instructions were not clear. At the very worst, you are intentionally misleading customers. I am an experienced online shopper, and I understand when I'm entering into an agreement.Even the most basic customer service etiquette provides that you refund a customer that is not happy with their service. In this case, I neither wanted the service nor used it. As a business that operates in good faith, I request a refund.
I marked the account NOT to auto-renew. I know this for sure because I also own a [redacted] which I kept. This is an error in your system.I also specifically requested to be contacted in writing, and your representative left me a voicemail.The requested resolution is to terminate inventingpointb.org NOW and to refund the charge. This is not operating in good faith.Also, the credit card was declined because you have a version from three credit cards ago. Please do not insinuate to Revdex.com that my credit is poor. It's not. Your system makes it very hard for customers to update their card information. Given that you froze my account and could not tell me why, perhaps you should check your own system. I think if a customer says they cancelled an auto renew, that should count for something, and it doesn't seen to here.You're taking advantage of your role as a tech platform, hiding behind the time required for customers to call you, and not really solving the problem. Regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. As stated in our Auctions Membership Agreement, which our customer acknowledged and agreed to, GoDaddy is not the owner of the domain names listed for auction, and as such, domain names listed may be removed at any time by the seller or by GoDaddy. In this case, GoDaddy was unable to provide the domain in question, as it was discovered that the seller of that domain name was no longer in possession of it. As such our customer’s order was refunded in full. We also appreciate the complainant’s candid feedback about our service levels and offerings and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. The domain name automatically renewed on April 28, 2016 as the Protected Registration was still on the domain. The customer’s initial purchase of Protected Registration service was done so via online transaction, without the assistance of GoDaddy’s customer care teams. The service functioned as intended and advertised, keeping the domain from being canceled without proof of identification. Our customer provided the information requested in order to cancel the Protected registration service. Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.When a customer transfers a domain name to another registrar, any time left on the domain until expiration carries over. As such, we have only refunded $32.97 back to the customer’s original payment method for the cancelled Protected Registration service.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statement provided by GoDaddy cannot be true. Yes they did fix my service and still refunded the $3.51 anyway, but did not give me a free year of service. They just simply never refunded the original year of service that I did not order. The receipt # is [redacted], issued on 01-15-2015, in the amount of $99.62. I have written confirmation from the bank that this refund never took place. This would be the last step in resolving this matter completely.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 6, 2017, our customer contacted GoDaddy’s customer care to request that...
their remaining In-Store Credit ($142.43) from previous refunds be cashed out. With all refunds, they can only be provided to the original payment method used on the original transaction. The refund for the In-Store Credit was sent to the original payment method on file for the transaction.Our customer has indicated the original payment method has been closed. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s payment processing teams reviewed the original refund and found that our customer's financial institution has not rejected the funds. Our customer may wish to contact their financial institution to ask how they handle funds returned to a terminated account. For their convenience, they can provide the financial institution the ARN (Acquirer Reference Number) our office has provided to them directly via email.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 10, 2016 our customer initiated the process to move a domain name registration from one GoDaddy account to another utilizing our Account Change process from within their GoDaddy account. The process is described in our support article found at https://www.godaddy.com/help/move-a-domain-to-another-godaddy-account-822RESOLUT...⇄ upheld its agreements with our customer in good faith and honored its terms of service.The changes made to the domain name were initiated and authorized by our customer. GoDaddy is unable to return the domain name to the originating account on behalf of our customer. If our customer is unable to amicably resolve the matter with the party they moved the domain to and the domain has a trademark, they may review the Uniform Domain Name Dispute Resolution Policy at https://www.icann.org/resources/pages/policy-2012-02-25-enThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They did not speak to the horrible service that was provided... while yet their claim through media and PR is that they have the 'best' customer service. They also did not speak to the fact that their technical staff could not fix, but did break the name servers multiple times and could not tell me why even after 3 calls and sitting on hold for days. Plus did not respond to the emails lost and business potential lost along with my time lost with their technical mistakes.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 13, 2016,...
our customer purchased Online Bookkeeping for one month with one of our customer care agents. The customer was advised the service would renew automatically unless they took action to prevent the renewal. Account management is a customer responsibility.On April 13 and May 13, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 23, 2016, our customer contacted GoDaddy and was correctly informed that the Online Bookkeeping renewals are not eligible for a refund.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].Our customer has two active GoDaddy accounts, each with an active domain. On September...
12, 2017 and October 25, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question, each for a two-year term, and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.While GoDaddy sent expiration notices to our customer via email before the domains’ expiration dates, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client handles the email once received. If our customer changes their email address, we simply have no way of knowing what their new one is unless they inform us by updating their account. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Domains automatically renewed for multiple years must typically be canceled within 5 days of renewal. Our customer did not contact GoDaddy’s Customer Care until November 15, 2017, and was properly informed the domains are outside of refund eligibility. If our customer no longer wishes to keep these domains they may want to explore other options, such as auctioning or selling them. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted] On August 12, 2015, GoDaddy’s Customer Development team contacted our customer for an account review, and during the review suggested that the customer move from Hosted Exchange to the Office 365 email platform. Hosted Exchange email is a product GoDaddy no longer actively offers. On August 24, 2015, our customer contacted GoDaddy’s customer care center and purchased two Office 365 mailboxes. That same day, our customer contacted our customer care again with questions regarding his mailboxes being auto-migrated from Hosted Exchange to Office 365. Our agents informed the customer that auto-migration was not supported, and our customer canceled the Office 365 accounts. On May 31, 2016, our customer contacted GoDaddy again wanting to migrate their email to Office 365 at no charge. Email migration is a paid service, however, due to the previous misunderstanding our customer was offered 50% off the migration fee, which they declined. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We have been unable to connect with the customer by phone to discuss this matter. As a goodwill gesture, a refund has been provided for the remaining time left on both Hosted Exchange plans, totaling $152.82. Our customer can disable automatic renewal to ensure the product does not renew at expiration. Our customer may find the following instructions helpful: Turn Off Auto Renew: [redacted] Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,KayJay R[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer.As previously stated, our customer will need to cancel the domain name in question in less than 45 days from renewal to be refund-eligible. GoDaddy’s customer care agents are not able to cancel domains on behalf of a customer.Once the domain is canceled, our customer may contact our billing teams via phone or chat to request a refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, GoDaddy had an unexpected technical issue which allowed our customer to complete domain name renewal transactions at an incorrect price. The renewals failed and the transactions were refunded in full. Due to our customer being affected by the technical issue; since resolved, GoDaddy provided our customer a 1-year domain renewal at no cost, in the amount of $249.99 as a gesture of goodwill. On October 24, 2016, our customer transferred the domain in question to another provider. GoDaddy is unable to provide any further gestures regarding this matter. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 14, 2015, the complainant purchased the domain name in question for a one year term, via online transaction. On February 16, 2016, GoDaddy was instructed to automatically renew the domain in question for an additional one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• January 16, 2016• February 10, 2016These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant contacted GoDaddy’s Customer Consultation and Care center after the domain renewal on February 16, 2016. Our Customer Care agents assisted the complainant with canceling the domain in question and receiving a refund to the original payment method. The complainant may need to allow 5 to 7 days for their financial institution to credit the funds to their account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Buy Service AgreementThe latest version of these agreements and other legal agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn July 24, 2015 the complainant purchased GoDaddy's Domain Buy Service via an online transaction. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of the domain name registration. GoDaddy had reached out to the current registrant of the domain name in question and the current registrant declined the sale of their domain name. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Specifically, GoDaddy will not provide the requested transcript of the correspondence with the third-party. Should the complainant wish to contact the owner of the domain directly, they may review any information listed in the public WHOIS database.Education:The complainant may find these GoDaddy support articles useful:What is Domain Buy Service? -https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap -https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy [redacted] Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On October 17, 2012 the complainant Multiple Domain Names with Protected Registration for a one-year term. This is for the service period ending October 18, 2013.These Domain Names subsequently renewed on• October 17, 2013• October 19, 2013• October 17, 2014• October 18, 2014One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The complaint has requested a refund for the most recent renewal of Domain Names with Protected Registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has processed a chargeback with their credit card's issuing institution. Per our Terms of Service, the associated products have been removed from their account and the applicable funds have been returned to the institution in question. The complainant’s chargeback and subsequent investigation have effectively tied our hands. There are currently no active products or payment methods remaining in the complainant’s account.EDUCATION: The complainant might find this article on cancelling Protected Registration useful.Canceling Protected Registration[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 5, 2018, our customer purchased a domain name for a one-year term via online transaction. GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customer’s transaction was flagged for review by our Verification Team, and an email sent to the address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure the owner of the payment method authorized the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Information requested by our Verification Office was not received in a timely manner and the account was administratively locked on February 10, 2018. The transaction was refunded in full to the original payment method and the domain registration removed. If our customer wishes to recover this domain, they will need to continue working directly with our Verification Office.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.ICANN (the Internet Corporation for Assigned Names and Numbers), the group that allows...
GoDaddy to act as a registrar and sell domains to our customers, has made recent changes that customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via an email sent to them. On December 2, 2016, our customer attempted to update the registrant contact information for their domains. The changes made by our customer required approval via the new email address and the previous email address. Unfortunately, our customer was unable to fully validate the changes as they no longer had access to the previous address.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since our customer’s attempt to update their contact information, GoDaddy has updated the process for changing domain contact information to simplify it for our customers while remaining in compliance with ICANN rules. Our customer will need to resubmit any desired changes to their contact information. Once they have done so, an email will be sent to the new email address and the email address associated with their GoDaddy account. Our customer must validate the changes from both addresses.GoDaddy will not be issuing any credits. The registration fees our customer has paid GoDaddy are for the current service term. Any fees paid to another registrar for the domain registrations will extend the service term once the domains are transferred to the respective registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.
As stated in our original response, we have no record of our customer contacting support staff to request cancellation of services and deactivation of their account.
Our customer is correct; account deactivation is not an option they will find in their account. The process of deactivating an account must be completed by support staff following security validation of the account by our customer. This is done via phone or chat support, not postal mail. Additionally, before an account can be eligible for deactivation, all active products within the account must be canceled by our customer. Should they require assistance with product cancellation, our support staff will gladly assist them.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
I did not know that I was purchasing a service. And beyond that, you added the website builder for a website that I did not yet own, which doesn't make sense for a customer. Of course, I did not agree to purchase that either.At the very least, your instructions were not clear. At the very worst, you are intentionally misleading customers. I am an experienced online shopper, and I understand when I'm entering into an agreement.Even the most basic customer service etiquette provides that you refund a customer that is not happy with their service. In this case, I neither wanted the service nor used it. As a business that operates in good faith, I request a refund.
I marked the account NOT to auto-renew. I know this for sure because I also own a [redacted] which I kept. This is an error in your system.I also specifically requested to be contacted in writing, and your representative left me a voicemail.The requested resolution is to terminate inventingpointb.org NOW and to refund the charge. This is not operating in good faith.Also, the credit card was declined because you have a version from three credit cards ago. Please do not insinuate to Revdex.com that my credit is poor. It's not. Your system makes it very hard for customers to update their card information. Given that you froze my account and could not tell me why, perhaps you should check your own system. I think if a customer says they cancelled an auto renew, that should count for something, and it doesn't seen to here.You're taking advantage of your role as a tech platform, hiding behind the time required for customers to call you, and not really solving the problem. Regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. As stated in our Auctions Membership Agreement, which our customer acknowledged and agreed to, GoDaddy is not the owner of the domain names listed for auction, and as such, domain names listed may be removed at any time by the seller or by GoDaddy. In this case, GoDaddy was unable to provide the domain in question, as it was discovered that the seller of that domain name was no longer in possession of it. As such our customer’s order was refunded in full. We also appreciate the complainant’s candid feedback about our service levels and offerings and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. The domain name automatically renewed on April 28, 2016 as the Protected Registration was still on the domain. The customer’s initial purchase of Protected Registration service was done so via online transaction, without the assistance of GoDaddy’s customer care teams. The service functioned as intended and advertised, keeping the domain from being canceled without proof of identification. Our customer provided the information requested in order to cancel the Protected registration service. Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.When a customer transfers a domain name to another registrar, any time left on the domain until expiration carries over. As such, we have only refunded $32.97 back to the customer’s original payment method for the cancelled Protected Registration service.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statement provided by GoDaddy cannot be true. Yes they did fix my service and still refunded the $3.51 anyway, but did not give me a free year of service. They just simply never refunded the original year of service that I did not order. The receipt # is [redacted], issued on 01-15-2015, in the amount of $99.62. I have written confirmation from the bank that this refund never took place. This would be the last step in resolving this matter completely.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 6, 2017, our customer contacted GoDaddy’s customer care to request that...
their remaining In-Store Credit ($142.43) from previous refunds be cashed out. With all refunds, they can only be provided to the original payment method used on the original transaction. The refund for the In-Store Credit was sent to the original payment method on file for the transaction.Our customer has indicated the original payment method has been closed. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s payment processing teams reviewed the original refund and found that our customer's financial institution has not rejected the funds. Our customer may wish to contact their financial institution to ask how they handle funds returned to a terminated account. For their convenience, they can provide the financial institution the ARN (Acquirer Reference Number) our office has provided to them directly via email.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 10, 2016 our customer initiated the process to move a domain name registration from one GoDaddy account to another utilizing our Account Change process from within their GoDaddy account. The process is described in our support article found at https://www.godaddy.com/help/move-a-domain-to-another-godaddy-account-822RESOLUT...⇄ upheld its agreements with our customer in good faith and honored its terms of service.The changes made to the domain name were initiated and authorized by our customer. GoDaddy is unable to return the domain name to the originating account on behalf of our customer. If our customer is unable to amicably resolve the matter with the party they moved the domain to and the domain has a trademark, they may review the Uniform Domain Name Dispute Resolution Policy at https://www.icann.org/resources/pages/policy-2012-02-25-enThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They did not speak to the horrible service that was provided... while yet their claim through media and PR is that they have the 'best' customer service. They also did not speak to the fact that their technical staff could not fix, but did break the name servers multiple times and could not tell me why even after 3 calls and sitting on hold for days. Plus did not respond to the emails lost and business potential lost along with my time lost with their technical mistakes.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 13, 2016,...
our customer purchased Online Bookkeeping for one month with one of our customer care agents. The customer was advised the service would renew automatically unless they took action to prevent the renewal. Account management is a customer responsibility.On April 13 and May 13, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 23, 2016, our customer contacted GoDaddy and was correctly informed that the Online Bookkeeping renewals are not eligible for a refund.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].Our customer has two active GoDaddy accounts, each with an active domain. On September...
12, 2017 and October 25, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question, each for a two-year term, and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.While GoDaddy sent expiration notices to our customer via email before the domains’ expiration dates, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client handles the email once received. If our customer changes their email address, we simply have no way of knowing what their new one is unless they inform us by updating their account. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Domains automatically renewed for multiple years must typically be canceled within 5 days of renewal. Our customer did not contact GoDaddy’s Customer Care until November 15, 2017, and was properly informed the domains are outside of refund eligibility. If our customer no longer wishes to keep these domains they may want to explore other options, such as auctioning or selling them. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted] On August 12, 2015, GoDaddy’s Customer Development team contacted our customer for an account review, and during the review suggested that the customer move from Hosted Exchange to the Office 365 email platform. Hosted Exchange email is a product GoDaddy no longer actively offers. On August 24, 2015, our customer contacted GoDaddy’s customer care center and purchased two Office 365 mailboxes. That same day, our customer contacted our customer care again with questions regarding his mailboxes being auto-migrated from Hosted Exchange to Office 365. Our agents informed the customer that auto-migration was not supported, and our customer canceled the Office 365 accounts. On May 31, 2016, our customer contacted GoDaddy again wanting to migrate their email to Office 365 at no charge. Email migration is a paid service, however, due to the previous misunderstanding our customer was offered 50% off the migration fee, which they declined. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We have been unable to connect with the customer by phone to discuss this matter. As a goodwill gesture, a refund has been provided for the remaining time left on both Hosted Exchange plans, totaling $152.82. Our customer can disable automatic renewal to ensure the product does not renew at expiration. Our customer may find the following instructions helpful: Turn Off Auto Renew: [redacted] Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,KayJay R[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer.As previously stated, our customer will need to cancel the domain name in question in less than 45 days from renewal to be refund-eligible. GoDaddy’s customer care agents are not able to cancel domains on behalf of a customer.Once the domain is canceled, our customer may contact our billing teams via phone or chat to request a refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, GoDaddy had an unexpected technical issue which allowed our customer to complete domain name renewal transactions at an incorrect price. The renewals failed and the transactions were refunded in full. Due to our customer being affected by the technical issue; since resolved, GoDaddy provided our customer a 1-year domain renewal at no cost, in the amount of $249.99 as a gesture of goodwill. On October 24, 2016, our customer transferred the domain in question to another provider. GoDaddy is unable to provide any further gestures regarding this matter. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 14, 2015, the complainant purchased the domain name in question for a one year term, via online transaction. On February 16, 2016, GoDaddy was instructed to automatically renew the domain in question for an additional one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• January 16, 2016• February 10, 2016These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant contacted GoDaddy’s Customer Consultation and Care center after the domain renewal on February 16, 2016. Our Customer Care agents assisted the complainant with canceling the domain in question and receiving a refund to the original payment method. The complainant may need to allow 5 to 7 days for their financial institution to credit the funds to their account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Buy Service AgreementThe latest version of these agreements and other legal agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn July 24, 2015 the complainant purchased GoDaddy's Domain Buy Service via an online transaction. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of the domain name registration. GoDaddy had reached out to the current registrant of the domain name in question and the current registrant declined the sale of their domain name. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Specifically, GoDaddy will not provide the requested transcript of the correspondence with the third-party. Should the complainant wish to contact the owner of the domain directly, they may review any information listed in the public WHOIS database.Education:The complainant may find these GoDaddy support articles useful:What is Domain Buy Service? -https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap -https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy [redacted] Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On October 17, 2012 the complainant Multiple Domain Names with Protected Registration for a one-year term. This is for the service period ending October 18, 2013.These Domain Names subsequently renewed on• October 17, 2013• October 19, 2013• October 17, 2014• October 18, 2014One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The complaint has requested a refund for the most recent renewal of Domain Names with Protected Registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has processed a chargeback with their credit card's issuing institution. Per our Terms of Service, the associated products have been removed from their account and the applicable funds have been returned to the institution in question. The complainant’s chargeback and subsequent investigation have effectively tied our hands. There are currently no active products or payment methods remaining in the complainant’s account.EDUCATION: The complainant might find this article on cancelling Protected Registration useful.Canceling Protected Registration[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 5, 2018, our customer purchased a domain name for a one-year term via online transaction. GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customer’s transaction was flagged for review by our Verification Team, and an email sent to the address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure the owner of the payment method authorized the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Information requested by our Verification Office was not received in a timely manner and the account was administratively locked on February 10, 2018. The transaction was refunded in full to the original payment method and the domain registration removed. If our customer wishes to recover this domain, they will need to continue working directly with our Verification Office.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.ICANN (the Internet Corporation for Assigned Names and Numbers), the group that allows...
GoDaddy to act as a registrar and sell domains to our customers, has made recent changes that customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via an email sent to them. On December 2, 2016, our customer attempted to update the registrant contact information for their domains. The changes made by our customer required approval via the new email address and the previous email address. Unfortunately, our customer was unable to fully validate the changes as they no longer had access to the previous address.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since our customer’s attempt to update their contact information, GoDaddy has updated the process for changing domain contact information to simplify it for our customers while remaining in compliance with ICANN rules. Our customer will need to resubmit any desired changes to their contact information. Once they have done so, an email will be sent to the new email address and the email address associated with their GoDaddy account. Our customer must validate the changes from both addresses.GoDaddy will not be issuing any credits. The registration fees our customer has paid GoDaddy are for the current service term. Any fees paid to another registrar for the domain registrations will extend the service term once the domains are transferred to the respective registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.
As stated in our original response, we have no record of our customer contacting support staff to request cancellation of services and deactivation of their account.
Our customer is correct; account deactivation is not an option they will find in their account. The process of deactivating an account must be completed by support staff following security validation of the account by our customer. This is done via phone or chat support, not postal mail. Additionally, before an account can be eligible for deactivation, all active products within the account must be canceled by our customer. Should they require assistance with product cancellation, our support staff will gladly assist them.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy