I was the one who bought it.... duh.... read my complaint. You had it listed in auction... I was outbid by SOMEONE that bought it for 20 bucks. Two days later we called you guys and bought THAT EXACT DOMAIN THAT SOLD TO SOMEONE ELSE for $120.00!!!!! Sold to someone else.... THAT WAS ME! Tell me how someone won it via auctions for 2 dollars more than I bid and then I bought it two days later. Are you kidding me with the response. FYI TO ANYONE READING THIS. GODADDY WILL ALSO BLOCK YOU FROM LEAVING NEGATIVE FEEDBACK ON THEIR SOCIAL PAGES BECAUSE THE COMPLAINTS MUST BE STAGGERING!
Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThese agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn January 9, 2009, our customer purchased a domain name transfer for a five-year term via online transaction. On January 22, 2015; the customer renewed the domain for one year and opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. On January 24, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for a 5-year term (period equivalent to the length of the original domain name registration) and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The service our customer purchased has functioned as advertised. Our customer submitted the necessary documents and the Protected Registration service was canceled and subsequently refunded on January 26, 2016. As a one-time exception and gesture of goodwill to amicably resolve this matter, GoDaddy has refunded four years registration in the amount of $49.68 to the original payment method.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 5, 2017, our customer purchased GoDaddy’s Website Builder for a one-year...
term via an online transaction. On October 6, 2017, our customer upgraded this plan to the Business tier for the remainder of their term.On November 24, 2017, our customer contacted GoDaddy’s Customer Care via live chat to discuss renewal options for their Website Builder plan. During this interaction, our customer opted to purchase a new GoCentral plan for a two-year term, discussing steps to rebuild their site from Website Builder to GoCentral. Unless otherwise specified, such as a free 30-day trial, the service period for products purchased begins at the time of the transaction completion.On January 1, 2018, our customer contacted GoDaddy’s Care teams to request a refund of their GoCentral purchase, and were correctly advised it was no longer refund-eligible. Products purchased annually must be canceled within 30 days of purchase to be eligible for refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As the product has already been canceled, we have provided our customer with a refund of their GoCentral purchase, totaling C$263.76, as a one-time exception to our Refund Policy.Future refunds will be provided in accordance with our Refund Policy, found here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. From time to time a company must make the difficult decision to cease (End-of-Life or EOL) providing a particular product or service. This is the case with our Premium DNS product allowing customers to edit SOA records. Technology is ever changing and while we understand this process may be frustrating, we have provided options to help our customer decide their individual business' next steps. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Godaddy gave no time for verification. The 1st email received on May 12th 2017 is attached in 2 parts. They never tried to contact me to verify the information before canceling my purchases. The company took it upon themselves to deem the purchases fraud and closed the accounts without prior contact to me the customer/newly registered owner of the domains and products.If they can dispute the fact that they never tried to contact me prior to closing the account. Which could have easily been done by either emailing or calling me directly. Please provide the proof/attempts that contact me about the issue.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy, all customers are required to acknowledge and...
agree to the following agreements:· GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in question. Our research, along with the complainant's statement indicate this is a dispute between third parties. Should the complainant believe they have a legal right to domain name registrations within an account they do not have access, they may wish to review and utilize the Uniform Domain Name Dispute Resolution Policy (UDRP). This policy has been adopted by GoDaddy and is based upon the best practice recommendations of the Internet Corporation for Assigned Names and Numbers (ICANN). Additional information regarding this policy may be found at the link below.http://www.godaddy.com/agreements/ShowDoc.aspx?pageid=uniform_domainAltern...⇄ the complainant can pursue this matter further through the court system.RESOLUTION:GoDaddy takes its commitment to consumer protection very seriously. Furthermore, GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility.GoDaddy cannot become involved in this third-party dispute and hopes the complainant can resolve their concerns with the parties involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO
I reject GoDaddy's response. I was contacted just now that they did return my $80 fee - which was a good step but not enough. They need to change their practices not blame their loyal customers who have paid for years on time. Customers with a positive history should certainly be treated better. See attached screenshots/jpgs for the following section: 1) Renewal Notices: The notices are not clear. They do not indicate which websites the products are associated with. They contain conflicting information & buttons that do not function properly. They say to renew but also say renewal is not possible. The Go To My Renewals button goes to a screen that does not show that specific product that is being cancelled. 2) Renewal Page: The actual renewal page does not show cancelled items. There is no place to see a list of cancelled items or even account history to help problem solve. 3) Renewal receipts: Notice that I did in fact renew multiple domains & products in the weeks prior to the cancellation. This should have at least triggered a different response from GoDaddy rather than deletion. I have had to update my credit information many times in the past & never had sites deleted. See attached Word Document for actions needed – including: 1) GoDaddy should send physical mail when deletion is possible. 2) GoDaddy should have account freezes first before deletion. 3) Notice should be 30 days past due for accnt freeze. 60 days min written by mail (USP) notice before deletion. 4) Fees for restoration should be disclosed in Renewal Notices. 5) GoDaddy should not oversell to their customers unneeded products. 6) Holiday periods should be dealt with differently. 7) Great personal distress.See the attached word document for more detail.
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their support interaction concerns. Additionally, the...
phone information provided by the complainant is invalid, preventing our office from being able to reach out for clarification.GoDaddy’s Universal Terms of Service Agreement does require a valid payment method be kept on file within accounts with active services. The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspx. Furthermore, GoDaddy accounts are specifically designed for a single user, and co-mingling/sharing of accounts is strongly discouraged.GoDaddy provides our customers multiple payment options, listed at https://www.godaddy.com/help/payment-methods-we-accept-for-purchases-[redacted]W...⇄ appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 21. 2014 the complainant purchased a Deluxe cPanel Hosting plan for a one-year term.The complainant contacted GoDaddy’s Customer Care Center on January 19, 20 and 24 of 2015, to request instructions to configure an email address within their cPanel Hosting plan. GoDaddy will provide instructions with the setup of email plans; however, GoDaddy will not setup an email account in a customer’s behalf. The complainant was provided instructions to complete the task they desired but did not execute the instructions provided. On March 10, 11, 23, 25 and 26 of 2015 the complainant contacted GoDaddy’s Customer Care Center to request assistance in accessing emails to an address that had not been configured.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant had repeatedly been provided correct instructions to create and utilize the email service within their hosting plan. It was the complainant’s responsibility to act using the instructions that had been provided to properly setup and configure any email address(s) they may require. GoDaddy will not absorb any fees the complainant may have incurred due to enlisting the services of a third-party.EDUCATION:The following article may assist the complainant in configuring email in the future.Adding Email Accounts to cPanel Domains -https://support.godaddy.com/help/article/8871/adding-email-accounts-to-cpanel-d...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Our customer had enabled Two-Factor Authentication to a GoDaddy account. Two-Factor Authentication is an extra layer of security GoDaddy customers may add to an account. Once enabled, a code sent via text must be entered in conjunction with login credentials to access the associated account. The process to disable this service depends upon whether the customer can receive the security verification code. Instructions to disable this service are provided in our support article at https://www.godaddy.com/help/turn-off-two-factor-authentication-7628RESOLUTION:G...⇄ upheld its agreements with our customer in good faith and honored its terms of service.Our customer submitted the necessary information to our Domain Services team and the Two-Step Authentication has been disabled from the associated account. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On April 4, 2011, March 11, and March 17, 2014, our customer purchased a domain name,...
Website Builder and Get Found for three-year and one-year terms respectively. The services have since both manually and automatically renewed.On October 24, 2016, GoDaddy contacted our customer regarding product renewals. Our customer indicated they would address renewals as they occurred, declining our agent’s offer to disable automatic renewal.On March 11, March 17, and April 5, 2017, our customer’s Website Builder, Get Found, and domain automatically renewed for two-year, one-year, and three-year terms respectively per our customer’s account preferences. GoDaddy sent renewal notices prior to expiration informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. On April 17, 2017, our customer contacted our Customer Care regarding these renewals, requesting a refund for Get Found. Our customer was correctly informed the service was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 6, 2017, a chargeback was initiated against our customer’s products, withdrawing funds paid to GoDaddy, and our customer’s services were suspended from their account.On July 15, 2017, the chargeback inquiry for the Website Builder was resolved in our customer’s favor and on September 6, 2017, the chargeback inquiries for Get Found Essentials and the domain name were resolved in GoDaddy’s favor. These services were restored to their account, however are no longer refund eligible.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Johnee D[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not set my preferences for a 2 year auto renewal. I also don't believe I ever agreed to the refund policy they are now trying to enforce. If they were to automatically renew me, why would they make an assumption it was for a term that was 2 years. Does this seem reasonable? Then, when contacting them to resolve it why wouldn't they at a minimum refund in cash the unused portion. I have no use for a store credit. This is being offer so they can keep my money for services they will never provide. They know this. It was clearly explained.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, 2015, our customer purchased a domain name, Office 365 email plan,...
and Website Builder bundle for a one year term via online transaction. On December 27, 2016, and January 6, 2017, per our customer's account preferences, GoDaddy attempted to automatically renew the Website Builder and Office 365 email in good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer via email. On December 28, 2016, the domain in question automatically renewed for a one year term per our customer’s account preferences. The Website Builder and email plan were automatically renewed, each for another 10year term per our customer’s account preferences on January 16, 2017.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the products in question are still eligible for refund. Our customer can contact our Billing team for assistance in cancelling and refunding these products.Our customer may find the following articles helpful:Cancel Products in my GoDaddy account –https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468GoDadd...⇄ Refund Policy –http://x.co/refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the
additional concerns presented by our customer. We have reviewed this matter and
would like to present the following.We stand by our previous
response. The domain should have never moved to an auction status allowing for
bidding by customers. When the issue was corrected we provided a full refund
and offered our customer a free two year domain registration. At this time, we
consider this matter resolved.Thank you again for the
opportunity to address and bring clarity to the concerns presented by the
customer.Kindest regards,[redacted] Office of the CEO – GoDaddy[redacted] Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.[redacted]On September 6, 2007 our customer purchased a domain name registration for a three year term. This payment was for the service period ending September 2010.On September 7, 2010 our customer manually renewed the domain for a one year term. This payment was for the service period ending September 2011.On September 7, 2011 our customer’s account preferences instructed GoDaddy to automatically renew their services for another three year term and we did so in a good-faith effort to honor our agreements with the customer. This renewal was for the service period ending September 2014.GoDaddy sent renewal notices to our customer prior to the expiration date on:* June 8, 2011* July 8, 2011* August 7, 2011* August 22, 2011* September 1, 2011These notices informed our customer their expiring items would be renewed in accordance with their account settings.On September 7, 2014 our customer’s account preferences instructed GoDaddy to renew their services again for another three year term and we did so in a good-faith effort to honor our agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on:* June 8, 2014* July 8, 2014* August 7, 2014* August 22, 2014* September 1, 2014These notices informed our customer their expiring items would be renewed in accordance with their account settings.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact our support staff regarding the charge until they were no longer eligible for a refund. Our customer has since disabled the automatic renewal preference for the associated domain. As a one-time exception, GoDaddy has refunded our customer’s September 7, 2014 domain renewal as a gesture of good will. The funds have been returned as In-Store Credit, available for future purchases with GoDaddy.Education:For future reference, our Customer Care teams are available 24/7 at ###-###-#### or by visiting Support.GoDaddy.com to assist with any aspect of a GoDaddy account, including product renewals. Account management is a customer responsibility. Our customer may have also managed their products by following the instructions listed in the articles below:Canceling Products - https://[redacted]Managing Renewals for Products and Services - https://[redacted]Refund Policy – https://[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 17, 2017, our customer initiated a 1-month trial of GoDaddy’s GoCentral...
Website Builder services at no cost, period ending January 17, 2018. GoCentral is a proprietary, do-it-yourself, template based product to construct a website.On January 17, 2018, per our customer’s account preferences, GoDaddy did not automatically renew the service in question in good faith to honor agreements with our customer.On January 26, 2018, our customer manually renewed the service for another 1-month term, extending the service period to February 17, 2018.On February 17, 2018 and February 24, 2018, per our customer's account preferences, GoDaddy attempted to automatically renew the GoCentral service in question in good faith; however, our customer's financial institution declined payment. Following each failed renewal attempt, GoDaddy notified our customer the service was at risk of cancellation unless action was taken. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been correctly informed their GoCentral Website Builder plan expired February 17, 2018, is currently in a suspended status due to non-payment, and requires payment if they desire to continue using the service. Prompt action is required by our customer to avoid cancellation of the service. Our customer may renew the service from within their GoDaddy account. Our Customer Care team is also available to assist and can be reached at 480-505-8877.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 8. 2017, our customer purchased a domain registration backorder via...
online transaction. Domain Backorders are a service which help customers attempt to acquire registered domain names if or when they become available for public registration. Placing a backorder is not a guarantee the domain name will be acquired. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer to address and resolve their concerns to their satisfaction. Our customer may also find the following article helpful:Domain Backorder and Monitoring FAQ-https://www.godaddy.com/help/domain-backorder-and-monitoring-faq-576Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
This business has done nothing in an attempt to satisfy my complaints, they are merely stating policy which I feel is absurd, "which at that time was out of our refund policy" I attempted in "good faith" to address this with them before I ever initiated the chargeback they mentioned. The left me no choice but to initiate a chargeback, and I told them that it was my next step. I was flatly refused any recompense by two different people at their company, one of which was supposedly a supervisor. The main crux of my concern is that they were contacted ONE DAY "outside their auto-renewal policy." They have stolen my money and I will never use or recommend their services again. It angers me that they attempt to obfuscate things by claiming convenience, when auto-renewal is merely a ploy to aid in retention of accounts. Auto-renewals are illegal in my state.
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting business...
with GoDaddy:
* Universal Terms of Service Agreement
* Website Builder Service Agreement
The latest version of these agreements and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On February 13, 2013, our customer purchased a Website Builder plan for a two-year term. This was for the period ending February 13, 2015.
On February 13, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with our customer. However, the customer's financial institution declined payment and the customer was subsequently notified of the failed transaction by email.
On February 18, 2015, our customer, or another party with account access, disabled the automatic renewal feature for the Website Builder service in question.
On March 2, 2015, our customer manually renewed the service for a one-month term via an online transaction. This was for the service period ending March 13, 2015.
On March 13, 2015; per our customer's account preferences, GoDaddy was instructed to not automatically renew the service in question and honored its agreements with our customer.
GoDaddy sent notices after the product expiration on:
* March 13, 2015
* March 23, 2015
* April 2, 2015
These notices contained details regarding the failed transaction attempts. GoDaddy did attempt to proactively notify our customer of their Website Builder renewal and did provide ten days of service to our customer at no cost following expiration before the site was suspended. GoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpayment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Ultimately, our customer did not take action and their service was canceled on April 2, 2015 due to non-payment. Account management is a customer responsibility.
On June 8, 2015, our customer contacted our support staff for the first time regarding this matter. GoDaddy maintains hosting backups for 30 days after the cancellation of a hosting or Website Builder plan. As our customer’s Website Builder plan was canceled on April 2, 2015, GoDaddy will be unable to restore our customer’s website content.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
GoDaddy will not be issuing a refund for the service in question, as it was in use and functioned as intended for the periods in which our customer remitted payment.
Education:
It is both a customer responsibility per our agreements and best practice to keep local backups of their site content. Our customer may want to visit archival sites such as http://archive.org to determine if any content may be recovered. They may also consider searching their local hard drive for any saved content.
The customer might find the following articles helpful:
Managing Renewals for Products and Services -
https://support.godaddy.com/help/article/725
Managing Your Account Information -
https://support.godaddy.com/help/article/729
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
14455 N. Hayden Rd. Suite 226
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
I was the one who bought it.... duh.... read my complaint. You had it listed in auction... I was outbid by SOMEONE that bought it for 20 bucks. Two days later we called you guys and bought THAT EXACT DOMAIN THAT SOLD TO SOMEONE ELSE for $120.00!!!!! Sold to someone else.... THAT WAS ME! Tell me how someone won it via auctions for 2 dollars more than I bid and then I bought it two days later. Are you kidding me with the response. FYI TO ANYONE READING THIS. GODADDY WILL ALSO BLOCK YOU FROM LEAVING NEGATIVE FEEDBACK ON THEIR SOCIAL PAGES BECAUSE THE COMPLAINTS MUST BE STAGGERING!
Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThese agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn January 9, 2009, our customer purchased a domain name transfer for a five-year term via online transaction. On January 22, 2015; the customer renewed the domain for one year and opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. On January 24, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for a 5-year term (period equivalent to the length of the original domain name registration) and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The service our customer purchased has functioned as advertised. Our customer submitted the necessary documents and the Protected Registration service was canceled and subsequently refunded on January 26, 2016. As a one-time exception and gesture of goodwill to amicably resolve this matter, GoDaddy has refunded four years registration in the amount of $49.68 to the original payment method.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 5, 2017, our customer purchased GoDaddy’s Website Builder for a one-year...
term via an online transaction. On October 6, 2017, our customer upgraded this plan to the Business tier for the remainder of their term.On November 24, 2017, our customer contacted GoDaddy’s Customer Care via live chat to discuss renewal options for their Website Builder plan. During this interaction, our customer opted to purchase a new GoCentral plan for a two-year term, discussing steps to rebuild their site from Website Builder to GoCentral. Unless otherwise specified, such as a free 30-day trial, the service period for products purchased begins at the time of the transaction completion.On January 1, 2018, our customer contacted GoDaddy’s Care teams to request a refund of their GoCentral purchase, and were correctly advised it was no longer refund-eligible. Products purchased annually must be canceled within 30 days of purchase to be eligible for refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As the product has already been canceled, we have provided our customer with a refund of their GoCentral purchase, totaling C$263.76, as a one-time exception to our Refund Policy.Future refunds will be provided in accordance with our Refund Policy, found here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. From time to time a company must make the difficult decision to cease (End-of-Life or EOL) providing a particular product or service. This is the case with our Premium DNS product allowing customers to edit SOA records. Technology is ever changing and while we understand this process may be frustrating, we have provided options to help our customer decide their individual business' next steps. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Godaddy gave no time for verification. The 1st email received on May 12th 2017 is attached in 2 parts. They never tried to contact me to verify the information before canceling my purchases. The company took it upon themselves to deem the purchases fraud and closed the accounts without prior contact to me the customer/newly registered owner of the domains and products.If they can dispute the fact that they never tried to contact me prior to closing the account. Which could have easily been done by either emailing or calling me directly. Please provide the proof/attempts that contact me about the issue.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy, all customers are required to acknowledge and...
agree to the following agreements:· GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in question. Our research, along with the complainant's statement indicate this is a dispute between third parties. Should the complainant believe they have a legal right to domain name registrations within an account they do not have access, they may wish to review and utilize the Uniform Domain Name Dispute Resolution Policy (UDRP). This policy has been adopted by GoDaddy and is based upon the best practice recommendations of the Internet Corporation for Assigned Names and Numbers (ICANN). Additional information regarding this policy may be found at the link below.http://www.godaddy.com/agreements/ShowDoc.aspx?pageid=uniform_domainAltern...⇄ the complainant can pursue this matter further through the court system.RESOLUTION:GoDaddy takes its commitment to consumer protection very seriously. Furthermore, GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility.GoDaddy cannot become involved in this third-party dispute and hopes the complainant can resolve their concerns with the parties involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO
I reject GoDaddy's response. I was contacted just now that they did return my $80 fee - which was a good step but not enough. They need to change their practices not blame their loyal customers who have paid for years on time. Customers with a positive history should certainly be treated better. See attached screenshots/jpgs for the following section: 1) Renewal Notices: The notices are not clear. They do not indicate which websites the products are associated with. They contain conflicting information & buttons that do not function properly. They say to renew but also say renewal is not possible. The Go To My Renewals button goes to a screen that does not show that specific product that is being cancelled. 2) Renewal Page: The actual renewal page does not show cancelled items. There is no place to see a list of cancelled items or even account history to help problem solve. 3) Renewal receipts: Notice that I did in fact renew multiple domains & products in the weeks prior to the cancellation. This should have at least triggered a different response from GoDaddy rather than deletion. I have had to update my credit information many times in the past & never had sites deleted. See attached Word Document for actions needed – including: 1) GoDaddy should send physical mail when deletion is possible. 2) GoDaddy should have account freezes first before deletion. 3) Notice should be 30 days past due for accnt freeze. 60 days min written by mail (USP) notice before deletion. 4) Fees for restoration should be disclosed in Renewal Notices. 5) GoDaddy should not oversell to their customers unneeded products. 6) Holiday periods should be dealt with differently. 7) Great personal distress.See the attached word document for more detail.
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their support interaction concerns. Additionally, the...
phone information provided by the complainant is invalid, preventing our office from being able to reach out for clarification.GoDaddy’s Universal Terms of Service Agreement does require a valid payment method be kept on file within accounts with active services. The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspx. Furthermore, GoDaddy accounts are specifically designed for a single user, and co-mingling/sharing of accounts is strongly discouraged.GoDaddy provides our customers multiple payment options, listed at https://www.godaddy.com/help/payment-methods-we-accept-for-purchases-[redacted]W...⇄ appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 21. 2014 the complainant purchased a Deluxe cPanel Hosting plan for a one-year term.The complainant contacted GoDaddy’s Customer Care Center on January 19, 20 and 24 of 2015, to request instructions to configure an email address within their cPanel Hosting plan. GoDaddy will provide instructions with the setup of email plans; however, GoDaddy will not setup an email account in a customer’s behalf. The complainant was provided instructions to complete the task they desired but did not execute the instructions provided. On March 10, 11, 23, 25 and 26 of 2015 the complainant contacted GoDaddy’s Customer Care Center to request assistance in accessing emails to an address that had not been configured.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant had repeatedly been provided correct instructions to create and utilize the email service within their hosting plan. It was the complainant’s responsibility to act using the instructions that had been provided to properly setup and configure any email address(s) they may require. GoDaddy will not absorb any fees the complainant may have incurred due to enlisting the services of a third-party.EDUCATION:The following article may assist the complainant in configuring email in the future.Adding Email Accounts to cPanel Domains -https://support.godaddy.com/help/article/8871/adding-email-accounts-to-cpanel-d...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Our customer had enabled Two-Factor Authentication to a GoDaddy account. Two-Factor Authentication is an extra layer of security GoDaddy customers may add to an account. Once enabled, a code sent via text must be entered in conjunction with login credentials to access the associated account. The process to disable this service depends upon whether the customer can receive the security verification code. Instructions to disable this service are provided in our support article at https://www.godaddy.com/help/turn-off-two-factor-authentication-7628RESOLUTION:G...⇄ upheld its agreements with our customer in good faith and honored its terms of service.Our customer submitted the necessary information to our Domain Services team and the Two-Step Authentication has been disabled from the associated account. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On April 4, 2011, March 11, and March 17, 2014, our customer purchased a domain name,...
Website Builder and Get Found for three-year and one-year terms respectively. The services have since both manually and automatically renewed.On October 24, 2016, GoDaddy contacted our customer regarding product renewals. Our customer indicated they would address renewals as they occurred, declining our agent’s offer to disable automatic renewal.On March 11, March 17, and April 5, 2017, our customer’s Website Builder, Get Found, and domain automatically renewed for two-year, one-year, and three-year terms respectively per our customer’s account preferences. GoDaddy sent renewal notices prior to expiration informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. On April 17, 2017, our customer contacted our Customer Care regarding these renewals, requesting a refund for Get Found. Our customer was correctly informed the service was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 6, 2017, a chargeback was initiated against our customer’s products, withdrawing funds paid to GoDaddy, and our customer’s services were suspended from their account.On July 15, 2017, the chargeback inquiry for the Website Builder was resolved in our customer’s favor and on September 6, 2017, the chargeback inquiries for Get Found Essentials and the domain name were resolved in GoDaddy’s favor. These services were restored to their account, however are no longer refund eligible.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Johnee D[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not set my preferences for a 2 year auto renewal. I also don't believe I ever agreed to the refund policy they are now trying to enforce. If they were to automatically renew me, why would they make an assumption it was for a term that was 2 years. Does this seem reasonable? Then, when contacting them to resolve it why wouldn't they at a minimum refund in cash the unused portion. I have no use for a store credit. This is being offer so they can keep my money for services they will never provide. They know this. It was clearly explained.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, 2015, our customer purchased a domain name, Office 365 email plan,...
and Website Builder bundle for a one year term via online transaction. On December 27, 2016, and January 6, 2017, per our customer's account preferences, GoDaddy attempted to automatically renew the Website Builder and Office 365 email in good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer via email. On December 28, 2016, the domain in question automatically renewed for a one year term per our customer’s account preferences. The Website Builder and email plan were automatically renewed, each for another 10year term per our customer’s account preferences on January 16, 2017.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the products in question are still eligible for refund. Our customer can contact our Billing team for assistance in cancelling and refunding these products.Our customer may find the following articles helpful:Cancel Products in my GoDaddy account –https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468GoDadd...⇄ Refund Policy –http://x.co/refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the
additional concerns presented by our customer. We have reviewed this matter and
would like to present the following.We stand by our previous
response. The domain should have never moved to an auction status allowing for
bidding by customers. When the issue was corrected we provided a full refund
and offered our customer a free two year domain registration. At this time, we
consider this matter resolved.Thank you again for the
opportunity to address and bring clarity to the concerns presented by the
customer.Kindest regards,[redacted] Office of the CEO – GoDaddy[redacted] Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.[redacted]On September 6, 2007 our customer purchased a domain name registration for a three year term. This payment was for the service period ending September 2010.On September 7, 2010 our customer manually renewed the domain for a one year term. This payment was for the service period ending September 2011.On September 7, 2011 our customer’s account preferences instructed GoDaddy to automatically renew their services for another three year term and we did so in a good-faith effort to honor our agreements with the customer. This renewal was for the service period ending September 2014.GoDaddy sent renewal notices to our customer prior to the expiration date on:* June 8, 2011* July 8, 2011* August 7, 2011* August 22, 2011* September 1, 2011These notices informed our customer their expiring items would be renewed in accordance with their account settings.On September 7, 2014 our customer’s account preferences instructed GoDaddy to renew their services again for another three year term and we did so in a good-faith effort to honor our agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on:* June 8, 2014* July 8, 2014* August 7, 2014* August 22, 2014* September 1, 2014These notices informed our customer their expiring items would be renewed in accordance with their account settings.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact our support staff regarding the charge until they were no longer eligible for a refund. Our customer has since disabled the automatic renewal preference for the associated domain. As a one-time exception, GoDaddy has refunded our customer’s September 7, 2014 domain renewal as a gesture of good will. The funds have been returned as In-Store Credit, available for future purchases with GoDaddy.Education:For future reference, our Customer Care teams are available 24/7 at ###-###-#### or by visiting Support.GoDaddy.com to assist with any aspect of a GoDaddy account, including product renewals. Account management is a customer responsibility. Our customer may have also managed their products by following the instructions listed in the articles below:Canceling Products - https://[redacted]Managing Renewals for Products and Services - https://[redacted]Refund Policy – https://[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 17, 2017, our customer initiated a 1-month trial of GoDaddy’s GoCentral...
Website Builder services at no cost, period ending January 17, 2018. GoCentral is a proprietary, do-it-yourself, template based product to construct a website.On January 17, 2018, per our customer’s account preferences, GoDaddy did not automatically renew the service in question in good faith to honor agreements with our customer.On January 26, 2018, our customer manually renewed the service for another 1-month term, extending the service period to February 17, 2018.On February 17, 2018 and February 24, 2018, per our customer's account preferences, GoDaddy attempted to automatically renew the GoCentral service in question in good faith; however, our customer's financial institution declined payment. Following each failed renewal attempt, GoDaddy notified our customer the service was at risk of cancellation unless action was taken. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been correctly informed their GoCentral Website Builder plan expired February 17, 2018, is currently in a suspended status due to non-payment, and requires payment if they desire to continue using the service. Prompt action is required by our customer to avoid cancellation of the service. Our customer may renew the service from within their GoDaddy account. Our Customer Care team is also available to assist and can be reached at 480-505-8877.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 8. 2017, our customer purchased a domain registration backorder via...
online transaction. Domain Backorders are a service which help customers attempt to acquire registered domain names if or when they become available for public registration. Placing a backorder is not a guarantee the domain name will be acquired. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer to address and resolve their concerns to their satisfaction. Our customer may also find the following article helpful:Domain Backorder and Monitoring FAQ-https://www.godaddy.com/help/domain-backorder-and-monitoring-faq-576Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
This business has done nothing in an attempt to satisfy my complaints, they are merely stating policy which I feel is absurd, "which at that time was out of our refund policy" I attempted in "good faith" to address this with them before I ever initiated the chargeback they mentioned. The left me no choice but to initiate a chargeback, and I told them that it was my next step. I was flatly refused any recompense by two different people at their company, one of which was supposedly a supervisor. The main crux of my concern is that they were contacted ONE DAY "outside their auto-renewal policy." They have stolen my money and I will never use or recommend their services again. It angers me that they attempt to obfuscate things by claiming convenience, when auto-renewal is merely a ploy to aid in retention of accounts. Auto-renewals are illegal in my state.
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting business...
with GoDaddy:
* Universal Terms of Service Agreement
* Website Builder Service Agreement
The latest version of these agreements and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On February 13, 2013, our customer purchased a Website Builder plan for a two-year term. This was for the period ending February 13, 2015.
On February 13, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with our customer. However, the customer's financial institution declined payment and the customer was subsequently notified of the failed transaction by email.
On February 18, 2015, our customer, or another party with account access, disabled the automatic renewal feature for the Website Builder service in question.
On March 2, 2015, our customer manually renewed the service for a one-month term via an online transaction. This was for the service period ending March 13, 2015.
On March 13, 2015; per our customer's account preferences, GoDaddy was instructed to not automatically renew the service in question and honored its agreements with our customer.
GoDaddy sent notices after the product expiration on:
* March 13, 2015
* March 23, 2015
* April 2, 2015
These notices contained details regarding the failed transaction attempts. GoDaddy did attempt to proactively notify our customer of their Website Builder renewal and did provide ten days of service to our customer at no cost following expiration before the site was suspended. GoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpayment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Ultimately, our customer did not take action and their service was canceled on April 2, 2015 due to non-payment. Account management is a customer responsibility.
On June 8, 2015, our customer contacted our support staff for the first time regarding this matter. GoDaddy maintains hosting backups for 30 days after the cancellation of a hosting or Website Builder plan. As our customer’s Website Builder plan was canceled on April 2, 2015, GoDaddy will be unable to restore our customer’s website content.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
GoDaddy will not be issuing a refund for the service in question, as it was in use and functioned as intended for the periods in which our customer remitted payment.
Education:
It is both a customer responsibility per our agreements and best practice to keep local backups of their site content. Our customer may want to visit archival sites such as http://archive.org to determine if any content may be recovered. They may also consider searching their local hard drive for any saved content.
The customer might find the following articles helpful:
Managing Renewals for Products and Services -
https://support.godaddy.com/help/article/725
Managing Your Account Information -
https://support.godaddy.com/help/article/729
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
14455 N. Hayden Rd. Suite 226
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax