Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response. The complaint created a website that featured a function to generate emails to a specific address. The complainant neglected to create and configure this email address properly and now wishes to recover those emails sent to it and/or receive compensation. The complainant was provided with multiple options for configuring the email address in question and did not do so until after initiating their complaint. The creation and configuration of an email using GoDaddy products is not the same as configuring a device to receive email. GoDaddy will not provide the complainant with compensation to cover the expense they may have incurred to hire a third-party outside consultant and cannot recover the emails in question.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 8, 2015 during an online transaction the complainant purchased a Business Website Builder plan for a one year term. The promotional offer the complaint selected for this purchase included a domain name, Office 365 Starter Email and SSL Certificate. The complainant has expressed dissatisfaction with their websites rankings in various search engines and requested a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as Google, Bing and Yahoo. They can see this online by simply visiting Google or Yahoo and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. Google, Bing and Yahoo have all indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.The complainant may wish to add GoDaddy's Search Engine Visibility to their Website. Search Engine Visibity is a do-it-yourself tool that improves a website’s Search Engine Optimization (SEO). It helps you raise the website’s rank on search engines, to drive more traffic to a site, and improve the website’s visibility on the world’s top search engines like Google®, Bing® and Yahoo®.Should the complainant desire to cancel their GoDaddy products we will be happy to provide a refund for the time remaining on the services as an In-store credit in accordance with our Refund Policy. EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Set Up Search Engine Visibilityhttps://www.godaddy.com/help/set-up-search-engine-visibility-15825Canc...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M[redacted]Office of the CEO - [email protected][redacted]
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Company response are absolutely not resolving a complain or and explanation is expired because complain created about different concern and about a threat created against my profile that I cant or do not have an access because someone or company not allow to reset a PIN that is under a profile and godaddy company locked paid account and took my money and refused to reactivate my account according on the request made over the phone representative refused to provide a support and blocked an access to my file. and not allowed to provide info at my email or phone number registered to that file on the godaddy company side. asking that PIN that is not under my authority at the moment file was locked that company claimed. return my money and provide a domain transfer protocol,! this businesses is fraud company and provide service that is under a nightmare control.
Dear Dispute Resolution Consultant,Thank you for the opportunity to review the additional concerns presented by the complainant. In the initial complaint we were able to address each point provided within our response. As previously provided we would like to present the following:We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Any modifications made to the nameservers on this account have been done through the complainant’s account. Again, the complainant had made a modification to their domain settings by enabling domain forwarding. This domain setting change updated the IP Address and nameservers associated with that domain. GoDaddy is unable to forward visitors to a domain name if we do not control of the nameservers. An offer was made to assist the complainant with updating the nameservers for the associated domain to their third-party. However, the complainant did not have the nameserver information at the time required to make the update. They had the MX records but not the nameservers and our Customer Care team was unable to help them make the modification as we didn’t have the correct information needed.We also provided information regarding the complainant’s third party email services not working. The domain name worked as intended per the requests made by the complainant. GoDaddy cannot control the settings for third-party services. As such, GoDaddy is unable to accommodate the complainant’s request for a refund or compensation for potential lost revenue due to their third-party email not working or not being provided accurate nameservers to update.GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management and settings are a customer responsibility. If the complainant has the nameservers needed for their third-party website, our 24/7 Customer Care can assist them in the steps needed to modify the nameservers. They may also find the following article helpful: Setting Nameservers for Your Domain Names: https://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Between the dates of April 17, and April 26, 2017, our customer contacted our customer...
support team regarding the form mail from their website not being received. A ticket to investigate the issue was created on April 19, 2017.On May 2, 2017, our Email Operations Department received resolution from Cloudmark stating our customer’s emails were being bounced as a direct result of our customer's website and its reputation with Cloudmark. Cloudmark is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and similar threats that affect email.GoDaddy is not responsible for the content found on our customer's website and the consequences of that content.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy's technical support staff worked diligently and vigorously to investigate all technical issues our customer experienced.An email was sent to our customer on May 2, 2017, informing them of our findings. Once or customer has removed the malicious content and secured the vulnerabilities on their hosting plan, they may contact our customer support team with the steps taken to have their website reviewed and the email block removed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On February 20, 2015, our customer was provided with an Economy cPanel Hosting...
plan for a 2 year term at no cost. This was provided as a one-time courtesy to aid our customer after their previous website was cancelled. On February 20, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on February 10, 2017, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. Our customer contacted GoDaddy’s Customer Care team on September 4, 2017 to request a full refund for the renewal of the hosting plan, and was informed the hosting plan was no longer refund-eligible. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: [redacted] Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https:[redacted]GoDaddy takes our customers' privacy very seriously. Other than as described in...
our Privacy Policy, found at https:[redacted], GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.Based on the information provided, our customer's contact information may have been gathered from the WHOIS information on their domain.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact information listed for a domain must be made public in the WHOIS database. The WHOIS database is an Internet service to find information about a domain or IP address. False information is a violation and may lead to the termination of a domain registration. As part of the Domain Name Registration Agreement, located at [redacted], when our customers register a domain, they agree to display certain contact information in the WHOIS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does offer private registration as an add-on service for select domain names via an affiliate company, Domains By Proxy. Information on the benefits Private Registration provides, and adding the service to a domain may be viewed at the links below:[redacted]
[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy has worked vigorously to resolve all technical issues the complainant has experienced. Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has requested assistance outside of our agreed Statement (and scope) of Support. Additionally, GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services.EDUCATION:The complaint can find information regarding GoDaddy’s Statement of Support on the page referenced in this link: https://support.godaddy.com/help/article/9522/godaddy-statement-of-supportThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy proactively notified our customer pre- and post-expiration. Account management is solely a customer responsibility and our customer agreed to this when they purchased hosting services through GoDaddy. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Heather M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]Between August 18, 2015 and December 9, 2015, our customer purchased several services,...
including GoDaddy's Website Builder and Online Store services, each for a 2-year term.On June 9, 2016 our customer contacted our customer care team to discuss options if they canceled their services. Our customer chose to keep their services active.Our customer contacted our support team on October 19, 2016 and was properly informed their Website Builder and Online Store services were ineligible for refund per our refund policy, publicly available at [redacted]RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a goodwill gesture, GoDaddy will provide our customer In-Store Credit for any unused months remaining on the Website Builder and Online Store services once they have cancelled the services. The credit will be available for future purchases with GoDaddy. To receive the credit, our customer may contact us at [redacted] once they have cancelled their services.For information on how to cancel products, our customer may find the following article helpful: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Heather M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 17, 2009 our customer purchased an Unlimited Business Email Plan via...
online transaction for a two-year term. Our customer has regularly renewed this email plan through online transactions, phone transactions as well as automatic renewals.On September 22, 2014, our customer logged into their GoDaddy account and disabled their automatic renewal setting on the Unlimited Business Email Plan.On December 17, 2016, the email plan in question failed billing. Per our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's email plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.On December 18, 2016, our customer logged into their GoDaddy account and manually renewed their email plan for a one-year term.Our customer contacted our customer care teams on April 7, 2017, requesting a refund for the email plan in question and was properly informed the email plan was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by our previous response. Based on the information provided in the original complaint we were able to locate an account that matched what our customer described. In our review the customer had sites not working and this was due to the forwarding which was enabled on the customer’s side.We've attempted to connect with our customer via phone to gain further clarification of their concerns, but were unable to connect with them. We've followed up with them via email and look forward to hearing from themThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Hosting Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant had purchased an Economy Linux Shared hosting plan that they had manually renewed each month from within their customer account since November 25, 2013. Per the complainant’s account preferences, GoDaddy was instructed to not renew the complainant’s hosting account and did so in a good faith effort to honor its agreements with the complainant. Account management and maintaining independent data backups are a customer responsibility.GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment and GoDaddy held the data for an additional 10 days. After this time frame (20 days of nonpayment) the account is deleted. If the complainant does not have their own backups on hand GoDaddy will attempt to restore the site for a $150.00 fee. This not a punitive fee, but one to offset GoDaddy's labor and services cost.Previously, GoDaddy has waived an identical instance for the complainant in November 2013, absorbing labor costs of $150.00. GoDaddy educated the customer and explained their responsibility in accordance with the above agreements.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy previously absorbed $150.00 in costs for the complainant, and educated them to avoid this situation. GoDaddy cannot continue to absorb these costs due to the complainant’s lack of account management. If the complainant has their own independent data backups, they are welcome to purchase and set up a new hosting account and restore those files. Otherwise, if the complainant does not have their own backups on hand, GoDaddy will attempt to restore the site files, however the $150 fee must be paid in addition to the cost of purchasing a new hosting account.If the complainant has additional concerns or questions, our customer care staff is available 24 hours a day, 7 days a week, and is happy to assist them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has two domain names currently in redemption. On each domain’s renewal...
date, per our customer’s account preferences, GoDaddy attempted to automatically renew the domains in question in a good faith effort to honor its agreements with our customer, however, our customer's financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial registration date and term. At the time of purchase, our customer had many options available, such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices to our customer via email before and after expiration, GoDaddy has no control over what happens to the email after it leaves our system or how our customer's ISP or email client chooses to handle the email once received. Account management and renewal of domains is solely a customer responsibility, one our customer agreed to when registering domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, GoDaddy is willing to fully waive the $80 redemption fee on each domain, provided our customer renews the domains prior to January 31, 2017. GoDaddy would be unable to fully waive recovery fees in the future.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
1) I would need assurance that this move back to Cpanel will fix the booking problem as I question that it will.2) They would need to refund the entire amount they charged for managed WP as they never should have moved my site3) They would need to refund the $80 they charged for premium support that I never should have needed and still has not fixed my site4) Why are they saying the email is my problem? This is a basic feature that our business relies on. My site has NEVER worked properly. These site problems are costing me measurable revenues daily. All I am looking for is the site and features I paid for originally to work as they should and all the additional monies that I should not have had to spend returned to me. [redacted]###-###-####
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer is currently utilizing an Ultimate Managed Wordpress plan that includes...
GoDaddy’s Search Engine Optimization (SEO) tool. On January 24, 2017, our customer contacted GoDaddy to find out if the SEO tool would still be included with their plan if they upgraded to our Developer Managed Wordpress plan. Our customer was correctly advised that the SEO tool would remain for any sites created under the Ultimate plan, however, it would not be included with any new sites created under the Developer plan.On January 31, 2017, our customer contacted GoDaddy to confirm what they were advised about the SEO tool on January 24, 2017. Our customer was advised the SEO tool would not be available under the Developer plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.While correct information was provided to our customer on January 24, 2017, they were provided a one month extension of their Ultimate Managed Wordpress plan at no cost on January 31, 2017.As explained in our responses to the multiple Revdex.com complaints previously submitted by our customer, GoDaddy has provided multiple gestures of goodwill to them and will not provide further services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Hello, and thank you for your response. I did indeed receive you notifications that my account was expiring. As I mentioned in my complaint, I went on to your website when I found out that my card had been declined, and updated the card on file. I was never prompted to re-link the new card to my domain. I received a notification that it may take some time for the new card to be used, and so I assumed it was fixed. You had my new card number, and did not use it to renew my domain.I am aware that GoDaddy is enrolled in Visa account updater (and Mastercard's version) which allows for sharing updated account information. This enables GoDaddy to get ahold of the bank and get updated billing information. So, by this situation, you should have just used the updated Visa number. A contemporary of mine[redacted], had a situation where she had a domain (yogalife.us) that was linked to an old card, and she did not want it to be renewed... so she just left it linked to the old card, hoping it would expire. Well, Go Daddy went ahead and charged a different card on file for that domain, using Visa account updater... the exact opposite of what I experienced. Clearly, Go Daddy is inconsistent in this policy, and I can't help but feel like Go Daddy deliberately did not use my new card. I have documented evidence of Lara's situation, as well as the transcript of her conversation with a service rep, Sarah, where they explain that "If auto renew is turned on, we will keep trying to renew it," even with a new card. She explained Visa updater, and that that is how Lara's card was used. Why did that not work for me?I would like Go daddy to return my domain to me, as it is clear that I changed the card and you had Visa account updater. I know you have a relationship with the current broker, and so I would appreciate your help in getting my domain back. Thank you,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy...
AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2013 our customer registered a domain name via online transaction. During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised. Our customer submitted the necessary documents and the Protected Registration service was canceled on January 8, 2016. A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted] - GoDaddy
Thank you for the opportunity to address the complainant's concerns.It appears the complainant’s concerns are in relation to GoDaddy.com, LLC, and not Blue Razor Domains, LLC.Upon conducting business with GoDaddy, the complainant acknowledged and accepted our agreements, found at...
[redacted].On September 15, 2017, the complainant contacted GoDaddy’s Customer Care team multiple times to request our agents add a photo to their WordPress website on their behalf. Our agents correctly informed the complainant we are not able to manage the design of their site for them, but can direct our customers to useful information, such as help articles.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear here.no real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers. No real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response. The complaint created a website that featured a function to generate emails to a specific address. The complainant neglected to create and configure this email address properly and now wishes to recover those emails sent to it and/or receive compensation. The complainant was provided with multiple options for configuring the email address in question and did not do so until after initiating their complaint. The creation and configuration of an email using GoDaddy products is not the same as configuring a device to receive email. GoDaddy will not provide the complainant with compensation to cover the expense they may have incurred to hire a third-party outside consultant and cannot recover the emails in question.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 8, 2015 during an online transaction the complainant purchased a Business Website Builder plan for a one year term. The promotional offer the complaint selected for this purchase included a domain name, Office 365 Starter Email and SSL Certificate. The complainant has expressed dissatisfaction with their websites rankings in various search engines and requested a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as Google, Bing and Yahoo. They can see this online by simply visiting Google or Yahoo and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. Google, Bing and Yahoo have all indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.The complainant may wish to add GoDaddy's Search Engine Visibility to their Website. Search Engine Visibity is a do-it-yourself tool that improves a website’s Search Engine Optimization (SEO). It helps you raise the website’s rank on search engines, to drive more traffic to a site, and improve the website’s visibility on the world’s top search engines like Google®, Bing® and Yahoo®.Should the complainant desire to cancel their GoDaddy products we will be happy to provide a refund for the time remaining on the services as an In-store credit in accordance with our Refund Policy. EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Set Up Search Engine Visibilityhttps://www.godaddy.com/help/set-up-search-engine-visibility-15825Canc...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M[redacted]Office of the CEO - [email protected][redacted]
[redacted]###-###-#### Phone###-###-#### Fax
Company response are absolutely not resolving a complain or and explanation is expired because complain created about different concern and about a threat created against my profile that I cant or do not have an access because someone or company not allow to reset a PIN that is under a profile and godaddy company locked paid account and took my money and refused to reactivate my account according on the request made over the phone representative refused to provide a support and blocked an access to my file. and not allowed to provide info at my email or phone number registered to that file on the godaddy company side. asking that PIN that is not under my authority at the moment file was locked that company claimed. return my money and provide a domain transfer protocol,! this businesses is fraud company and provide service that is under a nightmare control.
Dear Dispute Resolution Consultant,Thank you for the opportunity to review the additional concerns presented by the complainant. In the initial complaint we were able to address each point provided within our response. As previously provided we would like to present the following:We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Any modifications made to the nameservers on this account have been done through the complainant’s account. Again, the complainant had made a modification to their domain settings by enabling domain forwarding. This domain setting change updated the IP Address and nameservers associated with that domain. GoDaddy is unable to forward visitors to a domain name if we do not control of the nameservers. An offer was made to assist the complainant with updating the nameservers for the associated domain to their third-party. However, the complainant did not have the nameserver information at the time required to make the update. They had the MX records but not the nameservers and our Customer Care team was unable to help them make the modification as we didn’t have the correct information needed.We also provided information regarding the complainant’s third party email services not working. The domain name worked as intended per the requests made by the complainant. GoDaddy cannot control the settings for third-party services. As such, GoDaddy is unable to accommodate the complainant’s request for a refund or compensation for potential lost revenue due to their third-party email not working or not being provided accurate nameservers to update.GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management and settings are a customer responsibility. If the complainant has the nameservers needed for their third-party website, our 24/7 Customer Care can assist them in the steps needed to modify the nameservers. They may also find the following article helpful: Setting Nameservers for Your Domain Names: https://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Between the dates of April 17, and April 26, 2017, our customer contacted our customer...
support team regarding the form mail from their website not being received. A ticket to investigate the issue was created on April 19, 2017.On May 2, 2017, our Email Operations Department received resolution from Cloudmark stating our customer’s emails were being bounced as a direct result of our customer's website and its reputation with Cloudmark. Cloudmark is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and similar threats that affect email.GoDaddy is not responsible for the content found on our customer's website and the consequences of that content.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy's technical support staff worked diligently and vigorously to investigate all technical issues our customer experienced.An email was sent to our customer on May 2, 2017, informing them of our findings. Once or customer has removed the malicious content and secured the vulnerabilities on their hosting plan, they may contact our customer support team with the steps taken to have their website reviewed and the email block removed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On February 20, 2015, our customer was provided with an Economy cPanel Hosting...
plan for a 2 year term at no cost. This was provided as a one-time courtesy to aid our customer after their previous website was cancelled. On February 20, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on February 10, 2017, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. Our customer contacted GoDaddy’s Customer Care team on September 4, 2017 to request a full refund for the renewal of the hosting plan, and was informed the hosting plan was no longer refund-eligible. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: [redacted] Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https:[redacted]GoDaddy takes our customers' privacy very seriously. Other than as described in...
our Privacy Policy, found at https:[redacted], GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.Based on the information provided, our customer's contact information may have been gathered from the WHOIS information on their domain.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact information listed for a domain must be made public in the WHOIS database. The WHOIS database is an Internet service to find information about a domain or IP address. False information is a violation and may lead to the termination of a domain registration. As part of the Domain Name Registration Agreement, located at [redacted], when our customers register a domain, they agree to display certain contact information in the WHOIS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does offer private registration as an add-on service for select domain names via an affiliate company, Domains By Proxy. Information on the benefits Private Registration provides, and adding the service to a domain may be viewed at the links below:[redacted]
[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy has worked vigorously to resolve all technical issues the complainant has experienced. Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has requested assistance outside of our agreed Statement (and scope) of Support. Additionally, GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services.EDUCATION:The complaint can find information regarding GoDaddy’s Statement of Support on the page referenced in this link: https://support.godaddy.com/help/article/9522/godaddy-statement-of-supportThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy proactively notified our customer pre- and post-expiration. Account management is solely a customer responsibility and our customer agreed to this when they purchased hosting services through GoDaddy. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Heather M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]Between August 18, 2015 and December 9, 2015, our customer purchased several services,...
including GoDaddy's Website Builder and Online Store services, each for a 2-year term.On June 9, 2016 our customer contacted our customer care team to discuss options if they canceled their services. Our customer chose to keep their services active.Our customer contacted our support team on October 19, 2016 and was properly informed their Website Builder and Online Store services were ineligible for refund per our refund policy, publicly available at [redacted]RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a goodwill gesture, GoDaddy will provide our customer In-Store Credit for any unused months remaining on the Website Builder and Online Store services once they have cancelled the services. The credit will be available for future purchases with GoDaddy. To receive the credit, our customer may contact us at [redacted] once they have cancelled their services.For information on how to cancel products, our customer may find the following article helpful: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Heather M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 17, 2009 our customer purchased an Unlimited Business Email Plan via...
online transaction for a two-year term. Our customer has regularly renewed this email plan through online transactions, phone transactions as well as automatic renewals.On September 22, 2014, our customer logged into their GoDaddy account and disabled their automatic renewal setting on the Unlimited Business Email Plan.On December 17, 2016, the email plan in question failed billing. Per our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's email plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.On December 18, 2016, our customer logged into their GoDaddy account and manually renewed their email plan for a one-year term.Our customer contacted our customer care teams on April 7, 2017, requesting a refund for the email plan in question and was properly informed the email plan was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by our previous response. Based on the information provided in the original complaint we were able to locate an account that matched what our customer described. In our review the customer had sites not working and this was due to the forwarding which was enabled on the customer’s side.We've attempted to connect with our customer via phone to gain further clarification of their concerns, but were unable to connect with them. We've followed up with them via email and look forward to hearing from themThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Hosting Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant had purchased an Economy Linux Shared hosting plan that they had manually renewed each month from within their customer account since November 25, 2013. Per the complainant’s account preferences, GoDaddy was instructed to not renew the complainant’s hosting account and did so in a good faith effort to honor its agreements with the complainant. Account management and maintaining independent data backups are a customer responsibility.GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment and GoDaddy held the data for an additional 10 days. After this time frame (20 days of nonpayment) the account is deleted. If the complainant does not have their own backups on hand GoDaddy will attempt to restore the site for a $150.00 fee. This not a punitive fee, but one to offset GoDaddy's labor and services cost.Previously, GoDaddy has waived an identical instance for the complainant in November 2013, absorbing labor costs of $150.00. GoDaddy educated the customer and explained their responsibility in accordance with the above agreements.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy previously absorbed $150.00 in costs for the complainant, and educated them to avoid this situation. GoDaddy cannot continue to absorb these costs due to the complainant’s lack of account management. If the complainant has their own independent data backups, they are welcome to purchase and set up a new hosting account and restore those files. Otherwise, if the complainant does not have their own backups on hand, GoDaddy will attempt to restore the site files, however the $150 fee must be paid in addition to the cost of purchasing a new hosting account.If the complainant has additional concerns or questions, our customer care staff is available 24 hours a day, 7 days a week, and is happy to assist them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has two domain names currently in redemption. On each domain’s renewal...
date, per our customer’s account preferences, GoDaddy attempted to automatically renew the domains in question in a good faith effort to honor its agreements with our customer, however, our customer's financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial registration date and term. At the time of purchase, our customer had many options available, such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices to our customer via email before and after expiration, GoDaddy has no control over what happens to the email after it leaves our system or how our customer's ISP or email client chooses to handle the email once received. Account management and renewal of domains is solely a customer responsibility, one our customer agreed to when registering domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, GoDaddy is willing to fully waive the $80 redemption fee on each domain, provided our customer renews the domains prior to January 31, 2017. GoDaddy would be unable to fully waive recovery fees in the future.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
1) I would need assurance that this move back to Cpanel will fix the booking problem as I question that it will.2) They would need to refund the entire amount they charged for managed WP as they never should have moved my site3) They would need to refund the $80 they charged for premium support that I never should have needed and still has not fixed my site4) Why are they saying the email is my problem? This is a basic feature that our business relies on. My site has NEVER worked properly. These site problems are costing me measurable revenues daily. All I am looking for is the site and features I paid for originally to work as they should and all the additional monies that I should not have had to spend returned to me. [redacted]###-###-####
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer is currently utilizing an Ultimate Managed Wordpress plan that includes...
GoDaddy’s Search Engine Optimization (SEO) tool. On January 24, 2017, our customer contacted GoDaddy to find out if the SEO tool would still be included with their plan if they upgraded to our Developer Managed Wordpress plan. Our customer was correctly advised that the SEO tool would remain for any sites created under the Ultimate plan, however, it would not be included with any new sites created under the Developer plan.On January 31, 2017, our customer contacted GoDaddy to confirm what they were advised about the SEO tool on January 24, 2017. Our customer was advised the SEO tool would not be available under the Developer plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.While correct information was provided to our customer on January 24, 2017, they were provided a one month extension of their Ultimate Managed Wordpress plan at no cost on January 31, 2017.As explained in our responses to the multiple Revdex.com complaints previously submitted by our customer, GoDaddy has provided multiple gestures of goodwill to them and will not provide further services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Hello, and thank you for your response. I did indeed receive you notifications that my account was expiring. As I mentioned in my complaint, I went on to your website when I found out that my card had been declined, and updated the card on file. I was never prompted to re-link the new card to my domain. I received a notification that it may take some time for the new card to be used, and so I assumed it was fixed. You had my new card number, and did not use it to renew my domain.I am aware that GoDaddy is enrolled in Visa account updater (and Mastercard's version) which allows for sharing updated account information. This enables GoDaddy to get ahold of the bank and get updated billing information. So, by this situation, you should have just used the updated Visa number. A contemporary of mine[redacted], had a situation where she had a domain (yogalife.us) that was linked to an old card, and she did not want it to be renewed... so she just left it linked to the old card, hoping it would expire. Well, Go Daddy went ahead and charged a different card on file for that domain, using Visa account updater... the exact opposite of what I experienced. Clearly, Go Daddy is inconsistent in this policy, and I can't help but feel like Go Daddy deliberately did not use my new card. I have documented evidence of Lara's situation, as well as the transcript of her conversation with a service rep, Sarah, where they explain that "If auto renew is turned on, we will keep trying to renew it," even with a new card. She explained Visa updater, and that that is how Lara's card was used. Why did that not work for me?I would like Go daddy to return my domain to me, as it is clear that I changed the card and you had Visa account updater. I know you have a relationship with the current broker, and so I would appreciate your help in getting my domain back. Thank you,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy...
AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2013 our customer registered a domain name via online transaction. During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised. Our customer submitted the necessary documents and the Protected Registration service was canceled on January 8, 2016. A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted] - GoDaddy
Thank you for the opportunity to address the complainant's concerns.It appears the complainant’s concerns are in relation to GoDaddy.com, LLC, and not Blue Razor Domains, LLC.Upon conducting business with GoDaddy, the complainant acknowledged and accepted our agreements, found at...
[redacted].On September 15, 2017, the complainant contacted GoDaddy’s Customer Care team multiple times to request our agents add a photo to their WordPress website on their behalf. Our agents correctly informed the complainant we are not able to manage the design of their site for them, but can direct our customers to useful information, such as help articles.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear here.no real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers. No real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers
Regards,
[redacted]