Thank you for the opportunity to address our customer’s additional concerns.As previously stated, our customer will need to connect with our Facelift team directly at [redacted]@godaddy.com for assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. The social login support feature utilizes only the user’s name and email address associated with their Facebook profile during account creation. A 4-digit PIN is also created. Our customer would have had to manually enter any other information on the account, as well as update any domain or account information they wished to utilize. Again, our customer was able to submit and verify the correct information for their domain, and appears to have updated their GoDaddy account. Account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Microsoft Office Terms of Use• The latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspx.On January 28, 2015 one day after purchasing their Domain Name the complainant cancelled it. At that time a refund was processed as an in-store credit as agreed to by the complainant. The complainant has subsequently requested a cash disbursement of this in-store credit.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complaint with a refund to their original payment method for the transaction dated January 28, 2015. This refund is for $11.34 and may require 5 to 7 days to reflect at their financial institution.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant..Best regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant originally purchased a domain name online on September 23, 2008 for a two year term. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question for a two year term. We have automatically renewed the domain on September 24 2010, 2012 and 2014 and did so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the latest expiration date on:· June 25,2014· July 25, 2014· August 24, 2014· September 8, 2014· September 18, 2014Upon review of the account these notifications were sent to the email address provided by the complainant as part of the account setup. GoDaddy must rely upon its customers for information that we would otherwise beunaware of, such as closing of their business or use of a new email address.Account management is a complainant’s responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complaint first contacted our Customer Care Center on November 21, 2014 regarding the domain renewal and to request a refund. When working with our Customer Care the complainant was assisted with updating theiraccount preferences and turning the automatic renewal setting off for the domain.The complainant did not contact our support staff regarding the charge until they were no longer eligible for a refund per our refund policy. When a domain name is renewed GoDaddy as a registrar must provide payment to the registry for thedomain and as such, we are unable to absorb the cost of a domain name renewal on the complainant’s behalf.EDUCATION:If the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question. The link included below outlines options to potentially auction the domain:Understanding Go Daddy Auctions Listing Options[redacted]In addition, the following GoDaddy Support articles will be helpful in the future to the complainant for managing automatic renewal, account preferences and our refund policy:Managing Renewals for Products and Services[redacted]Managing Your Account Information:[redacted]Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer sold...
two domain name registrations via GoDaddy Auctions. Due to an error, our customer was paid twice, each transaction in the amount of $760.00 USD for the first domain, totaling $1,520.00 USD. In a separate correspondence, our customer had been provided the Unique Transaction ID numbers they may use to track these payouts made to their PayPal account. The proceeds requested for the second domain in the amount of $336.00 USD were held as a partial offset for the second $760.00 payment made to our customer in error. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been overpaid by GoDaddy in the amount of $424.00 USD. To expedite the return of the funds by our customer to GoDaddy, a Miscellaneous charge in the amount of $424.00 USD has been placed in the shopping cart within our customer’s GoDaddy account. To return the payment to GoDaddy our customer may complete the transaction within their shopping cart.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.We are unable to locate an account that corresponds with the information provided by the complainant. Without being able to identify the customer account where...
the email plan in question is located, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I have an organization, a Limited Liability Company that is registered as my company's name. On my domain information, SEO & Biz Hub, LLc should be my Registrant, Tech name and Admin name should be my company's name. I explained all of this to 4 different reps. It is not my fault that Godaddy did not register my information I entered in their system as my contact information. Again, the company ignored my information and only input an email address that goes to my Facebook Account I really don't use and the company made up a bogus pin number. I had no idea this company uses Facebook Credentials and completley ignore a Customer's actual Contact information. I can not have my personal name on my domain while I am trying to do business. My DBA Name and LLC is SEO & Biz Hub, LLC. It is not Patricia Johnson. This is not my fault. I need it fixed. I did everything correct...No company at all should be making up pin numbers and using an email address the a customer didn't select, just because they are going off a Facebook Account. I put all my contact information on their form to buy the domain, along with my actual email address for my company.
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer had their auto-renewal settings turned on and the products in question renewed per those settings. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.The information available does not support our customer’s claim that they requested to not renew when GoDaddy’s care team contacted them via phone on April 22, 2015. Again, GoDaddy proactively sent renewal notices prior to the expiration dates each year informing our customer their hosting would be renewed in accordance with their account settings unless additional action was taken.While we understand this is a frustrating situation for our customer, ultimately, account management is a customer responsibility. As a one-time exception to GoDaddy’s refund policy, we have refunded the most recent renewal, a total of $68.28. The renewal from 2015 is not refund eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response and offer. While GoDaddy sent expiration notices via email prior to expiration, GoDaddy has no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received. Billing notices are sent to the email address on file as well as the email address listed for the payment method. The email address in question our customer states notices were sent to appears to be the email address listed for the payment method on the account. GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as closing of their business or use of a new email address. Account management and renewal of products is solely a customer responsibility; our customer agreed to this when making purchases with GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.As previously outlined in our prior response, auto-renew was turned off by our customer for the product in question. When a hosting account is cancelled, GoDaddy may retain the data for a limited time; the content is stored on servers that GoDaddy uses for disaster recovery. We do not charge a recovery fee for punitive reasons; rather the charge is for the costs our administrators take to see if the deleted content can be restored and to restore said content. Per our terms of service (to which our customer agreed), it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. If our customer has their own backups as they agreed to maintain, no restore fee needs to be paid.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Dear Sirs/Madam
I read your responses and I have to say I am severely
frustrated in the level of customer satisfaction.
I’m going to break it down to what my perspective is on this
situation. I have been a loyal customer and been paying for my domain name from
Godaddy since January 2013.
My issue with Godaddy you have suspended my
domain, taken money from my PayPal account and changed my account information
so my account was inaccessible.
Am I to understand after everything I have
mentioned your only reply back to me is a link to your policy page?
Am I to understand all of your paying
customer have the expectation of having a domain name they paid for in good
faith, to be transferred without consent, to another vender while Godaddy still
siphon cash, multiple times, from their bank accounts?
Dear Revdex.com, Nothing has been resolved. No refunds have been received either thru Paypal or the bank. The payment was stolen by GODaddy. Our website has been off the web since April 3,2017. Not only are we losing thousands of dollars in revenue but GoDaddy has failed to pay us for advertising on our domain. They have failed to provide any proof of refunds either thru Paypal or the bank. All they show is a phoney $251.92 in their payment history.Best,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, 2007 our customer purchased a domain name online for a two-year term and elected to add GoDaddy’s Protected Registration service. One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name or loss through domain transfer. Domain names with this service cannot be canceled until the Protected Registration is canceled. This is done by submitting valid verification information to GoDaddy’s Domain Services department.The Domain Name and Protected Registration were subsequently renewed January 15, 2009 for a two-year term during an interaction with GoDaddy’s customer care. Per our customer’s account preferences the domain and Protected Registration renewed automatically for a two year term on February 15, 2011. Additionally, on February 17, 2011 the domain and Protected Registration were manually renewed by our customer for an additional two-year term during an interaction with GoDaddy’s customer care. On the latest renewal date of February 15, 2015, our initial attempt to automatically renew the domain and Protected Registration service per our customer’s account preferences failed. On the following day, a GoDaddy customer care representative attempted to call the number on file to resolve the matter but was unable to directly connect with our customer, instead leaving an automated voice message. However, on February 19, 2015, the domain and Protected Registration service were automatically renewed for a two year term per our customer’s account preferences, and a receipt was emailed to the address on file. GoDaddy sent multiple emails to the customer prior to the renewals occurring stating the services would be automatically renewed unless additional action was taken; however, our customer did not contact our 24/7 customer care until after these transactions occurred. Account management is a customer responsibility.The customer's account preferences instructed GoDaddy to automatically renew their products with the payment method they supplied to us, a checking account. GoDaddy's third-party check processing company, [redacted]., was utilized for the transaction. In a transaction such as this, [redacted] will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer. This is outlined in our Universal Terms of Service Agreement.Our customer contacted our customer care on March 16, 2015, almost a month after the successful automatic renewal of their domain and Protected Registration. During this call our agent correctly explained our Refund Policy and pointed them to the online form for canceling their Protected Registration (located at https://supportcenter.secureserver.net/ProtectedRegistration/Index). Our customer has not yet provided all of the required information to cancel this service.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We ask that our customer continue to work with our Domain Services team to cancel the Protected Registration service, releasing GoDaddy from our previous agreement to protect the domain against cancellation. While the domain name is non-refundable at this time, we are willing to refund the Protected Registration renewal fee of approximately $65 as a gesture of good will after our customer has canceled the service.Additionally, GoDaddy does not make any form of collection efforts. Any such efforts made by [redacted] are outside of Go Daddy's direct control. [redacted] did provide the funds to GoDaddy required for these services. From our customer's correspondence, it appears that [redacted] may have been unable or is attempting to collect the funds from them. EDUCATION:Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience: [redacted] Contact InfoU.S. and Canada Customer Care###-###-####[redacted]Our customer might also find the following support articles helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2017, our customer purchased an Office 365 plan for a 3-year term when...
speaking with GoDaddy’s support teams. Our support team provided instruction on backing up the email, un-installing the old Office application and installing the new one. Before all steps could be completed, the call disconnected. Our customer made multiple follow up calls to address and resolve issues importing email data. During these interactions, our customer was correctly informed that we could only provide the instructions for a manual migration of the email. Our customer was also informed that GoDaddy can perform a paid migration, for a fee, where our email teams will migrate the email. Our customer was informed that the migration fee could not be waived completely, but as a goodwill gesture, could be provided at a discount, along with adding 6 months to their hosting plan for inconveniences with previous support interactions on this issue. During an interaction with our support teams on August 9, 2017, our customer indicated they were able to successfully import their backup emails; the support agent also assisted our customer with their other concerns.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We appreciate our customer’s feedback and will ensure it is fully reviewed by our customer care managers. Our office has honored the previous offer and added a 6 month term to the customer’s cPanel hosting plan at no cost, as a goodwill gesture. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
The main point has once again been missed in the reaponse. GoDaddy is indeed in breach of their own terms and conditions because they DID NOT charge the card associated with the account as they claim. They charged a card that was deleted from the account on July 12, 2015. This is the single most important point of the complaint. They have acknowledged that my account was on auto renew for the domain in question, yet they DID NOT charge my card on file. As far as the 'opting out' of the call list, I'm unfamiliar with this setting and can only assume the default is 'do not call'.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 22, 2013 the complainant purchased a Website Builder plan and a domain name registration, each for a one-year term. This is for the period ending December 22, 2014.On December 22, 2014, per the complainant’s account preferences, GoDaddy was instructed to automatically renew their Website Builder service and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent a renewal notice prior to the expiration date on December 15, 2014. This notice informed the complainant their expiring item would be renewed in accordance with their account settings. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per our Refund Policy, the renewal transaction was refundable if the product was canceled within 45-days of the renewal date. However; instead of contacting our 24/7 Customer Care teams for assistance, the complainant chose to dispute the service charge with their financial institution. Per our Terms of Service, the associated service has been suspended the automatic renewal preference has been disabled. Additionally, the applicable funds have been returned to the associated payment method. The complainant may cancel the service at any time from within their account.Education:F[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy takes its customers' privacy very seriously. Other than as described in...
the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission. Based on the information our customer has provided, it appears their contact information may have been gathered from the WHOIS information on their domain.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers, the contact and registrant information listed for a domain name must be made public in the WHOIS database. The WHOIS database is an Internet service which finds information about a domain name or IP address. Providing false information is a violation and may lead to the termination of a domain registration. As part of the Domain Name Registration Agreement, located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=REG_SA, when a person registers a domain name they agree to display certain contact information in the WHOIS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All registrars are required to provide domain registration information to the Whois database in order to maintain their ICANN registrar accreditation. Furthermore, GoDaddy has no control over the information maintained on third party WHOIS databases.Our customer may wish to contact the third party WHOIS databases and ask that they remove any unwanted information. GoDaddy cannot undertake this task on our customer’s behalf.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The Complainant’s lifetime spend within their GoDaddy account is $63.06. They have been provided with refunds to their original payment method totaling $63.06. At this time we consider this matter to be resolved.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 11, 2017, our customer contacted our Customer Care team after...
experiencing problems sending email messages utilizing their existing email plan and a third-party email client. Our customer purchased a new Microsoft Office 365 email plan and the process to migrate existing email from their existing Workspace email plan to the new Office 365 plan was completed. GoDaddy charges a $99.00 fee to migrate email data. On September 25, 2017, our customer contacted our Customer Care team, requesting to revert to the previous Workspace email platform. The Office 365 email plan was canceled and our customer received a full refund. Our customer was notified the migration service was not eligible for refund as the service was rendered.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer to address and resolve their concerns to their satisfaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn February 2 2016, our customer purchased a Basic Reseller plan for a three-year term via an online transaction. A reseller plan allows customers to be able to resell many GoDaddy products under their own brand and earn a commission from each product sold.On March 29 2016, our customer contacted GoDaddy’s support teams to inquire on cancelling and refunding their Reseller plan. At that time, the customer was informed that per GoDaddy’s Refund Policy there were no applicable refunds.Contrary to the customer’s complaint, our customer called GoDaddy twice since purchasing the reseller plan and in neither interaction did the customer indicate they were charged twice for the plan. The customer was only charged once for the plan in question and they may review their order history to see any and all charged made on their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As such there are no applicable refunds for the Reseller account.Our customer may find the following GoDaddy Help articles useful:Refund Policy- https://support.godaddy.com/help/article/8849/refund-policyFind your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, our customer will need to connect with our Facelift team directly at [redacted]@godaddy.com for assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. The social login support feature utilizes only the user’s name and email address associated with their Facebook profile during account creation. A 4-digit PIN is also created. Our customer would have had to manually enter any other information on the account, as well as update any domain or account information they wished to utilize. Again, our customer was able to submit and verify the correct information for their domain, and appears to have updated their GoDaddy account. Account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Microsoft Office Terms of Use• The latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspx.On January 28, 2015 one day after purchasing their Domain Name the complainant cancelled it. At that time a refund was processed as an in-store credit as agreed to by the complainant. The complainant has subsequently requested a cash disbursement of this in-store credit.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complaint with a refund to their original payment method for the transaction dated January 28, 2015. This refund is for $11.34 and may require 5 to 7 days to reflect at their financial institution.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant..Best regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant originally purchased a domain name online on September 23, 2008 for a two year term. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question for a two year term. We have automatically renewed the domain on September 24 2010, 2012 and 2014 and did so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the latest expiration date on:· June 25,2014· July 25, 2014· August 24, 2014· September 8, 2014· September 18, 2014Upon review of the account these notifications were sent to the email address provided by the complainant as part of the account setup. GoDaddy must rely upon its customers for information that we would otherwise beunaware of, such as closing of their business or use of a new email address.Account management is a complainant’s responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complaint first contacted our Customer Care Center on November 21, 2014 regarding the domain renewal and to request a refund. When working with our Customer Care the complainant was assisted with updating theiraccount preferences and turning the automatic renewal setting off for the domain.The complainant did not contact our support staff regarding the charge until they were no longer eligible for a refund per our refund policy. When a domain name is renewed GoDaddy as a registrar must provide payment to the registry for thedomain and as such, we are unable to absorb the cost of a domain name renewal on the complainant’s behalf.EDUCATION:If the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question. The link included below outlines options to potentially auction the domain:Understanding Go Daddy Auctions Listing Options[redacted]In addition, the following GoDaddy Support articles will be helpful in the future to the complainant for managing automatic renewal, account preferences and our refund policy:Managing Renewals for Products and Services[redacted]Managing Your Account Information:[redacted]Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer sold...
two domain name registrations via GoDaddy Auctions. Due to an error, our customer was paid twice, each transaction in the amount of $760.00 USD for the first domain, totaling $1,520.00 USD. In a separate correspondence, our customer had been provided the Unique Transaction ID numbers they may use to track these payouts made to their PayPal account. The proceeds requested for the second domain in the amount of $336.00 USD were held as a partial offset for the second $760.00 payment made to our customer in error. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been overpaid by GoDaddy in the amount of $424.00 USD. To expedite the return of the funds by our customer to GoDaddy, a Miscellaneous charge in the amount of $424.00 USD has been placed in the shopping cart within our customer’s GoDaddy account. To return the payment to GoDaddy our customer may complete the transaction within their shopping cart.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.We are unable to locate an account that corresponds with the information provided by the complainant. Without being able to identify the customer account where...
the email plan in question is located, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I have an organization, a Limited Liability Company that is registered as my company's name. On my domain information, SEO & Biz Hub, LLc should be my Registrant, Tech name and Admin name should be my company's name. I explained all of this to 4 different reps. It is not my fault that Godaddy did not register my information I entered in their system as my contact information. Again, the company ignored my information and only input an email address that goes to my Facebook Account I really don't use and the company made up a bogus pin number. I had no idea this company uses Facebook Credentials and completley ignore a Customer's actual Contact information. I can not have my personal name on my domain while I am trying to do business. My DBA Name and LLC is SEO & Biz Hub, LLC. It is not Patricia Johnson. This is not my fault. I need it fixed. I did everything correct...No company at all should be making up pin numbers and using an email address the a customer didn't select, just because they are going off a Facebook Account. I put all my contact information on their form to buy the domain, along with my actual email address for my company.
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer had their auto-renewal settings turned on and the products in question renewed per those settings. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.The information available does not support our customer’s claim that they requested to not renew when GoDaddy’s care team contacted them via phone on April 22, 2015. Again, GoDaddy proactively sent renewal notices prior to the expiration dates each year informing our customer their hosting would be renewed in accordance with their account settings unless additional action was taken.While we understand this is a frustrating situation for our customer, ultimately, account management is a customer responsibility. As a one-time exception to GoDaddy’s refund policy, we have refunded the most recent renewal, a total of $68.28. The renewal from 2015 is not refund eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response and offer. While GoDaddy sent expiration notices via email prior to expiration, GoDaddy has no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received. Billing notices are sent to the email address on file as well as the email address listed for the payment method. The email address in question our customer states notices were sent to appears to be the email address listed for the payment method on the account. GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as closing of their business or use of a new email address. Account management and renewal of products is solely a customer responsibility; our customer agreed to this when making purchases with GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.As previously outlined in our prior response, auto-renew was turned off by our customer for the product in question. When a hosting account is cancelled, GoDaddy may retain the data for a limited time; the content is stored on servers that GoDaddy uses for disaster recovery. We do not charge a recovery fee for punitive reasons; rather the charge is for the costs our administrators take to see if the deleted content can be restored and to restore said content. Per our terms of service (to which our customer agreed), it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. If our customer has their own backups as they agreed to maintain, no restore fee needs to be paid.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Dear Sirs/Madam
I read your responses and I have to say I am severely
frustrated in the level of customer satisfaction.
I’m going to break it down to what my perspective is on this
situation. I have been a loyal customer and been paying for my domain name from
Godaddy since January 2013.
My issue with Godaddy you have suspended my
domain, taken money from my PayPal account and changed my account information
so my account was inaccessible.
Am I to understand after everything I have
mentioned your only reply back to me is a link to your policy page?
Am I to understand all of your paying
customer have the expectation of having a domain name they paid for in good
faith, to be transferred without consent, to another vender while Godaddy still
siphon cash, multiple times, from their bank accounts?
Dear Revdex.com, Nothing has been resolved. No refunds have been received either thru Paypal or the bank. The payment was stolen by GODaddy. Our website has been off the web since April 3,2017. Not only are we losing thousands of dollars in revenue but GoDaddy has failed to pay us for advertising on our domain. They have failed to provide any proof of refunds either thru Paypal or the bank. All they show is a phoney $251.92 in their payment history.Best,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, 2007 our customer purchased a domain name online for a two-year term and elected to add GoDaddy’s Protected Registration service. One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name or loss through domain transfer. Domain names with this service cannot be canceled until the Protected Registration is canceled. This is done by submitting valid verification information to GoDaddy’s Domain Services department.The Domain Name and Protected Registration were subsequently renewed January 15, 2009 for a two-year term during an interaction with GoDaddy’s customer care. Per our customer’s account preferences the domain and Protected Registration renewed automatically for a two year term on February 15, 2011. Additionally, on February 17, 2011 the domain and Protected Registration were manually renewed by our customer for an additional two-year term during an interaction with GoDaddy’s customer care. On the latest renewal date of February 15, 2015, our initial attempt to automatically renew the domain and Protected Registration service per our customer’s account preferences failed. On the following day, a GoDaddy customer care representative attempted to call the number on file to resolve the matter but was unable to directly connect with our customer, instead leaving an automated voice message. However, on February 19, 2015, the domain and Protected Registration service were automatically renewed for a two year term per our customer’s account preferences, and a receipt was emailed to the address on file. GoDaddy sent multiple emails to the customer prior to the renewals occurring stating the services would be automatically renewed unless additional action was taken; however, our customer did not contact our 24/7 customer care until after these transactions occurred. Account management is a customer responsibility.The customer's account preferences instructed GoDaddy to automatically renew their products with the payment method they supplied to us, a checking account. GoDaddy's third-party check processing company, [redacted]., was utilized for the transaction. In a transaction such as this, [redacted] will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer. This is outlined in our Universal Terms of Service Agreement.Our customer contacted our customer care on March 16, 2015, almost a month after the successful automatic renewal of their domain and Protected Registration. During this call our agent correctly explained our Refund Policy and pointed them to the online form for canceling their Protected Registration (located at https://supportcenter.secureserver.net/ProtectedRegistration/Index). Our customer has not yet provided all of the required information to cancel this service.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We ask that our customer continue to work with our Domain Services team to cancel the Protected Registration service, releasing GoDaddy from our previous agreement to protect the domain against cancellation. While the domain name is non-refundable at this time, we are willing to refund the Protected Registration renewal fee of approximately $65 as a gesture of good will after our customer has canceled the service.Additionally, GoDaddy does not make any form of collection efforts. Any such efforts made by [redacted] are outside of Go Daddy's direct control. [redacted] did provide the funds to GoDaddy required for these services. From our customer's correspondence, it appears that [redacted] may have been unable or is attempting to collect the funds from them. EDUCATION:Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience: [redacted] Contact InfoU.S. and Canada Customer Care###-###-####[redacted]Our customer might also find the following support articles helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2017, our customer purchased an Office 365 plan for a 3-year term when...
speaking with GoDaddy’s support teams. Our support team provided instruction on backing up the email, un-installing the old Office application and installing the new one. Before all steps could be completed, the call disconnected. Our customer made multiple follow up calls to address and resolve issues importing email data. During these interactions, our customer was correctly informed that we could only provide the instructions for a manual migration of the email. Our customer was also informed that GoDaddy can perform a paid migration, for a fee, where our email teams will migrate the email. Our customer was informed that the migration fee could not be waived completely, but as a goodwill gesture, could be provided at a discount, along with adding 6 months to their hosting plan for inconveniences with previous support interactions on this issue. During an interaction with our support teams on August 9, 2017, our customer indicated they were able to successfully import their backup emails; the support agent also assisted our customer with their other concerns.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We appreciate our customer’s feedback and will ensure it is fully reviewed by our customer care managers. Our office has honored the previous offer and added a 6 month term to the customer’s cPanel hosting plan at no cost, as a goodwill gesture. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
The main point has once again been missed in the reaponse. GoDaddy is indeed in breach of their own terms and conditions because they DID NOT charge the card associated with the account as they claim. They charged a card that was deleted from the account on July 12, 2015. This is the single most important point of the complaint. They have acknowledged that my account was on auto renew for the domain in question, yet they DID NOT charge my card on file. As far as the 'opting out' of the call list, I'm unfamiliar with this setting and can only assume the default is 'do not call'.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 22, 2013 the complainant purchased a Website Builder plan and a domain name registration, each for a one-year term. This is for the period ending December 22, 2014.On December 22, 2014, per the complainant’s account preferences, GoDaddy was instructed to automatically renew their Website Builder service and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent a renewal notice prior to the expiration date on December 15, 2014. This notice informed the complainant their expiring item would be renewed in accordance with their account settings. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per our Refund Policy, the renewal transaction was refundable if the product was canceled within 45-days of the renewal date. However; instead of contacting our 24/7 Customer Care teams for assistance, the complainant chose to dispute the service charge with their financial institution. Per our Terms of Service, the associated service has been suspended the automatic renewal preference has been disabled. Additionally, the applicable funds have been returned to the associated payment method. The complainant may cancel the service at any time from within their account.Education:F[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy takes its customers' privacy very seriously. Other than as described in...
the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission. Based on the information our customer has provided, it appears their contact information may have been gathered from the WHOIS information on their domain.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers, the contact and registrant information listed for a domain name must be made public in the WHOIS database. The WHOIS database is an Internet service which finds information about a domain name or IP address. Providing false information is a violation and may lead to the termination of a domain registration. As part of the Domain Name Registration Agreement, located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=REG_SA, when a person registers a domain name they agree to display certain contact information in the WHOIS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All registrars are required to provide domain registration information to the Whois database in order to maintain their ICANN registrar accreditation. Furthermore, GoDaddy has no control over the information maintained on third party WHOIS databases.Our customer may wish to contact the third party WHOIS databases and ask that they remove any unwanted information. GoDaddy cannot undertake this task on our customer’s behalf.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The Complainant’s lifetime spend within their GoDaddy account is $63.06. They have been provided with refunds to their original payment method totaling $63.06. At this time we consider this matter to be resolved.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 11, 2017, our customer contacted our Customer Care team after...
experiencing problems sending email messages utilizing their existing email plan and a third-party email client. Our customer purchased a new Microsoft Office 365 email plan and the process to migrate existing email from their existing Workspace email plan to the new Office 365 plan was completed. GoDaddy charges a $99.00 fee to migrate email data. On September 25, 2017, our customer contacted our Customer Care team, requesting to revert to the previous Workspace email platform. The Office 365 email plan was canceled and our customer received a full refund. Our customer was notified the migration service was not eligible for refund as the service was rendered.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer to address and resolve their concerns to their satisfaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn February 2 2016, our customer purchased a Basic Reseller plan for a three-year term via an online transaction. A reseller plan allows customers to be able to resell many GoDaddy products under their own brand and earn a commission from each product sold.On March 29 2016, our customer contacted GoDaddy’s support teams to inquire on cancelling and refunding their Reseller plan. At that time, the customer was informed that per GoDaddy’s Refund Policy there were no applicable refunds.Contrary to the customer’s complaint, our customer called GoDaddy twice since purchasing the reseller plan and in neither interaction did the customer indicate they were charged twice for the plan. The customer was only charged once for the plan in question and they may review their order history to see any and all charged made on their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As such there are no applicable refunds for the Reseller account.Our customer may find the following GoDaddy Help articles useful:Refund Policy- https://support.godaddy.com/help/article/8849/refund-policyFind your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Ken C[redacted]Office of the CEO – GoDaddy