[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Although I don't agree with the business godaddy's perception of the fact I am satisfied with their resolution for doing what they should have done in the first place which is give me what I paid for. I wish to now close my complaint.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGo Daddy offers private registration services for select domain names via an affiliate company, Domains by Proxy. This is an add-on service which customers may manage; including the cancellation of the service, from within their respective Domains by Proxy account. Account management is a customer responsibility.On September 22, 2015 our customer contacted our Customer Care team for assistance with transferring the specified domain name registration from GoDaddy to another registrar. As our customer had added private registration services to their domain name, they were properly informed of the steps to transfer the domain name, which included the cancellation of the privacy service.After our customer had canceled the private registration services on their domain name, they modified the Registrant contact information associated with the domain name. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer on the domain when the Registrant’s contact information was updated. GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On September 22, 2015 our customer has since reached out to our Domain Services team and the lock on the domain name was removed. Our customer was able to successfully complete their transfer to another registrar. Education:Our customer may find the following support articles helpful:Transferring Domain Names to Another Registrar -https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-356...⇄ Canceling Private Registration for Your Domain Names -https://www.godaddy.com/help/canceling-private-registration-for-your-domain-nam...⇄ Accepting or Declining a Transfer to Another Registrar -https://www.godaddy.com/help/accepting-or-declining-a-transfer-to-another-regis...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy[redacted]14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by the complainant. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On July 20, 2016, the complainant contacted GoDaddy regarding email notices they were...
receiving for a domain name they do not own. During this interaction, the complainant acknowledged the domain registrant as someone they know. The complainant’s email address was listed as the contact email for the domain when it was originally registered. RESOLUTION:The complainant indicated that they would not be able to contact the domain registrant to have their email address removed as the contact address. Per GoDaddy's Domain Name Registration Agreement which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status.GoDaddy takes its commitment to consumer protection very seriously and the appropriate teams are working to resolve the complainant’s concerns. Specifically, GoDaddy’s Domain Services team has reached out to the registrant and requested they update the information present on the WHOIS directory. If the registrant fails to do so, GoDaddy will take further action.We thank the complainant for their patience while we work to resolve this matter for them. Until the registrant updates the contact email address or the domain is suspended, it is possible the complainant may receive some additional email notifications regarding the domain.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 18, 2016...
our customer purchased a web hosting plan for a 3-month term via online transaction. Later the same day our customer canceled the hosting plan.On June 21, 2016 our customer contacted our customer care team to request a refund for the hosting plan in question. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer via phone and have been unsuccessful. Upon review it was determined the transaction in question was eligible for refund per our Refund Policy. As such, the requested refund in the amount of $25.77 has been submitted, payable to the original payment method our customer used in the transaction. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by the complainant; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThese agreements are...
found at: https://www.godaddy.com/legal-agreements.aspxOn Dec. 2, 2013, the complainant registered the domain in question for a one year term. The domain was renewed for a one year term on December 3, 2014. On Dec. 3, 2015, GoDaddy was instructed to auto-renew the domain in question per the complainant's account preferences and attempted to do so in an effort to honor its agreements with the complainant; however, their financial institution declined payment. GoDaddy sent multiple notices to the complainant.GoDaddy sent renewal notices prior to expiration on:• Nov. 2, 2015 • Nov. 27, 2015 GoDaddy sent notices after expiration on:• Dec. 3, 2015• Dec. 7, 2015• Dec. 14, 2015 (Cancellation notice)These notifications informed the complainant their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.As the complainant did not renew the domain in a timely manner, the domain entered a Redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant, honoring its terms of service.Recovering domains in redemption is time-sensitive. As a one-time exception, we are willing to halve the normal $80 redemption fee to allow the complainant to redeem the domain for $40 plus the cost of a one-year domain renewal. The complainant must contact our office directly to do so while the domain name is still in an eligible status.Thank you again for the opportunity to address and bring clarity to the concerns presented.Kindest regards,John M[redacted] - [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did not make any attempt or even a good faith attempt of obtaining this domain on the date it became available. this business refunded the cost of my purchase and I consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following. Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• ...
GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 19, 2012 our customer purchased an Economy Shared Hosting Plan for a one year term via their online GoDaddy Account. The Hosting Plan was subsequently auto-renewed for one year per our customers account preferences on March 19, 2013. Our customer called GoDaddy customer care on March 19, 2014 and during the call renewed the hosting and a domain name for an additional year.Per our customer’s account preferences, GoDaddy attempted to renew the hosting plan but were unable to do so as the bank associated with the payment method declined the request.GoDaddy sent notifications of our attempt and billing failures on:• March 19, 2015• March 29, 2015• April 8, 2015Account management is a customer responsibility. On April 8, 2015 the hosting plan was cancelled due to non-payment. On April 30, 2015 our customer contacted GoDaddy’s customer care team to request an attempt to restore the hosting content. Our customer spoke with a supervisor who offered a goodwill gesture to waive our $150.00 restore fee. GoDaddy does not provide hosting content recovery as a service but instead we will attempt to recover content as a disaster recovery process and cannot guarantee the content can be restored. Our Hosting Agreement, includes customers should be creating and saving independent backups of their website content.During the call, our customer also purchased a new hosting plan for the files to be placed if they were able to be recovered. GoDaddy’s hosting team worked diligently and vigorously to attempt a full content recover but were only able to recover our customer’s database which wasplaced in their active hosting plan. Our customer was notified of this on May 1, 2015 via email notification. On May 1, 2015 our customer contacted GoDaddy customer care and spoke with a supervisor again who explained no content could be recovered. The supervisor offered a full refund of the newly purchased hosting plan if the customer chose to cancel the plan. However, our customer declined this offer. Account management is a customer responsibility which includes maintaining backups of their websites. GoDaddy provided 10 days of live site service without payment and 10 additional days of suspended site service prior to cancellation of the hosting plan.RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We would like to stand by our previous offer of a full refund should our customer wish to cancel their hosting plan. Once the hosting is cancelled they may follow up with our office directly at [redacted]@GoDaddy.com or ###-###-####. Alternatively, they can also reach out to our 24/7 customer care who can also assist with the refund at ###-###-####.EDUCATION:The following GoDaddy Support article will be helpful in the future to our customer regarding managing product renewals. Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 8, 2016, our customer contacted GoDaddy's customer care team on multiple occasions requesting management permissions for their Google Plus page within Get Found. Get Found is a product that allow customers to promote their business via profiles on top search sites. When a business signs up for Get Found, GoDaddy offers the ability to edit a Google Plus page directly or post updates to their Google Plus timeline, however, this requires approval from GoDaddy. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was notified via email on their next action items to access the Google Plus page in question. Our customer will need to follow the process outlined within the email they received. Our customer may also find the following article helpful: https://www.godaddy.com/help/managing-a-google-plus-page-in-get-found-12429 Should our customer have any additional questions they may contact our 24/7 customer care team at 480-505-8877. Thank you again for the opportunity to address the concerns presented by our customer. KayJay R[redacted] Office of the CEO - GoDaddy
Per their terms and conditions, I have 5 days to dispute the charge. I did that. They told me on the phone that they could not look up the charge and that I needed to dispute with my credit card company...which I did. They did that knowing that this would push the dispute past the 5 days. I never received any notification from Godaddy. My email address is [redacted]...not the one they are using. This is a company that practices deception by hiding renewals in fine print. I called immediately when I saw the charge, they said they had no record of it on the phone and that I needed to dispute the charge.I want my money refunded. It was an unauthorized charge...plain and simple. This company clearly doesn't want to do the right thing. They need to take a customer service advice from others. As far as I'm concerned, they are the most dishonest company that I have ever dealt with. I'm assuming this happens frequently with them.
Hi there,Had it been this case, then their email's text should have been otherwise, instead of giving their customers a hope that this could be undone. They should have mentioned all of these HIDDEN terms and conditions and policies in the SAME email which stated exactly the opposite of what they are saying now. See here: [redacted]I should have got some hint that this would NOT be undone. See some example of doing so below:EXAMPLE # 1: Since, you have transferred this domain to the other account, you will NOT be able to revert this change under any circumstances. OR Since you have made this change yourself, you will not be able to revert it under any circumstances.Example # 2: I should have received an email with a confirmation link to be clicked and a statement that "by clicking this link, you authorize this change. And after doing this you will not be able to revert it.Some statement! something! anything that could have alerted me or held me back and made me think over it for once. Instead of giving me hope of getting it back if something goes wrong.But they did exactly the opposite - they clearly said that I will be able to revert it within 15 days. And upon asking for this change to revert back, they said they could do nothing. I mean that is ridiculous!Had there been a different statement as defined in the examples above, I would never contact them. But this seems to be tricking their customers. I am their regular customer - regular means regular. I want my domain back in my account as this was NOT my fault. I am asking on the basis of what information they delivered to me in the email. Read it again if you have not understood it before. Put yourself in my boots and see: http://prntscr.com/agxseaRead the highlighted areas carefully and put yourself in my boots and then think. How would you take this email? You would definitely think that if anything goes wrong - my domain registrar is atleast with me. Thanks[redacted]
Thank you for the opportunity to address our customer's concerns. GoDaddy utilizes a third-party check processing company, Certegy Check Services, Inc. for check transactions. In these transactions, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in...
turn collect the funds directly from the customer. From our customer's correspondence to our office, it appears that Certegy may have been unable or is attempting to collect funds from our customer, and has enlisted the assistance of Complete Payment Recovery.Complete Payment Recovery is not a GoDaddy company, nor does GoDaddy make any form of collection efforts. Any such efforts made by Complete Payment Recovery are outside of GoDaddy's direct control, and GoDaddy has no influence over this company to cease collection efforts. Our customer will need to contact this company directly for further information and assistance regarding their concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
My phone number is listed on an account that is not my own. I have one account. If they did something internal, maybe creating a new account number for some strange reason, then that is their internal process. I do not authorize my phone number to be listed on an account that is not my own. I consider it fraud on the part of Godaddy and will take action based on that. They can do whatever they want to do with that account if they want, but my phone number must be removed. I am seriously considering cancelling all my services with Godaddy at this point, but the issue will remain and it is unacceptable. My phone number MUST be removed from this other account that is not my own.
It doesn't appear that GoDaddy has read my complaint. Their response is like a form letter with dates filled in to apply to my case. What I am saying is that the account with GoDaddy was transferred over to another person, but somehow my credit card was kept on the account. Not only did that new person not receive emails at their new email address, but neither did I. In addition, somehow GoDaddy was able to renew my credit card information without my knowledge. That is, when my credit card expired, they did NOT contact me to get renewed authorization with a new expression date, but somehow got the new expiration date from the bank. I have NEVER had that happen before, every single "autopay" that I set up with my credit card, has to be renewed personally by me whenever the expression date comes due. That is the point for having expression dates.I would like some kind of refund or credit from GoDaddy to resolve this. The company seems very impersonal and inflexible, like this probably happens all the time with them. Even huge corporations like the airlines know that the customer needs to be treated fairly.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We stand by our previous response. GoDaddy had sent renewal notices prior to the product expiration date. GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it. GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Given the restrictions set by the .CA Registry and our Refund Policy, the domain name in question is not eligible for refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 9, 2014, our customer purchased a domain name for a two-year term in an...
online transaction. On August 18, 2016, our customer subsequently renewed the domain name manually for a one-year term.On November 10, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain name for another two-year term. Per the terms our customer agreed to, domain names which automatically renew do so for a period equivalent to the length of the original service period. The domain name was renewed in good faith to honor the agreements with our customer.GoDaddy does require a valid payment method on file if there are active products in the account as outlined in the agreements above, which the customer agreed to at the time of purchase. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is non-refundable. Our customer may want to review other options such as selling or auctioning the domain if they do not wish to keep it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On July 2, 2012, our customer purchased their domain name for a three-year term. This was for the period ending July 2, 2015. On July 3, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on: June 2, 2015 8:05 a.m. MST (30-day notice) June 27, 2015 5:19 a.m. MST (5-day notice) July 3, 2015, 3:26 a.m. MST (Renewal receipt)These notices informed the customer their expiring domain name would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our support staff on July 28, 2015 (25 days after the expiration date), requesting the cancellation and refund for the renewal. Per our Refund Policy, certain domain names that automatically renew for a multi-year term are only eligible for a refund if they are canceled within 5 days of their expiration date and our customer’s request for a refund was declined. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. During the customer's call with GoDaddy's support on July 28, 2015, our customer was provided a $4.99 refund of their Business Registration add-on as a one-time exception to our refund policy.As GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registration we are unable to refund our customer. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The customer may also, at any time, log into their account and modify this preference.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Todd C[redacted] Office of the CEO - GoDaddy14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Upon purchase of the domain names, the customer acknowledged the following agreements:•...
Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements and other legal agreements may be found at: [redacted] The domain in question expired on April 14, 2015. Per our customer's account preferences, Go Daddy was instructed to automatically renew the customer's domain however; the credit card associated with the renewal was invalid. Go Daddy must rely upon its customers for information that we would otherwise be unaware of, such as the issuance of a new credit card. GoDaddy sent renewal notices prior to the expiration date on:• February 3, 2015• March 5, 2015• March 12, 2015• March 27, 2015• April 10, 2015GoDaddy also sent notices after the expiration date indicating the product renewal failed and additional action by the customer was required on the following dates:• April 15, 2015• April 19, 2015• April 26, 2015GoDaddy provided a 42-day grace period after the expiration date however, the customer did not renew the domain and it followed the normal lifecycle and was acquired by another party. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld all agreements with the customer in good faith. Additionally, GoDaddy sent renewal notifications prior to the domain's expiration date, at the time of the failed billing and after failed billing. GoDaddy also provided a 42-day grace period to the customer.As the domain name correctly followed the normal expiration life-cycle and was acquired by another party through legitimate means, GoDaddy is unable to get the domain name back for the customer. They will need to contact the current registrant directly and discuss any options for obtaining the domain name.EDUCATION:The customer may find the following GoDaddy support articles useful:What happens after domain names expire: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Since May 22, 2010, our customer has been utilizing GoDaddy’s Website Builder...
version 6 to display their website. Website Builder is a proprietary, do-it-yourself, template based product used to construct a website.Technology is ever changing and the service our customer is utilizing has become outdated. GoDaddy stopped selling this version of Website Builder in May of 2013 and is in the process of recommending a change to our newer version which uses more advanced technology, may help with web search results, and is optimized for mobile devices. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer via phone to address and resolve all concerns to their satisfaction. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with us. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On May 5,...
2016 our customer contacted our Hosting Support teams regarding an error received when moving website content from a cPanel shared hosting plan to a Virtual Private Server (VPS) located within the same account. The issue of an empty folder being copied from the shared hosting to the VPS was identified and a restoration of the website to the shared hosting plan offered, accepted, and initiated. Once the restoration was started, our customer indicated they did not want the website content restored to the cPanel hosting, but to the VPS. During this move, our teams encountered a technical issue and needed to re-initiate the restore process. When the restoration was nearly complete, our customer requested the restoration be ceased. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. GoDaddy does not compensate for potential lost business or website rebuilds needed as a result of not having a current backup. Additionally, the issue of email being down was quickly resolved with a nameserver update. The domain name was pointed to the VPS and email functionality was restored. Our office previously offered a 6 month renewal of the VPS at no charge to our customer. If our customer would like to accept that offer, they may connect with us directly at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Although I don't agree with the business godaddy's perception of the fact I am satisfied with their resolution for doing what they should have done in the first place which is give me what I paid for. I wish to now close my complaint.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGo Daddy offers private registration services for select domain names via an affiliate company, Domains by Proxy. This is an add-on service which customers may manage; including the cancellation of the service, from within their respective Domains by Proxy account. Account management is a customer responsibility.On September 22, 2015 our customer contacted our Customer Care team for assistance with transferring the specified domain name registration from GoDaddy to another registrar. As our customer had added private registration services to their domain name, they were properly informed of the steps to transfer the domain name, which included the cancellation of the privacy service.After our customer had canceled the private registration services on their domain name, they modified the Registrant contact information associated with the domain name. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer on the domain when the Registrant’s contact information was updated. GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On September 22, 2015 our customer has since reached out to our Domain Services team and the lock on the domain name was removed. Our customer was able to successfully complete their transfer to another registrar. Education:Our customer may find the following support articles helpful:Transferring Domain Names to Another Registrar -https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-356...⇄ Canceling Private Registration for Your Domain Names -https://www.godaddy.com/help/canceling-private-registration-for-your-domain-nam...⇄ Accepting or Declining a Transfer to Another Registrar -https://www.godaddy.com/help/accepting-or-declining-a-transfer-to-another-regis...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy[redacted]14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by the complainant. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On July 20, 2016, the complainant contacted GoDaddy regarding email notices they were...
receiving for a domain name they do not own. During this interaction, the complainant acknowledged the domain registrant as someone they know. The complainant’s email address was listed as the contact email for the domain when it was originally registered. RESOLUTION:The complainant indicated that they would not be able to contact the domain registrant to have their email address removed as the contact address. Per GoDaddy's Domain Name Registration Agreement which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status.GoDaddy takes its commitment to consumer protection very seriously and the appropriate teams are working to resolve the complainant’s concerns. Specifically, GoDaddy’s Domain Services team has reached out to the registrant and requested they update the information present on the WHOIS directory. If the registrant fails to do so, GoDaddy will take further action.We thank the complainant for their patience while we work to resolve this matter for them. Until the registrant updates the contact email address or the domain is suspended, it is possible the complainant may receive some additional email notifications regarding the domain.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 18, 2016...
our customer purchased a web hosting plan for a 3-month term via online transaction. Later the same day our customer canceled the hosting plan.On June 21, 2016 our customer contacted our customer care team to request a refund for the hosting plan in question. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer via phone and have been unsuccessful. Upon review it was determined the transaction in question was eligible for refund per our Refund Policy. As such, the requested refund in the amount of $25.77 has been submitted, payable to the original payment method our customer used in the transaction. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by the complainant; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThese agreements are...
found at: https://www.godaddy.com/legal-agreements.aspxOn Dec. 2, 2013, the complainant registered the domain in question for a one year term. The domain was renewed for a one year term on December 3, 2014. On Dec. 3, 2015, GoDaddy was instructed to auto-renew the domain in question per the complainant's account preferences and attempted to do so in an effort to honor its agreements with the complainant; however, their financial institution declined payment. GoDaddy sent multiple notices to the complainant.GoDaddy sent renewal notices prior to expiration on:• Nov. 2, 2015 • Nov. 27, 2015 GoDaddy sent notices after expiration on:• Dec. 3, 2015• Dec. 7, 2015• Dec. 14, 2015 (Cancellation notice)These notifications informed the complainant their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.As the complainant did not renew the domain in a timely manner, the domain entered a Redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant, honoring its terms of service.Recovering domains in redemption is time-sensitive. As a one-time exception, we are willing to halve the normal $80 redemption fee to allow the complainant to redeem the domain for $40 plus the cost of a one-year domain renewal. The complainant must contact our office directly to do so while the domain name is still in an eligible status.Thank you again for the opportunity to address and bring clarity to the concerns presented.Kindest regards,John M[redacted] - [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did not make any attempt or even a good faith attempt of obtaining this domain on the date it became available. this business refunded the cost of my purchase and I consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following. Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• ...
GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 19, 2012 our customer purchased an Economy Shared Hosting Plan for a one year term via their online GoDaddy Account. The Hosting Plan was subsequently auto-renewed for one year per our customers account preferences on March 19, 2013. Our customer called GoDaddy customer care on March 19, 2014 and during the call renewed the hosting and a domain name for an additional year.Per our customer’s account preferences, GoDaddy attempted to renew the hosting plan but were unable to do so as the bank associated with the payment method declined the request.GoDaddy sent notifications of our attempt and billing failures on:• March 19, 2015• March 29, 2015• April 8, 2015Account management is a customer responsibility. On April 8, 2015 the hosting plan was cancelled due to non-payment. On April 30, 2015 our customer contacted GoDaddy’s customer care team to request an attempt to restore the hosting content. Our customer spoke with a supervisor who offered a goodwill gesture to waive our $150.00 restore fee. GoDaddy does not provide hosting content recovery as a service but instead we will attempt to recover content as a disaster recovery process and cannot guarantee the content can be restored. Our Hosting Agreement, includes customers should be creating and saving independent backups of their website content.During the call, our customer also purchased a new hosting plan for the files to be placed if they were able to be recovered. GoDaddy’s hosting team worked diligently and vigorously to attempt a full content recover but were only able to recover our customer’s database which wasplaced in their active hosting plan. Our customer was notified of this on May 1, 2015 via email notification. On May 1, 2015 our customer contacted GoDaddy customer care and spoke with a supervisor again who explained no content could be recovered. The supervisor offered a full refund of the newly purchased hosting plan if the customer chose to cancel the plan. However, our customer declined this offer. Account management is a customer responsibility which includes maintaining backups of their websites. GoDaddy provided 10 days of live site service without payment and 10 additional days of suspended site service prior to cancellation of the hosting plan.RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We would like to stand by our previous offer of a full refund should our customer wish to cancel their hosting plan. Once the hosting is cancelled they may follow up with our office directly at [redacted]@GoDaddy.com or ###-###-####. Alternatively, they can also reach out to our 24/7 customer care who can also assist with the refund at ###-###-####.EDUCATION:The following GoDaddy Support article will be helpful in the future to our customer regarding managing product renewals. Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 8, 2016, our customer contacted GoDaddy's customer care team on multiple occasions requesting management permissions for their Google Plus page within Get Found. Get Found is a product that allow customers to promote their business via profiles on top search sites. When a business signs up for Get Found, GoDaddy offers the ability to edit a Google Plus page directly or post updates to their Google Plus timeline, however, this requires approval from GoDaddy. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was notified via email on their next action items to access the Google Plus page in question. Our customer will need to follow the process outlined within the email they received. Our customer may also find the following article helpful: https://www.godaddy.com/help/managing-a-google-plus-page-in-get-found-12429 Should our customer have any additional questions they may contact our 24/7 customer care team at 480-505-8877. Thank you again for the opportunity to address the concerns presented by our customer. KayJay R[redacted] Office of the CEO - GoDaddy
Per their terms and conditions, I have 5 days to dispute the charge. I did that. They told me on the phone that they could not look up the charge and that I needed to dispute with my credit card company...which I did. They did that knowing that this would push the dispute past the 5 days. I never received any notification from Godaddy. My email address is [redacted]...not the one they are using. This is a company that practices deception by hiding renewals in fine print. I called immediately when I saw the charge, they said they had no record of it on the phone and that I needed to dispute the charge.I want my money refunded. It was an unauthorized charge...plain and simple. This company clearly doesn't want to do the right thing. They need to take a customer service advice from others. As far as I'm concerned, they are the most dishonest company that I have ever dealt with. I'm assuming this happens frequently with them.
Hi there,Had it been this case, then their email's text should have been otherwise, instead of giving their customers a hope that this could be undone. They should have mentioned all of these HIDDEN terms and conditions and policies in the SAME email which stated exactly the opposite of what they are saying now. See here: [redacted]I should have got some hint that this would NOT be undone. See some example of doing so below:EXAMPLE # 1: Since, you have transferred this domain to the other account, you will NOT be able to revert this change under any circumstances. OR Since you have made this change yourself, you will not be able to revert it under any circumstances.Example # 2: I should have received an email with a confirmation link to be clicked and a statement that "by clicking this link, you authorize this change. And after doing this you will not be able to revert it.Some statement! something! anything that could have alerted me or held me back and made me think over it for once. Instead of giving me hope of getting it back if something goes wrong.But they did exactly the opposite - they clearly said that I will be able to revert it within 15 days. And upon asking for this change to revert back, they said they could do nothing. I mean that is ridiculous!Had there been a different statement as defined in the examples above, I would never contact them. But this seems to be tricking their customers. I am their regular customer - regular means regular. I want my domain back in my account as this was NOT my fault. I am asking on the basis of what information they delivered to me in the email. Read it again if you have not understood it before. Put yourself in my boots and see: http://prntscr.com/agxseaRead the highlighted areas carefully and put yourself in my boots and then think. How would you take this email? You would definitely think that if anything goes wrong - my domain registrar is atleast with me. Thanks[redacted]
Thank you for the opportunity to address our customer's concerns. GoDaddy utilizes a third-party check processing company, Certegy Check Services, Inc. for check transactions. In these transactions, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in...
turn collect the funds directly from the customer. From our customer's correspondence to our office, it appears that Certegy may have been unable or is attempting to collect funds from our customer, and has enlisted the assistance of Complete Payment Recovery.Complete Payment Recovery is not a GoDaddy company, nor does GoDaddy make any form of collection efforts. Any such efforts made by Complete Payment Recovery are outside of GoDaddy's direct control, and GoDaddy has no influence over this company to cease collection efforts. Our customer will need to contact this company directly for further information and assistance regarding their concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
My phone number is listed on an account that is not my own. I have one account. If they did something internal, maybe creating a new account number for some strange reason, then that is their internal process. I do not authorize my phone number to be listed on an account that is not my own. I consider it fraud on the part of Godaddy and will take action based on that. They can do whatever they want to do with that account if they want, but my phone number must be removed. I am seriously considering cancelling all my services with Godaddy at this point, but the issue will remain and it is unacceptable. My phone number MUST be removed from this other account that is not my own.
It doesn't appear that GoDaddy has read my complaint. Their response is like a form letter with dates filled in to apply to my case. What I am saying is that the account with GoDaddy was transferred over to another person, but somehow my credit card was kept on the account. Not only did that new person not receive emails at their new email address, but neither did I. In addition, somehow GoDaddy was able to renew my credit card information without my knowledge. That is, when my credit card expired, they did NOT contact me to get renewed authorization with a new expression date, but somehow got the new expiration date from the bank. I have NEVER had that happen before, every single "autopay" that I set up with my credit card, has to be renewed personally by me whenever the expression date comes due. That is the point for having expression dates.I would like some kind of refund or credit from GoDaddy to resolve this. The company seems very impersonal and inflexible, like this probably happens all the time with them. Even huge corporations like the airlines know that the customer needs to be treated fairly.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We stand by our previous response. GoDaddy had sent renewal notices prior to the product expiration date. GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it. GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Given the restrictions set by the .CA Registry and our Refund Policy, the domain name in question is not eligible for refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 9, 2014, our customer purchased a domain name for a two-year term in an...
online transaction. On August 18, 2016, our customer subsequently renewed the domain name manually for a one-year term.On November 10, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain name for another two-year term. Per the terms our customer agreed to, domain names which automatically renew do so for a period equivalent to the length of the original service period. The domain name was renewed in good faith to honor the agreements with our customer.GoDaddy does require a valid payment method on file if there are active products in the account as outlined in the agreements above, which the customer agreed to at the time of purchase. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is non-refundable. Our customer may want to review other options such as selling or auctioning the domain if they do not wish to keep it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On July 2, 2012, our customer purchased their domain name for a three-year term. This was for the period ending July 2, 2015. On July 3, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on: June 2, 2015 8:05 a.m. MST (30-day notice) June 27, 2015 5:19 a.m. MST (5-day notice) July 3, 2015, 3:26 a.m. MST (Renewal receipt)These notices informed the customer their expiring domain name would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our support staff on July 28, 2015 (25 days after the expiration date), requesting the cancellation and refund for the renewal. Per our Refund Policy, certain domain names that automatically renew for a multi-year term are only eligible for a refund if they are canceled within 5 days of their expiration date and our customer’s request for a refund was declined. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. During the customer's call with GoDaddy's support on July 28, 2015, our customer was provided a $4.99 refund of their Business Registration add-on as a one-time exception to our refund policy.As GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registration we are unable to refund our customer. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The customer may also, at any time, log into their account and modify this preference.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Todd C[redacted] Office of the CEO - GoDaddy14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Upon purchase of the domain names, the customer acknowledged the following agreements:•...
Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements and other legal agreements may be found at: [redacted] The domain in question expired on April 14, 2015. Per our customer's account preferences, Go Daddy was instructed to automatically renew the customer's domain however; the credit card associated with the renewal was invalid. Go Daddy must rely upon its customers for information that we would otherwise be unaware of, such as the issuance of a new credit card. GoDaddy sent renewal notices prior to the expiration date on:• February 3, 2015• March 5, 2015• March 12, 2015• March 27, 2015• April 10, 2015GoDaddy also sent notices after the expiration date indicating the product renewal failed and additional action by the customer was required on the following dates:• April 15, 2015• April 19, 2015• April 26, 2015GoDaddy provided a 42-day grace period after the expiration date however, the customer did not renew the domain and it followed the normal lifecycle and was acquired by another party. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld all agreements with the customer in good faith. Additionally, GoDaddy sent renewal notifications prior to the domain's expiration date, at the time of the failed billing and after failed billing. GoDaddy also provided a 42-day grace period to the customer.As the domain name correctly followed the normal expiration life-cycle and was acquired by another party through legitimate means, GoDaddy is unable to get the domain name back for the customer. They will need to contact the current registrant directly and discuss any options for obtaining the domain name.EDUCATION:The customer may find the following GoDaddy support articles useful:What happens after domain names expire: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Since May 22, 2010, our customer has been utilizing GoDaddy’s Website Builder...
version 6 to display their website. Website Builder is a proprietary, do-it-yourself, template based product used to construct a website.Technology is ever changing and the service our customer is utilizing has become outdated. GoDaddy stopped selling this version of Website Builder in May of 2013 and is in the process of recommending a change to our newer version which uses more advanced technology, may help with web search results, and is optimized for mobile devices. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer via phone to address and resolve all concerns to their satisfaction. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Please provide me with all of the details explaining why this was not a valid listing. Thanks, [redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with us. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On May 5,...
2016 our customer contacted our Hosting Support teams regarding an error received when moving website content from a cPanel shared hosting plan to a Virtual Private Server (VPS) located within the same account. The issue of an empty folder being copied from the shared hosting to the VPS was identified and a restoration of the website to the shared hosting plan offered, accepted, and initiated. Once the restoration was started, our customer indicated they did not want the website content restored to the cPanel hosting, but to the VPS. During this move, our teams encountered a technical issue and needed to re-initiate the restore process. When the restoration was nearly complete, our customer requested the restoration be ceased. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. GoDaddy does not compensate for potential lost business or website rebuilds needed as a result of not having a current backup. Additionally, the issue of email being down was quickly resolved with a nameserver update. The domain name was pointed to the VPS and email functionality was restored. Our office previously offered a 6 month renewal of the VPS at no charge to our customer. If our customer would like to accept that offer, they may connect with us directly at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy