Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 16, 2017, per our customer's account preferences, GoDaddy automatically...
renewed several of our customer's services in good faith to honor agreements with our customer.Our customer contacted our Customer Care team following the transaction, receiving a refund for services they chose not to continue utilizing. The auto-renewal preference associated with our customer's applicable services was also disabled.On July 7, 2017, a domain with Protected Registration automatically renewed for a 2-year term. Protected Registration is the highest level of domain protection that GoDaddy offers. This premium, add-on service provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains with the service cannot be cancelled or transferred until the protection is canceled. GoDaddy proactively sent our customer notices informing the services will renew unless additional action was taken.GoDaddy provides customers with full control over renewal preferences; they may log into their account and modify the preferences at any time. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we will refund the July 7, 2017 renewal transaction, if our customer cancels the domain and associated Protected Registration by August 7, 2017.Our customer may find the following articles helpful:Cancel Protected Registration-https://www.godaddy.com/help/cancel-protected-registration-1292Canc...⇄ my domain-https://www.godaddy.com/help/cancel-my-domain-412?Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. While our customer may have drawn a specific design they had wanted, our Professional Web Design team builds Web Store Design projects based on our Quick Shopping Cart product. Our customer was informed of these limitations during their initial purchase. Contrary to our customer’s understanding, GoDaddy’s Web Store Design are advertised as theme-based sites based on industry, a full-featured e-Commerce web site based on the content and images the customer supplies. Again, GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs. Our customer was correctly informed that this service is non-refundable, as their site build has been completed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I called and cancelled this service 4 or so days after I initially purchased it. I accept the first charge but the second one I do not. I cancelled the service I talked to them and I told them to stop the service immediately since I had no use for it.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 27, 2015, our customer purchased their domain name for two years via an...
online transaction.Per our customer's account preferences, GoDaddy was instructed to automatically renew their domain name and did so on January 28, 2017 in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:• December 28, 2016• January 12, 2017• January 22, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Customers are able to modify their renewal preferences at any time from within their account; account management is a customer responsibility. On February 21, 2017, our customer contacted GoDaddy to request a refund of the aforementioned renewal transaction. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Refund Policy clearly explains the timeframes in which domain names are eligible for a refund. When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from our customer (registrant) and buying/renewing the domain(s) from the Registry on their behalf. It is then up to the Registry to decide if they will take back an order and within the timeframe they would do so. In this case, GoDaddy has already provided the money to the Registry and we are unable to recoup the funds provided. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 20, 2015, our customer registered multiple domain names for 3-year terms...
via an online transaction. On January 7, January 15, and January 18, 2016, during 5 separate online transactions, our customer purchased additional domain names for a 2-year term. On January 9, January 16, and January 21, 2018, per our customer’s account preferences, GoDaddy automatically renewed the domains in question in good faith to honor agreements with our customer. GoDaddy sent renewal notices prior to expiration, including on December 9, December 16, and December 24, 2017, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 14, 2018, during contact with our Customer Care team, our customer was properly notified the services are beyond refund eligibility. GoDaddy’s Refund Policy is viewable at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On December 19, 2014 the complainant purchased a domain name for a one year period. After the purchase, an email was sent to the complainant to verify the domain’s contact information, a requirement of all domain registrars. The complainant appears to have verified the domain’s contact information, as the domain is currently active and available in their account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain in question is pointed to GoDaddy’s parked servers. Parked name servers are provided at a courtesy at no cost to our customers and specifically do not host customer content. The complainant can point the domain name in question to the hosting provider of their choice at any time.EDUCATION:[redacted] [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the concerns presented by our customer. We have reviewed this matter and
would like to present the following.Our customer acknowledged and agreed to the following
agreements upon conducting business...
with GoDaddy:• Universal Terms of Service Agreement • Auctions Membership Agreement • Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 7, 2015, our customer purchased a domain name via
online through GoDaddy Expired Auctions. On October 14, 2015, the domain name was removed from the
customer’s account.RESOLUTION:GoDaddy has upheld its agreements in good faith with our
customer and honored its terms of service. On October 19, 2015, our office
spoke with the customer to advise the domain was not a valid listing and
removed from their account. A full refund of $196.46 was provided and should be
received by our customer within 5-7 business days. At this time, we consider
this matter resolved as the auction was not valid and our customer has been
refunded in full.Thank you again for the opportunity to address and bring
clarity to the concerns presented our customer.Kindest
regards,Mandy
O’ConnorOffice of
the CEO - GoDaddy[redacted]Scottsdale,
AZ 85260
Thank you for the opportunity to address our customer's concerns.We appreciate our customer's candid feedback about our service levels. We are working diligently to reduce our longer than normal wait times as we strive to offer the best service levels in the industry.For convenience, we also offer...
support via live chat. Our customer may access our chat teams by visiting https://support.godaddy.com.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
if they go back and review the call that was made, they will see the representative advised me of what I needed~ I was not able to get my computer person on the phone. In addition, the go daddy rep said he would make notes on my account in case what I purchased was not the correct product which is wasn't.I don't need the free website builder that was advertised on my account {as free} and I don't need the service I was charged for on February 28 the panel upgrade.its sad he never once apologized for the poor customer service I received from the supervisor Haas.
This is simply a lie. I have 10+ screenshots showing this is not the case. Godaddy refused to even esculate my issue until I contacted them AGAIN. at this point the issue was resolved for about 4 hours. When I stated it was happening again they blamed my site even though my graph was not over my limit. I then provided to show screenshots of every SITE being down on site and was still not provided any information, or told that they were looking into the issue. The issue does not appear to be happening anymore ( Keep in mind I have made no changes to my website ) There was indeed a server outage and Godaddy refused to aknowladge it even with the MASS proof I gave them. They just ignored me or simply told me they would not even look into the issue... Even though the 503 was happening across their entire server. My site was going down every 10-15 minutes for days.. Along with everyone elses site... Yet they say its my resources.. HOW in the world was my site going down every few minutes when my resource graphs have mby peaked over my resource once or twice in the last month for minutes only.... I am not accepting one month free. I AM AN ENGINEER.. You cant lie to me about how your system works. I did all test to prove this wrong and have PROOF of it all.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted]On March 16 2011, our customer purchased a domain name via online transaction for a 2-year term. This was subsequently renewed automatically. On March 19 2014, the customer elected to renew the domain name manually for a one-year term, and opted to add Protected Registration to the domain in question. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On March 17 2016, Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domain from being canceled without proof of identification. Our customer has submitted a request to cancel the protected registration and needs to follow the instructions outlined by our Domain Services to cancel the service.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. As a one-time exception to our Refund Policy, GoDaddy has submitted a refund in the amount of $11.98 to the original payment method for the transaction in question. Further refunds will be provided in accordance with our Refund Policy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 25, 2015 our customer purchased a domain registration, a Website Builder plan, and an email plan, each for a one-year term via online transaction. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 25, 2016; per our customer’s account preferences, GoDaddy was instructed to their Website Builder and email services upon expiration and did so in a good faith effort to honor its agreements with the customer. GoDaddy sent a notice prior to the transaction on February 20, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account preferences unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the products were beyond the time period to receive the desired refund. The automatic renewal preference associated with our customer’s services has since been disabled. Our customer may also find the following articles helpful in managing their services:Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. Contrary to the complainant’s understanding, a Request to Cancel Protected Registration for the domain in question was not filed with GoDaddy until September 15, 2015. No previous requests to cancel Protected Registration for this domain exist in our system. In response to the complainant’s request filed on September 15, 2015, our Domain Services team informed the complainant via email that GoDaddy would require the supporting identification information required to cancel this service. The complainant has not provided this information. On September 30, 2015, the complainant’s financial institution issued a chargeback, disputing the transaction for the domain and Protected Registration service in question. This chargeback removed the funds from GoDaddy paid for the domain registration and Protected Registration renewal. Due to this, the domain name in question was removed from the account, per our terms of service, and the funds in question have been returned to the payment method in question. As these funds have been removed from GoDaddy, the complainant would need to contact their financial institution regarding the status of these funds. GoDaddy has not processed any further charges related to this domain.Our office has attempted to contact the complainant directly to clarify any concerns but have not received a response. If the complainant believes they were charged on multiple occasions for the domain and Protected Registration renewal, they are welcome to provide us a recent bank statement showing these charges so that we may further research these concerns. The complainant can redact any sensitive information, such as account numbers, etc.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 5, 2015, our customer purchased two domain names for a two-year term each via...
online transaction with no assistance from our customer support teams.On March 6, 2017, Per our customer's account preferences, GoDaddy was instructed to automatically renew the products in question and did so in a good faith effort to honor its agreements with our customer. Domain names set to automatically renew will renew for the original duration of time. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 6, 2017, our customer contacted our support teams to modify the term of the renewal and was properly informed the term could not be modified once the renewal had been processed.We appreciate our customer’s feedback and have passed on the suggestion to the appropriate team for consideration. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
The information they provided is subjective. As a developer and in agreement with other developers and GoDaddy potential customers whom have created a whole community surrounding this fraudulent business practice of what they call "front-running", I know that it is easy to setup multiple fake accounts from the system's back-end and set those account to a domain search requirements that fits a particular requirement, or if someone from their back-end who has access to their search logs, can easily register the searched domains for resale as it is more profitable for them. I once searched the domain name s[redacted] and it was available. The next day when I went to purchase it, it was bought and up for sale, which was strange. Even more ironic is that this was in 2011, and when you check their whois now, it shows a created date of 2004. How can a domain that was available in 2011 have been created in 2004? There are article of this all over the internet. Was Godaddy Caught Registering Domains Names After Availability Lookup? AUGUST 7, 2012 By BILL HARTZER Godaddy, the domain name registrar, has apparently been caught registering domain names after someone has looked up the availability of a domain name. This guy claims that he looked up a domain name to see if that domain name was available. The domain name was available, but apparently he did not register the domain name that day. He came back a few days later to find that the domain name had been registered by, low and behold: Godaddy themselves. Article link: https://www.billhartzer.com/pages/godaddy-caught-registering-domains-afte...⇄ Other examples/Articles: https://news.ycombinator.com/item?id=[redacted] https://www.reddit.com/r/webdev/comments/2er8c4/domain_name_registered_on_godadd...⇄http://www.warriorforum.com/main-internet-marketing-discussion-forum/753850-has-...⇄ Regards, [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy the complainant acknowledge and agree to the...
following agreements:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Service Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 8, 2012 the complainant submitted a written request to add three additional Dedicated IP addresses to their Dedicated Server. These were purchased for a 3 month term and set to be automatically renewed on a monthly basis per the complainant’s account preferences. These Dedicated IP addresses were subsequently cancelled by GoDaddy on April 9, 2012. The monthly billing of the Dedicated IP addresses continued until March 8, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We regret that the complainant continued to be billed after we notified them of the cancellation of these Dedicated IP addresses. We have processed refunds totaling $619.07, please allow 5 to 7 days for these to reflect with their financial institution.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO
Revdex.com:Great job !! please make public the scam the third party [redacted] is running
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
After reviewing GoDaddy's response, this seems as if it is an automated response with little or no discussion about my claims. I am not refuting the terms of my agreement which was on a monthly basis, I simply stated that GoDaddy's SEO sales team and account managers refer to an appropriate campaign of 6 months renewing each month. The renewal term is not the issue and was never mentioned in my complaint, my issue is that by month 3 the keywords provided by me to the account manager was not corrected, the work that was to be done regarding link building cannot be verified, my personal phone number was submitted to business directories instead of the business number. I literally gained nothing from this SEO campaign and had to contact GoDaddy numerous times to try to resolve mistakes. I am well aware Godaddy refunded my December bill because I was NEVER to be billed in December, that was the agreement I had at the beginning of December. The reason I am requesting a full refund is that the keywords requested to be in my campaign never were and the one's that were included were incorrect, this is NOT upholding your agreements with a customer. How does GoDaddy determine this is not refund eligible when the months the work was to be done was either never done or never corrected? I called GoDaddy's SEO department numerous times regarding these issues and now had to take the complaint to the Revdex.com in order to seek this refund.
Please see attached response.Thanks for your continued kind consideration.[redacted]###-###-####
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 16, 2017, per our customer's account preferences, GoDaddy automatically...
renewed several of our customer's services in good faith to honor agreements with our customer.Our customer contacted our Customer Care team following the transaction, receiving a refund for services they chose not to continue utilizing. The auto-renewal preference associated with our customer's applicable services was also disabled.On July 7, 2017, a domain with Protected Registration automatically renewed for a 2-year term. Protected Registration is the highest level of domain protection that GoDaddy offers. This premium, add-on service provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains with the service cannot be cancelled or transferred until the protection is canceled. GoDaddy proactively sent our customer notices informing the services will renew unless additional action was taken.GoDaddy provides customers with full control over renewal preferences; they may log into their account and modify the preferences at any time. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we will refund the July 7, 2017 renewal transaction, if our customer cancels the domain and associated Protected Registration by August 7, 2017.Our customer may find the following articles helpful:Cancel Protected Registration-https://www.godaddy.com/help/cancel-protected-registration-1292Canc...⇄ my domain-https://www.godaddy.com/help/cancel-my-domain-412?Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. While our customer may have drawn a specific design they had wanted, our Professional Web Design team builds Web Store Design projects based on our Quick Shopping Cart product. Our customer was informed of these limitations during their initial purchase. Contrary to our customer’s understanding, GoDaddy’s Web Store Design are advertised as theme-based sites based on industry, a full-featured e-Commerce web site based on the content and images the customer supplies. Again, GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs. Our customer was correctly informed that this service is non-refundable, as their site build has been completed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I called and cancelled this service 4 or so days after I initially purchased it. I accept the first charge but the second one I do not. I cancelled the service I talked to them and I told them to stop the service immediately since I had no use for it.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 27, 2015, our customer purchased their domain name for two years via an...
online transaction.Per our customer's account preferences, GoDaddy was instructed to automatically renew their domain name and did so on January 28, 2017 in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:• December 28, 2016• January 12, 2017• January 22, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Customers are able to modify their renewal preferences at any time from within their account; account management is a customer responsibility. On February 21, 2017, our customer contacted GoDaddy to request a refund of the aforementioned renewal transaction. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Refund Policy clearly explains the timeframes in which domain names are eligible for a refund. When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from our customer (registrant) and buying/renewing the domain(s) from the Registry on their behalf. It is then up to the Registry to decide if they will take back an order and within the timeframe they would do so. In this case, GoDaddy has already provided the money to the Registry and we are unable to recoup the funds provided. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 20, 2015, our customer registered multiple domain names for 3-year terms...
via an online transaction. On January 7, January 15, and January 18, 2016, during 5 separate online transactions, our customer purchased additional domain names for a 2-year term. On January 9, January 16, and January 21, 2018, per our customer’s account preferences, GoDaddy automatically renewed the domains in question in good faith to honor agreements with our customer. GoDaddy sent renewal notices prior to expiration, including on December 9, December 16, and December 24, 2017, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 14, 2018, during contact with our Customer Care team, our customer was properly notified the services are beyond refund eligibility. GoDaddy’s Refund Policy is viewable at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On December 19, 2014 the complainant purchased a domain name for a one year period. After the purchase, an email was sent to the complainant to verify the domain’s contact information, a requirement of all domain registrars. The complainant appears to have verified the domain’s contact information, as the domain is currently active and available in their account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain in question is pointed to GoDaddy’s parked servers. Parked name servers are provided at a courtesy at no cost to our customers and specifically do not host customer content. The complainant can point the domain name in question to the hosting provider of their choice at any time.EDUCATION:[redacted] [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the concerns presented by our customer. We have reviewed this matter and
would like to present the following.Our customer acknowledged and agreed to the following
agreements upon conducting business...
with GoDaddy:• Universal Terms of Service Agreement • Auctions Membership Agreement • Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 7, 2015, our customer purchased a domain name via
online through GoDaddy Expired Auctions. On October 14, 2015, the domain name was removed from the
customer’s account.RESOLUTION:GoDaddy has upheld its agreements in good faith with our
customer and honored its terms of service. On October 19, 2015, our office
spoke with the customer to advise the domain was not a valid listing and
removed from their account. A full refund of $196.46 was provided and should be
received by our customer within 5-7 business days. At this time, we consider
this matter resolved as the auction was not valid and our customer has been
refunded in full.Thank you again for the opportunity to address and bring
clarity to the concerns presented our customer.Kindest
regards,Mandy
O’ConnorOffice of
the CEO - GoDaddy[redacted]Scottsdale,
AZ 85260
Thank you for the opportunity to address our customer's concerns.We appreciate our customer's candid feedback about our service levels. We are working diligently to reduce our longer than normal wait times as we strive to offer the best service levels in the industry.For convenience, we also offer...
support via live chat. Our customer may access our chat teams by visiting https://support.godaddy.com.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
if they go back and review the call that was made, they will see the representative advised me of what I needed~ I was not able to get my computer person on the phone. In addition, the go daddy rep said he would make notes on my account in case what I purchased was not the correct product which is wasn't.I don't need the free website builder that was advertised on my account {as free} and I don't need the service I was charged for on February 28 the panel upgrade.its sad he never once apologized for the poor customer service I received from the supervisor Haas.
This is simply a lie. I have 10+ screenshots showing this is not the case. Godaddy refused to even esculate my issue until I contacted them AGAIN. at this point the issue was resolved for about 4 hours. When I stated it was happening again they blamed my site even though my graph was not over my limit. I then provided to show screenshots of every SITE being down on site and was still not provided any information, or told that they were looking into the issue. The issue does not appear to be happening anymore ( Keep in mind I have made no changes to my website ) There was indeed a server outage and Godaddy refused to aknowladge it even with the MASS proof I gave them. They just ignored me or simply told me they would not even look into the issue... Even though the 503 was happening across their entire server. My site was going down every 10-15 minutes for days.. Along with everyone elses site... Yet they say its my resources.. HOW in the world was my site going down every few minutes when my resource graphs have mby peaked over my resource once or twice in the last month for minutes only.... I am not accepting one month free. I AM AN ENGINEER.. You cant lie to me about how your system works. I did all test to prove this wrong and have PROOF of it all.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted]On March 16 2011, our customer purchased a domain name via online transaction for a 2-year term. This was subsequently renewed automatically. On March 19 2014, the customer elected to renew the domain name manually for a one-year term, and opted to add Protected Registration to the domain in question. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On March 17 2016, Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domain from being canceled without proof of identification. Our customer has submitted a request to cancel the protected registration and needs to follow the instructions outlined by our Domain Services to cancel the service.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. As a one-time exception to our Refund Policy, GoDaddy has submitted a refund in the amount of $11.98 to the original payment method for the transaction in question. Further refunds will be provided in accordance with our Refund Policy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 25, 2015 our customer purchased a domain registration, a Website Builder plan, and an email plan, each for a one-year term via online transaction. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 25, 2016; per our customer’s account preferences, GoDaddy was instructed to their Website Builder and email services upon expiration and did so in a good faith effort to honor its agreements with the customer. GoDaddy sent a notice prior to the transaction on February 20, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account preferences unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the products were beyond the time period to receive the desired refund. The automatic renewal preference associated with our customer’s services has since been disabled. Our customer may also find the following articles helpful in managing their services:Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. Contrary to the complainant’s understanding, a Request to Cancel Protected Registration for the domain in question was not filed with GoDaddy until September 15, 2015. No previous requests to cancel Protected Registration for this domain exist in our system. In response to the complainant’s request filed on September 15, 2015, our Domain Services team informed the complainant via email that GoDaddy would require the supporting identification information required to cancel this service. The complainant has not provided this information. On September 30, 2015, the complainant’s financial institution issued a chargeback, disputing the transaction for the domain and Protected Registration service in question. This chargeback removed the funds from GoDaddy paid for the domain registration and Protected Registration renewal. Due to this, the domain name in question was removed from the account, per our terms of service, and the funds in question have been returned to the payment method in question. As these funds have been removed from GoDaddy, the complainant would need to contact their financial institution regarding the status of these funds. GoDaddy has not processed any further charges related to this domain.Our office has attempted to contact the complainant directly to clarify any concerns but have not received a response. If the complainant believes they were charged on multiple occasions for the domain and Protected Registration renewal, they are welcome to provide us a recent bank statement showing these charges so that we may further research these concerns. The complainant can redact any sensitive information, such as account numbers, etc.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 5, 2015, our customer purchased two domain names for a two-year term each via...
online transaction with no assistance from our customer support teams.On March 6, 2017, Per our customer's account preferences, GoDaddy was instructed to automatically renew the products in question and did so in a good faith effort to honor its agreements with our customer. Domain names set to automatically renew will renew for the original duration of time. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 6, 2017, our customer contacted our support teams to modify the term of the renewal and was properly informed the term could not be modified once the renewal had been processed.We appreciate our customer’s feedback and have passed on the suggestion to the appropriate team for consideration. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
The information they provided is subjective. As a developer and in agreement with other developers and GoDaddy potential customers whom have created a whole community surrounding this fraudulent business practice of what they call "front-running", I know that it is easy to setup multiple fake accounts from the system's back-end and set those account to a domain search requirements that fits a particular requirement, or if someone from their back-end who has access to their search logs, can easily register the searched domains for resale as it is more profitable for them. I once searched the domain name s[redacted] and it was available. The next day when I went to purchase it, it was bought and up for sale, which was strange. Even more ironic is that this was in 2011, and when you check their whois now, it shows a created date of 2004. How can a domain that was available in 2011 have been created in 2004? There are article of this all over the internet. Was Godaddy Caught Registering Domains Names After Availability Lookup? AUGUST 7, 2012 By BILL HARTZER Godaddy, the domain name registrar, has apparently been caught registering domain names after someone has looked up the availability of a domain name. This guy claims that he looked up a domain name to see if that domain name was available. The domain name was available, but apparently he did not register the domain name that day. He came back a few days later to find that the domain name had been registered by, low and behold: Godaddy themselves. Article link: https://www.billhartzer.com/pages/godaddy-caught-registering-domains-afte...⇄ Other examples/Articles: https://news.ycombinator.com/item?id=[redacted] https://www.reddit.com/r/webdev/comments/2er8c4/domain_name_registered_on_godadd...⇄ http://www.warriorforum.com/main-internet-marketing-discussion-forum/753850-has-...⇄ Regards, [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy the complainant acknowledge and agree to the...
following agreements:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Service Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 8, 2012 the complainant submitted a written request to add three additional Dedicated IP addresses to their Dedicated Server. These were purchased for a 3 month term and set to be automatically renewed on a monthly basis per the complainant’s account preferences. These Dedicated IP addresses were subsequently cancelled by GoDaddy on April 9, 2012. The monthly billing of the Dedicated IP addresses continued until March 8, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We regret that the complainant continued to be billed after we notified them of the cancellation of these Dedicated IP addresses. We have processed refunds totaling $619.07, please allow 5 to 7 days for these to reflect with their financial institution.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO
Revdex.com:Great job !! please make public the scam the third party [redacted] is running
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
After reviewing GoDaddy's response, this seems as if it is an automated response with little or no discussion about my claims. I am not refuting the terms of my agreement which was on a monthly basis, I simply stated that GoDaddy's SEO sales team and account managers refer to an appropriate campaign of 6 months renewing each month. The renewal term is not the issue and was never mentioned in my complaint, my issue is that by month 3 the keywords provided by me to the account manager was not corrected, the work that was to be done regarding link building cannot be verified, my personal phone number was submitted to business directories instead of the business number. I literally gained nothing from this SEO campaign and had to contact GoDaddy numerous times to try to resolve mistakes. I am well aware Godaddy refunded my December bill because I was NEVER to be billed in December, that was the agreement I had at the beginning of December. The reason I am requesting a full refund is that the keywords requested to be in my campaign never were and the one's that were included were incorrect, this is NOT upholding your agreements with a customer. How does GoDaddy determine this is not refund eligible when the months the work was to be done was either never done or never corrected? I called GoDaddy's SEO department numerous times regarding these issues and now had to take the complaint to the Revdex.com in order to seek this refund.