Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted] On April 9, 2014 our customer purchased the domain name in question for a term of 2 years online through their customer account. Per our customers account settings, this domain name was automatically renewed for an additional 2 years on April 10, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ understanding no call was made to our Customer Care Centers on March 29, 2016. Management of an account is a customer responsibility; the automatic renewal setting could have been disabled at any time by our customer. Per GoDaddy’s refund policy and Registry restrictions with regard to multi-year domain name renewals, the domain name in question is not eligible for a refund. At this time the automatic renewal function has been disabled and no further billing will take place on our customers account. If our customer would like to attempt to resell the domain name, they may find the following article helpful. Which domains can I sell on the auction site?[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
h[redacted] On February 1, 2015 our customer purchased a domain name registration, an email plan, and a Website Builder plan, each for a one-year term via online transaction. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 2, 2016 and February 21, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew these services and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent multiple renewal notices prior to the renewal transactions. These notices informed our customer their products would be renewed in accordance with their account preferences unless additional action was taken. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, use of a new email address. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 9, 2016 our customer connected with our billing team. The renewal preference was disabled on their existing products and received a full refund for the latest renewal transactions was submitted to the original payment method. Our customer may find the following article helpful if they wish to immediately cancel their services:Cancel Products in your GoDaddy Account-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 26, 2014 our customer purchased a Personal Website Builder Plan for 1 year...
term via the GoDaddy website. This plan was subsequently renewed for an additional year on July 29, 2015. On June 27, 2016 our customer renewed this plan for an additional 3 years during a call to GoDaddy’s Customer Care Center. Our customer has now requested a refund for the final 2 years of their most recent renewal. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. That policy can be reviewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 1, 2010 the complainant purchased their domain name for a one year term along with our Protected Registration service. One of the features of Protected Registration is that it will continue renew the domain name until the service is canceled. The domain name was subsequently renewed on the following five occasions. The five occasions reflect both automatic renewals and manual renewals. The manual renewals were direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the customer. • January 20, 2011• December 8, 2011 • January 1, 2013• February 13, 2014 • February 2, 2015One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.We have provided the proper information to the complainant on multiple occasions regarding the documentation that is required to cancel Protected Registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibility. If the complainant completes the cancellation of the Protected Registration Service in the next 30 days (May 11, 2015), we will refund as requested. EDUCATION: The complainant might find the following articles helpful:Canceling Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260 Phone: ###-###-#### Fax: ###-###-####
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the complainant. With that said, as the...
complainant indicated the domain is registered through Wild West Domains. GoDaddy and Wild West Domains are separate legal and business entities. Domain names are sold on a first come first served basis.RESOLUTION:The domain name is registered by an individual or entity and through another registrar and GoDaddy is unable to force a release of the domain name to the complainant. If the complainant still wishes to acquire the domain in question, they may wish to reach out to the current owner. We understand this situation is frustrating and sincerely hope the complainant is able to work with the current owner to come to an amicable agreement.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]Office of the CEOGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 27, 2016 our customer purchased GoDaddy’s Simple Site Design Service and...
a 2 year term of hosting during an online chat with our customer care center. This service enlists GoDaddy’s Professional Web Design team to create a simple one page website (for a one-time fee), using GoDaddy’s Website Builder product as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.On August 30, 2016 our customer requested to have their site cancelled and refunded. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s design team attempted to work with our customer to the best of their ability to satisfy our customer’s design needs. However our customer has requested that we cease our efforts to build their website. In accordance with GoDaddy's Refund Policy we will issue a refund for the GoDaddy’s Simple Site Design Service in the amount of $349.99 USD. This reflects their purchase price less 30%. In addition we will refund $359.76 to cover the cost of our customers hosting. This offer is contingent on our customer cancelling these services by October 31, 2016. If they wish to take advantage of this offer they can reach out to this office via email at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the product in question was automatically renewed upon expiration per our customer’s account preferences. Our customer was properly notified the requested refund could not be expedited immediately and may take 5 to 7 business days to be reflected with their financial institution, regardless of the duration of time between the transaction occurring and contacting our support teams. We appreciate our customer's candid feedback about our service levels.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
First, I never approved the website for publication. One of the people answering the phone said the problem with the program not emailing my company and client when a reservation for an art class was submitted was that the website had to be published. It did not work. (It still does not work) I did not approve the publishing the website.I made a clear understanding with the salesman about how I wished the site to function. He checked with a so-called programmer. I used several other art class sites as examples. They said they could. There is no excuse. They never mentioned they would be using third party plugins or that I would be responsible for any programming. I paid GoDaddy to design the site. If they can not design it properly, simple, give my money back and I'll find someone that can.There was to be two calendars, one for art classes and one for music & events. They designed the site with one calendar for the art class and duplicated it for the music/events. It did not work.There is no one manager for the website. You can never get a supervisor when you request. You never get the same person twice when you call.The site is useless to me. It has never worked as intended.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. On 11/28, I contacted customer service again, and this time they were able to assist me in cancelling my backorder and refunding the money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
fastshoppingcart.com app BUSINESS PLUS option.screenshot 1 my paid for store page offering [redacted] link that does not work as promised. "Due to changes made by [redacted], GoDaddy is no longer able to provide this service?" If this is an acknowledgment to the fact then remove the ads/products/services offering a [redacted] store as a service to gain new customer. https://www.godaddy.com/ecommerce/online-store.aspx ad Screen shot (scroll down for ad) Again Go daddy sold me a service, a deciding factor in me choosing to pay them for a website. By go daddy's admission here that has not been available to the customer for use for over a year now. I bought into go daddy based on a lie and the fact that them knowing that a [redacted] store is not possible and yet the do not remove the sale tacit and faults advertisement(s). My resolution to this was to repair the coding to the [redacted] store ASAP (so I could utilize the payed for offer) "OR" remove the faults advertisement scams. Neither of which were addressed in go daddy's resolution. This is about the slight of hand tactics go daddy uses in acquiring hundreds if not thousands of new customers like me. This company collects customer money under false pretence. https://www.godaddy.com/hosting/website-builder.aspx?isc=gdbbp2228&am...⇄ site page to image 3
Regards,
[redacted]
When registering for the account, it did not outwardly state that I was signing up for an auto renewal account, leading me to believe it was a one time transaction, unless I decided otherwise. Although not illegal, I feel this is an unethical business practice, as it leads to charges that the customer may not be aware of. Because I was unaware it was on auto-renewal, I did not check the email account on file, as I am no longer part of the business which the domain name was associated with. I understand the company sent renewal emails, but if they would openly state the account was going to be set up on auto-renewal unless otherwise changed, I would have been aware from the beginning and would have been able to make necessary changes.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response that account management is a customer responsibility.Based on the charge-back the complainant has processed with their financial institution there are no further actions we can take at this time.Kind regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260 Phone: ###-###-#### Fax: ###-###-####
Thanks for your response. Below is my cr and email. What other details do you need to pull up my account? My user id for my godaddy account is indusadmin [redacted] is my primary domain. cr: [redacted]Email[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 13, 2016, our customer's agreed and purchased term of cPanel hosting...
ended. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, we will reduce the restore fee to $75. Should our customer wish to accept this offer, they will need to purchase a new cPanel hosting plan and contact our customer care at their earliest convenience.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 23, 2017, our customer contacted GoDaddy via online chat to request a refund...
for multiple domain name renewal transactions. GoDaddy provided credit for eligible domains. Their request was denied for ineligible domains in accordance with our Refund Policy.Per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent multiple renewal notices prior to the expiration dates. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying/renewing the domain(s) from the Registry on their behalf. It is then up to the Registry to decide if they will take back an order and within the timeframe they would do so. In this case, GoDaddy has already provided the money to the Registry and we are unable to recoup the funds provided. As such, we are unable to fulfill our customer’s request for a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
This statement by godaddy is untrue. They did not offer to sell the malware product until after they said they removed them free of charge. Why would I pay for something that was supposedly done. Ultimately it wasn't a malware issue at all, that was just the first excuse they gave. Then they claimed I had flash issues instead of admitting that the server my website was on was malfunctioning and "dying a slow death" their words. They caused me to spend money on a new template that could not even be loaded on the compromised server. A business without a website is in deep trouble. They cost me a lot of money chasing my tail and losing clients because they did not take care of their equipment properly or own their responsibility for my site not loading. Even when they admitted the problem I had to spend hours doing the work they should have immediately done knowing that my site had been down for so long. Poor poor customer service and management. They duplicated the issue every time I called but did not want to admit fault. I have had their service for 7 years. This is the first time I have had so much trouble dealing with them. I am terribly disappointed in how they handled it all the way around and their refusal to give me a full refund as I have had to pay someone else to do what I already paid them to do. Had I waited for them to migrate my site, it would have taken 45 days. 45 days without a website! In what business is this ok. Apparently responsibility and customer service are not important to them. I will never do business with them again and urge anyone considering using them, not to.
I was told somebody from GoDaddy called my business twice. I wasn't there at the time and I didn't get a return phone number. I'm reachable by email as well. [redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has purchased numerous dedicated IP addresses, normally used with shared...
hosting plans, over the lifetime of their account, and wants to ensure that each one they have purchased or renewed is currently being utilized.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer is serviced by our Premier Services department, their account executive has attempted to connect with them to discuss these concerns and provide any applicable refunds. We would advise our customer continue to work with their account executive to resolve these concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
They were charging one client for another's person's hosting that had nothing to do with [redacted]. If they have issues they need to get the money from that other party. Who was not hosting with them anyway. Stealing from an elderly woman is misuse of the privilage of having a VISA on file and is fraud. They still owe [redacted] a refund of around $400 US. I don't care how bullying they are deciding they can just say this is not the case. They stole money from [redacted] and need to refund her. It is an error by GoDaddy whose person who set up the account made. Not our error. I will not accept a big rich company refusing to refund money they took incorrectly. I have huge issues with them fighting so hard and refusing to admit someone on their end input the account incorrectly.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 24, 2015, our customer purchased a domain name, Website Builder, and...
Office 365 email starter plan all for a 1-year term. On December 24, 2016, this term expired and the products failed to auto-renew as per our customer’s account settings as the payment method was declined. On December 27, 2016, our customer manually renewed their domain and did so for a one-year term, but did not renew the Website Builder plan or Office 365 plan. Per our customer's account preferences, GoDaddy was instructed to automatically renew both plans and continued to attempt to do so in a good faith effort to honor its agreements with them. GoDaddy sent multiple notices about the failed billing on the following dates: • December 24, 2016• December 31, 2016• January 13, 2017These notices informed our customer the expired items were at risk of being canceled unless additional action was taken. GoDaddy provided 20 total days of hosting service without payment prior to cancellation. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy holds website content for 30 days and as such no longer can restore our customer’s website. Our customer may wish to visit archival sites such as http://archive.org in an attempt to regain their content. Once gathered, they will be able to utilize that information to rebuild their website.. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted] On April 9, 2014 our customer purchased the domain name in question for a term of 2 years online through their customer account. Per our customers account settings, this domain name was automatically renewed for an additional 2 years on April 10, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ understanding no call was made to our Customer Care Centers on March 29, 2016. Management of an account is a customer responsibility; the automatic renewal setting could have been disabled at any time by our customer. Per GoDaddy’s refund policy and Registry restrictions with regard to multi-year domain name renewals, the domain name in question is not eligible for a refund. At this time the automatic renewal function has been disabled and no further billing will take place on our customers account. If our customer would like to attempt to resell the domain name, they may find the following article helpful. Which domains can I sell on the auction site?[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
h[redacted] On February 1, 2015 our customer purchased a domain name registration, an email plan, and a Website Builder plan, each for a one-year term via online transaction. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 2, 2016 and February 21, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew these services and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent multiple renewal notices prior to the renewal transactions. These notices informed our customer their products would be renewed in accordance with their account preferences unless additional action was taken. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, use of a new email address. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 9, 2016 our customer connected with our billing team. The renewal preference was disabled on their existing products and received a full refund for the latest renewal transactions was submitted to the original payment method. Our customer may find the following article helpful if they wish to immediately cancel their services:Cancel Products in your GoDaddy Account-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 26, 2014 our customer purchased a Personal Website Builder Plan for 1 year...
term via the GoDaddy website. This plan was subsequently renewed for an additional year on July 29, 2015. On June 27, 2016 our customer renewed this plan for an additional 3 years during a call to GoDaddy’s Customer Care Center. Our customer has now requested a refund for the final 2 years of their most recent renewal. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. That policy can be reviewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 1, 2010 the complainant purchased their domain name for a one year term along with our Protected Registration service. One of the features of Protected Registration is that it will continue renew the domain name until the service is canceled. The domain name was subsequently renewed on the following five occasions. The five occasions reflect both automatic renewals and manual renewals. The manual renewals were direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the customer. • January 20, 2011• December 8, 2011 • January 1, 2013• February 13, 2014 • February 2, 2015One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.We have provided the proper information to the complainant on multiple occasions regarding the documentation that is required to cancel Protected Registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibility. If the complainant completes the cancellation of the Protected Registration Service in the next 30 days (May 11, 2015), we will refund as requested. EDUCATION: The complainant might find the following articles helpful:Canceling Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260 Phone: ###-###-#### Fax: ###-###-####
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the complainant. With that said, as the...
complainant indicated the domain is registered through Wild West Domains. GoDaddy and Wild West Domains are separate legal and business entities. Domain names are sold on a first come first served basis.RESOLUTION:The domain name is registered by an individual or entity and through another registrar and GoDaddy is unable to force a release of the domain name to the complainant. If the complainant still wishes to acquire the domain in question, they may wish to reach out to the current owner. We understand this situation is frustrating and sincerely hope the complainant is able to work with the current owner to come to an amicable agreement.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]Office of the CEOGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 27, 2016 our customer purchased GoDaddy’s Simple Site Design Service and...
a 2 year term of hosting during an online chat with our customer care center. This service enlists GoDaddy’s Professional Web Design team to create a simple one page website (for a one-time fee), using GoDaddy’s Website Builder product as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.On August 30, 2016 our customer requested to have their site cancelled and refunded. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s design team attempted to work with our customer to the best of their ability to satisfy our customer’s design needs. However our customer has requested that we cease our efforts to build their website. In accordance with GoDaddy's Refund Policy we will issue a refund for the GoDaddy’s Simple Site Design Service in the amount of $349.99 USD. This reflects their purchase price less 30%. In addition we will refund $359.76 to cover the cost of our customers hosting. This offer is contingent on our customer cancelling these services by October 31, 2016. If they wish to take advantage of this offer they can reach out to this office via email at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the product in question was automatically renewed upon expiration per our customer’s account preferences. Our customer was properly notified the requested refund could not be expedited immediately and may take 5 to 7 business days to be reflected with their financial institution, regardless of the duration of time between the transaction occurring and contacting our support teams. We appreciate our customer's candid feedback about our service levels.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
First, I never approved the website for publication. One of the people answering the phone said the problem with the program not emailing my company and client when a reservation for an art class was submitted was that the website had to be published. It did not work. (It still does not work) I did not approve the publishing the website.I made a clear understanding with the salesman about how I wished the site to function. He checked with a so-called programmer. I used several other art class sites as examples. They said they could. There is no excuse. They never mentioned they would be using third party plugins or that I would be responsible for any programming. I paid GoDaddy to design the site. If they can not design it properly, simple, give my money back and I'll find someone that can.There was to be two calendars, one for art classes and one for music & events. They designed the site with one calendar for the art class and duplicated it for the music/events. It did not work.There is no one manager for the website. You can never get a supervisor when you request. You never get the same person twice when you call.The site is useless to me. It has never worked as intended.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. On 11/28, I contacted customer service again, and this time they were able to assist me in cancelling my backorder and refunding the money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
fastshoppingcart.com app BUSINESS PLUS option.screenshot 1 my paid for store page offering [redacted] link that does not work as promised. "Due to changes made by [redacted], GoDaddy is no longer able to provide this service?" If this is an acknowledgment to the fact then remove the ads/products/services offering a [redacted] store as a service to gain new customer. https://www.godaddy.com/ecommerce/online-store.aspx ad Screen shot (scroll down for ad) Again Go daddy sold me a service, a deciding factor in me choosing to pay them for a website. By go daddy's admission here that has not been available to the customer for use for over a year now. I bought into go daddy based on a lie and the fact that them knowing that a [redacted] store is not possible and yet the do not remove the sale tacit and faults advertisement(s). My resolution to this was to repair the coding to the [redacted] store ASAP (so I could utilize the payed for offer) "OR" remove the faults advertisement scams. Neither of which were addressed in go daddy's resolution. This is about the slight of hand tactics go daddy uses in acquiring hundreds if not thousands of new customers like me. This company collects customer money under false pretence. https://www.godaddy.com/hosting/website-builder.aspx?isc=gdbbp2228&am...⇄ site page to image 3
Regards,
[redacted]
When registering for the account, it did not outwardly state that I was signing up for an auto renewal account, leading me to believe it was a one time transaction, unless I decided otherwise. Although not illegal, I feel this is an unethical business practice, as it leads to charges that the customer may not be aware of. Because I was unaware it was on auto-renewal, I did not check the email account on file, as I am no longer part of the business which the domain name was associated with. I understand the company sent renewal emails, but if they would openly state the account was going to be set up on auto-renewal unless otherwise changed, I would have been aware from the beginning and would have been able to make necessary changes.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response that account management is a customer responsibility.Based on the charge-back the complainant has processed with their financial institution there are no further actions we can take at this time.Kind regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260 Phone: ###-###-#### Fax: ###-###-####
Thanks for your response. Below is my c
r and email. What other details do you need to pull up my account? My user id for my godaddy account is indusadmin [redacted] is my primary domain. c
r: [redacted]Email[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 13, 2016, our customer's agreed and purchased term of cPanel hosting...
ended. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, we will reduce the restore fee to $75. Should our customer wish to accept this offer, they will need to purchase a new cPanel hosting plan and contact our customer care at their earliest convenience.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 23, 2017, our customer contacted GoDaddy via online chat to request a refund...
for multiple domain name renewal transactions. GoDaddy provided credit for eligible domains. Their request was denied for ineligible domains in accordance with our Refund Policy.Per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent multiple renewal notices prior to the expiration dates. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying/renewing the domain(s) from the Registry on their behalf. It is then up to the Registry to decide if they will take back an order and within the timeframe they would do so. In this case, GoDaddy has already provided the money to the Registry and we are unable to recoup the funds provided. As such, we are unable to fulfill our customer’s request for a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
This statement by godaddy is untrue. They did not offer to sell the malware product until after they said they removed them free of charge. Why would I pay for something that was supposedly done. Ultimately it wasn't a malware issue at all, that was just the first excuse they gave. Then they claimed I had flash issues instead of admitting that the server my website was on was malfunctioning and "dying a slow death" their words. They caused me to spend money on a new template that could not even be loaded on the compromised server. A business without a website is in deep trouble. They cost me a lot of money chasing my tail and losing clients because they did not take care of their equipment properly or own their responsibility for my site not loading. Even when they admitted the problem I had to spend hours doing the work they should have immediately done knowing that my site had been down for so long. Poor poor customer service and management. They duplicated the issue every time I called but did not want to admit fault. I have had their service for 7 years. This is the first time I have had so much trouble dealing with them. I am terribly disappointed in how they handled it all the way around and their refusal to give me a full refund as I have had to pay someone else to do what I already paid them to do. Had I waited for them to migrate my site, it would have taken 45 days. 45 days without a website! In what business is this ok. Apparently responsibility and customer service are not important to them. I will never do business with them again and urge anyone considering using them, not to.
I was told somebody from GoDaddy called my business twice. I wasn't there at the time and I didn't get a return phone number. I'm reachable by email as well. [redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has purchased numerous dedicated IP addresses, normally used with shared...
hosting plans, over the lifetime of their account, and wants to ensure that each one they have purchased or renewed is currently being utilized.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer is serviced by our Premier Services department, their account executive has attempted to connect with them to discuss these concerns and provide any applicable refunds. We would advise our customer continue to work with their account executive to resolve these concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
They were charging one client for another's person's hosting that had nothing to do with [redacted]. If they have issues they need to get the money from that other party. Who was not hosting with them anyway. Stealing from an elderly woman is misuse of the privilage of having a VISA on file and is fraud. They still owe [redacted] a refund of around $400 US. I don't care how bullying they are deciding they can just say this is not the case. They stole money from [redacted] and need to refund her. It is an error by GoDaddy whose person who set up the account made. Not our error. I will not accept a big rich company refusing to refund money they took incorrectly. I have huge issues with them fighting so hard and refusing to admit someone on their end input the account incorrectly.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 24, 2015, our customer purchased a domain name, Website Builder, and...
Office 365 email starter plan all for a 1-year term. On December 24, 2016, this term expired and the products failed to auto-renew as per our customer’s account settings as the payment method was declined. On December 27, 2016, our customer manually renewed their domain and did so for a one-year term, but did not renew the Website Builder plan or Office 365 plan. Per our customer's account preferences, GoDaddy was instructed to automatically renew both plans and continued to attempt to do so in a good faith effort to honor its agreements with them. GoDaddy sent multiple notices about the failed billing on the following dates: • December 24, 2016• December 31, 2016• January 13, 2017These notices informed our customer the expired items were at risk of being canceled unless additional action was taken. GoDaddy provided 20 total days of hosting service without payment prior to cancellation. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy holds website content for 30 days and as such no longer can restore our customer’s website. Our customer may wish to visit archival sites such as http://archive.org in an attempt to regain their content. Once gathered, they will be able to utilize that information to rebuild their website.. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy